Ada · Authentication Profile
Ada Authentication
Authentication
Ada secures its APIs with http and oauth2 across 3 declared security schemes, as derived from its OpenAPI definitions. OAuth 2.0 is offered via the authorizationCode and refreshToken flow(s).
Artificial IntelligenceCustomer ServiceChatbotsAutomationConversational AIHelp DeskCRMIntegrationKnowledge-ManagementData Export
Methods: http, oauth2
Schemes: 3
OAuth flows: authorizationCode, refreshToken
API key in: header
Security Schemes
bearerAuth http
scheme: bearer
PlatformIntegrationsOAuth oauth2
· flows: authorizationCode, refreshToken
MCPOAuth oauth2
Source
Authentication Profile
generated: '2026-08-14'
method: searched
docs: https://docs.ada.cx/reference/introduction/authentication
source: >-
https://docs.ada.cx/reference/introduction/authentication,
https://docs.ada.cx/reference/integrations/getting-started,
https://docs.ada.cx/mcp/introduction/authentication,
openapi/_original/ada-data-compliance-openapi.yml,
openapi/_original/ada-data-export-openapi.yml,
openapi/_original/ada-data-export-v1-4-openapi.yml,
openapi/_original/ada-knowledge-openapi.yml
summary:
types:
- http
- oauth2
http_schemes:
- bearer
oauth2_flows:
- authorizationCode
- refreshToken
api_key_in:
- header
note: >-
The published OpenAPI documents declare exactly one scheme — http/bearer. The docs add a
second, spec-invisible model: OAuth 2.0 for partner platform integrations. A third path,
dashboard-role-scoped OAuth, governs the MCP server. All three are recorded here.
schemes:
- name: bearerAuth
type: http
scheme: bearer
in_openapi: true
sources:
- openapi/_original/ada-data-compliance-openapi.yml
- openapi/_original/ada-data-export-openapi.yml
- openapi/_original/ada-data-export-v1-4-openapi.yml
- openapi/_original/ada-knowledge-openapi.yml
credential: Ada API key
header: 'Authorization: Bearer <api-key>'
properties:
expiry: none — keys remain valid until manually revoked
rotation: multiple concurrent keys supported, so keys can be rotated without downtime
permissions: read AND write across every API the organization has access to; no per-key scoping
display: the key value is shown once at creation and never again
generation: Ada dashboard — Config > PLATFORM > API keys (generative) or Settings > Integrations > APIs (scripted)
legacy:
note: >-
Per-API "(Legacy)" keys still exist and work ONLY against v1 endpoints. They cannot be
renamed and will 401 against v2.
security_observation: >-
Ada's API keys are non-expiring, unscoped and grant full read/write. There is no read-only
key, no per-resource scoping and no key TTL. An agent handed an Ada key holds every
permission the organization has.
- name: PlatformIntegrationsOAuth
type: oauth2
in_openapi: false
sources:
- https://docs.ada.cx/reference/integrations/getting-started
flows:
- flow: authorizationCode
tokenUrl: https://{bot-handle}.ada.support/api/platform_integrations/oauth/token
scopes: 8
- flow: refreshToken
tokenUrl: https://{bot-handle}.ada.support/api/platform_integrations/oauth/token
token_lifetimes:
authorization_code: 5 minutes
access_token: 1 hour
refresh_token: 30 days (rotated on every use)
audience: partner-built platform integrations installed into a customer AI Agent
artifact: scopes/ada-scopes.yml
- name: MCPOAuth
type: oauth2
in_openapi: false
sources:
- https://docs.ada.cx/mcp/introduction/authentication
endpoint: https://<your-ada-instance-domain>/api/mcp/oauth
authorization_model: role-based, not scope-based
roles:
Owner: all tools, including writes
Admin: all tools, including writes
Agent: read-only tools
Read Only: read-only tools
note: >-
Role changes apply on the next tool call. Write tools are hidden from the assistant's tool
list for read-only roles. The API-key MCP endpoint (/api/mcp) uses a separate auth path
scoped by the key's permissions, which — per the key model above — is effectively full access.
host_model:
note: >-
Credentials are scoped to one Ada instance. The host itself is the tenant boundary:
<handle>.ada.support, with regional/cluster variants <handle>.eu.ada.support,
<handle>.maple.ada.support, <handle>.us2.ada.support.
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