Crisp

Crisp is a customer messaging platform offering live chat, shared inbox, helpdesk, chatbot, and CRM features for businesses of all sizes.

Crisp publishes 3 APIs on the APIs.io network: Realtime (Webhooks + RTM) v1, Conversations API, and Website API. Tagged areas include Customer Service, Live Chat, Help Desk, Messaging, and Chatbots.

The Crisp catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Crisp’s developer surface includes authentication, documentation, engineering blog, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

30.6/100 thin ▬ flat Agent 21/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

1 APIs

Customer Service Live Chat Help Desk Messaging Chatbots

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 30.6/100 · thin

Contract Quality 13.1 / 23

Developer Ergonomics 4.3 / 18

Access Clarity 2.4 / 18

Operational Transparency 1.8 / 12

Contract Governance 1.2 / 11

Discoverability 5.3 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 21/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/crisp: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Crisp Realtime (Webhooks + RTM) v1

Crisp realtime surface combining HTTP Web Hooks (signed plugin hooks and unsigned website hooks) and the Socket.IO RTM API. Both deliver the same conversational, people, campaig...

Crisp Conversations API

The Conversations API from Crisp — 9 operation(s) for conversations.

Crisp Website API

The Website API from Crisp — 3 operation(s) for website.

Open Collections 4

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Crisp REST API v1 Conversations API

OPEN COLLECTION

Crisp REST API v1 Conversations Website API

OPEN COLLECTION

Crisp REST API v1

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Crisp Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Crisp Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Crisp Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Crisp Realtime Surface (Webhooks + RTM)

AsyncAPI description of Crisp's two realtime delivery surfaces: * **Web Hooks (v1)** — HTTP POST callbacks delivered to a subscriber URL registered on a Crisp website or Crisp p...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Crisp API Rules

