Runbooks

Runbooks is an all-in-one IT operations platform purpose-built for IT teams and managed service providers (MSPs). It consolidates ITSM (service desk, ticketing, incident management, knowledge base, SLA management), ITAM (hardware and software asset tracking, lifecycle management, warranty tracking, QR code asset labels), BizOps (CRM, client management, quarterly business reviews, budget forecasting, vendor management), SecOps (audit logs, MFA, password management), and Insights (automated reports, satisfaction tracking, quality assurance, KPI analytics) into a single integrated system. The platform targets IT departments and MSPs managing 50-5,000 users at a flat $25 per tech per month pricing model with no tiers or hidden fees. Runbooks is SOC 2 compliant with 99.9% uptime.

Runbooks publishes 1 API on the APIs.io network. Tagged areas include ITSM, ITAM, IT Operations, Managed Service Provider, and Help Desk.

Runbooks’ developer surface includes pricing and 4 more developer resources.

🌐 Visit website 📡 Source on GitHub

16.1/100 emerging ▬ flat Agent 3/100 human only saas Full breakdown ↓
scored 2026-09-14 · rubric v0.22.0

AccessFreemium

1 APIs

ITSM ITAM IT Operations Managed Service Provider Help Desk Asset Management Incident Management Security Operations CRM

Kin Score

Kin Score How this is scored →
scored 2026-09-14 · rubric v0.22.0

Composite quality — 16.1/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 1.9 / 20

Access Clarity 4.5 / 20

Operational Transparency 1.0 / 13

Contract Governance 1.8 / 12

Discoverability 6.9 / 10

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

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APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Runbooks IT Operations Platform

The Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident management, knowledge base, change management, CSAT tracking, SLA manageme...

Pricing Plans 1

Published pricing tiers and plan structures.

Runbooks Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Runbooks Rate Limits

5 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Runbooks Finops

FINOPS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Runbooks Domain Security

TLSv1.3 · HSTS · DNSSEC

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

Login

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Security

Security

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: runbooks
name: Runbooks
description: Runbooks is an all-in-one IT operations platform purpose-built for IT teams and managed service providers (MSPs).
  It consolidates ITSM (service desk, ticketing, incident management, knowledge base, SLA management), ITAM (hardware and
  software asset tracking, lifecycle management, warranty tracking, QR code asset labels), BizOps (CRM, client management,
  quarterly business reviews, budget forecasting, vendor management), SecOps (audit logs, MFA, password management), and Insights
  (automated reports, satisfaction tracking, quality assurance, KPI analytics) into a single integrated system. The platform
  targets IT departments and MSPs managing 50-5,000 users at a flat $25 per tech per month pricing model with no tiers or
  hidden fees. Runbooks is SOC 2 compliant with 99.9% uptime.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Freemium
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
position: Consuming
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/runbooks.png
tags:
- ITSM
- ITAM
- IT Operations
- Managed Service Provider
- Help Desk
- Asset Management
- Incident Management
- Security Operations
- CRM
tags_raw:
- ITSM
- ITAM
- IT Operations
- Managed Service Provider
- Help Desk
- Asset Management
- Incident Management
- Security Operations
- CRM
- IT Service Management
url: https://raw.githubusercontent.com/api-evangelist/runbooks/refs/heads/main/apis.yml
created: '2025-01-01'
modified: '2026-05-02'
specificationVersion: '0.23'
apis:
- aid: runbooks:runbooks
  name: Runbooks IT Operations Platform
  description: The Runbooks platform provides an integrated IT operations suite covering ITSM (service desk, incident management,
    knowledge base, change management, CSAT tracking, SLA management), ITAM (hardware and software asset tracking, warranty
    management, lifecycle management, QR code asset labels), BizOps (CRM, client management, quarterly business reviews, budget
    forecasting, vendor management, shipping logs), SecOps (audit logs, MFA, password management), and Insights (automated
    reports, satisfaction tracking, quality assurance, KPI analytics). The platform does not currently offer a public REST
    API; all features are accessible via the web application.
  humanURL: https://runbooks.com
  baseURL: https://runbooks.com
  tags:
  - ITSM
  - ITAM
  - IT Operations
  - Managed Service Provider
  - Help Desk
  - Asset Management
  - Incident Management
  - Security Operations
  - CRM
  - Knowledge-Management
  tags_raw:
  - ITSM
  - ITAM
  - IT Operations
  - Managed Service Provider
  - Help Desk
  - Asset Management
  - Incident Management
  - Security Operations
  - CRM
  - Knowledge Management
  properties:
  - type: Documentation
    url: https://runbooks.com
  - type: Website
    url: https://runbooks.com
  - type: Pricing
    url: https://runbooks.com/pricing
  - type: Vocabulary
    url: vocabulary/runbooks-vocabulary.yml
common:
- type: DomainSecurity
  url: security/runbooks-domain-security.yml
- type: Website
  url: https://runbooks.com
- type: Pricing
  url: https://runbooks.com/pricing
- type: Login
  url: https://app.runbooks.com
- type: Security
  url: https://runbooks.com/security
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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