Groove

aid: groove
name: Groove
description: >-
  Groove is a customer support helpdesk and shared inbox platform for small
  and midsize businesses that consolidates email, live chat, social, and
  knowledge base content into a single agent workspace with automations,
  collision detection, reporting, and SLAs. Groove also provides customer-
  facing knowledge bases and self-service portals. Developers can integrate
  via the v2 GraphQL API or the legacy v1 REST API, both authenticated with
  an API key obtained from account settings.
type: Index
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Customer Support
- Helpdesk
- Shared Inbox
- Knowledge Base
- Conversations
- Live Chat
url: >-
  https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: groove:graphql-api
  name: Groove GraphQL API v2
  description: >-
    GraphQL API exposing conversations, messages, agents, contacts,
    mailboxes, tags, and knowledge base data through a single endpoint.
    Authentication uses a Bearer API key retrieved from Groove account
    settings. The GraphQL API is the actively developed replacement for
    the legacy v1 REST API.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - GraphQL
  - Conversations
  - Messages
  - Contacts
  - Agents
  - Knowledge Base
  properties:
  - type: Documentation
    url: https://developer.groovehq.com
  - type: GitHub Documentation
    url: https://github.com/GrooveHQ/docs
  - url: graphql/groove-graphql.md
    type: GraphQL
- aid: groove:rest-api-v1
  name: Groove REST API v1
  description: >-
    Legacy REST API for managing customers, conversations, messages,
    mailboxes, agents, tags, and webhooks in Groove. Authentication uses
    a Bearer API key. The REST API is no longer actively developed; new
    integrations should target the GraphQL API.
  humanURL: https://doc.groovehq.com
  baseURL: https://api.groovehq.com/v1
  tags:
  - Customer Support
  - Conversations
  - Customers
  - Mailboxes
  - Webhooks
  properties:
  - type: Documentation
    url: https://doc.groovehq.com
- aid: groove:webhooks
  name: Groove Webhooks
  description: >-
    Groove's webhook surface delivered through the legacy REST API webhook
    subscription endpoint. Customers register destination URLs and event
    types via POST /v1/webhooks; Groove then POSTs JSON payloads for the
    fourteen documented events covering tickets, customers, agents, and
    messages.
  humanURL: https://doc.groovehq.com/webhooks
  baseURL: https://api.groovehq.com/v1/webhooks
  tags:
  - Webhooks
  - Events
  - Tickets
  - Messages
  - Customers
  - Agents
  properties:
  - type: Documentation
    url: https://doc.groovehq.com/webhooks
  - type: AsyncAPI
    url: >-
      https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/asyncapi/groove-webhooks-asyncapi.yml

common:
- type: Website
  url: https://www.groovehq.com
- type: Developer Portal
  url: https://developer.groovehq.com
- type: Documentation
  url: https://doc.groovehq.com
- type: Pricing
  url: https://www.groovehq.com/pricing
- type: SignUp
  url: https://www.groovehq.com/signup
- type: Blog
  url: https://www.groovehq.com/blog
- type: GitHub
  url: https://github.com/GrooveHQ
- type: LinkedIn
  url: https://www.linkedin.com/company/groovehq
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com