LiveChat

LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces. Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.

LiveChat publishes 12 API contracts indexed on the APIs.io network, including Webhooks and RTM API, Chats API, Customers API, and 9 more. Tagged areas include Live Chat, Customer Service, Messaging, Sales, and Help Desk.

The LiveChat catalog on APIs.io includes 1 Spectral governance ruleset.

LiveChat’s developer surface includes authentication, documentation, developer console, signup flow, pricing, engineering blog, and 6 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

32.2/100 thin ▬ flat Agent 47/100 agent ready Front door AI 5/6 prominent Heartbeat 97/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract 1 MCP Servers

Live Chat Customer Service Messaging Sales Help Desk

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

ChatsEventsStatusThreads

POST /agent/action/start_chat POST /agent/action/transfer_chat POST /agent/action/send_event POST /agent/action/set_routing_status

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 32.2/100 · thin

Contract Quality 10.2 / 19

Developer Ergonomics 4.7 / 15

Access Clarity 3.6 / 15

Operational Transparency 0.3 / 10

Contract Governance 1.2 / 9

Discoverability 5.1 / 8

Regulatory Posture 1.8 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 47/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 5 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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<a href="https://apis.io/providers/livechat/"><img src="https://apis.io/badge/livechat/card.svg" alt="LiveChat on APIs.io — Kin Score by API Evangelist"></a>

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Agent readiness — checks not met, largest first (exact, from this profile):

Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too

5 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 23.7 — up to +15.3 composite points
Developer Ergonomics scores 31.0 — up to +13.8 composite points
Operational Transparency scores 2.6 — up to +12.7 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/livechat/apis.yml: open an issue on github.com/api-evangelist/livechat to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Commerce Platform Ecosystems (Shopify, WooCommerce, Stripe Apps)	builds-on	37.9	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 5

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OAuth 2.0 Protected Resource Metadata

measured — observed by APIs.io (verified)

Dynamic Client Registration

measured — observed by APIs.io (published)

OpenAPI

measured — observed by APIs.io (published)

AsyncAPI

measured — observed by APIs.io (published)

APIs 12

Individual APIs this provider publishes, each with its own machine-readable definition.

LiveChat Agent Chat API

REST and RTM APIs for agents to manage chats, send messages, transfer conversations, and update statuses. Authenticated with OAuth 2.1 bearer tokens or Personal Access Tokens.

LiveChat Customer Chat API

REST and RTM APIs for customers to start and participate in chats with agents on LiveChat-powered websites. Uses customer access tokens.

LiveChat Configuration API

Manage agents, groups, bots, tags, webhooks, properties, and other account configuration for a LiveChat organization.

LiveChat Webhooks and RTM API

Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent Chat Real-Time Messaging (RTM) WebSocket API share the same event ...

LiveChat Reports API

Retrieve reporting data for chats, agents, tags, and customer activity across the LiveChat organization.

LiveChat Chats API

The Chats API from LiveChat — 12 operation(s) for chats.

LiveChat Customers API

The Customers API from LiveChat — 3 operation(s) for customers.

LiveChat Events API

The Events API from LiveChat — 5 operation(s) for events.

LiveChat Other API

The Other API from LiveChat — 3 operation(s) for other.

LiveChat Properties API

The Properties API from LiveChat — 6 operation(s) for properties.

LiveChat Status API

The Status API from LiveChat — 2 operation(s) for status.

LiveChat Threads API

The Threads API from LiveChat — 4 operation(s) for threads.

Scroll for all 12

Open Collections 9

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

LiveChat Webhooks and RTM API

OPEN COLLECTION

LiveChat Agent Chat Chats API

OPEN COLLECTION

LiveChat Agent Chat Chats Customers API

OPEN COLLECTION

LiveChat Agent Chat Chats Events API

OPEN COLLECTION

LiveChat Agent Chat Chats Other API

OPEN COLLECTION

LiveChat Agent Chat Chats Properties API

OPEN COLLECTION

LiveChat Agent Chat Chats Status API

OPEN COLLECTION

LiveChat Agent Chat Chats Threads API

OPEN COLLECTION

LiveChat Agent Chat API

OPEN COLLECTION

Scroll for all 9

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

LiveChat MCP Server

Remote MCP server at mcp.text.com over HTTP.

MCP SERVER

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

LiveChat API Rules

44 rules · 42 errors 1 warnings 1 info

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Livechat Authentication

http · 1 scheme

SECURITY

Livechat Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Livechat Agentic Access

