Hiver

Hiver (Hiver Inc., originally GrexIt) builds an AI-powered customer service platform for teams that run support out of shared email addresses. It ships in two forms: Hiver in Gmail, a Chrome-extension helpdesk that turns shared inboxes like support@ and billing@ into assignable, SLA-tracked queues without leaving Gmail; and Hiver Omni, a standalone omnichannel platform covering email, live chat, Slack, voice, WhatsApp, a help center and a customer portal. Hiver publishes a public REST API for Shared Inboxes, conversations, users, tags and internal notes, documented on a Theneo developer portal with a downloadable OpenAPI 3.0.2 contract, and gates API access to its Pro plan and above.

Hiver publishes 1 API on the APIs.io network. Tagged areas include Company, Customer Service, Help Desk, Shared Inbox, and Email.

The Hiver catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Hiver’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, changelog, pricing, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub

54.2/100 developing ▬ flat Agent 44/100 agent ready Full breakdown ↓
scored 2026-08-25 · rubric v0.14.0

1 APIs

Company Customer Service Help Desk Shared Inbox Email TicketingCustomer SupportCollaboration Gmail Google Workspace Omnichannel Live ChatSaaSArtificial Intelligence

Kin Score

Kin Score How this is scored →
scored 2026-08-25 · rubric v0.14.0

Composite quality — 54.2/100 · developing

Contract Quality 14.1 / 25

Developer Ergonomics 9.4 / 20

Access Clarity 9.7 / 20

Operational Transparency 8.6 / 13

Contract Governance 3.6 / 12

Discoverability 8.7 / 10

Agent readiness — 44/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/hiver: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Rate Limits 1

Documented rate limits and quota policies.

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

AgentSkill

AgentSkill

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Lifecycle

Lifecycle

Conformance

Conformance

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

Access & Security 6

Authentication, authorization, and security posture

Security

TrustCenter

Compliance

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Operate 6

Status, limits, changes, and where to get help

Support

Roadmap

ChangeLog

StatusPage

ChangeLog

RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

Pricing

TermsOfService

PrivacyPolicy

Plans

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: hiver
name: Hiver
description: 'Hiver (Hiver Inc., originally GrexIt) builds an AI-powered customer service platform for teams that run support
  out of shared email addresses. It ships in two forms: Hiver in Gmail, a Chrome-extension helpdesk that turns shared inboxes
  like support@ and billing@ into assignable, SLA-tracked queues without leaving Gmail; and Hiver Omni, a standalone omnichannel
  platform covering email, live chat, Slack, voice, WhatsApp, a help center and a customer portal. Hiver publishes a public
  REST API for Shared Inboxes, conversations, users, tags and internal notes, documented on a Theneo developer portal with
  a downloadable OpenAPI 3.0.2 contract, and gates API access to its Pro plan and above.'
image: https://hiverhq.com/wp-content/uploads/2025/05/hiver-dark-logo@2x.png
url: https://raw.githubusercontent.com/api-evangelist/hiver/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-22'
modified: '2026-08-22'
tags:
- Company
- Customer Service
- Help Desk
- Shared Inbox
- Email
- Ticketing
- Customer Support
- Collaboration
- Gmail
- Google Workspace
- Omnichannel
- Live Chat
- SaaS
- Artificial Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
x-enrichment:
  date: '2026-08-22'
  status: enriched
  artifacts_added: 25
  pass: local-v1
apis:
- name: Hiver API
  description: The Hiver REST API (v1) exposes Shared Inboxes and their conversations, users, tags and internal notes. Twelve
    operations across two resources let an integration list and read inboxes, enumerate and search inbox users and tags, create
    tags, list and read conversations, update a conversation's status/assignee/tags, create a shared draft and post an internal
    note. Authentication is a single admin-scoped API key sent as an HTTP Bearer token; responses are JSON wrapped in a `data`
    envelope with opaque-cursor pagination.
  humanURL: https://developer.hiverhq.com/hiver-api
  baseURL: https://api2.hiverhq.com/v1
  tags:
  - Customer Service
  - Shared Inbox
  - Conversations
  - Tags
  - Notes
  properties:
  - type: OpenAPI
    url: openapi/hiver-api-openapi.json
  - type: Documentation
    url: https://developer.hiverhq.com/hiver-api
  - type: APIReference
    url: https://developer.hiverhq.com/api-runner/hiverhq/hiver-api
  - type: GettingStarted
    url: https://help.hiverhq.com/hiver-api/hiver-api
  - type: Authentication
    url: authentication/hiver-authentication.yml
  - type: Conventions
    url: conventions/hiver-conventions.yml
  - type: ErrorCatalog
    url: errors/hiver-problem-types.yml
  - type: RateLimits
    url: rate-limits/hiver-rate-limits.yml
  - type: DataModel
    url: data-model/hiver-data-model.yml
  - type: Overlay
    url: overlays/hiver-api-overlay.yaml
  - type: Lifecycle
    url: lifecycle/hiver-lifecycle.yml
common:
- type: Website
  url: https://hiverhq.com/
- type: DeveloperPortal
  url: https://developer.hiverhq.com/
- type: Documentation
  url: https://developer.hiverhq.com/hiver-api
- type: APIReference
  url: https://developer.hiverhq.com/api-runner/hiverhq/hiver-api
- type: GettingStarted
  url: https://help.hiverhq.com/hiver-api/hiver-api
- type: Support
  url: https://help.hiverhq.com/
- type: Blog
  url: https://hiverhq.com/blog
- type: GitHubOrganization
  url: https://github.com/GrexIt
- type: Roadmap
  url: https://updates.hiverhq.com/
- type: ChangeLog
  url: https://updates.hiverhq.com/changelog
- type: StatusPage
  url: https://status.hiverhq.com/
- type: Pricing
  url: https://hiverhq.com/pricing
- type: SignUp
  url: https://hiverhq.com/signup
- type: TermsOfService
  url: https://hiverhq.com/terms
- type: PrivacyPolicy
  url: https://hiverhq.com/privacy
- type: Security
  url: https://hiverhq.com/disclosure
- type: TrustCenter
  url: https://trustcenter.hiverhq.com/
- type: Compliance
  url: https://hiverhq.com/security-center
- type: Integrations
  url: https://hiverhq.com/integrations
- type: Lifecycle
  url: lifecycle/hiver-lifecycle.yml
- type: ChangeLog
  url: changelog/hiver-changelog.yml
- type: Plans
  url: plans/hiver-plans-pricing.yml
- type: RateLimits
  url: rate-limits/hiver-rate-limits.yml
- type: Conformance
  url: conformance/hiver-conformance.yml
- type: TrustCenter
  url: security/hiver-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/hiver-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/hiver-domain-security.yml
- type: WellKnown
  url: well-known/hiver-well-known.yml
- type: LLMsTxt
  url: llms/hiver-llms.txt
- type: Packages
  url: packages/hiver-packages.yml
- type: AgentSkill
  url: skills/_index.yml

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Hiver

Kin Score

APIs 1

Hiver API

Pricing Plans 1

Hiver Plans Pricing

Rate Limits 1

Hiver Rate Limits

Event Specifications 1

Hiver Webhooks

Security Posture 4

Hiver Authentication

Hiver Domain Security

Hiver Vulnerability Disclosure

Hiver Trust Center

Resources