generated: '2026-07-19'
method: searched
source: https://community.incidentiq.com/integrations-73/web-hooks-574
spec_type: Webhooks
type: Webhooks
description: >-
Incident IQ pushes events to external systems via webhooks configured inside
platform Rules. A webhook is a pre-configured action that fires when an
entity/record (ticket or asset) changes and a rule's conditions are met. There
is no published AsyncAPI document; this is the documented webhook surface.
transport: http
delivery:
method: POST
content_type: application/json
headers:
- name: Content-Type
value: application/json
body: >-
Configured per rule. If the Body field is left blank all content is
delivered; otherwise a JSON body composed from templated variables is sent.
configuration:
where: Platform Rules (Administration)
triggered_by:
- ticket events
- asset events
event_entities:
- entity: Ticket
variables:
- '{Ticket.TicketId}'
- '{Ticket.SiteId}'
- '{Ticket.IssueTypeName}'
- '{Ticket.LocationName}'
- '{Ticket.IssueDescription}'
- '{Ticket.TicketNumber}'
- entity: Asset
variables:
- '{Asset.AssetTag}'
- '{Asset.SerialNumber}'
- '{Asset.ExternalId}'
limitations:
logging: >-
No dedicated webhook delivery logs; limited visibility appears only in a
rule's history (success confirmation and target URL, not full
request/response detail).
notes: >-
Captured from Incident IQ community documentation. Rule-driven webhooks on
Ticket and Asset entities; JSON payloads assembled from templated variables.