Harmony

Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously resolve requests — password and MFA resets, application access, device recovery, employee onboarding and offboarding — using a context graph that connects each employee's identity, devices, applications, and history, often resolving issues before a ticket is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating, updating, querying, and bulk-updating tickets along with their custom fields and activity history. Founded in 2025 by Nitzan Shapira and Ran Ribenzaft and backed by Lightspeed Venture Partners.

Harmony publishes 1 API on the APIs.io network: tickets API. Tagged areas include ITSM, Service Desk, Ticketing, Enterprise Service Management, and AI Agents.

Harmony’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, authentication, and 15 more developer resources.

🌐 Visit website 📡 Source on GitHub

43.7/100 developing ▬ flat Agent 26/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

1 APIs

ITSM Service Desk Ticketing Enterprise Service Management AI Agents IT Automation Help Desk Identity Company

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 43.7/100 · developing

Contract Quality 12.2 / 23

Developer Ergonomics 10.6 / 18

Access Clarity 5.2 / 18

Operational Transparency 4.6 / 12

Contract Governance 0.5 / 11

Discoverability 6.8 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/harmony: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Harmony tickets API

The tickets API from Harmony — 6 operation(s) for tickets.

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

service-desk tickets API

OPEN COLLECTION

Arazzo Workflows 1

Multi-step API workflows described with the Arazzo specification.

Harmony — create and triage an IT ticket

Create a service-desk ticket, read it back, triage it, and audit the change.

ARAZZO

Rate Limits 1

Documented rate limits and quota policies.

Harmony Rate Limits

2 limits

RATE LIMITS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Harmony Authentication

http/apiKey · 2 schemes

SECURITY

Harmony Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Harmony Agentic Access

9 operations · 5 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

LLMsTxt

AgentSkill

AgenticAccess

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Arazzo

Arazzo

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Authentication

Authentication

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

Overlay

Overlay

Source (apis.yml)

aid: harmony
name: Harmony
description: Harmony is an agentic enterprise service management (ESM) platform that gives every employee an always-on AI
  expert for IT, HR, finance, procurement, and legal service requests inside Slack and Microsoft Teams. Its AI agents autonomously
  resolve requests — password and MFA resets, application access, device recovery, employee onboarding and offboarding — using
  a context graph that connects each employee's identity, devices, applications, and history, often resolving issues before
  a ticket is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating, updating, querying,
  and bulk-updating tickets along with their custom fields and activity history. Founded in 2025 by Nitzan Shapira and Ran
  Ribenzaft and backed by Lightspeed Venture Partners.
url: https://raw.githubusercontent.com/api-evangelist/harmony/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-tier: profiled
x-tier-reason: real-api-provider
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://harmony.io/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- ITSM
- Service Desk
- Ticketing
- Enterprise Service Management
- AI Agents
- IT Automation
- Help Desk
- Identity
- Company
tags_raw:
- IT Service Management
- Service Desk
- Ticketing
- Enterprise Service Management
- AI Agents
- IT Automation
- Help Desk
- Identity
- Company
apis:
- aid: harmony:harmony-tickets-api
  name: Harmony tickets API
  description: The tickets API from Harmony — 6 operation(s) for tickets.
  humanURL: https://docs.harmony.io/api-references/api-documentation/introduction
  baseURL: https://api.harmony.io/service-desk
  tags:
  - Tickets
  tags_raw:
  - tickets
  properties:
  - type: OpenAPI
    url: openapi/harmony-tickets-api-openapi.yml
  - type: Authentication
    url: authentication/harmony-authentication.yml
  - type: ErrorCatalog
    url: errors/harmony-problem-types.yml
  - type: DataModel
    url: data-model/harmony-data-model.yml
  - type: Conventions
    url: conventions/harmony-conventions.yml
  - type: RateLimits
    url: rate-limits/harmony-rate-limits.yml
  - type: Conformance
    url: conformance/harmony-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.harmony.io/
- type: X-MCPServerCandidate
  url: mcp/harmony-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/harmony-service-desk-overlay.yaml
- type: DomainSecurity
  url: security/harmony-domain-security.yml
- type: DeveloperPortal
  url: https://docs.harmony.io/
- type: Documentation
  url: https://docs.harmony.io/
- type: APIReference
  url: https://docs.harmony.io/api-references/api-documentation/introduction
- type: GettingStarted
  url: https://docs.harmony.io/getting-started/welcome
- type: Support
  url: mailto:support@harmony.io
- type: Blog
  url: https://harmony.io/blog
- type: GitHubOrganization
  url: https://github.com/harmonyso
- type: TermsOfService
  url: https://harmony.io/terms
- type: PrivacyPolicy
  url: https://harmony.io/privacy
- type: StatusPage
  url: https://status.harmony.io/
- type: TrustCenter
  url: https://trust.harmony.io/
- type: LLMsTxt
  url: llms/harmony-llms.txt
- type: Lifecycle
  url: lifecycle/harmony-lifecycle.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Arazzo
  name: Create and triage an IT ticket
  url: arazzo/harmony-create-and-triage-ticket.yml
- type: AgenticAccess
  url: agentic-access/harmony-agentic-access.yml
- type: Authentication
  url: authentication/harmony-authentication.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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