Serval · Service Levels

Serval service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Promised uptime

Commitments on the provider's own SLA page.

Not checked: we hold no SLA page for this provider.

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

99.82% Web portal (app.serval.com) 99.82 % uptime

Web portal (app.serval.com) · Aug 2026 - Nov 2026 · source

99.72% Agents & Automation 3 components 99.72 % uptime

Agents & Automation · Aug 2026 - Nov 2026 · source

99.93% Help Agent 99.93 % uptime

Help Agent · Aug 2026 - Nov 2026 · source

100% Catalyst 100 % uptime

Catalyst · Aug 2026 - Nov 2026 · source

99.77% Workflows 99.77 % uptime

Workflows · Aug 2026 - Nov 2026 · source

99.94% Service Management 3 components 99.94 % uptime

Service Management · Aug 2026 - Nov 2026 · source

99.94% Ticketing 99.94 % uptime

Ticketing · Aug 2026 - Nov 2026 · source

100% Databases 100 % uptime

Databases · Aug 2026 - Nov 2026 · source

100% Access Management 100 % uptime

Access Management · Aug 2026 - Nov 2026 · source

99.91% Messaging platforms 4 components 99.91 % uptime

Messaging platforms · Aug 2026 - Nov 2026 · source

100% Slack 100 % uptime

Slack · Aug 2026 - Nov 2026 · source

100% Microsoft Teams 100 % uptime

Microsoft Teams · Aug 2026 - Nov 2026 · source

99.91% Email 99.91 % uptime

Email · Aug 2026 - Nov 2026 · source

100% Other 100 % uptime

Other · Aug 2026 - Nov 2026 · source

100% Other Serval features 100 % uptime

Other Serval features · Aug 2026 - Nov 2026 · source

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