Harmony

Harmony Tickets API

The tickets API from Harmony — 6 operation(s) for tickets.

GitHub OpenAPI
Business capability
IT Service Management BC-600.30

Operations 9

POST /api/v1/tickets/ Create a new ticket #
GET /api/v1/tickets/ List tickets #
GET /api/v1/tickets/{ticket_id} Get a ticket by ID #
PATCH /api/v1/tickets/{ticket_id} Update a ticket #
POST /api/v1/tickets/query Query tickets with filters #
POST /api/v1/tickets/bulk-update Bulk update tickets #
GET /api/v1/tickets/{ticket_id}/custom-fields Get ticket custom fields #
PUT /api/v1/tickets/{ticket_id}/custom-fields Set ticket custom fields #
GET /api/v1/tickets/{ticket_id}/activity Get ticket activity #

Documentation

📖
Authentication
https://artifacts.apis.io/harmony/authentication/harmony-authentication.yml
📖
RateLimits
https://artifacts.apis.io/harmony/rate-limits/harmony-rate-limits.yml

Specifications

⚙
OpenAPI
https://artifacts.apis.io/harmony/openapi/harmony-tickets-api-openapi.yml

Other Resources

🔗
ErrorCatalog
https://artifacts.apis.io/harmony/errors/harmony-problem-types.yml
🔗
DataModel
https://artifacts.apis.io/harmony/data-model/harmony-data-model.yml
🔗
Conventions
https://artifacts.apis.io/harmony/conventions/harmony-conventions.yml
🔗
Conformance
https://artifacts.apis.io/harmony/conformance/harmony-conformance.yml
🔗
APIsJSON
https://artifacts.apis.io/harmony/apis.yml
🔗
Arazzo
https://artifacts.apis.io/harmony/arazzo/_index.yml
🔗
Arazzo
https://artifacts.apis.io/harmony/arazzo/harmony-create-and-triage-ticket.yml

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OpenAPI Specification

harmony-tickets-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: service-desk Tickets API
  description: 'Manage IT tickets


    **Note:** This schema includes only public API endpoints. Internal endpoints are excluded.


    **Note:** Internal headers (x-tenant-id, x-employee-id, x-user-id, x-user-email, x-tenant-roles) are excluded from public documentation.'
  version: 0.1.0
  x-public-api-filter: true
servers:
- url: https://api.harmony.io/service-desk
  description: Harmony API
tags:


# --- truncated at 32 KB (41 KB total) ---
# Full source: https://artifacts.apis.io/harmony/openapi/harmony-tickets-api-openapi.yml