Ada

Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.

Ada publishes 10 APIs on the APIs.io network, including subpackage_channels API, subpackage_conversations API, subpackage_deleteChatterData API, and 7 more. Tagged areas include Artificial Intelligence, Customer Service, Chatbots, Automation, and Conversational AI.

The Ada catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 1 Spectral governance ruleset.

Ada’s developer surface includes authentication, documentation, engineering blog, pricing, API reference, getting-started guide, support, and 45 more developer resources.

🌐 Visit website 📡 Source on GitHub

76.2/100 exemplar ▬ flat Agent 57/100 agent native Full breakdown ↓
scored 2026-08-20 · rubric v0.12.0

AccessEnterprise

14 APIs 1 MCP Servers

Artificial IntelligenceCustomer ServiceChatbotsAutomationConversational AIHelp DeskCRMIntegrationKnowledge-ManagementData Export

Kin Score

Kin Score How this is scored →
scored 2026-08-20 · rubric v0.12.0

Composite quality — 76.2/100 · exemplar

Contract Quality 18.7 / 25

Developer Ergonomics 17.1 / 20

Access Clarity 16.6 / 20

Operational Transparency 7.9 / 13

Contract Governance 6.6 / 12

Discoverability 9.3 / 10

Agent readiness — 57/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/ada: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 14

Individual APIs this provider publishes, each with its own machine-readable definition.

Open Collections 11

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Ada MCP Server

MCP SERVER

GraphQL 1

GraphQL schemas published by this provider.

Rate Limits 1

Documented rate limits and quota policies.

Ada Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

JSON Schema 4

Standalone JSON Schema definitions for this provider's data models.

Examples 1

Example request and response payloads for these APIs.

Scopes 1

OAuth scopes governing access to this provider's APIs.

Ada Scopes

8 scopes · authorizationCode/refreshToken

8 scopes

SCOPES

Get Started 5

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Demo

Demo

Login

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

WellKnown

LLMsTxt

MCPServer

AgentSkill

Design & Contract 10

Pagination, idempotency, versioning, errors, and events

Vocabulary

JSONLDContext

Components

Conventions

Idempotency

ErrorCatalog

Lifecycle

Conformance

DataModel

Webhooks

Scroll for all 10

Build 5

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

ToolCrosswalk

Access & Security 7

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

Authentication

Security

Compliance

OAuthScopes

Scroll for all 7

Learn 1

Tutorials, courses, talks, and written guidance

YouTube

YouTube

Operate 6

Status, limits, changes, and where to get help

StatusPage

RateLimits

Support

Deprecation

ChangeLog

ReleaseNotes

Commercial 5

Pricing, plans, and the legal terms of use

Pricing

Plans

FinOps

TermsOfService

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 3

Properties that don't map to a standard resource type

APICatalog

APICatalog

Overlay

Overlay

Source (apis.yml)

aid: ada
name: Ada
type: Index
accessModel:
  pricing: enterprise
  onboarding: sales-led
  trial: false
  try_now: false
  public: false
  label: Enterprise · Sales-led onboarding
  confidence: high
  source:
  - plans
  - authentication
  - https://www.ada.cx/
  generated: '2026-08-14'
  method: searched
  note: 'Corrected 2026-08-14. Ada has no self-serve signup: the site offers /demo/ (book a demo) and /login/ (existing customers)
    and no pricing page, API keys are issued from an existing instance dashboard, and the docs API Playground requires your
    own key against your own instance. There is no anonymous way to obtain credentials.'
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/ada.png
url: https://raw.githubusercontent.com/api-evangelist/ada/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-08-14
specificationVersion: '0.23'
description: 'Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable
  of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST
  APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external
  integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada
  serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer
  interactions since its founding in 2016.