7 rules · 1 errors 6 warnings

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Crisp Authentication

http · 1 scheme

SECURITY

Crisp Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Crisp Agentic Access

14 operations · 8 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: crisp
url: https://raw.githubusercontent.com/api-evangelist/crisp/refs/heads/main/apis.yml
name: Crisp
kind: company
description: Crisp is a customer messaging platform offering live chat, shared inbox, helpdesk, chatbot, and CRM features
  for businesses of all sizes.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/crisp.png
tags:
- Customer Service
- Live Chat
- Help Desk
- Messaging
- Chatbots
tags_raw:
- Customer Service
- Live Chat
- Helpdesk
- Messaging
- Chatbots
created: '2026-05-08'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: crisp:crisp-realtime-api
  name: Crisp Realtime (Webhooks + RTM) v1
  description: Crisp realtime surface combining HTTP Web Hooks (signed plugin hooks and unsigned website hooks) and the Socket.IO
    RTM API. Both deliver the same conversational, people, campaign, browsing, call, identity, status, website, bucket, email,
    plugin and plan event taxonomy; RTM additionally exposes spam, people-import progress, widget action, and media-listing
    events.
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.crisp.chat/references/rtm-api/v1/
  baseURL: https://api.crisp.chat/v1/plugin/connect/endpoints
  tags:
  - Webhook
  - Real-Time
  - Socket.IO
  - AsyncAPI
  - Messaging
  tags_raw:
  - Webhooks
  - Realtime
  - Socket.IO
  - AsyncAPI
  - Messaging
  properties:
  - type: Documentation
    url: https://docs.crisp.chat/references/rtm-api/v1/
  - type: Webhooks
    url: https://docs.crisp.chat/references/web-hooks/v1/
  - type: Developers
    url: https://docs.crisp.chat/
  - type: AsyncAPI
    url: asyncapi/crisp-asyncapi.yml
- aid: crisp:crisp-conversations-api
  name: Crisp Conversations API
  description: The Conversations API from Crisp — 9 operation(s) for conversations.
  humanURL: https://docs.crisp.chat/references/rest-api/v1/
  baseURL: https://api.crisp.chat/v1
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/crisp-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.crisp.chat/references/rest-api/v1/
  - type: Developers
    url: https://docs.crisp.chat/
- aid: crisp:crisp-website-api
  name: Crisp Website API
  description: The Website API from Crisp — 3 operation(s) for website.
  humanURL: https://docs.crisp.chat/references/rest-api/v1/
  baseURL: https://api.crisp.chat/v1
  tags:
  - Website
  properties:
  - type: OpenAPI
    url: openapi/crisp-website-api-openapi.yml
  - type: Documentation
    url: https://docs.crisp.chat/references/rest-api/v1/
  - type: Developers
    url: https://docs.crisp.chat/
common:
- type: CapabilityMap
  url: capabilities/crisp-capability-edges.yml
  name: Crisp Business Capability Map
- type: AgenticAccess
  url: agentic-access/crisp-agentic-access.yml
- type: DomainSecurity
  url: security/crisp-domain-security.yml
- type: Authentication
  url: authentication/crisp-authentication.yml
- type: GitHubOrganization
  url: https://github.com/crisp-im
- type: LinkedIn
  url: https://www.linkedin.com/company/crisp-im
- type: Website
  url: https://crisp.chat/
- type: Documentation
  url: https://docs.crisp.chat/references/rest-api/v1/
- type: Plans
  url: plans/crisp-plans-pricing.yml
- type: RateLimits
  url: rate-limits/crisp-rate-limits.yml
- type: FinOps
  url: finops/crisp-finops.yml
- url: https://crisp.chat/en/blog/
  type: Blog
- type: Integrations
  url: https://crisp.chat/en/integrations/
integrations:
- name: page-header-search-icon
- name: integrations-hero-illustration
- name: integration-icon-Videosupport
- name: integration-icon-n8n
- name: integration-icon-Briskport
- name: integration-icon-Message Scheduler
- name: integration-icon-Segment
- name: integration-icon-Zapier
- name: integration-icon-Rotic Chatbot
- name: integration-icon-Quick Actions
- name: integration-icon-Auto-Responder
- name: integration-icon-Spam Detector
- name: integration-icon-Data Cleaner
- name: integration-icon-Quicklinks
- name: integration-icon-Auto-Delete
- name: integration-icon-Hugo
- name: integration-icon-Watchdog
- name: integration-icon-Make
- name: 'integration-icon-Smart Segment Rules: Auto Segmenting'
- name: integration-icon-Bot
- name: integration-icon-Jira Service Management
- name: integration-icon-Request Screen Recording
- name: integration-icon-Cloudflare
- name: integration-icon-WHMCS PRO
- name: integration-icon-WooCommerce
- name: integration-icon-WHMCS
- name: integration-icon-Wordpress
- name: integration-icon-Shopify
- name: integration-icon-Prestashop
- name: integration-icon-Magento
- name: integration-icon-Joomla
- name: integration-icon-Webflow
- name: integration-icon-Klaviyo
- name: integration-icon-Pipedrive
- name: integration-icon-Zoho
- name: integration-icon-Microsoft Dynamics 365
- name: integration-icon-Mailchimp
- name: integration-icon-Hubspot
- name: integration-icon-Salesforce
- name: integration-icon-Tabular - Email Builder
- name: integration-icon-HockeyStack
- name: integration-icon-Session Recordings
- name: integration-icon-ActiveDEMAND
- name: integration-icon-SocialPrf
- name: integration-icon-Instagram
- name: integration-icon-Twitter DM
- name: integration-icon-Dropbox Integration
- name: integration-icon-Discord
- name: integration-icon-Messenger
- name: integration-icon-Google Play Reviews
- name: integration-icon-Twilio SMS
- name: integration-icon-Discord Tickets
- name: integration-icon-Viber
- name: integration-icon-WhatsApp
- name: integration-icon-Line
- name: integration-icon-Telegram
- name: integration-icon-Operators Analytics
- name: integration-icon-Chat Rate Pro
- name: integration-icon-Email Insights
- name: integration-icon-Smiirl
- name: integration-icon-Ply
- name: integration-icon-Help Desk Hero
- name: integration-icon-Ask Rating
- name: integration-icon-Produktly
- name: integration-icon-Onepilot
- name: integration-icon-Contact Form
- name: integration-icon-IsDown
- name: integration-icon-ChargeDesk
- name: integration-icon-Ticket Center
- name: integration-icon-Stripe
- name: integration-icon-Jimo
- name: integration-icon-GitHub
- name: integration-icon-Ticket Manager
- name: integration-icon-Olvy
- name: integration-icon-Jira
- name: integration-icon-Ringover
- name: integration-icon-Aircall
- name: integration-icon-Trello
- name: integration-icon-Slack
- name: integration-icon-KrispCall
- name: integration-icon-Raycast
- name: footer-cta-background
- name: footer-cta-pattern
- name: footer-cta-reception
- name: footer-cta-persona
- name: footer-cta-badge-g2-high-performer
- name: footer-cta-badge-g2-momentum-leader
- name: footer-cta-badge-g2-loved
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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