Ada

Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.

Ada publishes 22 API contracts indexed on the APIs.io network, including Channels API, Conversations API, Custom Instructions API, and 19 more. Tagged areas include Artificial Intelligence, Customer Service, Chatbots, Automation, and Conversational AI.

The Ada catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 2 Spectral governance rulesets.

Ada’s developer surface includes authentication, documentation, engineering blog, pricing, API reference, getting-started guide, support, and 62 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

87.6/100 exemplar ▬ flat Agent 47/100 agent ready Heartbeat 100/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

4 published contracts 1 MCP Servers 6 Agent Skills

Artificial Intelligence Customer Service Chatbots Automation Conversational AI Help Desk CRM Integration Knowledge Management Data Export Canada

What this lets a business do 3

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Developer Platform & API Ecosystem Management

BC-4270

Webhook Management

GET /v2/webhooks/ POST /v2/webhooks/ GET /v2/webhooks/event-types/

Customer Service Management

BC-430

Conversations

POST /v2/conversations/ POST /v2/conversations/{conversation_id}/end-handoff/

Compliance Management

BC-130

deleteChatterData

POST /api/v1/data-subject-request

What people ask Ada 16

The questions people put to an LLM, and the jobs they hand an agent, that Ada's APIs answer — each one linked to the operation that does it. Generated by API Evangelist

Ada Conversations API Export conversations in bulk (v2 export) “How do I export conversations created in a date range from the v2 export endpoint?” Export conversations via the legacy Data API v1.4 “How do I pull conversations from the older Data API v1.4?” Start an email conversation with a customer “Can my AI Agent email a customer first to start a conversation?” Start a conversation on a custom channel “How do I start a new conversation on my custom channel?”

Ada Webhook Management API List webhook subscriptions “What webhooks are configured for my AI Agent?” Subscribe a URL to webhook events “How do I get Ada to send events to my server?” Get a webhook's details “How do I check which URL and events one webhook is set to?” Delete a webhook subscription “How do I stop sending events to an endpoint permanently?”

Ada Custom Instructions API List the AI Agent's custom instructions “What custom instructions is my AI Agent following right now?” Add a custom instruction “How do I give my Ada AI Agent a new rule to follow?” Look up one custom instruction “How can I view the full text and notes of one custom instruction?” Delete a custom instruction “How do I permanently remove a custom instruction from my AI Agent?”

Ada knowledge > articles API List knowledge articles “Which knowledge articles does my AI Agent have?” Bulk delete knowledge articles by filter “How do I delete every article from one knowledge source at once?” Get one knowledge article “How do I read the content of a single knowledge article?” Delete one knowledge article “How do I remove a single outdated article from the knowledge base?”

Ada Platform Integrations API List my platform integrations “Which platform integrations has my developer account built?” Register a new platform integration “How do I build and register an integration for the Ada platform?” Edit an integration still in development “How do I change the details of an integration I'm still developing?” Get the installation behind my access token “How does my integration read the configuration an admin filled in on install?”

Ada End Users API Look up an end user by Ada id “How do I view the profile of one end user using their Ada id?” Update an end user's profile “How do I change the profile details of an existing end user?” List end users or find one by external id “How can I page through all the end users my AI Agent has talked to?” Create an end user before a conversation “How do I give the AI Agent a customer's context before the first message?”

Ada knowledge > sources API List knowledge sources “Which knowledge sources feed my AI Agent?” Create a knowledge source “How do I set up a new knowledge source for articles I'll upload?” Delete a knowledge source and its articles “How do I remove a whole knowledge source along with its articles?” Rename or edit a knowledge source “How do I rename an existing knowledge source?”

Ada knowledge > tags API List article tags “What tags are available for organizing knowledge articles?” Delete an article tag “How do I remove an article tag I no longer use?” Create or update article tags in bulk “How do I create several article tags in one request?”

