Crisp

Crisp is a customer messaging platform offering live chat, shared inbox, helpdesk, chatbot, and CRM features for businesses of all sizes.

Crisp publishes 3 API contracts indexed on the APIs.io network: Realtime (Webhooks + RTM) v1, Conversations API, and Website API. Tagged areas include Customer Service, Live Chat, Help Desk, Messaging, and Chatbots.

The Crisp catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Crisp’s developer surface includes authentication, documentation, engineering blog, and 9 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

27.1/100 thin ▬ flat Agent 30/100 agent ready Front door AI 6/6 dominant Heartbeat 100/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

1 published contract 1 MCP Servers

Customer Service Live Chat Help Desk Messaging Chatbots Real-Time

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Conversations

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 27.1/100 · thin

Contract Quality 10.1 / 19

Developer Ergonomics 3.6 / 15

Access Clarity 0.8 / 15

Operational Transparency 1.5 / 10

Contract Governance 1.0 / 9

Discoverability 4.5 / 8

Regulatory Posture 1.8 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 30/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)

7 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 5.3 — up to +18.9 composite points
Developer Ergonomics scores 23.8 — up to +15.2 composite points
Contract Quality scores 53.9 — up to +11.5 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/crisp/apis.yml: open an issue on github.com/api-evangelist/crisp to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Workplace Collaboration App Marketplaces	builds-on	33.2	-	-
Raycast Store Extensions (first-party publishers + community-wrapped products)	builds-on	33.2	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 3

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (verified)

OpenAPI

measured — observed by APIs.io (published)

AsyncAPI

measured — observed by APIs.io (published)

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Crisp Realtime (Webhooks + RTM) v1

Crisp realtime surface combining HTTP Web Hooks (signed plugin hooks and unsigned website hooks) and the Socket.IO RTM API. Both deliver the same conversational, people, campaig...

Crisp Conversations API

The Conversations API from Crisp — 9 operation(s) for conversations.

Crisp Website API

The Website API from Crisp — 3 operation(s) for website.

Open Collections 3

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Crisp REST API v1 Conversations API

OPEN COLLECTION

Crisp REST API v1 Conversations Website API

OPEN COLLECTION

Crisp REST API v1

OPEN COLLECTION

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Crisp MCP Server

Remote MCP server at api.crisp.chat over HTTP; 42 tools listed.

MCP SERVER

Crisp API pricing

Not yet checked against Crisp's own pricing page. Compiled by API Evangelist on 2026-05-08 from crisp.chat/; confirm before you rely on a figure.

Plan	Price
To Be Reconciled enterprise	—

Plan details, limits and sources →

Rate limits

Default: see provider documentation varies

Compiled by API Evangelist, not yet checked against Crisp's documentation. Rate-limit details →

Pricing Plans 1

Published pricing tiers and plan structures.

Crisp Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Crisp Rate Limits

1 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Crisp

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Crisp Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Crisp Realtime Surface (Webhooks + RTM)

AsyncAPI description of Crisp's two realtime delivery surfaces: * **Web Hooks (v1)** — HTTP POST callbacks delivered to a subscriber URL registered on a Crisp website or Crisp p...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Crisp — asyncapi rules

