Ada

Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.

Ada publishes 21 APIs on the APIs.io network, including Conversations API, Audit Log API, Channels API, and 18 more. Tagged areas include Artificial Intelligence, Customer Service, Chatbots, Automation, and Conversational AI.

The Ada catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 1 Spectral governance ruleset.

Ada’s developer surface includes authentication, documentation, engineering blog, pricing, API reference, getting-started guide, support, and 54 more developer resources.

🌐 Visit website 📡 Source on GitHub

83.2/100 exemplar ▬ flat Agent 46/100 agent native saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessEnterprise

4 APIs 1 MCP Servers

Artificial Intelligence Customer Service Chatbots Automation Conversational AI Help Desk CRM Integration Knowledge-Management Data Export

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 83.2/100 · exemplar

Contract Quality 16.1 / 23

Developer Ergonomics 15.4 / 18

Access Clarity 14.9 / 18

Operational Transparency 7.1 / 12

Contract Governance 4.7 / 11

Discoverability 8.3 / 9

Create-or-Update Ergonomics 10.0 / 10

Agent readiness — 46/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/ada: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 29

Individual APIs this provider publishes, each with its own machine-readable definition.

Ada End Users API

Real-time management of end-user profile information with webhook events for new chats and profile updates.

Ada Conversations API

Build custom channels and extend Ada into proprietary apps or third-party platforms with full conversation lifecycle control.

Ada Integrations API

Connect external applications to Ada using OAuth to extend AI agent capabilities with partner-built integrations.

Ada MCP Server

Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts, knowledge and coaching search, entity discovery, test cases...

Ada Audit Log API

The auditLog API from Ada — 1 operation(s) for auditlog.

Ada Channels API

The channels API from Ada — 2 operation(s) for channels.

Ada Conversations API

The conversations API from Ada — 9 operation(s) for conversations.

Ada Custom Instructions API

The customInstructions API from Ada — 2 operation(s) for custominstructions.

Ada Delete Chatter Data API

The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.

Ada End Users API

The endUsers API from Ada — 2 operation(s) for endusers.

Ada Get Deletion Job API

The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.

Ada Knowledge API

The Knowledge API from Ada — 0 operation(s) for knowledge.

Ada knowledge > articles API

The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.

Ada knowledge > sources API

The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.

Ada knowledge > tags API

The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.

Ada Messages API

The messages API from Ada — 2 operation(s) for messages.

Ada Persona API

The persona API from Ada — 1 operation(s) for persona.

Ada Platform Integrations API

The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.

Ada Submit Deletion Request API

The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.

Ada Variables API

The Variables API from Ada — 2 operation(s) for variables.

Ada Webhook Management API

The webhookManagement API from Ada — 5 operation(s) for webhookmanagement.

Ada REST API

The Ada REST API is the unified v2 interface to the Ada AI customer service platform. It covers knowledge sources and articles, end users, conversations, integrations (Actions),...

Ada Knowledge API

Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.

Ada Conversations API

Read and manage conversations handled by the Ada AI Agent across all supported channels.

Ada End Users API

Create, look up, and update end users (customers) along with their metadata for use by Ada's AI Agent and Actions.

Ada Integrations (Actions) API

Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs during a conversation.

Ada Data Export API

Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.

Ada Data Compliance API

Run data subject access requests, data deletion, and other compliance operations across the Ada platform.

Ada Webhooks API

Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform activity.

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Open Collections 11

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Data Compliance subpackage_channels API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_conversations API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_deleteChatterData API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_endUsers API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/articles API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/sources API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/tags API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_messages API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_platformIntegrations API

OPEN COLLECTION

Data Compliance subpackage_channels subpackage_webhookManagement API

OPEN COLLECTION

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MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Ada MCP Server

MCP SERVER

GraphQL 1

GraphQL schemas published by this provider.

