SysAid Utilities API

openapi: 3.1.0
info:
  title: SysAid REST ActionItems Utilities API
  description: 'REST API for SysAid ITSM. Manage service records (incidents, requests, problems, changes), users (agents and end users), groups, companies, assets, configuration items (CIs), templates, attachments, webhooks (beta), and license manager records. Authentication uses Client Credentials to mint short-lived application access tokens. Source: https://developers.sysaid.com/'
  version: '1.0'
  contact:
    name: SysAid
    url: https://developers.sysaid.com/
servers:
- url: https://your-account.sysaidit.com
  description: SysAid tenant base URL (replace your-account)
security:
- BearerAuth: []
tags:
- name: Utilities
paths:
  /getindexes:
    get:
      tags:
      - Utilities
      summary: Retrieve available field indexes
      operationId: getIndexes
      responses:
        '200':
          description: OK
  /getcustomfieldsinfolist:
    get:
      tags:
      - Utilities
      summary: List custom fields
      operationId: getCustomFieldsInfoList
      responses:
        '200':
          description: OK
  /getcategories:
    get:
      tags:
      - Utilities
      summary: Get category hierarchy
      operationId: getCategories
      responses:
        '200':
          description: OK
components:
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 Client Credentials grant: exchange client_id and client_secret at /generateaccesstoken for a short-lived access token (default 24h), then pass as "Authorization: Bearer <token>".'