FreeScout

FreeScout is an open-source help desk and shared inbox solution built with PHP (Laravel). It offers omnichannel support via email, WhatsApp, Telegram, Facebook, Slack, live chat, and more. Features include AI‑powered assistance, unlimited agents, multi‑language UI, SAML SSO, OAuth for Microsoft 365 and Google Workspace, web‑push notifications, and extensive integrations via Zapier, Make, and custom modules. The platform is self‑hosted, privacy‑focused, and includes a REST API and webhooks for automation.

FreeScout is listed with 1 API on the APIs.io network. Tagged areas include Company, HelpDesk, OpenSource, PHP, and Laravel.

FreeScout’s developer surface includes changelog, engineering blog, documentation, and 7 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

15.2/100 emerging Agent 3/100 human only Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

1 API

CompanyHelpDeskOpenSourcePHPLaravel

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 15.2/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 2.0 / 17

Access Clarity 3.6 / 17

Operational Transparency 2.9 / 11

Contract Governance 0.0 / 10

Discoverability 4.6 / 9

Regulatory Posture 2.1 / 15

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0

12 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 11.9 — up to +17.6 composite points
Access Clarity scores 21.1 — up to +15.8 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/freescout/apis.yml: open an issue on github.com/api-evangelist/freescout to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

FreeScout API

FreeScout provides a REST API and webhooks for integration with its help desk platform.

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freescout Domain Security

TLSv1.3 · HSTS

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Access & Security 2

Authentication, authorization, and security posture

Security

Security

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 2

Properties that don't map to a standard resource type

Hosts

Hosts

Vendors

Vendors

Source (apis.yml)

aid: freescout
name: FreeScout
description: FreeScout is an open-source help desk and shared inbox solution built with PHP (Laravel). It offers omnichannel
  support via email, WhatsApp, Telegram, Facebook, Slack, live chat, and more. Features include AI‑powered assistance, unlimited
  agents, multi‑language UI, SAML SSO, OAuth for Microsoft 365 and Google Workspace, web‑push notifications, and extensive
  integrations via Zapier, Make, and custom modules. The platform is self‑hosted, privacy‑focused, and includes a REST API
  and webhooks for automation.
url: https://raw.githubusercontent.com/api-evangelist/freescout/refs/heads/main/apis.yml
x-type: company
x-source: harvest:new-submission
x-tier: profiled
x-tier-reason: enrichment pass 2026-10-26 (modular-v1; was harvest)
specificationVersion: '0.20'
created: '2026-10-26'
modified: '2026-10-26'
tags:
- Company
- HelpDesk
- OpenSource
- PHP
- Laravel
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Hosts
  url: hosts/freescout-hosts.yml
- type: Vendors
  url: vendors/freescout-vendors.yml
- type: TermsOfService
  url: https://freescout.net/legal/terms/
- type: Security
  url: https://freescout.net/security/
- type: PrivacyPolicy
  url: https://freescout.net/legal/privacy/
- type: ChangeLog
  url: https://github.com/freescout-helpdesk/freescout/wiki/Releases
- type: Blog
  url: https://freescout.net/blog/category/news/
- type: Documentation
  url: https://api-docs.freescout.net/
- type: DomainSecurity
  url: security/freescout-domain-security.yml
- type: Website
  url: https://freescout.net/
apis:
- name: FreeScout API
  description: FreeScout provides a REST API and webhooks for integration with its help desk platform.
  humanURL: https://freescout.net/module/api-webhooks/
  baseURL: null
  aid: freescout:freescout-api
x-submission-probe: 200 2026-10-25
x-coverage:
  state: unreadable
  reason: no-machine-readable-spec
  detail: The provider's website lists an API page but no OpenAPI or other machine‑readable contract is publicly available.
  evidence:
  - url: https://freescout.net/module/api-webhooks/
    status: 200
  checked: '2026-10-26'
x-enrichment:
  date: '2026-10-26'
  status: enriched
  artifacts_added: 7
  pass: modular-v1
  engine: identity=local,contract=local,surfaces=local,docs=local,regulatory=local

FreeScout API — frequently asked questions

Does FreeScout have an API?

Yes. APIs.io lists 1 API from FreeScout, including FreeScout API.

Is the FreeScout API ready for AI agents?

FreeScout has a Kin Score of 15.2 out of 100 (emerging) and an Agent Readiness score of 2.9 (human-only), scored by API Evangelist on 2026-10-31.

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get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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