Serval

Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing, knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs, and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows, access, users, and audit logs programmatically, with US and EU data-residency regions.

Serval publishes 1 API on the APIs.io network: Auth API. Tagged areas include Company, ITSM, Help Desk, Workflow Automation, and AI Agents.

The Serval catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Serval’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, changelog, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub

49.5/100 developing ▬ flat Agent 45/100 agent ready Front door AI 4/6 moderate saas Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0

AccessSelf serve

1 APIs 1 MCP Servers

Company ITSM Help Desk Workflow Automation AI Agents Access ManagementEmployee SupportTicketing

Kin Score

Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0

Composite quality — 49.5/100 · developing

Contract Quality 10.1 / 19

Developer Ergonomics 8.6 / 15

Access Clarity 6.9 / 15

Operational Transparency 3.3 / 10

Contract Governance 0.4 / 9

Discoverability 5.6 / 8

Regulatory Posture 5.9 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 45/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/serval: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Serval Auth API

The Auth API API from Serval — 1 operation(s) for auth api.

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

API Spec Auth API API

OPEN COLLECTION

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Serval MCP Server

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Serval Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Serval Authentication

http-basic/http-bearer/oauth2 · 0 schemes

SECURITY

Serval Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Serval Trust Center

trust center published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Serval Scopes

1 scope · authorizationCode

1 scopes

SCOPES

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

CLI

CLI

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

TrustCenter

TrustCenter

Operate 3

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: serval
name: Serval
description: Serval is an AI-native IT service management (ITSM) platform for modern teams. It pairs an AI help-desk agent
  that resolves employee requests in Slack, Microsoft Teams, email, and a web portal with a separate admin-facing automation
  agent (Catalyst) that turns intent into deterministic, version-controlled TypeScript workflows. Serval covers ticketing,
  knowledge base, journeys (onboarding/offboarding), just-in-time access management with approval flows, campaigns, SLAs,
  and 130+ integrations. Its public REST API (v2), hosted MCP server, CLI, and webhooks let teams manage tickets, workflows,
  access, users, and audit logs programmatically, with US and EU data-residency regions.
url: https://raw.githubusercontent.com/api-evangelist/serval/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- general-catalyst
- redpoint-ventures
x-tier: stub
x-tier-reason: portfolio-lead
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 16
  pass: local-v1
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://framerusercontent.com/images/V6k6fFCAJ2d3ZHM9P4chDQnDbY.png
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-09-16'
tags:
- Company
- ITSM
- Help Desk
- Workflow Automation
- AI Agents
- Access Management
- Employee Support
- Ticketing
tags_raw:
- Company
- IT Service Management
- ITSM
- Help Desk
- Workflow Automation
- AI Agents
- Access Management
- Employee Support
- Ticketing
- Workflow-Automation
apis:
- aid: serval:serval-auth-api-api
  name: Serval Auth API
  description: The Auth API API from Serval — 1 operation(s) for auth api.
  humanURL: https://docs.serval.com/api-reference/introduction
  baseURL: https://public.api.serval.com
  tags:
  - Auth API
  properties:
  - type: OpenAPI
    url: openapi/serval-auth-api-api-openapi.yml
  - type: Authentication
    url: authentication/serval-authentication.yml
  - type: OAuthScopes
    url: scopes/serval-scopes.yml
  - type: Conventions
    url: conventions/serval-conventions.yml
  - type: ErrorCatalog
    url: errors/serval-problem-types.yml
  - type: Webhooks
    url: asyncapi/serval-webhooks.yml
  - type: Conformance
    url: conformance/serval-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/serval-domain-security.yml
- type: Website
  url: https://www.serval.com/
- type: DeveloperPortal
  url: https://docs.serval.com/
- type: Documentation
  url: https://docs.serval.com/
- type: APIReference
  url: https://docs.serval.com/api-reference/introduction
- type: GettingStarted
  url: https://docs.serval.com/sections/documentation/overview/welcome
- type: Support
  url: https://docs.serval.com/sections/documentation/platform/support
- type: Blog
  url: https://www.serval.com/blog
- type: Pricing
  url: https://www.serval.com/pricing
- type: Login
  url: https://app.serval.com/
- type: TermsOfService
  url: https://www.serval.com/legal/terms
- type: PrivacyPolicy
  url: https://www.serval.com/legal/privacy
- type: GitHubOrganization
  url: https://github.com/ServalHQ
- type: ChangeLog
  url: changelog/serval-changelog.yml
- type: StatusPage
  url: https://status.serval.com
- type: TrustCenter
  url: https://trust.serval.com/
- type: MCPServer
  url: mcp/serval-mcp.yml
- type: CLI
  url: cli/serval-cli.yml
- type: LLMsTxt
  url: llms/serval-llms.txt
- type: WellKnown
  url: well-known/serval-well-known.yml
- type: Lifecycle
  url: lifecycle/serval-lifecycle.yml

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