Serval

Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing, knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs, and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows, access, users, and audit logs programmatically, with US and EU data-residency regions.

Serval publishes 1 API on the APIs.io network: Auth API API. Tagged areas include Company, ITSM, Help Desk, Workflow-Automation, and AI Agents.

The Serval catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Serval’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, changelog, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub

47.3/100 developing ▬ flat Agent 44/100 agent ready saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessSelf serve

1 APIs 1 MCP Servers

Company ITSM Help Desk Workflow-Automation AI Agents Access ManagementEmployee SupportTicketing

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 47.3/100 · developing

Contract Quality 13.3 / 23

Developer Ergonomics 10.3 / 18

Access Clarity 8.3 / 18

Operational Transparency 4.0 / 12

Contract Governance 0.5 / 11

Discoverability 6.8 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 44/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/serval: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Serval Auth API API

The Auth API API from Serval — 1 operation(s) for auth api.

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

API Spec Auth API API

OPEN COLLECTION

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Serval MCP Server

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Serval Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Serval Authentication

http-basic/http-bearer/oauth2 · 0 schemes

SECURITY

Serval Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Serval Trust Center

trust center published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Serval Scopes

1 scope · authorizationCode

1 scopes

SCOPES

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

CLI

CLI

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Operate 3

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: serval
name: Serval
description: Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent
  that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation
  agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing,
  knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs,
  and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows,
  access, users, and audit logs programmatically, with US and EU data-residency regions.
url: https://raw.githubusercontent.com/api-evangelist/serval/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- general-catalyst
- redpoint-ventures
x-tier: stub
x-tier-reason: portfolio-lead
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 16
  pass: local-v1
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://framerusercontent.com/images/V6k6fFCAJ2d3ZHM9P4chDQnDbY.png
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- ITSM
- Help Desk
- Workflow-Automation
- AI Agents
- Access Management
- Employee Support
- Ticketing
tags_raw:
- Company
- IT Service Management
- ITSM
- Help Desk
- Workflow Automation
- AI Agents
- Access Management
- Employee Support
- Ticketing
apis:
- aid: serval:serval-auth-api-api
  name: Serval Auth API API
  description: The Auth API API from Serval — 1 operation(s) for auth api.
  humanURL: https://docs.serval.com/api-reference/introduction
  baseURL: https://public.api.serval.com
  tags:
  - Auth API
  properties:
  - type: OpenAPI
    url: openapi/serval-auth-api-api-openapi.yml
  - type: Authentication
    url: authentication/serval-authentication.yml
  - type: OAuthScopes
    url: scopes/serval-scopes.yml
  - type: Conventions
    url: conventions/serval-conventions.yml
  - type: ErrorCatalog
    url: errors/serval-problem-types.yml
  - type: Webhooks
    url: asyncapi/serval-webhooks.yml
  - type: Conformance
    url: conformance/serval-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/serval-domain-security.yml
- type: Website
  url: https://www.serval.com/
- type: DeveloperPortal
  url: https://docs.serval.com/
- type: Documentation
  url: https://docs.serval.com/
- type: APIReference
  url: https://docs.serval.com/api-reference/introduction
- type: GettingStarted
  url: https://docs.serval.com/sections/documentation/overview/welcome
- type: Support
  url: https://docs.serval.com/sections/documentation/platform/support
- type: Blog
  url: https://www.serval.com/blog
- type: Pricing
  url: https://www.serval.com/pricing
- type: Login
  url: https://app.serval.com/
- type: TermsOfService
  url: https://www.serval.com/legal/terms
- type: PrivacyPolicy
  url: https://www.serval.com/legal/privacy
- type: GitHubOrganization
  url: https://github.com/ServalHQ
- type: ChangeLog
  url: changelog/serval-changelog.yml
- type: StatusPage
  url: https://status.serval.com
- type: TrustCenter
  url: https://trust.serval.com/
- type: MCPServer
  url: mcp/serval-mcp.yml
- type: CLI
  url: cli/serval-cli.yml
- type: LLMsTxt
  url: llms/serval-llms.txt
- type: WellKnown
  url: well-known/serval-well-known.yml
- type: Lifecycle
  url: lifecycle/serval-lifecycle.yml

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