Parature

Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally as Cyracle) and headquartered in Herndon, Virginia. Its SaaS suite covered a customer self-service knowledge base, ticketing/case management, live chat, and social customer service, and it exposed a developer API for managing knowledge base articles, tickets, and related data. Microsoft acquired Parature for a reported $100 million in January 2014 and folded its capabilities into Microsoft Dynamics CRM / Dynamics 365 for Customer Service. Parature from Microsoft stopped selling to new customers on November 1, 2016 and the standalone service was fully retired (end of support) on May 15, 2018. This is a historical/defunct company profile: the parature.com domain no longer resolves and there is no live developer portal, documentation, or API surface to enrich.

Parature is profiled on the APIs.io network. Tagged areas include Company, Cloud Saas, Customer Service, Customer Support, and Knowledge Base.

🌐 Visit website 📡 Source on GitHub
0.0/100 minimal Agent 0/100 human only Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0
0 APIs
CompanyCloud SaasCustomer ServiceCustomer SupportKnowledge BaseSelf-ServiceHelp DeskTicketingCRMDefunctAcquired

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0
Composite quality — 0.0/100 · minimal
Contract Quality 0.0 / 21
Developer Ergonomics 0.0 / 17
Access Clarity 0.0 / 17
Operational Transparency 0.0 / 11
Contract Governance 0.0 / 10
Discoverability 0.0 / 9
Regulatory Posture 0.0 / 15
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.
The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/parature: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Resources

Company 1

The organization behind the API

Website
Website

Other 1

Properties that don't map to a standard resource type

CompanyHistory
CompanyHistory

Source (apis.yml)

apis.yml Raw ↑ 
aid: parature
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/parature.png
name: Parature
description: 'Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally
  as Cyracle) and headquartered in Herndon, Virginia. Its SaaS suite covered a customer self-service knowledge base, ticketing/case
  management, live chat, and social customer service, and it exposed a developer API for managing knowledge base articles,
  tickets, and related data. Microsoft acquired Parature for a reported $100 million in January 2014 and folded its capabilities
  into Microsoft Dynamics CRM / Dynamics 365 for Customer Service. Parature from Microsoft stopped selling to new customers
  on November 1, 2016 and the standalone service was fully retired (end of support) on May 15, 2018. This is a historical/defunct
  company profile: the parature.com domain no longer resolves and there is no live developer portal, documentation, or API
  surface to enrich.'
url: https://raw.githubusercontent.com/api-evangelist/parature/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- accel
x-tier: stub
x-tier-reason: portfolio-lead
x-status: defunct
x-status-note: Acquired by Microsoft (Jan 2014); standalone service retired May 15, 2018; capabilities absorbed into Microsoft
  Dynamics 365 for Customer Service. Domain parature.com no longer resolves.
x-acquired-by: microsoft
x-acquired-date: '2014-01-06'
x-retired-date: '2018-05-15'
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Cloud Saas
- Customer Service
- Customer Support
- Knowledge Base
- Self-Service
- Help Desk
- Ticketing
- CRM
- Defunct
- Acquired
tags_raw:
- Company
- Cloud Saas
- Customer Service
- Customer Support
- Knowledge Base
- Self Service
- Help Desk
- Ticketing
- CRM
- Defunct
- Acquired
- Customer-Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: http://www.parature.com
- type: CompanyHistory
  url: https://learn.microsoft.com/en-us/lifecycle/announcements/parature-end-of-support
x-enrichment:
  date: '2026-07-20'
  status: nochange
  artifacts_added: 0
  pass: local-v1

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