Ada Channels API List messaging channels “Which channels are set up for my AI Agent?” Create a custom channel “How do I add a new custom channel for my Ada AI Agent?” Change a custom channel's capabilities “How do I change what an existing custom channel can render?”

Ada Persona API View the AI Agent's persona settings “What personality and tone is my AI Agent currently set to?” Change the AI Agent's persona “How do I change my AI Agent's personality or tone?”

Ada Variables API List the AI Agent's variables “Which variables can my AI Agent use?” Get one variable “How do I look up a single variable by its id?”

Ada Messages API Export messages in bulk (v2 export) “How do I export all messages created in a date range from the v2 export?” Export messages via the legacy Data API v1.4 “How do I pull messages from the older Data API v1.4?”

Showing 12 of 16 APIs with phrasing — see every API.

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 87.6/100 · exemplar

Contract Quality 13.5 / 19

Developer Ergonomics 12.9 / 15

Access Clarity 11.3 / 15

Operational Transparency 9.0 / 10

Contract Governance 3.2 / 9

Discoverability 6.2 / 8

Regulatory Posture 6.3 / 15

Create-or-Update Ergonomics 10.0 / 10

Agent readiness — 47/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too
Protected Resource Metadata +5 pts — a served /.well-known/oauth-protected-resource carrying `resource` (documented), and naming its authorization_servers (verified)
Agentic Commerce Well-Known Document +5 pts — a parsing /.well-known/ucp.json or acp.json declaring a version and at least one service, OR (0.27) a live x402 payment challenge from _data/x402-adoption.json — `self` when its endpoints are on the provider's own domain, `platform` when they are on a vendor's

2 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Governance scores 35.6 — up to +7.7 composite points
Contract Quality scores 72.2 — up to +7.0 composite points
Access Clarity scores 75.0 — up to +5.0 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/ada/apis.yml: open an issue on github.com/api-evangelist/ada to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Commerce and CRM	core	46.0	-	1
AI Agent Tools (MCP servers, A2A agents)	core	46.0	-	1
Agent Skills (SKILL.md packages)	core	46.0	-	1
Salesforce AppExchange (CRM, outbound, business-process automation)	core	46.0	-	1
HubSpot App Marketplace (CRM add-ons, outbound, performance marketing, chat)	core	46.0	-	1
Atlassian Marketplace (builders on Jira, Confluence, Bitbucket)	core	46.0	-	1
Pipedrive Marketplace (CRM integrations from third-party publishers for the SMB sales CRM)	core	46.0	-	1
Intercom App Store (customer-support, chat and messaging integrations)	core	46.0	-	1

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 4

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Model Context Protocol (MCP)

measured — observed by APIs.io (templated)

Agent Skills

measured — observed by APIs.io (published)

OpenAPI

measured — observed by APIs.io (published)

OAuth 2.0

measured — observed by APIs.io (declared)

APIs 22

Individual APIs this provider publishes, each with its own machine-readable definition.

Ada MCP Server

Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts, knowledge and coaching search, entity discovery, test cases...

Ada Channels API

The channels API from Ada — 2 operation(s) for channels.

Ada Conversations API

Read and manage conversations handled by the Ada AI Agent across all supported channels.

Ada Custom Instructions API

The customInstructions API from Ada — 2 operation(s) for custominstructions.

Ada Delete Chatter Data API

The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.

Ada Get Deletion Job API

The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.

Ada Knowledge API

Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.

Ada knowledge > articles API

The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.

Ada knowledge > sources API

The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.

Ada knowledge > tags API

The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.

Ada Messages API

The messages API from Ada — 2 operation(s) for messages.

Ada Persona API

The persona API from Ada — 1 operation(s) for persona.

Ada Platform Integrations API

The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.

Ada Submit Deletion Request API

The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.

Ada Variables API

The Variables API from Ada — 2 operation(s) for variables.

Ada Integrations (Actions) API

Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs during a conversation.

Ada Data Export API

Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.

