Harmony

Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously resolve requests — password and MFA resets, application access, device recovery, employee onboarding and offboarding — using a context graph that connects each employee's identity, devices, applications, and history, often resolving issues before a ticket is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating, updating, querying, and bulk-updating tickets along with their custom fields and activity history. Founded in 2025 by Nitzan Shapira and Ran Ribenzaft and backed by Lightspeed Venture Partners.

Harmony publishes 1 API contract indexed on the APIs.io network: Tickets API. Tagged areas include ITSM, Service Desk, Ticketing, Enterprise Service Management, and AI Agents.

The Harmony catalog on APIs.io includes 1 Spectral governance ruleset.

Harmony’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, authentication, and 19 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

50.1/100 developing ▬ flat Agent 30/100 agent ready Front door AI 6/6 dominant Heartbeat 54/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

1 published contract 2 Agent Skills

ITSM Service Desk Ticketing Enterprise Service Management AI Agents IT Automation Help Desk Identity Company

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Information Technology Management

BC-600

Tickets

POST /api/v1/tickets/

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 50.1/100 · developing

Contract Quality 9.2 / 19

Developer Ergonomics 8.8 / 15

Access Clarity 7.5 / 15

Operational Transparency 3.9 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 4.4 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 30/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)

7 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 49.0 — up to +12.8 composite points
Access Clarity scores 50.0 — up to +10.0 composite points
Contract Governance scores 18.2 — up to +9.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/harmony/apis.yml: open an issue on github.com/api-evangelist/harmony to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Zoom App Marketplace and Partner Ecosystem (builders and partners on Zoom)	builds-on	47.9	-	-
GitHub Marketplace (GitHub-native publisher layer)	builds-on	47.9	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Harmony Tickets API

The tickets API from Harmony — 6 operation(s) for tickets.

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

service-desk tickets API

OPEN COLLECTION

Arazzo Workflows 1

Multi-step API workflows described with the Arazzo specification.

Harmony — create and triage an IT ticket

Create a service-desk ticket, read it back, triage it, and audit the change.

ARAZZO

Agent Skills 2

Packaged agent skills for driving this provider's APIs from an AI assistant.

Create and triage an IT ticket

AGENT SKILL

Query and bulk-update tickets

AGENT SKILL

Harmony API pricing

Prices published by Harmony, read 2026-10-28 from harmony.io/pricing.

Plan	Price
Custom quote	Get a quote Includes: Core AI agent capabilities: AI Service Desk Agent in Slack and Microsoft Teams, knowledge base gener

Plan details, limits and sources →

Rate limits

: minute
: hour

Rate-limit details →

Pricing Plans 1

Published pricing tiers and plan structures.

Harmony Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Harmony Rate Limits

2 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Harmony

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Harmony Finops

FINOPS

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Harmony API Rules

54 rules · 52 errors 1 warnings 1 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Harmony Service Desk Overlay

4 actions · update · harmony-service-desk-openapi.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Harmony Authentication

http/apiKey · 2 schemes

SECURITY

Harmony Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Harmony Agentic Access