Ada GraphQL API

> **NOT A PUBLISHED ADA CONTRACT.** Ada publishes no GraphQL API. Verified 2026-08-14: no

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Ada Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Ada Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Ada Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Ada Webhooks

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Ada Context

9 classes · 24 properties

JSON-LD

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Ada API Rules

6 rules · 5 warnings 1 info

SPECTRAL

JSON Schema 4

Standalone JSON Schema definitions for this provider's data models.

Ada Data Compliance Schemas

0 properties

JSON SCHEMA

Ada Data Export Schemas

0 properties

JSON SCHEMA

Ada Data Export V1 4 Schemas

0 properties

JSON SCHEMA

Ada Knowledge Schemas

0 properties

JSON SCHEMA

Examples 1

Example request and response payloads for these APIs.

Ada Knowledge Examples

8 fields

EXAMPLE

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Ada Authentication

http/oauth2 · 3 schemes

SECURITY

Ada Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Ada Vulnerability Disclosure

Bugcrowd · security.txt · contact published

SECURITY

Ada Trust Center

SOC 2 Type 2, SOC 3, PCI DSS (Attestation of Compliance), HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT 2024 (WCAG 2.1 AA)

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Ada Scopes

8 scopes · authorizationCode/refreshToken

8 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Ada Agentic Access

45 operations · 26 acting

AGENTIC

Resources

Get Started 5

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Demo

Demo

Login

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

WellKnown

LLMsTxt

MCPServer

AgentSkill

Design & Contract 10

Pagination, idempotency, versioning, errors, and events

Vocabulary

JSONLDContext

Components

Conventions

Idempotency

ErrorCatalog

Lifecycle

Conformance

DataModel

Webhooks

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Build 5

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

ToolCrosswalk

Access & Security 7

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

Authentication

Security

Compliance

OAuthScopes

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Learn 1

Tutorials, courses, talks, and written guidance

YouTube

YouTube

Operate 6

Status, limits, changes, and where to get help

StatusPage

RateLimits

Support

Deprecation

ChangeLog

ReleaseNotes

Commercial 5

Pricing, plans, and the legal terms of use

Pricing

Plans

FinOps

TermsOfService

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 12

Properties that don't map to a standard resource type

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

Overlay

APICatalog

Overlay

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Source (apis.yml)

aid: ada
name: Ada
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: sales-led
  trial: false
  try_now: false
  public: false
  label: Enterprise · Sales-led onboarding
  confidence: high
  source:
  - plans
  - authentication
  - https://www.ada.cx/
  generated: '2026-08-14'
  method: searched
  note: 'Corrected 2026-08-14. Ada has no self-serve signup: the site offers /demo/ (book a demo) and /login/ (existing customers)
    and no pricing page, API keys are issued from an existing instance dashboard, and the docs API Playground requires your
    own key against your own instance. There is no anonymous way to obtain credentials.'
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/ada.png
url: https://raw.githubusercontent.com/api-evangelist/ada/refs/heads/main/apis.yml
created: 2026-06-12
modified: 2026-08-14
specificationVersion: '0.23'
description: 'Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable
  of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST
  APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external
  integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada
  serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer
  interactions since its founding in 2016.