35 operations · 29 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

Console

Console

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: livechat
name: LiveChat
description: LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales
  conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of
  REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces.
  Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/livechat.png
tags:
- Live Chat
- Customer Service
- Messaging
- Sales
- Help Desk
tags_raw:
- Live Chat
- Customer Service
- Customer Support
- Messaging
- Sales
- Help Desk
- Customer-Support
url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: livechat:agent-chat-api
  name: LiveChat Agent Chat API
  description: REST and RTM APIs for agents to manage chats, send messages, transfer conversations, and update statuses. Authenticated
    with OAuth 2.1 bearer tokens or Personal Access Tokens.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Agents
  - Chats
  - Messaging
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/agent-chat-api
- aid: livechat:customer-chat-api
  name: LiveChat Customer Chat API
  description: REST and RTM APIs for customers to start and participate in chats with agents on LiveChat-powered websites.
    Uses customer access tokens.
  humanURL: https://platform.text.com/docs/messaging/customer-chat-api
  baseURL: https://api.livechatinc.com/v3.5/customer
  tags:
  - Customers
  - Chats
  - Messaging
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/customer-chat-api
- aid: livechat:configuration-api
  name: LiveChat Configuration API
  description: Manage agents, groups, bots, tags, webhooks, properties, and other account configuration for a LiveChat organization.
  humanURL: https://platform.text.com/docs/management/configuration-api
  baseURL: https://api.livechatinc.com/v3.5/configuration
  tags:
  - Configuration
  - Agents
  - Webhook
  - Bots
  tags_raw:
  - Configuration
  - Agents
  - Webhooks
  - Bots
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/management/configuration-api
- aid: livechat:webhooks-and-rtm
  name: LiveChat Webhooks and RTM API
  description: Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent
    Chat Real-Time Messaging (RTM) WebSocket API share the same event payloads (incoming_chat, incoming_event, chat_user_added,
    chat_user_removed, customer_updated, agent_*, bot_*, group_*, and more).
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: wss://api.livechatinc.com/v3.5/agent/rtm/ws
  tags:
  - Webhook
  - Real-Time Messaging
  - WebSocket
  - Event
  tags_raw:
  - Webhooks
  - Real-Time Messaging
  - WebSocket
  - Events
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/agent-chat-api
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/openapi/livechat-asyncapi.yml
- aid: livechat:reports-api
  name: LiveChat Reports API
  description: Retrieve reporting data for chats, agents, tags, and customer activity across the LiveChat organization.
  humanURL: https://platform.text.com/docs/data-reporting/reports-api
  baseURL: https://api.livechatinc.com/v3.5/reports
  tags:
  - Reporting
  - Analytics
  - Metrics
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/data-reporting/reports-api
- aid: livechat:livechat-chats-api
  name: LiveChat Chats API
  description: The Chats API from LiveChat — 12 operation(s) for chats.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Chats
  properties:
  - type: OpenAPI
    url: openapi/livechat-chats-api-openapi.yml
- aid: livechat:livechat-customers-api
  name: LiveChat Customers API
  description: The Customers API from LiveChat — 3 operation(s) for customers.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Customers
  properties:
  - type: OpenAPI
    url: openapi/livechat-customers-api-openapi.yml
- aid: livechat:livechat-events-api
  name: LiveChat Events API
  description: The Events API from LiveChat — 5 operation(s) for events.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Event
  tags_raw:
  - Events
  properties:
  - type: OpenAPI
    url: openapi/livechat-events-api-openapi.yml
- aid: livechat:livechat-other-api
  name: LiveChat Other API
  description: The Other API from LiveChat — 3 operation(s) for other.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags: []
  tags_raw:
  - Other
  properties:
  - type: OpenAPI
    url: openapi/livechat-other-api-openapi.yml
- aid: livechat:livechat-properties-api
  name: LiveChat Properties API
  description: The Properties API from LiveChat — 6 operation(s) for properties.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Properties
  properties:
  - type: OpenAPI
    url: openapi/livechat-properties-api-openapi.yml
- aid: livechat:livechat-status-api
  name: LiveChat Status API
  description: The Status API from LiveChat — 2 operation(s) for status.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Status
  properties:
  - type: OpenAPI
    url: openapi/livechat-status-api-openapi.yml
- aid: livechat:livechat-threads-api
  name: LiveChat Threads API
  description: The Threads API from LiveChat — 4 operation(s) for threads.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Threads
  properties:
  - type: OpenAPI
    url: openapi/livechat-threads-api-openapi.yml
common:
- type: CapabilityMap
  url: capabilities/livechat-capability-edges.yml
  name: LiveChat Business Capability Map
- type: AgenticAccess
  url: agentic-access/livechat-agentic-access.yml
- type: DomainSecurity
  url: security/livechat-domain-security.yml
- type: Authentication
  url: authentication/livechat-authentication.yml
- type: LinkedIn
  url: https://www.linkedin.com/showcase/livechatcom
- type: Website
  url: https://www.livechat.com
- type: Documentation
  url: https://platform.text.com/docs
- type: Console
  url: https://developers.livechat.com/console
- type: GitHubOrganization
  url: https://github.com/livechat
- type: Signup
  url: https://accounts.livechat.com/signup
- type: Pricing
  url: https://www.livechat.com/pricing/
- url: https://www.livechat.com/success/
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

LiveChat API — frequently asked questions

Does LiveChat have an API?

Yes. APIs.io lists 12 APIs from LiveChat, including LiveChat Agent Chat API, LiveChat Customer Chat API and LiveChat Configuration API, and 9 more.

Is there an OpenAPI specification for the LiveChat API?

Yes. APIs.io indexes 7 OpenAPI specifications for LiveChat, each linked for download from this page.

How do I authenticate with the LiveChat API?

LiveChat documents its authentication (http · 1 scheme). The details are profiled on APIs.io as Livechat Authentication.

Does LiveChat have an MCP server?

Yes. APIs.io lists 1 MCP server for LiveChat: Remote MCP server at mcp.text.com over HTTP.

Is the LiveChat API ready for AI agents?

LiveChat has a Kin Score of 32.2 out of 100 (thin) and an Agent Readiness score of 47.1 (agent-ready), scored by API Evangelist on 2026-11-06.

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