SysAid

SysAid Activities API

The Activities API from SysAid — 4 operation(s) for activities.

Documentation GitHub OpenAPI

Specifications

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OpenAPI

https://raw.githubusercontent.com/api-evangelist/sysaid/refs/heads/main/openapi/sysaid-activities-api-openapi.yml

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OpenAPI Specification

openapi: 3.1.0
info:
  title: SysAid REST ActionItems Activities API
  description: 'REST API for SysAid ITSM. Manage service records (incidents, requests, problems, changes), users (agents and end users), groups, companies, assets, configuration items (CIs), templates, attachments, webhooks (beta), and license manager records. Authentication uses Client Credentials to mint short-lived application access tokens. Source: https://developers.sysaid.com/'
  version: '1.0'
  contact:
    name: SysAid
    url: https://developers.sysaid.com/
servers:
- url: https://your-account.sysaidit.com
  description: SysAid tenant base URL (replace your-account)
security:
- BearerAuth: []
tags:
- name: Activities
paths:
  /addservicerecordactivity:
    post:
      tags:
      - Activities
      summary: Log time-tracked activity
      operationId: addServiceRecordActivity
      responses:
        '201':
          description: Created
  /searchservicerecordactivities:
    get:
      tags:
      - Activities
      summary: Retrieve activities (paginated)
      operationId: searchServiceRecordActivities
      responses:
        '200':
          description: OK
  /addservicerecordnote:
    post:
      tags:
      - Activities
      summary: Add internal or public note
      operationId: addServiceRecordNote
      responses:
        '201':
          description: Created
  /sendservicerecordmessage:
    post:
      tags:
      - Activities
      summary: Send email notification
      operationId: sendServiceRecordMessage
      responses:
        '200':
          description: OK
components:
  securitySchemes:
    BearerAuth:
      type: http
      scheme: bearer
      description: 'OAuth 2.0 Client Credentials grant: exchange client_id and client_secret at /generateaccesstoken for a short-lived access token (default 24h), then pass as "Authorization: Bearer <token>".'