  '
tags:
- Artificial Intelligence
- Customer Service
- Chatbots
- Automation
- Conversational AI
- Help Desk
- CRM
- Integration
- Knowledge-Management
- Data Export
tags_raw:
- ai
- customer-service
- chatbot
- automation
- conversational-ai
- helpdesk
- crm
- integrations
- knowledge-management
- data-export
apis:
- name: Ada End Users API
  description: Real-time management of end-user profile information with webhook events for new chats and profile updates.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - User
  - Profiles
  - Webhook
  tags_raw:
  - users
  - profiles
  - webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
- name: Ada Conversations API
  description: Build custom channels and extend Ada into proprietary apps or third-party platforms with full conversation
    lifecycle control.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Conversations
  - Channels
  - Integration
  tags_raw:
  - conversations
  - channels
  - integrations
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
- name: Ada Integrations API
  description: Connect external applications to Ada using OAuth to extend AI agent capabilities with partner-built integrations.
  humanURL: https://docs.ada.cx/reference/integrations/overview
  baseURL: https://example.ada.support
  tags:
  - Integration
  - Authentication
  - Extensions
  tags_raw:
  - integrations
  - oauth
  - extensions
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/integrations/overview
- aid: ada:ada-mcp-server
  name: Ada MCP Server
  description: Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts,
    knowledge and coaching search, entity discovery, test cases and runs, change sets, and staged writes to Agent behaviour.
    Served from the customer's own Ada instance host over JSON-RPC 2.0 (SSE is not supported), authenticated by OAuth with
    dashboard role-based access control, or by API key. Eighteen documented tools plus a nine-prompt library.
  humanURL: https://docs.ada.cx/mcp/introduction/overview
  baseURL: https://example.ada.support/api/mcp
  tags:
  - MCP
  - Agents
  - Analytics
  - Testing
  tags_raw:
  - mcp
  - agents
  - analytics
  - testing
  properties:
  - type: MCPServer
    url: mcp/ada-mcp.yml
  - type: ToolCrosswalk
    url: mcp/ada-tool-crosswalk.yml
  - type: AgentSkill
    url: skills/_index.yml
  - type: Documentation
    url: https://docs.ada.cx/mcp/introduction/overview
  - type: Authentication
    url: https://docs.ada.cx/mcp/introduction/authentication
- aid: ada:ada-auditlog-api
  name: Ada Audit Log API
  description: The auditLog API from Ada — 1 operation(s) for auditlog.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Audit Log
  tags_raw:
  - auditLog
  properties:
  - type: OpenAPI
    url: openapi/ada-auditlog-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-channels-api
  name: Ada Channels API
  description: The channels API from Ada — 2 operation(s) for channels.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Channels
  tags_raw:
  - channels
  properties:
  - type: OpenAPI
    url: openapi/ada-channels-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-conversations-api
  name: Ada Conversations API
  description: The conversations API from Ada — 9 operation(s) for conversations.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Conversations
  tags_raw:
  - conversations
  properties:
  - type: OpenAPI
    url: openapi/ada-conversations-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-custominstructions-api
  name: Ada Custom Instructions API
  description: The customInstructions API from Ada — 2 operation(s) for custominstructions.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Custom Instructions
  tags_raw:
  - customInstructions
  properties:
  - type: OpenAPI
    url: openapi/ada-custominstructions-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-deletechatterdata-api
  name: Ada Delete Chatter Data API
  description: The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - deleteChatterData
  properties:
  - type: OpenAPI
    url: openapi/ada-deletechatterdata-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-endusers-api
  name: Ada End Users API
  description: The endUsers API from Ada — 2 operation(s) for endusers.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - End Users
  tags_raw:
  - endUsers
  properties:
  - type: OpenAPI
    url: openapi/ada-endusers-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-getdeletionjob-api
  name: Ada Get Deletion Job API
  description: The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - getDeletionJob
  properties:
  - type: OpenAPI
    url: openapi/ada-getdeletionjob-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-knowledge-api
  name: Ada Knowledge API
  description: The Knowledge API from Ada — 0 operation(s) for knowledge.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-knowledge-articles-api
  name: Ada knowledge > articles API