  '
tags:
- Artificial Intelligence
- Customer Service
- Chatbots
- Automation
- Conversational AI
- Help Desk
- CRM
- Integration
- Knowledge-Management
- Data Export
tags_raw:
- ai
- customer-service
- chatbot
- automation
- conversational-ai
- helpdesk
- crm
- integrations
- knowledge-management
- data-export
apis:
- name: Ada End Users API
  description: Real-time management of end-user profile information with webhook events for new chats and profile updates.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - User
  - Profiles
  - Webhook
  tags_raw:
  - users
  - profiles
  - webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
- name: Ada Conversations API
  description: Build custom channels and extend Ada into proprietary apps or third-party platforms with full conversation
    lifecycle control.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Conversations
  - Channels
  - Integration
  tags_raw:
  - conversations
  - channels
  - integrations
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
- name: Ada Integrations API
  description: Connect external applications to Ada using OAuth to extend AI agent capabilities with partner-built integrations.
  humanURL: https://docs.ada.cx/reference/integrations/overview
  baseURL: https://example.ada.support
  tags:
  - Integration
  - Authentication
  - Extensions
  tags_raw:
  - integrations
  - oauth
  - extensions
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/integrations/overview
- aid: ada:ada-mcp-server
  name: Ada MCP Server
  description: Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts,
    knowledge and coaching search, entity discovery, test cases and runs, change sets, and staged writes to Agent behaviour.
    Served from the customer's own Ada instance host over JSON-RPC 2.0 (SSE is not supported), authenticated by OAuth with
    dashboard role-based access control, or by API key. Eighteen documented tools plus a nine-prompt library.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - MCP
  - Agents
  - Analytics
  - Testing
  tags_raw:
  - mcp
  - agents
  - analytics
  - testing
  properties:
  - type: MCPServer
    url: mcp/ada-mcp.yml
  - type: ToolCrosswalk
    url: mcp/ada-tool-crosswalk.yml
  - type: AgentSkill
    url: skills/_index.yml
  - type: Documentation
    url: https://docs.ada.cx/mcp/introduction/overview
  - type: Authentication
    url: https://docs.ada.cx/mcp/introduction/authentication
- aid: ada:ada-subpackage-channels-api
  name: Ada subpackage_channels API
  description: The subpackage_channels API from Ada — 1 operation(s) for subpackage_channels.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - subpackage_channels
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-channels-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-channels-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-conversations-api
  name: Ada subpackage_conversations API
  description: The subpackage_conversations API from Ada — 9 operation(s) for subpackage_conversations.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - subpackage_conversations
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-conversations-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-conversations-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-deletechatterdata-api
  name: Ada subpackage_deleteChatterData API
  description: The subpackage_deleteChatterData API from Ada — 1 operation(s) for subpackage_deletechatterdata.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_deleteChatterData
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-deletechatterdata-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-deletechatterdata-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-endusers-api
  name: Ada subpackage_endUsers API
  description: The subpackage_endUsers API from Ada — 2 operation(s) for subpackage_endusers.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_endUsers
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-endusers-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-endusers-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-knowledge-subpackage-knowledge-articles-api
  name: Ada subpackage_knowledge.subpackage_knowledge/articles API
  description: The subpackage_knowledge.subpackage_knowledge/articles API from Ada — 3 operation(s) for subpackage_knowledge.subpackage_knowledge/articles.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_knowledge.subpackage_knowledge/articles
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-knowledge-subpackage-knowledge-articles-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-knowledge-subpackage-knowledge-articles-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-knowledge-subpackage-knowledge-sources-api
  name: Ada subpackage_knowledge.subpackage_knowledge/sources API
  description: The subpackage_knowledge.subpackage_knowledge/sources API from Ada — 2 operation(s) for subpackage_knowledge.subpackage_knowledge/sources.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_knowledge.subpackage_knowledge/sources
