SysAid website screenshot

SysAid

SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication issuing short-lived tokens for managing service records, users, assets, and more.

SysAid publishes 16 APIs on the APIs.io network, including ActionItems API, Activities API, Agents API, and 13 more. Tagged areas include ITSM, Help Desk, IT Service Management, Asset Management, and Ticketing.

SysAid’s developer surface includes authentication, documentation, pricing, signup flow, engineering blog, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub
29.8/100 thin ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-08-05 · rubric v0.9.1
AccessSelf serve
17 APIs
ITSMHelp DeskIT Service ManagementAsset ManagementTicketingService Desk

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-05 · rubric v0.9.1
Composite quality — 29.8/100 · thin
Contract Quality 14.4 / 25
Developer Ergonomics 5.2 / 20
Commercial Clarity 2.1 / 20
Operational Transparency 0.7 / 13
Governance 0.0 / 12
Discoverability 7.4 / 10
Agent readiness — 28/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/sysaid: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 17

Individual APIs this provider publishes, each with its own machine-readable definition.

SysAid REST API

REST API for managing SysAid service records (incidents, requests, problems, changes), users, assets, and SLAs. Authentication uses Client Credentials to mint short-lived applic...

SysAid ActionItems API

The ActionItems API from SysAid — 4 operation(s) for actionitems.

SysAid Activities API

The Activities API from SysAid — 4 operation(s) for activities.

SysAid Agents API

The Agents API from SysAid — 8 operation(s) for agents.

SysAid Assets API

The Assets API from SysAid — 5 operation(s) for assets.

SysAid Attachments API

The Attachments API from SysAid — 2 operation(s) for attachments.

SysAid Auth API

The Auth API from SysAid — 4 operation(s) for auth.

SysAid CIs API

The CIs API from SysAid — 9 operation(s) for cis.

SysAid Companies API

The Companies API from SysAid — 5 operation(s) for companies.

SysAid EndUsers API

The EndUsers API from SysAid — 8 operation(s) for endusers.

SysAid Groups API

The Groups API from SysAid — 4 operation(s) for groups.

SysAid LicenseManager API

The LicenseManager API from SysAid — 2 operation(s) for licensemanager.

SysAid RelatedItems API

The RelatedItems API from SysAid — 3 operation(s) for relateditems.

SysAid ServiceRecords API

The ServiceRecords API from SysAid — 6 operation(s) for servicerecords.

SysAid Templates API

The Templates API from SysAid — 3 operation(s) for templates.

SysAid Utilities API

The Utilities API from SysAid — 3 operation(s) for utilities.

SysAid Webhooks API

The Webhooks API from SysAid — 5 operation(s) for webhooks.

Scroll for all 17

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

SysAid REST API

OPEN COLLECTION

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Sysaid Authentication

http · 1 scheme

SECURITY

Sysaid Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Sysaid Vulnerability Disclosure

Hackerone

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Sysaid Agentic Access

75 operations · 45 acting

75 operations · 45 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 LlmsText
LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 1