Ada Data Compliance API

Run data subject access requests, data deletion, and other compliance operations across the Ada platform.

Ada Webhooks API

Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform activity.

Ada Audit Log API

The Audit Log API from Ada — 1 operation(s) for audit log.

Ada End Users API

The End Users API from Ada — 2 operation(s) for end users.

Ada Webhook Management API

The Webhook Management API from Ada — 5 operation(s) for webhook management.

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Data Compliance subpackage_channels subpackage_webhookManagement API

OPEN COLLECTION

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MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Ada MCP Server

Remote MCP server at requiring OAuth.

Default: requests per day: Requests per day: 10,000
Default: requests per minute: Requests per minute: 100
Default: requests per second: Requests per second: 10

All 12 limits →

Pricing Plans 1

Published pricing tiers and plan structures.

Ada Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Ada Rate Limits

12 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Ada

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Ada Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Ada Webhooks

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Ada Context

9 classes · 24 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

Ada — jsonschema rules

6 rules · 5 warnings 1 info

SPECTRAL

Ada API Rules

15 rules · 9 errors 2 warnings 4 info

SPECTRAL

3 actions · update · ada-subpackage-webhookmanagement-api-openapi.yml

DERIVED

Ada Variables Api Phrasing Overlay

3 actions · phrasing · ada-variables-api-openapi.yml

GENERATED

Ada Webhook Management Api Phrasing Overlay

9 actions · phrasing · ada-webhook-management-api-openapi.yml

GENERATED

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0 properties

JSON SCHEMA

Webhook

7 properties

JSON SCHEMA

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Examples 1

Example request and response payloads for these APIs.

Ada Knowledge Examples

8 fields

EXAMPLE

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Ada Authentication

http/oauth2 · 3 schemes

SECURITY

Ada Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Ada Vulnerability Disclosure

Bugcrowd · security.txt · contact published

SECURITY

Ada Trust Center

SOC 2 Type 2, SOC 3, PCI DSS (Attestation of Compliance), HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT 2024 (WCAG 2.1 AA)

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Ada Scopes

8 scopes · authorizationCode/refreshToken

8 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Ada Agentic Access

45 operations · 26 acting

AGENTIC

Resources

Get Started 5

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Demo

Demo

Login

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 6

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

AgenticAccess

WellKnown

LLMsTxt

MCPServer

AgentSkill

Design & Contract 13

Pagination, idempotency, versioning, errors, and events

Spectral

Spectral

JSONLD

Vocabulary

JSONLDContext

Components

Conventions

Idempotency

ErrorCatalog

Lifecycle

Conformance

DataModel

Webhooks

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Build 6

SDKs, sample code, and the tooling you integrate with

IntegrationEdges

IntegrationEdges

GitHubOrganization

Packages

SDKs

CLI

ToolCrosswalk

Access & Security 7

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

Authentication

Security

Compliance

OAuthScopes

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Learn 1

Tutorials, courses, talks, and written guidance

YouTube

YouTube

Operate 6

Status, limits, changes, and where to get help

StatusPage

RateLimits

Support

Deprecation

ChangeLog

ReleaseNotes

Commercial 5

Pricing, plans, and the legal terms of use

Pricing

Plans

FinOps

TermsOfService

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 15

Properties that don't map to a standard resource type

Hosts

Vendors

CapabilityMap

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

APICatalog

Overlay

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Source (apis.yml)

aid: ada
name: Ada
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: sales-led
  trial: false
  try_now: false
  public: false
  label: Enterprise · Sales-led onboarding
  confidence: high
  source:
  - plans
  - authentication
  - https://www.ada.cx/
  generated: '2026-08-14'
  method: searched
  note: 'Corrected 2026-08-14. Ada has no self-serve signup: the site offers /demo/ (book a demo) and /login/ (existing customers)
    and no pricing page, API keys are issued from an existing instance dashboard, and the docs API Playground requires your
    own key against your own instance. There is no anonymous way to obtain credentials.'
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/ada.png
url: https://raw.githubusercontent.com/api-evangelist/ada/refs/heads/main/apis.yml
created: '2026-06-12'
modified: '2026-08-14'
specificationVersion: '0.23'
description: 'Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable
  of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST
  APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external
  integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada
  serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer
  interactions since its founding in 2016.