  description: The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Knowledge Articles
  tags_raw:
  - knowledge > articles
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-articles-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-knowledge-sources-api
  name: Ada knowledge > sources API
  description: The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - knowledge > sources
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-sources-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-knowledge-tags-api
  name: Ada knowledge > tags API
  description: The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - knowledge > tags
  properties:
  - type: OpenAPI
    url: openapi/ada-knowledge-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-messages-api
  name: Ada Messages API
  description: The messages API from Ada — 2 operation(s) for messages.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Message
  tags_raw:
  - messages
  properties:
  - type: OpenAPI
    url: openapi/ada-messages-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-persona-api
  name: Ada Persona API
  description: The persona API from Ada — 1 operation(s) for persona.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Persona
  tags_raw:
  - persona
  properties:
  - type: OpenAPI
    url: openapi/ada-persona-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-platformintegrations-api
  name: Ada Platform Integrations API
  description: The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - platformIntegrations
  properties:
  - type: OpenAPI
    url: openapi/ada-platformintegrations-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-submitdeletionrequest-api
  name: Ada Submit Deletion Request API
  description: The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags: []
  tags_raw:
  - submitDeletionRequest
  properties:
  - type: OpenAPI
    url: openapi/ada-submitdeletionrequest-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-variables-api
  name: Ada Variables API
  description: The Variables API from Ada — 2 operation(s) for variables.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Variables
  properties:
  - type: OpenAPI
    url: openapi/ada-variables-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-webhookmanagement-api
  name: Ada Webhook Management API
  description: The webhookManagement API from Ada — 5 operation(s) for webhookmanagement.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://example.ada.support
  tags:
  - Webhook Management
  tags_raw:
  - webhookManagement
  properties:
  - type: OpenAPI
    url: openapi/ada-webhookmanagement-api-openapi.yml
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
  - type: Documentation
    url: https://developers.ada.cx/reference/data-compliance/overview
- aid: ada:ada-rest-api
  name: Ada REST API
  description: The Ada REST API is the unified v2 interface to the Ada AI customer service platform. It covers knowledge sources
    and articles, end users, conversations, integrations (Actions), data export, data compliance, and webhooks. Authentication
    uses rotatable API keys scoped to a customer instance.
  humanURL: https://docs.ada.cx/reference/introduction/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - AI Agent
  - Conversations
  - Customer Service
  - Knowledge
  - Webhook
  tags_raw:
  - AI Agent
  - Conversations
  - Customer Service
  - Knowledge
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/introduction/overview
  - type: Authentication
    url: https://docs.ada.cx/reference/introduction/authentication
  - type: OpenAPI
    url: https://docs.ada.cx/openapi.yaml
  - url: graphql/ada-cx-graphql.md
    type: GraphQL
- aid: ada:ada-knowledge-api
  name: Ada Knowledge API
  description: Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
  humanURL: https://docs.ada.cx/reference/knowledge/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Articles
  - Knowledge
  - Sources
  - Tags
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/knowledge/overview
- aid: ada:ada-conversations-api
  name: Ada Conversations API
  description: Read and manage conversations handled by the Ada AI Agent across all supported channels.
  humanURL: https://docs.ada.cx/reference/conversations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Conversations
  - Messaging
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/conversations/overview
- aid: ada:ada-end-users-api
  name: Ada End Users API
  description: Create, look up, and update end users (customers) along with their metadata for use by Ada's AI Agent and Actions.
  humanURL: https://docs.ada.cx/reference/end-users/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Customers
  - End Users
  - Profiles
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/end-users/overview
- aid: ada:ada-integrations-api
  name: Ada Integrations (Actions) API
  description: Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs
    during a conversation.
