Parature

Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally as Cyracle) and headquartered in Herndon, Virginia. Its SaaS suite covered a customer self-service knowledge base, ticketing/case management, live chat, and social customer service, and it exposed a developer API for managing knowledge base articles, tickets, and related data. Microsoft acquired Parature for a reported $100 million in January 2014 and folded its capabilities into Microsoft Dynamics CRM / Dynamics 365 for Customer Service. Parature from Microsoft stopped selling to new customers on November 1, 2016 and the standalone service was fully retired (end of support) on May 15, 2018. This is a historical/defunct company profile: the parature.com domain no longer resolves and there is no live developer portal, documentation, or API surface to enrich.

Parature is profiled on the APIs.io network. Tagged areas include Company, Cloud Saas, Customer Service, Customer Support, and Knowledge Base.

🌐 Visit website 📡 Source on GitHub

6.8/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5

0 APIs

CompanyCloud SaasCustomer ServiceCustomer SupportKnowledge BaseSelf ServiceHelp DeskTicketingCRMDefunctAcquired

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 6.8/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 0.0 / 20

Commercial Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 6.8 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

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Resources

Company 1

The organization behind the API

Website

Website

Other 1

Properties that don't map to a standard resource type

CompanyHistory

CompanyHistory

Source (apis.yml)

aid: parature
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/parature.png
name: Parature
description: 'Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally
  as Cyracle) and headquartered in Herndon, Virginia. Its SaaS suite covered a customer self-service knowledge base, ticketing/case
  management, live chat, and social customer service, and it exposed a developer API for managing knowledge base articles,
  tickets, and related data. Microsoft acquired Parature for a reported $100 million in January 2014 and folded its capabilities
  into Microsoft Dynamics CRM / Dynamics 365 for Customer Service. Parature from Microsoft stopped selling to new customers
  on November 1, 2016 and the standalone service was fully retired (end of support) on May 15, 2018. This is a historical/defunct
  company profile: the parature.com domain no longer resolves and there is no live developer portal, documentation, or API
  surface to enrich.'
url: https://raw.githubusercontent.com/api-evangelist/parature/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- accel
x-tier: stub
x-tier-reason: portfolio-lead
x-status: defunct
x-status-note: Acquired by Microsoft (Jan 2014); standalone service retired May 15, 2018; capabilities absorbed into Microsoft
  Dynamics 365 for Customer Service. Domain parature.com no longer resolves.
x-acquired-by: microsoft
x-acquired-date: '2014-01-06'
x-retired-date: '2018-05-15'
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Cloud Saas
- Customer Service
- Customer Support
- Knowledge Base
- Self Service
- Help Desk
- Ticketing
- CRM
- Defunct
- Acquired
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: http://www.parature.com
- type: CompanyHistory
  url: https://learn.microsoft.com/en-us/lifecycle/announcements/parature-end-of-support
x-enrichment:
  date: '2026-07-20'
  status: nochange
  artifacts_added: 0
  pass: local-v1