  '
x-docs-platform: fern
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-09-17
tags:
- Artificial Intelligence
- Customer Service
- Chatbots
- Automation
- Conversational AI
- Help Desk
- CRM
- Integration
- Knowledge Management
- Data Export
- Canada
tags_raw:
- ai
- customer-service
- chatbot
- automation
- conversational-ai
- helpdesk
- crm
- integrations
- knowledge-management
- data-export
- Knowledge-Management
- Canada
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
common:
- type: Spectral
  url: rules/ada-rules.yml
- type: Spectral
  url: rules/ada-jsonschema-spectral-rules.yml
- type: JSONLD
  url: json-ld/ada-context.jsonld
- type: LLMsTxt
  url: llms/ada-generative-llms.txt
- type: Hosts
  url: hosts/ada-hosts.yml
- type: IntegrationEdges
  url: integrations/ada-integration-edges.yml
- type: Vendors
  url: vendors/ada-vendors.yml
- type: CapabilityMap
  url: capabilities/ada-capability-edges.yml
  name: Ada Business Capability Map
- type: Overlay
  url: overlays/ada-subpackage-channels-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-conversations-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-deletechatterdata-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-endusers-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-sources-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-tags-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-messages-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-platformintegrations-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-webhookmanagement-overlay.yaml
- type: AgenticAccess
  url: agentic-access/ada-agentic-access.yml
- type: TrustCenter
  url: security/ada-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/ada-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/ada-domain-security.yml
- type: Authentication
  url: authentication/ada-authentication.yml
- type: Website
  url: https://www.ada.cx/
- type: Documentation
  url: https://docs.ada.cx/reference/introduction/overview
- type: GitHubOrganization
  url: https://github.com/adasupport
- type: LinkedIn
  url: https://ca.linkedin.com/company/ada-cx
- type: Blog
  url: https://www.ada.cx/blog/
- type: Pricing
  url: https://www.ada.cx/platform/
- type: StatusPage
  url: https://status.ada.support/
- type: X
  url: https://x.com/ada_cx
- type: Plans
  url: plans/ada-plans-pricing.yml
- type: RateLimits
  url: rate-limits/ada-rate-limits.yml
- type: FinOps
  url: finops/ada-finops.yml
- type: Vocabulary
  url: vocabulary/ada-vocabulary.yml
- type: JSONLDContext
  url: json-ld/ada-context.jsonld
- type: DeveloperPortal
  url: https://docs.ada.cx/
- type: APIReference
  url: https://docs.ada.cx/generative/reference
- type: GettingStarted
  url: https://docs.ada.cx/docs/welcome/getting-started
- type: Support
  url: mailto:help@ada.cx
- type: TermsOfService
  url: https://www.ada.cx/legal/customer-terms-of-use/
- type: PrivacyPolicy
  url: https://www.ada.cx/legal/privacy-policy/
- type: Demo
  url: https://www.ada.cx/demo/
- type: Login
  url: https://www.ada.cx/login/
- type: YouTube
  url: https://www.youtube.com/@ada_cx
- type: Security
  url: https://www.ada.cx/legal/vulnerability-disclosure/
- type: Compliance
  url: https://security.ada.cx/
- type: Packages
  url: packages/ada-packages.yml
- type: SDKs
  url: packages/ada-packages.yml
- type: CLI
  url: cli/ada-cli.yml
- type: Components
  url: components/ada-components.yml
- type: Sandbox
  url: sandbox/ada-sandbox.yml
- type: Conventions
  url: conventions/ada-conventions.yml
- type: Idempotency
  url: conventions/ada-conventions.yml
- type: ErrorCatalog
  url: errors/ada-problem-types.yml
- type: Lifecycle
  url: lifecycle/ada-lifecycle.yml
- type: Deprecation
  url: https://docs.ada.cx/reference/introduction/migrate-to-v-2
- type: ChangeLog
  url: changelog/ada-changelog.yml
- type: ReleaseNotes
  url: https://docs.ada.cx/release-notes
- type: Conformance
  url: conformance/ada-conformance.yml
- type: DataModel
  url: data-model/ada-data-model.yml
- type: OAuthScopes
  url: scopes/ada-scopes.yml
- type: WellKnown
  url: well-known/ada-well-known.yml
- type: APICatalog
  url: https://docs.ada.cx/.well-known/api-catalog
- type: LLMsTxt
  url: llms/ada-llms.txt
- type: MCPServer
  url: mcp/ada-mcp.yml
- type: ToolCrosswalk
  url: mcp/ada-tool-crosswalk.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/ada-webhooks.yml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-articles-overlay.yaml
apis:
- aid: ada:ada-mcp-server
  name: Ada MCP Server
  description: Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts,
    knowledge and coaching search, entity discovery, test cases and runs, change sets, and staged writes to Agent behaviour.
