Runbooks

aid: runbooks
name: Runbooks
description: Runbooks is an all-in-one IT operations platform purpose-built for IT teams and managed service providers (MSPs).
  It consolidates ITSM (service desk, ticketing, incident management, knowledge base, SLA management), ITAM (hardware and
  software asset tracking, lifecycle management, warranty tracking, QR code asset labels), BizOps (CRM, client management,
  quarterly business reviews, budget forecasting, vendor management), SecOps (audit logs, MFA, password management), and Insights
  (automated reports, satisfaction tracking, quality assurance, KPI analytics) into a single integrated system. The platform
  targets IT departments and MSPs managing 50-5,000 users at a flat $25 per tech per month pricing model with no tiers or
  hidden fees. Runbooks is SOC 2 compliant with 99.9% uptime.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Freemium
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
position: Consuming
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/runbooks.png
tags:
- ITSM
- ITAM
- IT Operations
- Managed Service Providers
- Help Desk
- Asset Management
- Incident Management
- Security Operations
- CRM
tags_raw:
- ITSM
- ITAM
- IT Operations
- Managed Service Provider
- Help Desk
- Asset Management
- Incident Management
- Security Operations
- CRM
- IT Service Management
url: https://raw.githubusercontent.com/api-evangelist/runbooks/refs/heads/main/apis.yml
created: '2025-01-01'
modified: '2026-05-02'
specificationVersion: '0.23'
apis:
- aid: runbooks:runbooks
  name: Runbooks IT Operations Platform
  description: The Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident management,
    knowledge base, change management, CSAT tracking, SLA management), ITAM (hardware and software asset tracking, warranty
    management, lifecycle management, QR code asset labels), BizOps (CRM, client management, quarterly business reviews, budget
    forecasting, vendor management, shipping logs), SecOps (audit logs, MFA, password management), and Insights (automated
    reports, satisfaction tracking, quality assurance, KPI analytics). The platform does not currently offer a public REST
    API; all features are accessible via the web application.
  humanURL: https://runbooks.com
  tags:
  - ITSM
  - ITAM
  - IT Operations
  - Managed Service Providers
  - Help Desk
  - Asset Management
  - Incident Management
  - Security Operations
  - CRM
  - Knowledge Management
  tags_raw:
  - ITSM
  - ITAM
  - IT Operations
  - Managed Service Provider
  - Help Desk
  - Asset Management
  - Incident Management
  - Security Operations
  - CRM
  - Knowledge Management
  - Knowledge-Management
  properties:
  - type: Documentation
    url: https://runbooks.com
  - type: Website
    url: https://runbooks.com
  - type: Pricing
    url: https://runbooks.com/pricing
  - type: Vocabulary
    url: vocabulary/runbooks-vocabulary.yml
common:
- type: DomainSecurity
  url: security/runbooks-domain-security.yml
- type: Website
  url: https://runbooks.com
- type: Pricing
  url: https://runbooks.com/pricing
- type: Login
  url: https://app.runbooks.com
- type: Security
  url: https://runbooks.com/security
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com