Ada
Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.
Ada publishes 22 API contracts indexed on the APIs.io network, including Channels API, Conversations API, Custom Instructions API, and 19 more. Tagged areas include Artificial Intelligence, Customer Service, Chatbots, Automation, and Conversational AI.
The Ada catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 2 Spectral governance rulesets.
Ada’s developer surface includes authentication, documentation, engineering blog, pricing, API reference, getting-started guide, support, and 62 more developer resources.
What this lets a business do 2
Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →
What people ask Ada 16
The questions people put to an LLM, and the jobs they hand an agent, that Ada's APIs answer — each one linked to the operation that does it. Generated by API Evangelist
Showing 12 of 16 APIs with phrasing — see every API.
Kin Score
Markets this provider is in provisional
The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.
| Market | Position | Depth | Registered MCP server | Declares compatibility |
|---|---|---|---|---|
| Commerce and CRM | core | 29.5 | - | - |
| AI Agent Tools (MCP servers, A2A agents) | core | 29.5 | - | - |
Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.
APIs 22
Individual APIs this provider publishes, each with its own machine-readable definition.
Ada MCP Server
Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts, knowledge and coaching search, entity discovery, test cases...
Ada Channels API
The channels API from Ada — 2 operation(s) for channels.
Ada Conversations API
Read and manage conversations handled by the Ada AI Agent across all supported channels.
Ada Custom Instructions API
The customInstructions API from Ada — 2 operation(s) for custominstructions.
Ada Delete Chatter Data API
The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.
Ada Get Deletion Job API
The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.
Ada Knowledge API
Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
Ada knowledge > articles API
The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.
Ada knowledge > sources API
The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.
Ada knowledge > tags API
The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.
Ada Messages API
The messages API from Ada — 2 operation(s) for messages.
Ada Persona API
The persona API from Ada — 1 operation(s) for persona.
Ada Platform Integrations API
The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.
Ada Submit Deletion Request API
The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.
Ada Variables API
The Variables API from Ada — 2 operation(s) for variables.
Ada Integrations (Actions) API
Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs during a conversation.
Ada Data Export API
Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
Ada Data Compliance API
Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
Ada Webhooks API
Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform activity.
Ada Audit Log API
The Audit Log API from Ada — 1 operation(s) for audit log.
Ada End Users API
The End Users API from Ada — 2 operation(s) for end users.
Ada Webhook Management API
The Webhook Management API from Ada — 5 operation(s) for webhook management.
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Open Collections 11
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONData Compliance subpackage_channels API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_endUsers API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/articles API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/sources API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/tags API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_messages API
OPEN COLLECTIONScroll for all 11
MCP Servers 1
Model Context Protocol servers that expose these APIs to AI agents.
Pricing Plans 1
Published pricing tiers and plan structures.
Ada Plans Pricing
PLANSRate Limits 1
Documented rate limits and quota policies.
Ada Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals for API financial operations.
Ada Finops
FINOPSEvent Specifications 1
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Ada Webhooks
ASYNCAPISemantic Vocabularies 1
JSON-LD contexts and semantic vocabularies used across these APIs.
Ada Context
JSON-LDSpectral Rules 2
Spectral governance rulesets for linting and validating these APIs.
Ada — jsonschema rules
SPECTRALAda API Rules
SPECTRALOpenAPI Overlays 26
Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.
Ada Audit Log Api Phrasing Overlay
GENERATEDAda Channels Api Phrasing Overlay
GENERATEDAda Conversations Api Phrasing Overlay
GENERATEDAda End Users Api Phrasing Overlay
GENERATEDAda Getdeletionjob Api Phrasing Overlay
GENERATEDAda Knowledge Tags Api Phrasing Overlay
GENERATEDAda Messages Api Phrasing Overlay
GENERATEDAda Persona Api Phrasing Overlay
GENERATEDAda Subpackage Channels Overlay
GENERATEDAda Subpackage Conversations Overlay
GENERATEDAda Subpackage Deletechatterdata Overlay
GENERATEDAda Subpackage Endusers Overlay
GENERATEDAda Subpackage Messages Overlay
GENERATEDAda Subpackage Webhookmanagement Overlay
GENERATEDAda Variables Api Phrasing Overlay
GENERATEDScroll for all 26
JSON Schema 61
Standalone JSON Schema definitions for this provider's data models.