    Served from the customer's own Ada instance host over JSON-RPC 2.0 (SSE is not supported), authenticated by OAuth with
    dashboard role-based access control, or by API key. Eighteen documented tools plus a nine-prompt library.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - MCP
  - Agents
  - Analytics
  - Testing
  tags_raw:
  - mcp
  - agents
  - analytics
  - testing
  properties:
  - type: MCPServer
    url: mcp/ada-mcp.yml
  - type: ToolCrosswalk
    url: mcp/ada-tool-crosswalk.yml
  - type: AgentSkill
    url: skills/_index.yml
  - type: Documentation
    url: https://docs.ada.cx/mcp/introduction/overview
  - type: Authentication
    url: https://docs.ada.cx/mcp/introduction/authentication
- aid: ada:ada-channels-api
  name: Ada Channels API
  description: The channels API from Ada — 2 operation(s) for channels.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Channels
  tags_raw:
  - channels
  properties:
  - type: OpenAPI
    url: openapi/ada-channels-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-custom-channel-schema.json
  - type: JSONSchema
    url: json-schema/ada-update-channel-schema.json
  - type: JSONSchema
    url: json-schema/ada-channels-get-channels-response-200-schema.json
- aid: ada:ada-conversations-api
  name: Ada Conversations API
  description: Read and manage conversations handled by the Ada AI Agent across all supported channels.
  humanURL: https://docs.ada.cx/reference/conversations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Conversations
  - Messaging
  tags_raw:
  - conversations
  - Messaging
  properties:
  - type: OpenAPI
    url: openapi/ada-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/conversations/overview
  - type: JSONSchema
    url: json-schema/ada-conversation-3-schema.json
  - type: JSONSchema
    url: json-schema/ada-email-conversation-create-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-conversation-create-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-message-schema.json
  - type: JSONSchema
    url: json-schema/ada-conversation-patch-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-attachment-upload-response-schema.json
- aid: ada:ada-custominstructions-api
  name: Ada Custom Instructions API
  description: The customInstructions API from Ada — 2 operation(s) for custominstructions.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Custom Instructions
  tags_raw:
  - customInstructions
  properties:
  - type: OpenAPI
    url: openapi/ada-custominstructions-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-custom-instruction-update-schema.json
  - type: JSONSchema
    url: json-schema/ada-custom-instruction-schema.json
  - type: JSONSchema
    url: json-schema/ada-custom-instruction-create-schema.json
  - type: JSONSchema
    url: json-schema/ada-custom-instruction-list-schema.json
  - type: JSONSchema
    url: json-schema/ada-custom-instructions-delete-custom-instruction-response-204-schema.json
- aid: ada:ada-deletechatterdata-api
  name: Ada Delete Chatter Data API
  description: The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - deleteChatterData
  properties:
  - type: OpenAPI
    url: openapi/ada-deletechatterdata-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-delete-subject-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-delete-subject-response-schema.json
- aid: ada:ada-getdeletionjob-api
  name: Ada Get Deletion Job API
  description: The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - getDeletionJob
  properties:
  - type: OpenAPI
    url: openapi/ada-getdeletionjob-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-deletion-job-schema.json
- aid: ada:ada-knowledge-api
  name: Ada Knowledge API
  description: Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
  humanURL: https://docs.ada.cx/reference/knowledge/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Knowledge
  - Articles
  - Sources
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/knowledge/overview
- aid: ada:ada-knowledge-articles-api
  name: Ada knowledge > articles API
  description: The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Knowledge Articles
  tags_raw:
  - knowledge > articles
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-articles-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-knowledge-article-upsert-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-article-response-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-article-upsert-response-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-articles-list-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-articles-delete-by-id-response-204-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-articles-delete-response-204-schema.json
- aid: ada:ada-knowledge-sources-api