Status, limits, changes, and where to get help

Community
Community

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 3

The organization behind the API

LinkedIn
LinkedIn
 Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: sysaid
name: SysAid
description: SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets,
  assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative
  AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication
  issuing short-lived tokens for managing service records, users, assets, and more.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sysaid.png
tags:
- ITSM
- Help Desk
- IT Service Management
- Asset Management
- Ticketing
- Service Desk
url: https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
- aid: sysaid:rest-api
  name: SysAid REST API
  description: REST API for managing SysAid service records (incidents, requests, problems, changes), users, assets, and SLAs.
    Authentication uses Client Credentials to mint short-lived application access tokens (default 24h lifetime) via the /v1/application-keys
    endpoint.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Service Records
  - Tickets
  - Assets
  - Users
  - Workflows
  properties:
  - type: Documentation
    url: https://documentation.sysaid.com/docs/rest-api-guide
  - type: Authentication Guide
    url: https://developers.sysaid.com/docs/authentication-guide
- aid: sysaid:sysaid-actionitems-api
  name: SysAid ActionItems API
  description: The ActionItems API from SysAid — 4 operation(s) for actionitems.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - ActionItems
  properties:
  - type: OpenAPI
    url: openapi/sysaid-actionitems-api-openapi.yml
- aid: sysaid:sysaid-activities-api
  name: SysAid Activities API
  description: The Activities API from SysAid — 4 operation(s) for activities.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Activities
  properties:
  - type: OpenAPI
    url: openapi/sysaid-activities-api-openapi.yml
- aid: sysaid:sysaid-agents-api
  name: SysAid Agents API
  description: The Agents API from SysAid — 8 operation(s) for agents.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/sysaid-agents-api-openapi.yml
- aid: sysaid:sysaid-assets-api
  name: SysAid Assets API
  description: The Assets API from SysAid — 5 operation(s) for assets.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Assets
  properties:
  - type: OpenAPI
    url: openapi/sysaid-assets-api-openapi.yml
- aid: sysaid:sysaid-attachments-api
  name: SysAid Attachments API
  description: The Attachments API from SysAid — 2 operation(s) for attachments.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Attachments
  properties:
  - type: OpenAPI
    url: openapi/sysaid-attachments-api-openapi.yml
- aid: sysaid:sysaid-auth-api
  name: SysAid Auth API
  description: The Auth API from SysAid — 4 operation(s) for auth.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Auth
  properties:
  - type: OpenAPI
    url: openapi/sysaid-auth-api-openapi.yml
- aid: sysaid:sysaid-cis-api
  name: SysAid CIs API
  description: The CIs API from SysAid — 9 operation(s) for cis.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - CIs
  properties:
  - type: OpenAPI
    url: openapi/sysaid-cis-api-openapi.yml
- aid: sysaid:sysaid-companies-api
  name: SysAid Companies API
  description: The Companies API from SysAid — 5 operation(s) for companies.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/sysaid-companies-api-openapi.yml
- aid: sysaid:sysaid-endusers-api
  name: SysAid EndUsers API
  description: The EndUsers API from SysAid — 8 operation(s) for endusers.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - EndUsers
  properties:
  - type: OpenAPI
    url: openapi/sysaid-endusers-api-openapi.yml
- aid: sysaid:sysaid-groups-api
  name: SysAid Groups API
  description: The Groups API from SysAid — 4 operation(s) for groups.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/sysaid-groups-api-openapi.yml
- aid: sysaid:sysaid-licensemanager-api
  name: SysAid LicenseManager API
  description: The LicenseManager API from SysAid — 2 operation(s) for licensemanager.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - LicenseManager
  properties:
  - type: OpenAPI
    url: openapi/sysaid-licensemanager-api-openapi.yml
- aid: sysaid:sysaid-relateditems-api
  name: SysAid RelatedItems API
  description: The RelatedItems API from SysAid — 3 operation(s) for relateditems.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - RelatedItems
  properties:
  - type: OpenAPI
    url: openapi/sysaid-relateditems-api-openapi.yml
- aid: sysaid:sysaid-servicerecords-api
  name: SysAid ServiceRecords API
  description: The ServiceRecords API from SysAid — 6 operation(s) for servicerecords.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - ServiceRecords
  properties:
  - type: OpenAPI
    url: openapi/sysaid-servicerecords-api-openapi.yml
- aid: sysaid:sysaid-templates-api
  name: SysAid Templates API
  description: The Templates API from SysAid — 3 operation(s) for templates.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Templates
  properties:
  - type: OpenAPI
    url: openapi/sysaid-templates-api-openapi.yml
- aid: sysaid:sysaid-utilities-api
  name: SysAid Utilities API
  description: The Utilities API from SysAid — 3 operation(s) for utilities.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Utilities
  properties:
  - type: OpenAPI
    url: openapi/sysaid-utilities-api-openapi.yml
- aid: sysaid:sysaid-webhooks-api
  name: SysAid Webhooks API
  description: The Webhooks API from SysAid — 5 operation(s) for webhooks.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/sysaid-webhooks-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/sysaid-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/sysaid-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/sysaid-domain-security.yml
- type: Authentication
  url: authentication/sysaid-authentication.yml
- type: GitHubOrganization
  url: https://github.com/sysaid
- type: LinkedIn
  url: https://www.linkedin.com/company/sysaid-technologies-ltd
- type: Website
  url: https://www.sysaid.com
- type: Documentation
  url: https://documentation.sysaid.com/
- type: Pricing
  url: https://www.sysaid.com/pricing
- type: Signup
  url: https://www.sysaid.com/free-trial
- type: Community
  url: https://community.sysaid.com/
- type: LlmsText
  url: https://sysaid.com/llms.txt
- url: https://www.sysaid.com/feed
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com