ArticleTag
JSON SCHEMAArticleTagUpsertResponse
JSON SCHEMAAttachmentUploadResponse
JSON SCHEMAAuditLogEventList
JSON SCHEMAChannels_getChannels_Response_200
JSON SCHEMAConversation
JSON SCHEMAConversationCreateRequest
JSON SCHEMAConversationPatchRequest
JSON SCHEMACreateEndUserRequest
JSON SCHEMACustomChannel
JSON SCHEMACustomInstructionCreate
JSON SCHEMACustomInstructionList
JSON SCHEMACustomInstruction
JSON SCHEMACustomInstructionUpdate
JSON SCHEMAAda Data Compliance Schemas
JSON SCHEMAAda Data Export Schemas
JSON SCHEMAAda Data Export V1 4 Schemas
JSON SCHEMADeleteSubjectRequest
JSON SCHEMADeleteSubjectResponse
JSON SCHEMADeletionJob
JSON SCHEMADeletionRequestAccepted
JSON SCHEMADeletionRequest
JSON SCHEMAEmailConversationCreateRequest
JSON SCHEMAEndUserRequest
JSON SCHEMAEndUser
JSON SCHEMAEnd Users_getEndUsers_Response_200
JSON SCHEMAKnowledgeArticleResponse
JSON SCHEMAKnowledgeArticleUpsertRequest
JSON SCHEMAKnowledgeArticleUpsertResponse
JSON SCHEMAknowledge_articles_deleteById_Response_204
JSON SCHEMAknowledge_articles_delete_Response_204
JSON SCHEMAknowledge_articles_list_Response_200
JSON SCHEMAAda Knowledge Schemas
JSON SCHEMAKnowledgeSourceCreateRequest
JSON SCHEMAKnowledgeSourceResponse
JSON SCHEMAKnowledgeSourceUpdateRequest
JSON SCHEMAknowledge_sources_delete_Response_204
JSON SCHEMAknowledge_sources_list_Response_200
JSON SCHEMAknowledge_tags_delete_Response_204
JSON SCHEMAknowledge_tags_list_Response_200
JSON SCHEMAMessage
JSON SCHEMAMessagesResponse
JSON SCHEMAMessagesResponse
JSON SCHEMAPersona
JSON SCHEMAPersonaUpdate
JSON SCHEMAPlatformIntegrationCreateRequest
JSON SCHEMAPlatformIntegrationInstallation
JSON SCHEMAPlatformIntegration
JSON SCHEMAPlatformIntegrationUpdateRequest
JSON SCHEMAUpdateChannel
JSON SCHEMAVariableSummary
JSON SCHEMAvariables_list_Response_200
JSON SCHEMAWebhook Management_listWebhooks_Response_200
JSON SCHEMAWebhook
JSON SCHEMAScroll for all 61
Examples 1
Example request and response payloads for these APIs.
Ada Knowledge Examples
EXAMPLESecurity Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Ada Trust Center
SOC 2 Type 2, SOC 3, PCI DSS (Attestation of Compliance), HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT 2024 (WCAG 2.1 AA)
SECURITYScopes 1
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
Recommended x-agentic-access execution contracts for AI agents.
Resources
Get Started 5
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 6
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 13
Pagination, idempotency, versioning, errors, and events
Scroll for all 13
Build 6
SDKs, sample code, and the tooling you integrate with
Access & Security 7
Authentication, authorization, and security posture
Scroll for all 7
Learn 1
Tutorials, courses, talks, and written guidance
Operate 6
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 15
Properties that don't map to a standard resource type
Scroll for all 15
Source (apis.yml)
Work with this as data
Every provider here is available over the APIs.io API and to AI agents over MCP.