  name: Ada knowledge > sources API
  description: The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Knowledge Sources
  tags_raw:
  - knowledge > sources
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-sources-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-knowledge-source-response-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-source-create-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-source-update-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-sources-list-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-sources-delete-response-204-schema.json
- aid: ada:ada-knowledge-tags-api
  name: Ada knowledge > tags API
  description: The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - knowledge > tags
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-article-tag-upsert-response-schema.json
  - type: JSONSchema
    url: json-schema/ada-article-tag-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-tags-list-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-knowledge-tags-delete-response-204-schema.json
- aid: ada:ada-messages-api
  name: Ada Messages API
  description: The messages API from Ada — 2 operation(s) for messages.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Message
  tags_raw:
  - messages
  properties:
  - type: OpenAPI
    url: openapi/ada-messages-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-messages-response-2-schema.json
  - type: JSONSchema
    url: json-schema/ada-messages-response-schema.json
- aid: ada:ada-persona-api
  name: Ada Persona API
  description: The persona API from Ada — 1 operation(s) for persona.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Personas
  tags_raw:
  - persona
  properties:
  - type: OpenAPI
    url: openapi/ada-persona-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-persona-schema.json
  - type: JSONSchema
    url: json-schema/ada-persona-update-schema.json
- aid: ada:ada-platformintegrations-api
  name: Ada Platform Integrations API
  description: The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - platformIntegrations
  properties:
  - type: OpenAPI
    url: openapi/ada-platformintegrations-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-platform-integrations-create-platform-integration-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-platform-integration-schema.json
  - type: JSONSchema
    url: json-schema/ada-platform-integration-create-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-platform-integration-update-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-platform-integration-installation-schema.json
  - type: JSONSchema
    url: json-schema/ada-platform-integrations-get-platform-integrations-response-200-schema.json
- aid: ada:ada-submitdeletionrequest-api
  name: Ada Submit Deletion Request API
  description: The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - submitDeletionRequest
  properties:
  - type: OpenAPI
    url: openapi/ada-submitdeletionrequest-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-deletion-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-deletion-request-accepted-schema.json
- aid: ada:ada-variables-api
  name: Ada Variables API
  description: The Variables API from Ada — 2 operation(s) for variables.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Variables
  properties:
  - type: OpenAPI
    url: openapi/ada-variables-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: JSONSchema
    url: json-schema/ada-variable-summary-schema.json
  - type: JSONSchema
    url: json-schema/ada-variables-list-response-200-schema.json
- aid: ada:ada-integrations-api
  name: Ada Integrations (Actions) API
  description: Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs
    during a conversation.
  humanURL: https://docs.ada.cx/reference/integrations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Actions
  - Integration
  - Tools
  tags_raw:
  - Actions
  - Integrations
  - Tools
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/integrations/overview
- aid: ada:ada-data-export-api
  name: Ada Data Export API
  description: Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
  humanURL: https://docs.ada.cx/reference/data-export/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Analytics
  - Data Export
  - Reporting
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
- aid: ada:ada-data-compliance-api
  name: Ada Data Compliance API
  description: Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
  humanURL: https://docs.ada.cx/reference/data-compliance/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Compliance
  - GDPR
  - Privacy
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-compliance/overview
- aid: ada:ada-webhooks-api
