LiveChat

LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces. Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.

LiveChat publishes 8 APIs on the APIs.io network, including Webhooks and RTM API, Chats API, Customers API, and 5 more. Tagged areas include Live Chat, Customer Service, Customer-Support, Messaging, and Sales.

LiveChat’s developer surface includes authentication, documentation, developer console, signup flow, pricing, engineering blog, and 5 more developer resources.

🌐 Visit website 📡 Source on GitHub

33.8/100 thin ▬ flat Agent 31/100 agent aware Full breakdown ↓
scored 2026-08-21 · rubric v0.12.0

AccessSelf serve

12 APIs

Live Chat Customer Service Customer-Support Messaging Sales Help Desk

Kin Score

Kin Score How this is scored →
scored 2026-08-21 · rubric v0.12.0

Composite quality — 33.8/100 · thin

Contract Quality 15.1 / 25

Developer Ergonomics 6.2 / 20

Access Clarity 4.7 / 20

Operational Transparency 0.3 / 13

Contract Governance 0.0 / 12

Discoverability 7.4 / 10

Agent readiness — 31/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/livechat: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 12

Individual APIs this provider publishes, each with its own machine-readable definition.

Open Collections 10

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Get Started 2

Portal, sign-up, and the first successful call

Console

Console

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Commercial 1

Pricing, plans, and the legal terms of use

Pricing

Pricing

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Source (apis.yml)

aid: livechat
name: LiveChat
description: LiveChat is a customer service and live chat platform used by businesses to engage website visitors, run sales
  conversations, and route support tickets across agent teams. The Text Platform (which powers LiveChat) exposes a suite of
  REST APIs for chats, agents, customers, configuration, and reporting, with both Web API and RTM (real-time messaging) interfaces.
  Authentication uses OAuth 2.1 with Personal Access Tokens or full OAuth authorization code flow.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/livechat.png
tags:
- Live Chat
- Customer Service
- Customer-Support
- Messaging
- Sales
- Help Desk
tags_raw:
- Live Chat
- Customer Service
- Customer Support
- Messaging
- Sales
- Help Desk
url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: livechat:agent-chat-api
  name: LiveChat Agent Chat API
  description: REST and RTM APIs for agents to manage chats, send messages, transfer conversations, and update statuses. Authenticated
    with OAuth 2.1 bearer tokens or Personal Access Tokens.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Agents
  - Chats
  - Messaging
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/agent-chat-api
- aid: livechat:customer-chat-api
  name: LiveChat Customer Chat API
  description: REST and RTM APIs for customers to start and participate in chats with agents on LiveChat-powered websites.
    Uses customer access tokens.
  humanURL: https://platform.text.com/docs/messaging/customer-chat-api
  baseURL: https://api.livechatinc.com/v3.5/customer
  tags:
  - Customers
  - Chats
  - Messaging
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/customer-chat-api
- aid: livechat:configuration-api
  name: LiveChat Configuration API
  description: Manage agents, groups, bots, tags, webhooks, properties, and other account configuration for a LiveChat organization.
  humanURL: https://platform.text.com/docs/management/configuration-api
  baseURL: https://api.livechatinc.com/v3.5/configuration
  tags:
  - Configuration
  - Agents
  - Webhook
  - Bots
  tags_raw:
  - Configuration
  - Agents
  - Webhooks
  - Bots
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/management/configuration-api
- aid: livechat:webhooks-and-rtm
  name: LiveChat Webhooks and RTM API
  description: Asynchronous event surfaces for LiveChat. HTTP webhooks registered through the Configuration API and the Agent
    Chat Real-Time Messaging (RTM) WebSocket API share the same event payloads (incoming_chat, incoming_event, chat_user_added,
    chat_user_removed, customer_updated, agent_*, bot_*, group_*, and more).
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: wss://api.livechatinc.com/v3.5/agent/rtm/ws
  tags:
  - Webhook
  - Real-Time Messaging
  - WebSocket
  - Event
  tags_raw:
  - Webhooks
  - Real-Time Messaging
  - WebSocket
  - Events
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/messaging/agent-chat-api
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/livechat/refs/heads/main/openapi/livechat-asyncapi.yml
- aid: livechat:reports-api
  name: LiveChat Reports API
  description: Retrieve reporting data for chats, agents, tags, and customer activity across the LiveChat organization.
  humanURL: https://platform.text.com/docs/data-reporting/reports-api
  baseURL: https://api.livechatinc.com/v3.5/reports
  tags:
  - Reporting
  - Analytics
  - Metrics
  properties:
  - type: Documentation
    url: https://platform.text.com/docs/data-reporting/reports-api
- aid: livechat:livechat-chats-api
  name: LiveChat Chats API
  description: The Chats API from LiveChat — 12 operation(s) for chats.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Chats
  properties:
  - type: OpenAPI
    url: openapi/livechat-chats-api-openapi.yml
- aid: livechat:livechat-customers-api
  name: LiveChat Customers API
  description: The Customers API from LiveChat — 3 operation(s) for customers.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Customers
  properties:
  - type: OpenAPI
    url: openapi/livechat-customers-api-openapi.yml
- aid: livechat:livechat-events-api
  name: LiveChat Events API
  description: The Events API from LiveChat — 5 operation(s) for events.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Event
  tags_raw:
  - Events
  properties:
  - type: OpenAPI
    url: openapi/livechat-events-api-openapi.yml
- aid: livechat:livechat-other-api
  name: LiveChat Other API
  description: The Other API from LiveChat — 3 operation(s) for other.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags: []
  tags_raw:
  - Other
  properties:
  - type: OpenAPI
    url: openapi/livechat-other-api-openapi.yml
- aid: livechat:livechat-properties-api
  name: LiveChat Properties API
  description: The Properties API from LiveChat — 6 operation(s) for properties.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Properties
  properties:
  - type: OpenAPI
    url: openapi/livechat-properties-api-openapi.yml
- aid: livechat:livechat-status-api
  name: LiveChat Status API
  description: The Status API from LiveChat — 2 operation(s) for status.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Status
  properties:
  - type: OpenAPI
    url: openapi/livechat-status-api-openapi.yml
- aid: livechat:livechat-threads-api
  name: LiveChat Threads API
  description: The Threads API from LiveChat — 4 operation(s) for threads.
  humanURL: https://platform.text.com/docs/messaging/agent-chat-api
  baseURL: https://api.livechatinc.com/v3.5/agent
  tags:
  - Threads
  properties:
  - type: OpenAPI
    url: openapi/livechat-threads-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/livechat-agentic-access.yml
- type: DomainSecurity
  url: security/livechat-domain-security.yml
- type: Authentication
  url: authentication/livechat-authentication.yml
- type: LinkedIn
  url: https://www.linkedin.com/showcase/livechatcom
- type: Website
  url: https://www.livechat.com
- type: Documentation
  url: https://platform.text.com/docs
- type: Console
  url: https://developers.livechat.com/console
- type: GitHubOrganization
  url: https://github.com/livechat
- type: Signup
  url: https://accounts.livechat.com/signup
- type: Pricing
  url: https://www.livechat.com/pricing/
- url: https://www.livechat.com/success/
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools

Call it yourself

curl for this page

This provider

curl "https://apis.io/api/v1/providers/livechat"

All providers

curl "https://apis.io/api/v1/providers?limit=25"

Every operation they expose

curl "https://apis.io/api/v1/providers/livechat/operations?limit=25"

How their score was established

curl "https://apis.io/api/v1/providers/livechat/evidence"

Discovery needs no key. Ratings and market analysis are Pro.

Get an API key

Free tier, no email required.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.