SysAid

SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication issuing short-lived tokens for managing service records, users, assets, and more.

SysAid publishes 16 APIs on the APIs.io network, including ActionItems API, Activities API, Agents API, and 13 more. Tagged areas include ITSM, Help Desk, Asset Management, Ticketing, and Service Desk.

SysAid’s developer surface includes authentication, documentation, pricing, signup flow, engineering blog, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub

31.0/100 thin ▬ flat Agent 17/100 agent aware Full breakdown ↓
scored 2026-08-25 · rubric v0.14.0

AccessSelf serve

17 APIs

ITSM Help Desk Asset Management Ticketing Service Desk

Kin Score

Kin Score How this is scored →
scored 2026-08-25 · rubric v0.14.0

Composite quality — 31.0/100 · thin

Contract Quality 12.6 / 25

Developer Ergonomics 5.2 / 20

Access Clarity 4.7 / 20

Operational Transparency 0.3 / 13

Contract Governance 0.0 / 12

Discoverability 8.2 / 10

Agent readiness — 17/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/sysaid: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 17

Individual APIs this provider publishes, each with its own machine-readable definition.

Open Collections 18

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Get Started 1

Portal, sign-up, and the first successful call

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LlmsText

LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Community

Community

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Source (apis.yml)

aid: sysaid
name: SysAid
description: SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets,
  assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative
  AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication
  issuing short-lived tokens for managing service records, users, assets, and more.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sysaid.png
tags:
- ITSM
- Help Desk
- Asset Management
- Ticketing
- Service Desk
tags_raw:
- ITSM
- Help Desk
- IT Service Management
- Asset Management
- Ticketing
- Service Desk
url: https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.23'
apis:
- aid: sysaid:rest-api
  name: SysAid REST API
  description: REST API for managing SysAid service records (incidents, requests, problems, changes), users, assets, and SLAs.
    Authentication uses Client Credentials to mint short-lived application access tokens (default 24h lifetime) via the /v1/application-keys
    endpoint.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Service Records
  - Tickets
  - Assets
  - User
  - Workflows
  tags_raw:
  - Service Records
  - Tickets
  - Assets
  - Users
  - Workflows
  properties:
  - type: Documentation
    url: https://documentation.sysaid.com/docs/rest-api-guide
  - type: Authentication Guide
    url: https://developers.sysaid.com/docs/authentication-guide
- aid: sysaid:sysaid-actionitems-api
  name: SysAid ActionItems API
  description: The ActionItems API from SysAid — 4 operation(s) for actionitems.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Action Items
  tags_raw:
  - ActionItems
  properties:
  - type: OpenAPI
    url: openapi/sysaid-actionitems-api-openapi.yml
- aid: sysaid:sysaid-activities-api
  name: SysAid Activities API
  description: The Activities API from SysAid — 4 operation(s) for activities.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Activities
  properties:
  - type: OpenAPI
    url: openapi/sysaid-activities-api-openapi.yml
- aid: sysaid:sysaid-agents-api
  name: SysAid Agents API
  description: The Agents API from SysAid — 8 operation(s) for agents.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/sysaid-agents-api-openapi.yml
- aid: sysaid:sysaid-assets-api
  name: SysAid Assets API
  description: The Assets API from SysAid — 5 operation(s) for assets.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Assets
  properties:
  - type: OpenAPI
    url: openapi/sysaid-assets-api-openapi.yml
- aid: sysaid:sysaid-attachments-api
  name: SysAid Attachments API
  description: The Attachments API from SysAid — 2 operation(s) for attachments.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Attachments
  properties:
  - type: OpenAPI
    url: openapi/sysaid-attachments-api-openapi.yml
- aid: sysaid:sysaid-auth-api
  name: SysAid Auth API
  description: The Auth API from SysAid — 4 operation(s) for auth.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Authentication
  tags_raw:
  - Auth
  properties:
  - type: OpenAPI
    url: openapi/sysaid-auth-api-openapi.yml
- aid: sysaid:sysaid-cis-api
  name: SysAid CIs API
  description: The CIs API from SysAid — 9 operation(s) for cis.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - CIS
  tags_raw:
  - CIs
  properties:
  - type: OpenAPI
    url: openapi/sysaid-cis-api-openapi.yml
- aid: sysaid:sysaid-companies-api
  name: SysAid Companies API
  description: The Companies API from SysAid — 5 operation(s) for companies.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/sysaid-companies-api-openapi.yml
- aid: sysaid:sysaid-endusers-api
  name: SysAid EndUsers API
  description: The EndUsers API from SysAid — 8 operation(s) for endusers.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - End Users
  tags_raw:
  - EndUsers
  properties:
  - type: OpenAPI
    url: openapi/sysaid-endusers-api-openapi.yml
- aid: sysaid:sysaid-groups-api
  name: SysAid Groups API
  description: The Groups API from SysAid — 4 operation(s) for groups.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/sysaid-groups-api-openapi.yml
- aid: sysaid:sysaid-licensemanager-api
  name: SysAid LicenseManager API
  description: The LicenseManager API from SysAid — 2 operation(s) for licensemanager.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - LicenseManager
  properties:
  - type: OpenAPI
    url: openapi/sysaid-licensemanager-api-openapi.yml
- aid: sysaid:sysaid-relateditems-api
  name: SysAid RelatedItems API
  description: The RelatedItems API from SysAid — 3 operation(s) for relateditems.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Related-items
  tags_raw:
  - RelatedItems
  properties:
  - type: OpenAPI
    url: openapi/sysaid-relateditems-api-openapi.yml
- aid: sysaid:sysaid-servicerecords-api
  name: SysAid ServiceRecords API
  description: The ServiceRecords API from SysAid — 6 operation(s) for servicerecords.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Service Records
  tags_raw:
  - ServiceRecords
  properties:
  - type: OpenAPI
    url: openapi/sysaid-servicerecords-api-openapi.yml
- aid: sysaid:sysaid-templates-api
  name: SysAid Templates API
  description: The Templates API from SysAid — 3 operation(s) for templates.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Templates
  properties:
  - type: OpenAPI
    url: openapi/sysaid-templates-api-openapi.yml
- aid: sysaid:sysaid-utilities-api
  name: SysAid Utilities API
  description: The Utilities API from SysAid — 3 operation(s) for utilities.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Utilities
  properties:
  - type: OpenAPI
    url: openapi/sysaid-utilities-api-openapi.yml
- aid: sysaid:sysaid-webhooks-api
  name: SysAid Webhooks API
  description: The Webhooks API from SysAid — 5 operation(s) for webhooks.
  humanURL: https://developers.sysaid.com/docs/authentication-guide
  baseURL: https://your-account.sysaidit.com
  tags:
  - Webhook
  tags_raw:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/sysaid-webhooks-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/sysaid-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/sysaid-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/sysaid-domain-security.yml
- type: Authentication
  url: authentication/sysaid-authentication.yml
- type: GitHubOrganization
  url: https://github.com/sysaid
- type: LinkedIn
  url: https://www.linkedin.com/company/sysaid-technologies-ltd
- type: Website
  url: https://www.sysaid.com
- type: Documentation
  url: https://documentation.sysaid.com/
- type: Pricing
  url: https://www.sysaid.com/pricing
- type: Signup
  url: https://www.sysaid.com/free-trial
- type: Community
  url: https://community.sysaid.com/
- type: LlmsText
  url: https://sysaid.com/llms.txt
- url: https://www.sysaid.com/feed
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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