7 rules · 1 errors 6 warnings

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Crisp Authentication

http · 1 scheme

SECURITY

Crisp Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Crisp Agentic Access

14 operations · 8 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

aid: crisp
url: https://raw.githubusercontent.com/api-evangelist/crisp/refs/heads/main/apis.yml
name: Crisp
kind: company
description: Crisp is a customer messaging platform offering live chat, shared inbox, helpdesk, chatbot, and CRM features
  for businesses of all sizes.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/crisp.png
tags:
- Customer Service
- Live Chat
- Help Desk
- Messaging
- Chatbots
- Real-Time
tags_raw:
- Customer Service
- Live Chat
- Helpdesk
- Messaging
- Chatbots
- Real-Time
created: '2026-05-08'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: crisp:crisp-realtime-api
  name: Crisp Realtime (Webhooks + RTM) v1
  description: Crisp realtime surface combining HTTP Web Hooks (signed plugin hooks and unsigned website hooks) and the Socket.IO
    RTM API. Both deliver the same conversational, people, campaign, browsing, call, identity, status, website, bucket, email,
    plugin and plan event taxonomy; RTM additionally exposes spam, people-import progress, widget action, and media-listing
    events.
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  humanURL: https://docs.crisp.chat/references/rtm-api/v1/
  baseURL: https://api.crisp.chat/v1/plugin/connect/endpoints
  tags:
  - Webhook
  - Real-Time
  - Socket.IO
  - AsyncAPI
  - Messaging
  tags_raw:
  - Webhooks
  - Realtime
  - Socket.IO
  - AsyncAPI
  - Messaging
  properties:
  - type: Documentation
    url: https://docs.crisp.chat/references/rtm-api/v1/
  - type: Webhooks
    url: https://docs.crisp.chat/references/web-hooks/v1/
  - type: Developers
    url: https://docs.crisp.chat/
  - type: AsyncAPI
    url: asyncapi/crisp-asyncapi.yml
- aid: crisp:crisp-conversations-api
  name: Crisp Conversations API
  description: The Conversations API from Crisp — 9 operation(s) for conversations.
  humanURL: https://docs.crisp.chat/references/rest-api/v1/
  baseURL: https://api.crisp.chat/v1
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/crisp-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.crisp.chat/references/rest-api/v1/
  - type: Developers
    url: https://docs.crisp.chat/
- aid: crisp:crisp-website-api
  name: Crisp Website API
  description: The Website API from Crisp — 3 operation(s) for website.
  humanURL: https://docs.crisp.chat/references/rest-api/v1/
  baseURL: https://api.crisp.chat/v1
  tags:
  - Websites
  tags_raw:
  - Website
  properties:
  - type: OpenAPI
    url: openapi/crisp-website-api-openapi.yml
  - type: Documentation
    url: https://docs.crisp.chat/references/rest-api/v1/
  - type: Developers
    url: https://docs.crisp.chat/
common:
- type: CapabilityMap
  url: capabilities/crisp-capability-edges.yml
  name: Crisp Business Capability Map
- type: AgenticAccess
  url: agentic-access/crisp-agentic-access.yml
- type: DomainSecurity
  url: security/crisp-domain-security.yml
- type: Authentication
  url: authentication/crisp-authentication.yml
- type: GitHubOrganization
  url: https://github.com/crisp-im
- type: LinkedIn
  url: https://www.linkedin.com/company/crisp-im
- type: Website
  url: https://crisp.chat/
- type: Documentation
  url: https://docs.crisp.chat/references/rest-api/v1/
- type: Plans
  url: plans/crisp-plans-pricing.yml
- type: RateLimits
  url: rate-limits/crisp-rate-limits.yml
- type: FinOps
  url: finops/crisp-finops.yml
- url: https://crisp.chat/en/blog/
  type: Blog
- type: Integrations
  url: https://crisp.chat/en/integrations/
integrations:
- name: page-header-search-icon
- name: integrations-hero-illustration
- name: integration-icon-Videosupport
- name: integration-icon-n8n
- name: integration-icon-Briskport
- name: integration-icon-Message Scheduler
- name: integration-icon-Segment
- name: integration-icon-Zapier
- name: integration-icon-Rotic Chatbot
- name: integration-icon-Quick Actions
- name: integration-icon-Auto-Responder
- name: integration-icon-Spam Detector
- name: integration-icon-Data Cleaner
- name: integration-icon-Quicklinks
- name: integration-icon-Auto-Delete
- name: integration-icon-Hugo
- name: integration-icon-Watchdog
- name: integration-icon-Make
- name: 'integration-icon-Smart Segment Rules: Auto Segmenting'
- name: integration-icon-Bot
- name: integration-icon-Jira Service Management
- name: integration-icon-Request Screen Recording
- name: integration-icon-Cloudflare
- name: integration-icon-WHMCS PRO
- name: integration-icon-WooCommerce
- name: integration-icon-WHMCS
- name: integration-icon-Wordpress
- name: integration-icon-Shopify
- name: integration-icon-Prestashop
- name: integration-icon-Magento
- name: integration-icon-Joomla
- name: integration-icon-Webflow
- name: integration-icon-Klaviyo
- name: integration-icon-Pipedrive
- name: integration-icon-Zoho
- name: integration-icon-Microsoft Dynamics 365
- name: integration-icon-Mailchimp
- name: integration-icon-Hubspot
- name: integration-icon-Salesforce
- name: integration-icon-Tabular - Email Builder
- name: integration-icon-HockeyStack
- name: integration-icon-Session Recordings
- name: integration-icon-ActiveDEMAND
- name: integration-icon-SocialPrf
- name: integration-icon-Instagram
- name: integration-icon-Twitter DM
- name: integration-icon-Dropbox Integration
- name: integration-icon-Discord
- name: integration-icon-Messenger
- name: integration-icon-Google Play Reviews
- name: integration-icon-Twilio SMS
- name: integration-icon-Discord Tickets
- name: integration-icon-Viber
- name: integration-icon-WhatsApp
- name: integration-icon-Line
- name: integration-icon-Telegram
- name: integration-icon-Operators Analytics
- name: integration-icon-Chat Rate Pro
- name: integration-icon-Email Insights
- name: integration-icon-Smiirl
- name: integration-icon-Ply
- name: integration-icon-Help Desk Hero
- name: integration-icon-Ask Rating
- name: integration-icon-Produktly
- name: integration-icon-Onepilot
- name: integration-icon-Contact Form
- name: integration-icon-IsDown
- name: integration-icon-ChargeDesk
- name: integration-icon-Ticket Center
- name: integration-icon-Stripe
- name: integration-icon-Jimo
- name: integration-icon-GitHub
- name: integration-icon-Ticket Manager
- name: integration-icon-Olvy
- name: integration-icon-Jira
- name: integration-icon-Ringover
- name: integration-icon-Aircall
- name: integration-icon-Trello
- name: integration-icon-Slack
- name: integration-icon-KrispCall
- name: integration-icon-Raycast
- name: footer-cta-background
- name: footer-cta-pattern
- name: footer-cta-reception
- name: footer-cta-persona
- name: footer-cta-badge-g2-high-performer
- name: footer-cta-badge-g2-momentum-leader
- name: footer-cta-badge-g2-loved
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Crisp API — frequently asked questions

Does Crisp have an API?

Yes. APIs.io lists 3 APIs from Crisp, including Crisp Realtime (Webhooks + RTM) v1, Crisp Conversations API and Crisp Website API.

Is there an OpenAPI specification for the Crisp API?

Yes. APIs.io indexes 2 OpenAPI specifications for Crisp, each linked for download from this page.

How do I authenticate with the Crisp API?

Crisp uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Crisp Authentication.

How much does the Crisp API cost?

APIs.io lists 1 pricing plan for Crisp, with each plan's price, limits and inclusions under Pricing on this page.

Does Crisp have an MCP server?

Yes. APIs.io lists 1 MCP server for Crisp: Remote MCP server at api.crisp.chat over HTTP; 42 tools listed.

Is the Crisp API ready for AI agents?

Crisp has a Kin Score of 27.1 out of 100 (thin) and an Agent Readiness score of 30.0 (agent-ready), scored by API Evangelist on 2026-11-06.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

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get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
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apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
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