Incident IQ

Incident IQ is a K-12-purpose-built IT service management (ITSM) and asset management platform used by school districts to run help desk ticketing, device and technology asset tracking, facilities and HR service delivery, and operational analytics. Its RESTful API (v1.0) lets districts and partners build custom integrations across the district ecosystem — connecting billing and ticketing, pushing tickets to third-party service providers, exporting analytics to visualization tools, and syncing systems. Requests are authenticated with SiteId, Authorization, and Client (ApiClient) headers issued from Administration > Developer Tools, and events can be pushed to external systems via rule-triggered webhooks.

Incident IQ publishes 1 API on the APIs.io network. Tagged areas include Company, EdTech, ITSM, Asset Management, and Help Desk.

The Incident IQ catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Incident IQ’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, authentication, and 15 more developer resources.

🌐 Visit website 📡 Source on GitHub

30.5/100 thin ▬ flat Agent 20/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

1 APIs

Company EdTech ITSM Asset Management Help Desk Ticketing K-12 Education Webhook REST

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 30.5/100 · thin

Contract Quality 8.8 / 21

Developer Ergonomics 7.3 / 17

Access Clarity 1.1 / 17

Operational Transparency 2.9 / 11

Contract Governance 0.0 / 10

Discoverability 6.5 / 9

Regulatory Posture 3.3 / 15

Agent readiness — 20/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Education & Research regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/incident-iq: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Incident IQ API v1.0

RESTful API for the Incident IQ K-12 ITSM and asset management platform. Resources include tickets, assets, users, locations, views, and categories. Requests require SiteId, Aut...

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Incident Iq Webhooks

ASYNCAPI

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Incident Iq Authentication

http/oauth1 · 4 schemes

SECURITY

Incident Iq Domain Security

TLSv1.3 · DMARC

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Conventions

Conventions

Webhooks

Webhooks

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

Support

Support

HelpCenter

HelpCenter

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: incident-iq
name: Incident IQ
description: Incident IQ is a K-12-purpose-built IT service management (ITSM) and asset management platform used by school
  districts to run help desk ticketing, device and technology asset tracking, facilities and HR service delivery, and operational
  analytics. Its RESTful API (v1.0) lets districts and partners build custom integrations across the district ecosystem —
  connecting billing and ticketing, pushing tickets to third-party service providers, exporting analytics to visualization
  tools, and syncing systems. Requests are authenticated with SiteId, Authorization, and Client (ApiClient) headers issued
  from Administration > Developer Tools, and events can be pushed to external systems via rule-triggered webhooks.
url: https://raw.githubusercontent.com/api-evangelist/incident-iq/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- iconiq-capital
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- EdTech
- ITSM
- Asset Management
- Help Desk
- Ticketing
- K-12
- Education
- Webhook
- REST
tags_raw:
- Company
- Edtech
- IT Service Management
- Asset Management
- Help Desk
- Ticketing
- K-12
- Education
- Webhooks
- REST
image: https://www.incidentiq.com/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Incident IQ API v1.0
  description: RESTful API for the Incident IQ K-12 ITSM and asset management platform. Resources include tickets, assets,
    users, locations, views, and categories. Requests require SiteId, Authorization (bearer token), and Client (ApiClient)
    headers retrieved from Administration > Developer Tools. Rate limits apply.
  humanURL: https://apihub.incidentiq.com/
  baseURL: https://{site}.incidentiq.com/api/v1.0
  properties:
  - type: Overview
    url: https://www.incidentiq.com/platform/api
  - type: Documentation
    url: https://apihub.incidentiq.com/
  - type: APIReference
    url: https://apihub.incidentiq.com/
  - type: Authentication
    url: authentication/incident-iq-authentication.yml
  - type: Webhooks
    url: asyncapi/incident-iq-webhooks.yml
  - type: Conventions
    url: conventions/incident-iq-conventions.yml
  - type: Lifecycle
    url: lifecycle/incident-iq-lifecycle.yml
common:
- type: Website
  url: https://www.incidentiq.com/
- type: DeveloperPortal
  url: https://apihub.incidentiq.com/
- type: Documentation
  url: https://apihub.incidentiq.com/
- type: APIReference
  url: https://apihub.incidentiq.com/
- type: GettingStarted
  url: https://www.incidentiq.com/platform/api
- type: Support
  url: https://www.incidentiq.com/support
- type: HelpCenter
  url: https://community.incidentiq.com/
- type: Blog
  url: https://www.incidentiq.com/blog
- type: Pricing
  url: https://www.incidentiq.com/pricing
- type: Login
  url: https://login.incidentiq.com/
- type: PrivacyPolicy
  url: https://www.incidentiq.com/privacy-policy
- type: TermsOfService
  url: https://www.incidentiq.com/terms-of-use
- type: TrustCenter
  url: https://trust.incidentiq.com/
- type: StatusPage
  url: https://status.incidentiq.com/
- type: GitHubOrganization
  url: https://github.com/incidentiq
- type: Authentication
  url: authentication/incident-iq-authentication.yml
- type: Lifecycle
  url: lifecycle/incident-iq-lifecycle.yml
- type: Conventions
  url: conventions/incident-iq-conventions.yml
- type: Webhooks
  url: asyncapi/incident-iq-webhooks.yml
- type: WellKnown
  url: well-known/incident-iq-well-known.yml
- type: DomainSecurity
  url: security/incident-iq-domain-security.yml
- type: LLMsTxt
  url: llms/incident-iq-llms.txt
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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