  name: Ada Webhooks API
  description: Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform
    activity.
  humanURL: https://docs.ada.cx/reference/webhooks/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Event
  - Webhook
  tags_raw:
  - Events
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/webhooks/overview
- aid: ada:ada-audit-log-api
  name: Ada Audit Log API
  description: The Audit Log API from Ada — 1 operation(s) for audit log.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - Audit Logs
  tags_raw:
  - Audit Log
  properties:
  - type: OpenAPI
    url: openapi/ada-audit-log-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/end-users/overview
  - type: JSONSchema
    url: json-schema/ada-audit-log-event-list-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-schema.json
  - type: JSONSchema
    url: json-schema/ada-create-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-users-get-end-users-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhooks-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhook-event-types-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-get-webhook-secret-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-delete-webhook-response-204-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-rotate-webhook-secret-response-200-schema.json
- aid: ada:ada-end-users-api
  name: Ada End Users API
  description: The End Users API from Ada — 2 operation(s) for end users.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - End Users
  properties:
  - type: OpenAPI
    url: openapi/ada-end-users-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/end-users/overview
  - type: JSONSchema
    url: json-schema/ada-audit-log-event-list-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-schema.json
  - type: JSONSchema
    url: json-schema/ada-create-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-users-get-end-users-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhooks-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhook-event-types-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-get-webhook-secret-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-delete-webhook-response-204-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-rotate-webhook-secret-response-200-schema.json
- aid: ada:ada-webhook-management-api
  name: Ada Webhook Management API
  description: The Webhook Management API from Ada — 5 operation(s) for webhook management.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - Webhook Management
  properties:
  - type: OpenAPI
    url: openapi/ada-webhook-management-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/end-users/overview
  - type: JSONSchema
    url: json-schema/ada-audit-log-event-list-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-schema.json
  - type: JSONSchema
    url: json-schema/ada-create-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-user-request-schema.json
  - type: JSONSchema
    url: json-schema/ada-end-users-get-end-users-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhooks-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-list-webhook-event-types-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-get-webhook-secret-response-200-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-delete-webhook-response-204-schema.json
  - type: JSONSchema
    url: json-schema/ada-webhook-management-rotate-webhook-secret-response-200-schema.json
x-enrichment:
  date: '2026-10-12'
  status: enriched
  artifacts_added: 5
  pass: local-v5

Ada API — frequently asked questions

Does Ada have an API?

Yes. APIs.io lists 22 APIs from Ada, including Ada MCP Server, Ada Channels API and Ada Conversations API, and 19 more.

Is there an OpenAPI specification for the Ada API?

Yes. APIs.io indexes 17 OpenAPI specifications for Ada, each linked for download from this page.

How do I authenticate with the Ada API?

Ada uses bearer-token authentication (http/oauth2 · 3 schemes). The details are profiled on APIs.io as Ada Authentication.

How much does the Ada API cost?

Ada publishes its prices; its ACX Platform plan is Speak to an expert as of 2026-10-28. APIs.io lists 1 pricing plan for Ada, with each plan's price, limits and inclusions under Pricing on this page.

Does Ada have an MCP server?

Yes. APIs.io lists 1 MCP server for Ada: Remote MCP server at requiring OAuth.

Is the Ada API ready for AI agents?

Ada has a Kin Score of 87.6 out of 100 (exemplar) and an Agent Readiness score of 47.4 (agent-ready), scored by API Evangelist on 2026-11-06.

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Every provider here is available over the APIs.io API and to AI agents over MCP.

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