LiveChat Chats API

openapi: 3.1.0
info:
  title: LiveChat Agent Chat Chats API
  description: REST endpoints (Text Platform v3.6 Agent Chat API) for agents to manage chats, send messages, transfer conversations, and update statuses. All actions are POST requests under /agent/action/{action} and authenticated with OAuth 2.x bearer tokens or Personal Access Tokens.
  version: v3.6
  contact:
    name: LiveChat / Text Platform
    url: https://platform.text.com/docs/messaging/agent-chat-api
servers:
- url: https://api.livechatinc.com/v3.6
  description: LiveChat Agent Chat API
security:
- bearerAuth: []
tags:
- name: Chats
paths:
  /agent/action/list_chats:
    post:
      tags:
      - Chats
      summary: List chats
      description: Retrieve chat summaries accessible to the agent.
      operationId: listChats
      responses:
        '200':
          description: List of chats.
  /agent/action/get_chat:
    post:
      tags:
      - Chats
      summary: Get chat
      description: Fetch a single thread from a chat.
      operationId: getChat
      responses:
        '200':
          description: Chat details.
  /agent/action/list_archives:
    post:
      tags:
      - Chats
      summary: List archives
      description: List archived chats with thread events.
      operationId: listArchives
      responses:
        '200':
          description: Archived chats.
  /agent/action/start_chat:
    post:
      tags:
      - Chats
      summary: Start chat
      operationId: startChat
      responses:
        '200':
          description: Chat started.
  /agent/action/resume_chat:
    post:
      tags:
      - Chats
      summary: Resume chat
      operationId: resumeChat
      responses:
        '200':
          description: Chat resumed.
  /agent/action/deactivate_chat:
    post:
      tags:
      - Chats
      summary: Deactivate chat
      operationId: deactivateChat
      responses:
        '200':
          description: Chat deactivated.
  /agent/action/follow_chat:
    post:
      tags:
      - Chats
      summary: Follow chat
      operationId: followChat
      responses:
        '200':
          description: Following chat.
  /agent/action/unfollow_chat:
    post:
      tags:
      - Chats
      summary: Unfollow chat
      operationId: unfollowChat
      responses:
        '200':
          description: Unfollowed.
  /agent/action/transfer_chat:
    post:
      tags:
      - Chats
      summary: Transfer chat
      operationId: transferChat
      responses:
        '200':
          description: Chat transferred.
  /agent/action/add_user_to_chat:
    post:
      tags:
      - Chats
      summary: Add user to chat
      operationId: addUserToChat
      responses:
        '200':
          description: User added.
  /agent/action/remove_user_from_chat:
    post:
      tags:
      - Chats
      summary: Remove user from chat
      operationId: removeUserFromChat
      responses:
        '200':
          description: User removed.
  /agent/action/list_agents_for_transfer:
    post:
      tags:
      - Chats
      summary: List agents for transfer
      operationId: listAgentsForTransfer
      responses:
        '200':
          description: Agents list.
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: OAuth 2.x bearer token or Personal Access Token.