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-knowledge-subpackage-knowledge-sources-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-knowledge-subpackage-knowledge-sources-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-knowledge-subpackage-knowledge-tags-api
  name: Ada subpackage_knowledge.subpackage_knowledge/tags API
  description: The subpackage_knowledge.subpackage_knowledge/tags API from Ada — 3 operation(s) for subpackage_knowledge.subpackage_knowledge/tags.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_knowledge.subpackage_knowledge/tags
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-knowledge-subpackage-knowledge-tags-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-knowledge-subpackage-knowledge-tags-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-messages-api
  name: Ada subpackage_messages API
  description: The subpackage_messages API from Ada — 2 operation(s) for subpackage_messages.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - subpackage_messages
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-messages-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-messages-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-platformintegrations-api
  name: Ada subpackage_platformIntegrations API
  description: The subpackage_platformIntegrations API from Ada — 4 operation(s) for subpackage_platformintegrations.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_platformIntegrations
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-platformintegrations-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-platformintegrations-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-subpackage-webhookmanagement-api
  name: Ada subpackage_webhookManagement API
  description: The subpackage_webhookManagement API from Ada — 5 operation(s) for subpackage_webhookmanagement.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - subpackage_webhookManagement
  properties:
  - type: OpenAPI
    url: openapi/ada-subpackage-webhookmanagement-api-openapi.yml
  - type: Overlay
    url: overlays/ada-subpackage-webhookmanagement-overlay.yaml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
common:
- type: AgenticAccess
  url: agentic-access/ada-agentic-access.yml
- type: TrustCenter
  url: security/ada-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/ada-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/ada-domain-security.yml
- type: Authentication
  url: authentication/ada-authentication.yml
- type: Website
  url: https://www.ada.cx/
- type: Documentation
  url: https://docs.ada.cx/reference/introduction/overview
- type: GitHubOrganization
  url: https://github.com/adasupport
- type: LinkedIn
  url: https://ca.linkedin.com/company/ada-cx
- type: Blog
  url: https://www.ada.cx/blog/
- type: Pricing
  url: https://www.ada.cx/platform/
- type: StatusPage
  url: https://status.ada.support/
- type: X
  url: https://x.com/ada_cx
- type: Plans
  url: plans/ada-plans-pricing.yml
- type: RateLimits
  url: rate-limits/ada-rate-limits.yml
- type: FinOps
  url: finops/ada-finops.yml
- type: Vocabulary
  url: vocabulary/ada-vocabulary.yml
- type: JSONLDContext
  url: json-ld/ada-context.jsonld
- type: DeveloperPortal
  url: https://docs.ada.cx/
- type: APIReference
  url: https://docs.ada.cx/generative/reference
- type: GettingStarted
  url: https://docs.ada.cx/docs/welcome/getting-started
- type: Support
  url: mailto:help@ada.cx
- type: TermsOfService
  url: https://www.ada.cx/legal/customer-terms-of-use/
- type: PrivacyPolicy
  url: https://www.ada.cx/legal/privacy-policy/
- type: Demo
  url: https://www.ada.cx/demo/
- type: Login
  url: https://www.ada.cx/login/
- type: YouTube
  url: https://www.youtube.com/@ada_cx
- type: Security
  url: https://www.ada.cx/legal/vulnerability-disclosure/
- type: Compliance
  url: https://security.ada.cx/
- type: Packages
  url: packages/ada-packages.yml
- type: SDKs
  url: packages/ada-packages.yml
- type: CLI
  url: cli/ada-cli.yml
- type: Components
  url: components/ada-components.yml
- type: Sandbox
  url: sandbox/ada-sandbox.yml
- type: Conventions
  url: conventions/ada-conventions.yml
- type: Idempotency
  url: conventions/ada-conventions.yml
- type: ErrorCatalog
  url: errors/ada-problem-types.yml
- type: Lifecycle
  url: lifecycle/ada-lifecycle.yml
- type: Deprecation
  url: https://docs.ada.cx/reference/introduction/migrate-to-v-2
- type: ChangeLog
  url: changelog/ada-changelog.yml
- type: ReleaseNotes
  url: https://docs.ada.cx/release-notes
- type: Conformance
  url: conformance/ada-conformance.yml
- type: DataModel
  url: data-model/ada-data-model.yml
- type: OAuthScopes
  url: scopes/ada-scopes.yml
- type: WellKnown
  url: well-known/ada-well-known.yml
- type: APICatalog
  url: https://docs.ada.cx/.well-known/api-catalog
- type: LLMsTxt
  url: llms/ada-llms.txt
- type: MCPServer
  url: mcp/ada-mcp.yml
- type: ToolCrosswalk
  url: mcp/ada-tool-crosswalk.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/ada-webhooks.yml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-articles-overlay.yaml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 36
  pass: local-v1

Ada