Serval

Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing, knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs, and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows, access, users, and audit logs programmatically, with US and EU data-residency regions.

Serval publishes 1 API contract indexed on the APIs.io network: Auth API. Tagged areas include Company, ITSM, Help Desk, Workflow Automation, and AI Agents.

The Serval catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Serval’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, changelog, and 16 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

52.2/100 developing ▬ flat Agent 45/100 agent ready Front door AI 4/6 moderate Heartbeat 84/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterpriseSelf serve

1 published contract 1 MCP Servers

Company ITSM Help Desk Workflow Automation AI Agents Identity and Access ManagementEmployee SupportTicketing

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 52.2/100 · developing

Contract Quality 10.1 / 19

Developer Ergonomics 8.6 / 15

Access Clarity 6.9 / 15

Operational Transparency 4.1 / 10

Contract Governance 1.6 / 9

Discoverability 5.6 / 8

Regulatory Posture 5.9 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 45/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too

5 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 54.0 — up to +11.5 composite points
Access Clarity scores 46.1 — up to +10.8 composite points
Contract Governance scores 18.2 — up to +9.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/serval/apis.yml: open an issue on github.com/api-evangelist/serval to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 6

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

IAM

tagged — the provider's own APIs.json carries the standard as a tag; implementation not verified

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

Dynamic Client Registration

measured — observed by APIs.io (published)

OpenAPI

measured — observed by APIs.io (published)

OAuth 2.0

measured — observed by APIs.io (declared)

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Serval Auth API

The Auth API API from Serval — 1 operation(s) for auth api.

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Spec Auth API API

OPEN COLLECTION

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Serval MCP Server

Remote MCP server at public.api.serval.com over HTTP; 4 tools listed.

MCP SERVER

Serval API pricing

Pricing Plans 1

Published pricing tiers and plan structures.

Serval Plans Pricing

0 plans

PLANS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Serval

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Serval Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Serval Webhooks

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Serval API Rules

42 rules · 40 errors 1 warnings 1 info

SPECTRAL

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Serval Authentication

http-basic/http-bearer/oauth2 · 0 schemes

SECURITY

Serval Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Serval Trust Center

trust center published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Serval Scopes

1 scope · authorizationCode

1 scopes

SCOPES

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

CLI

CLI

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Operate 3

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

StatusPage

StatusPage

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 3

The organization behind the API

BlogRSS

BlogRSS

Website

Website

Blog

Blog

Source (apis.yml)

aid: serval
name: Serval
description: Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent
  that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation
  agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing,
  knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs,
  and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows,
  access, users, and audit logs programmatically, with US and EU data-residency regions.
url: https://raw.githubusercontent.com/api-evangelist/serval/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- general-catalyst
- redpoint-ventures
x-tier: stub
x-tier-reason: portfolio-lead
x-docs-platform: mintlify
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-04
x-docs-hosting: vercel
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 16
  pass: local-v1
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  gated: none
  gated_source:
  - onboarding
  label: Enterprise · Self-serve signup
  confidence: medium
  source:
  - authentication
  - scopes
  - security
  generated: '2026-11-06'
  method: derived
image: https://framerusercontent.com/images/V6k6fFCAJ2d3ZHM9P4chDQnDbY.png
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
tags:
- Company
- ITSM
- Help Desk
- Workflow Automation
- AI Agents
- Identity and Access Management
- Employee Support
- Ticketing
tags_raw:
- Company
- IT Service Management
- ITSM
- Help Desk
- Workflow Automation
- AI Agents
- Access Management
- Employee Support
- Ticketing
- Workflow-Automation
apis:
- aid: serval:serval-auth-api-api
  name: Serval Auth API
  description: The Auth API API from Serval — 1 operation(s) for auth api.
  humanURL: https://docs.serval.com/api-reference/introduction
  baseURL: https://public.api.serval.com
  tags:
  - Auth API
  properties:
  - type: OpenAPI
    url: openapi/serval-auth-api-api-openapi.yml
  - type: Authentication
    url: authentication/serval-authentication.yml
  - type: OAuthScopes
    url: scopes/serval-scopes.yml
  - type: Conventions
    url: conventions/serval-conventions.yml
  - type: ErrorCatalog
    url: errors/serval-problem-types.yml
  - type: Webhooks
    url: asyncapi/serval-webhooks.yml
  - type: Conformance
    url: conformance/serval-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/serval-plans-pricing.yml
- url: https://www.serval.com/feed.xml
  type: BlogRSS
- type: DomainSecurity
  url: security/serval-domain-security.yml
- type: Website
  url: https://www.serval.com/
- type: DeveloperPortal
  url: https://docs.serval.com/
- type: Documentation
  url: https://docs.serval.com/
- type: APIReference
  url: https://docs.serval.com/api-reference/introduction
- type: GettingStarted
  url: https://docs.serval.com/sections/documentation/overview/welcome
- type: Support
  url: https://docs.serval.com/sections/documentation/platform/support
- type: Blog
  url: https://www.serval.com/blog
- type: Pricing
  url: https://www.serval.com/pricing
- type: Login
  url: https://app.serval.com/
- type: TermsOfService
  url: https://www.serval.com/legal/terms
- type: PrivacyPolicy
  url: https://www.serval.com/legal/privacy
- type: GitHubOrganization
  url: https://github.com/ServalHQ
- type: ChangeLog
  url: changelog/serval-changelog.yml
- type: StatusPage
  url: https://status.serval.com
- type: TrustCenter
  url: https://trust.serval.com/
- type: MCPServer
  url: mcp/serval-mcp.yml
- type: CLI
  url: cli/serval-cli.yml
- type: LLMsTxt
  url: llms/serval-llms.txt
- type: WellKnown
  url: well-known/serval-well-known.yml
- type: Lifecycle
  url: lifecycle/serval-lifecycle.yml

Serval API — frequently asked questions

Does Serval have an API?

Yes. APIs.io lists 1 API from Serval, including Serval Auth API.

Is there an OpenAPI specification for the Serval API?

Yes. APIs.io indexes 1 OpenAPI specification for Serval, each linked for download from this page.

How do I authenticate with the Serval API?

Serval documents its authentication (http-basic/http-bearer/oauth2 · 0 schemes). The details are profiled on APIs.io as Serval Authentication.

Does Serval have an MCP server?

Yes. APIs.io lists 1 MCP server for Serval: Remote MCP server at public.api.serval.com over HTTP; 4 tools listed.

Is the Serval API ready for AI agents?

Serval has a Kin Score of 52.2 out of 100 (developing) and an Agent Readiness score of 45.3 (agent-ready), scored by API Evangelist on 2026-11-06.

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