9 operations · 4 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

LLMsTxt

AgentSkill

AgenticAccess

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Arazzo

Arazzo

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Authentication

Authentication

Operate 3

Status, limits, changes, and where to get help

RateLimits

RateLimits

Support

Support

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

BlogRSS

BlogRSS

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: harmony
name: Harmony
description: Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI
  expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously
  resolve requests — password and MFA resets, application access, device recovery, employee onboarding and offboarding — using
  a context graph that connects each employee's identity, devices, applications, and history, often resolving issues before
  a ticket is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating, updating, querying,
  and bulk-updating tickets along with their custom fields and activity history. Founded in 2025 by Nitzan Shapira and Ran
  Ribenzaft and backed by Lightspeed Venture Partners.
url: https://raw.githubusercontent.com/api-evangelist/harmony/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-tier: profiled
x-tier-reason: real-api-provider
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: high
  source:
  - plans
  - authentication
  - rate-limits
  - security
  generated: '2026-11-06'
  method: derived
image: https://harmony.io/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
x-docs-platform: gitbook
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-10-03
tags:
- ITSM
- Service Desk
- Ticketing
- Enterprise Service Management
- AI Agents
- IT Automation
- Help Desk
- Identity
- Company
tags_raw:
- IT Service Management
- Service Desk
- Ticketing
- Enterprise Service Management
- AI Agents
- IT Automation
- Help Desk
- Identity
- Company
apis:
- aid: harmony:harmony-tickets-api
  name: Harmony Tickets API
  description: The tickets API from Harmony — 6 operation(s) for tickets.
  humanURL: https://docs.harmony.io/api-references/api-documentation/introduction
  baseURL: https://api.harmony.io/service-desk
  tags:
  - Ticketing
  tags_raw:
  - tickets
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/harmony-tickets-api-openapi.yml
  - type: Authentication
    url: authentication/harmony-authentication.yml
  - type: ErrorCatalog
    url: errors/harmony-problem-types.yml
  - type: DataModel
    url: data-model/harmony-data-model.yml
  - type: Conventions
    url: conventions/harmony-conventions.yml
  - type: RateLimits
    url: rate-limits/harmony-rate-limits.yml
  - type: Conformance
    url: conformance/harmony-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/harmony-plans-pricing.yml
- type: RateLimits
  url: rate-limits/harmony-rate-limits.yml
- url: https://harmony.io/feed.xml
  type: BlogRSS
- type: CapabilityMap
  url: capabilities/harmony-capability-edges.yml
  name: Harmony Business Capability Map
- type: Website
  url: https://www.harmony.io/
- type: X-MCPServerCandidate
  url: mcp/harmony-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/harmony-service-desk-overlay.yaml
- type: DomainSecurity
  url: security/harmony-domain-security.yml
- type: DeveloperPortal
  url: https://docs.harmony.io/
- type: Documentation
  url: https://docs.harmony.io/
- type: APIReference
  url: https://docs.harmony.io/api-references/api-documentation/introduction
- type: GettingStarted
  url: https://docs.harmony.io/getting-started/welcome
- type: Support
  url: mailto:support@harmony.io
- type: Blog
  url: https://harmony.io/blog
- type: GitHubOrganization
  url: https://github.com/harmonyso
- type: TermsOfService
  url: https://harmony.io/terms
- type: PrivacyPolicy
  url: https://harmony.io/privacy
- type: StatusPage
  url: https://status.harmony.io/
- type: TrustCenter
  url: https://trust.harmony.io/
- type: LLMsTxt
  url: llms/harmony-llms.txt
- type: Lifecycle
  url: lifecycle/harmony-lifecycle.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Arazzo
  name: Create and triage an IT ticket
  url: arazzo/harmony-create-and-triage-ticket.yml
- type: AgenticAccess
  url: agentic-access/harmony-agentic-access.yml
- type: Authentication
  url: authentication/harmony-authentication.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Harmony API — frequently asked questions

Does Harmony have an API?

Yes. APIs.io lists 1 API from Harmony, including Harmony Tickets API.

Is there an OpenAPI specification for the Harmony API?

Yes. APIs.io indexes 1 OpenAPI specification for Harmony, each linked for download from this page.

How do I authenticate with the Harmony API?

Harmony uses bearer-token authentication (http/apiKey · 2 schemes). The details are profiled on APIs.io as Harmony Authentication.

How much does the Harmony API cost?

Harmony publishes its prices; its Custom quote plan is Get a quote as of 2026-10-28. APIs.io lists 1 pricing plan for Harmony, with each plan's price, limits and inclusions under Pricing on this page.

Is the Harmony API ready for AI agents?

Harmony has a Kin Score of 50.1 out of 100 (developing) and an Agent Readiness score of 30.4 (agent-ready), scored by API Evangelist on 2026-11-06.

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