  humanURL: https://docs.ada.cx/reference/integrations/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Actions
  - Integration
  - Tools
  tags_raw:
  - Actions
  - Integrations
  - Tools
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/integrations/overview
- aid: ada:ada-data-export-api
  name: Ada Data Export API
  description: Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
  humanURL: https://docs.ada.cx/reference/data-export/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Analytics
  - Data Export
  - Reporting
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-export/overview
- aid: ada:ada-data-compliance-api
  name: Ada Data Compliance API
  description: Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
  humanURL: https://docs.ada.cx/reference/data-compliance/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Compliance
  - GDPR
  - Privacy
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/data-compliance/overview
- aid: ada:ada-webhooks-api
  name: Ada Webhooks API
  description: Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform
    activity.
  humanURL: https://docs.ada.cx/reference/webhooks/overview
  baseURL: https://{handle}.ada.support/api/v2
  tags:
  - Event
  - Webhook
  tags_raw:
  - Events
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ada.cx/reference/webhooks/overview
common:
- type: Overlay
  url: overlays/ada-subpackage-channels-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-conversations-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-deletechatterdata-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-endusers-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-sources-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-tags-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-messages-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-platformintegrations-overlay.yaml
- type: Overlay
  url: overlays/ada-subpackage-webhookmanagement-overlay.yaml
- type: AgenticAccess
  url: agentic-access/ada-agentic-access.yml
- type: TrustCenter
  url: security/ada-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/ada-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/ada-domain-security.yml
- type: Authentication
  url: authentication/ada-authentication.yml
- type: Website
  url: https://www.ada.cx/
- type: Documentation
  url: https://docs.ada.cx/reference/introduction/overview
- type: GitHubOrganization
  url: https://github.com/adasupport
- type: LinkedIn
  url: https://ca.linkedin.com/company/ada-cx
- type: Blog
  url: https://www.ada.cx/blog/
- type: Pricing
  url: https://www.ada.cx/platform/
- type: StatusPage
  url: https://status.ada.support/
- type: X
  url: https://x.com/ada_cx
- type: Plans
  url: plans/ada-plans-pricing.yml
- type: RateLimits
  url: rate-limits/ada-rate-limits.yml
- type: FinOps
  url: finops/ada-finops.yml
- type: Vocabulary
  url: vocabulary/ada-vocabulary.yml
- type: JSONLDContext
  url: json-ld/ada-context.jsonld
- type: DeveloperPortal
  url: https://docs.ada.cx/
- type: APIReference
  url: https://docs.ada.cx/generative/reference
- type: GettingStarted
  url: https://docs.ada.cx/docs/welcome/getting-started
- type: Support
  url: mailto:help@ada.cx
- type: TermsOfService
  url: https://www.ada.cx/legal/customer-terms-of-use/
- type: PrivacyPolicy
  url: https://www.ada.cx/legal/privacy-policy/
- type: Demo
  url: https://www.ada.cx/demo/
- type: Login
  url: https://www.ada.cx/login/
- type: YouTube
  url: https://www.youtube.com/@ada_cx
- type: Security
  url: https://www.ada.cx/legal/vulnerability-disclosure/
- type: Compliance
  url: https://security.ada.cx/
- type: Packages
  url: packages/ada-packages.yml
- type: SDKs
  url: packages/ada-packages.yml
- type: CLI
  url: cli/ada-cli.yml
- type: Components
  url: components/ada-components.yml
- type: Sandbox
  url: sandbox/ada-sandbox.yml
- type: Conventions
  url: conventions/ada-conventions.yml
- type: Idempotency
  url: conventions/ada-conventions.yml
- type: ErrorCatalog
  url: errors/ada-problem-types.yml
- type: Lifecycle
  url: lifecycle/ada-lifecycle.yml
- type: Deprecation
  url: https://docs.ada.cx/reference/introduction/migrate-to-v-2
- type: ChangeLog
  url: changelog/ada-changelog.yml
- type: ReleaseNotes
  url: https://docs.ada.cx/release-notes
- type: Conformance
  url: conformance/ada-conformance.yml
- type: DataModel
  url: data-model/ada-data-model.yml
- type: OAuthScopes
  url: scopes/ada-scopes.yml
- type: WellKnown
  url: well-known/ada-well-known.yml
- type: APICatalog
  url: https://docs.ada.cx/.well-known/api-catalog
- type: LLMsTxt
  url: llms/ada-llms.txt
- type: MCPServer
  url: mcp/ada-mcp.yml
- type: ToolCrosswalk
  url: mcp/ada-tool-crosswalk.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/ada-webhooks.yml
- type: Overlay
  url: overlays/ada-subpackage-knowledge-subpackage-knowledge-articles-overlay.yaml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 36
  pass: local-v1

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