Groove website screenshot

Groove

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.

Groove publishes 10 APIs on the APIs.io network, including Webhooks, Agents API, Attachments API, and 7 more. Tagged areas include Customer Support, Helpdesk, Shared Inbox, Knowledge Base, and Conversations.

The Groove catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Groove’s developer surface includes authentication, documentation, pricing, signup flow, engineering blog, GitHub presence, and 5 more developer resources.

🌐 Visit website 📡 Source on GitHub
37.2/100 thin ▬ flat Agent 33/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessSelf serve
12 APIs
Customer SupportHelpdeskShared InboxKnowledge BaseConversationsLive Chat

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 37.2/100 · thin
Contract Quality 15.9 / 25
Developer Ergonomics 6.1 / 20
Commercial Clarity 2.1 / 20
Operational Transparency 0.7 / 13
Governance 5.0 / 12
Discoverability 7.4 / 10
Agent readiness — 33/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/groove: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 12

Individual APIs this provider publishes, each with its own machine-readable definition.

Groove GraphQL API v2

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...

Groove REST API v1

Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer...

Groove Webhooks

Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register destination URLs and event types via POST /v1/webhooks; Groove t...

Groove Agents API

The Agents API from Groove — 2 operation(s) for agents.

Groove Attachments API

The Attachments API from Groove — 1 operation(s) for attachments.

Groove Customers API

The Customers API from Groove — 2 operation(s) for customers.

Groove Folders API

The Folders API from Groove — 1 operation(s) for folders.

Groove Groups API

The Groups API from Groove — 2 operation(s) for groups.

Groove Mailboxes API

The Mailboxes API from Groove — 1 operation(s) for mailboxes.

Groove Messages API

The Messages API from Groove — 2 operation(s) for messages.

Groove Tickets API

The Tickets API from Groove — 4 operation(s) for tickets.

Groove Webhooks API

The Webhooks API from Groove — 2 operation(s) for webhooks.

Scroll for all 12

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Groove REST API v1

OPEN COLLECTION

GraphQL 1

GraphQL schemas published by this provider.

Groove GraphQL API

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...

GRAPHQL

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Groove Webhooks

AsyncAPI 2.6 description of Groove's webhook surface as documented for the legacy Groove REST API v1. Groove enables customers to register webhook subscriptions through `POST ht...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Groove API Rules

8 rules · 1 errors 7 warnings

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Groove Authentication

apiKey/http · 2 schemes

SECURITY

Groove Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Groove Agentic Access

24 operations · 11 acting

24 operations · 11 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHub
GitHub

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 3

The organization behind the API

Website
Website
 Blog
Blog
 LinkedIn
LinkedIn

Source (apis.yml)

apis.yml Raw ↑ 
aid: groove
name: Groove
description: Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates
  email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection,
  reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate
  via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/groove.png
tags:
- Customer Support
- Helpdesk
- Shared Inbox
- Knowledge Base
- Conversations
- Live Chat
url: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: groove:graphql-api
  name: Groove GraphQL API v2
  description: GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through
    a single endpoint. Authentication uses a Bearer API key retrieved from Groove account settings. The GraphQL API is the
    actively developed replacement for the legacy v1 REST API.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - GraphQL
  - Conversations
  - Messages
  - Contacts
  - Agents
  - Knowledge Base
  properties:
  - type: Documentation
    url: https://developer.groovehq.com
  - type: GitHub Documentation
    url: https://github.com/GrooveHQ/docs
  - url: graphql/groove-graphql.md
    type: GraphQL
- aid: groove:rest-api-v1
  name: Groove REST API v1
  description: Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove.
    Authentication uses a Bearer API key. The REST API is no longer actively developed; new integrations should target the
    GraphQL API.
  humanURL: https://doc.groovehq.com
  baseURL: https://api.groovehq.com/v1
  tags:
  - Customer Support
  - Conversations
  - Customers
  - Mailboxes
  - Webhooks
  properties:
  - type: Documentation
    url: https://doc.groovehq.com
- aid: groove:webhooks
  name: Groove Webhooks
  description: Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register
    destination URLs and event types via POST /v1/webhooks; Groove then POSTs JSON payloads for the fourteen documented events
    covering tickets, customers, agents, and messages.
  humanURL: https://doc.groovehq.com/webhooks
  baseURL: https://api.groovehq.com/v1/webhooks
  tags:
  - Webhooks
  - Events
  - Tickets
  - Messages
  - Customers
  - Agents
  properties:
  - type: Documentation
    url: https://doc.groovehq.com/webhooks
  - type: AsyncAPI
    url: https://raw.githubusercontent.com/api-evangelist/groove/refs/heads/main/asyncapi/groove-webhooks-asyncapi.yml
- aid: groove:groove-agents-api
  name: Groove Agents API
  description: The Agents API from Groove — 2 operation(s) for agents.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/groove-agents-api-openapi.yml
- aid: groove:groove-attachments-api
  name: Groove Attachments API
  description: The Attachments API from Groove — 1 operation(s) for attachments.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Attachments
  properties:
  - type: OpenAPI
    url: openapi/groove-attachments-api-openapi.yml
- aid: groove:groove-customers-api
  name: Groove Customers API
  description: The Customers API from Groove — 2 operation(s) for customers.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Customers
  properties:
  - type: OpenAPI
    url: openapi/groove-customers-api-openapi.yml
- aid: groove:groove-folders-api
  name: Groove Folders API
  description: The Folders API from Groove — 1 operation(s) for folders.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Folders
  properties:
  - type: OpenAPI
    url: openapi/groove-folders-api-openapi.yml
- aid: groove:groove-groups-api
  name: Groove Groups API
  description: The Groups API from Groove — 2 operation(s) for groups.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/groove-groups-api-openapi.yml
- aid: groove:groove-mailboxes-api
  name: Groove Mailboxes API
  description: The Mailboxes API from Groove — 1 operation(s) for mailboxes.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Mailboxes
  properties:
  - type: OpenAPI
    url: openapi/groove-mailboxes-api-openapi.yml
- aid: groove:groove-messages-api
  name: Groove Messages API
  description: The Messages API from Groove — 2 operation(s) for messages.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/groove-messages-api-openapi.yml
- aid: groove:groove-tickets-api
  name: Groove Tickets API
  description: The Tickets API from Groove — 4 operation(s) for tickets.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/groove-tickets-api-openapi.yml
- aid: groove:groove-webhooks-api
  name: Groove Webhooks API
  description: The Webhooks API from Groove — 2 operation(s) for webhooks.
  humanURL: https://developer.groovehq.com
  baseURL: https://api.groovehq.com/graphql
  tags:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/groove-webhooks-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/groove-agentic-access.yml
- type: DomainSecurity
  url: security/groove-domain-security.yml
- type: Authentication
  url: authentication/groove-authentication.yml
- type: Website
  url: https://www.groovehq.com
- type: DeveloperPortal
  url: https://developer.groovehq.com
- type: Documentation
  url: https://doc.groovehq.com
- type: Pricing
  url: https://www.groovehq.com/pricing
- type: Signup
  url: https://www.groovehq.com/signup
- type: Blog
  url: https://www.groovehq.com/blog
- type: GitHub
  url: https://github.com/GrooveHQ
- type: LinkedIn
  url: https://www.linkedin.com/company/groovehq
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com