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OpenAPI Specification

openapi: 3.2.0
info:
  title: Dixa Agents Webhooks API
  version: beta
servers:
- url: https://dev.dixa.io
security:
- ApiKeyAuth: []
tags:
- name: Webhooks
paths:
  /beta/webhooks/{webhookSubscriptionId}:
    get:
      tags:
      - Webhooks
      summary: Webhook Subscription
      description: Get a Webhook Subscription by ID.
      operationId: getWebhooksWebhooksubscriptionid
      parameters:
      - name: webhookSubscriptionId
        in: path
        required: true
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: The Webhook Subscription
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetWebhookSubscriptionOutput'
              example:
                data:
                  id: cb452b81-6748-40ab-af85-6559b371bc5d
                  name: Dashboard Integration
                  subscribedEvents:
                  - ConversationCreated
                  - ConversationClosed
                  url: https://example.webhook/dashboard_integration
                  headers:
                    Authorization: Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ=
                  secretKey: 4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc
                  enabled: true
                  createdAt: '2023-08-01T09:30:15Z'
                  createdBy: e979cc3b-17b2-4850-b049-13c758763d1c
                  updatedAt: '2023-08-02T15:09:30Z'
                  updatedBy: 64b777c3-eb82-49fb-bb3e-294afb5d840c
                  filters:
                    Conversation:
                      strategy: All
                      conditions:
                      - field: InitialChannel
                        values:
                        - email
                        - pstn_phone
                        _type: IsOneOf
                      - field: QueueId
                        values:
                        - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                        _type: IsNotOneOf
                      - field: OperationOrigin
                        values:
                        - ApiImport
                        _type: IsNotOneOf
                      _type: CombinedFilters
        '400':
          description: 'Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
    delete:
      tags:
      - Webhooks
      summary: Delete Webhook Subscription
      description: Delete a Webhook Subscription.
      operationId: deleteWebhooksWebhooksubscriptionid
      parameters:
      - name: webhookSubscriptionId
        in: path
        required: true
        schema:
          type: string
          format: uuid
      responses:
        '204':
          description: The Webhook Subscription was successfully deleted
        '400':
          description: 'Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal failure during request processing
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
    patch:
      tags:
      - Webhooks
      summary: Patch Webhook Subscription
      description: Patch a Webhook Subscription.
      operationId: patchWebhooksWebhooksubscriptionid
      parameters:
      - name: webhookSubscriptionId
        in: path
        required: true
        schema:
          type: string
          format: uuid
      requestBody:
        description: The Webhook Subscription fields to be patched
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PatchWebhookSubscriptionInput'
            example:
              name: New name
              events:
              - ConversationNoteAdded
              authorization:
                value: eyDoiGciOqGYUzI1NiJ4.eyJ0eQJRUapoYXBpIiwib4JxA5lkIjoiNTVmMmE6MmItYjU4NF33MDMxLTk2NTktOTE2M.qPoOZoQYDn4rn-akaLmVFka15JAV7TF6QT8UHOUTIy0
                _type: TokenAuth
              customHeaders:
                X-Automation-Webhook-Token: <TOKEN>
                X-Example-Header: ExampleValue
              filters:
                Conversation:
                  strategy: All
                  conditions:
                  - field: InitialChannel
                    values:
                    - email
                    - pstn_phone
                    _type: IsOneOf
                  - field: QueueId
                    values:
                    - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                    _type: IsNotOneOf
                  - field: OperationOrigin
                    values:
                    - ApiImport
                    _type: IsNotOneOf
                  _type: CombinedFilters
        required: true
      responses:
        '200':
          description: The patched Webhook Subscription
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PatchWebhookSubscriptionOutput'
              example:
                data:
                  id: cb452b81-6748-40ab-af85-6559b371bc5d
                  name: New name
                  subscribedEvents:
                  - ConversationNoteAdded
                  url: https://example.webhook/dashboard_integration
                  headers:
                    Authorization: Bearer eyDoiGciOqGYUzI1NiJ4.eyJ0eQJRUapoYXBpIiwib4JxA5lkIjoiNTVmMmE6MmItYjU4NF33MDMxLTk2NTktOTE2M.qPoOZoQYDn4rn-akaLmVFka15JAV7TF6QT8UHOUTIy0
                  secretKey: 4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc
                  enabled: true
                  createdAt: '2023-08-01T09:30:15Z'
                  createdBy: e979cc3b-17b2-4850-b049-13c758763d1c
                  updatedAt: '2023-08-02T15:09:30Z'
                  updatedBy: 64b777c3-eb82-49fb-bb3e-294afb5d840c
                  filters:
                    Conversation:
                      strategy: All
                      conditions:
                      - field: InitialChannel
                        values:
                        - email
                        - pstn_phone
                        _type: IsOneOf
                      - field: QueueId
                        values:
                        - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                        _type: IsNotOneOf
                      - field: OperationOrigin
                        values:
                        - ApiImport
                        _type: IsNotOneOf
                      _type: CombinedFilters
        '400':
          description: 'Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context, Invalid value for: body, Validation failure during Webhook Subscription patching'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Decoding failure in request
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
  /beta/webhooks:
    get:
      tags:
      - Webhooks
      summary: List all Webhook Subscriptions
      description: List of all Webhook Subscriptions in an organization.
      operationId: getWebhooks
      responses:
        '200':
          description: The List of Webhook Subscriptions
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListWebhookSubscriptionsEndpointOutput'
              example:
                data:
                - id: cb452b81-6748-40ab-af85-6559b371bc5d
                  name: Dashboard Integration
                  subscribedEvents:
                  - ConversationCreated
                  - ConversationClosed
                  url: https://example.webhook/dashboard_integration
                  headers:
                    Authorization: Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ=
                  secretKey: 4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc
                  enabled: true
                  createdAt: '2023-08-01T09:30:15Z'
                  createdBy: e979cc3b-17b2-4850-b049-13c758763d1c
                  updatedAt: '2023-08-02T15:09:30Z'
                  updatedBy: 64b777c3-eb82-49fb-bb3e-294afb5d840c
                  filters:
                    Conversation:
                      strategy: All
                      conditions:
                      - field: InitialChannel
                        values:
                        - email
                        - pstn_phone
                        _type: IsOneOf
                      - field: QueueId
                        values:
                        - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                        _type: IsNotOneOf
                      - field: OperationOrigin
                        values:
                        - ApiImport
                        _type: IsNotOneOf
                      _type: CombinedFilters
        '400':
          description: Invalid value extracted from request context
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
    post:
      tags:
      - Webhooks
      summary: Create Webhook Subscription
      description: Create a Webhook Subscription.
      operationId: postWebhooks
      requestBody:
        description: The Webhook Subscription to be created
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateWebhookSubscriptionInput'
            example:
              name: Dashboard Integration
              events:
              - ConversationCreated
              - ConversationClosed
              url: https://example.webhook/dashboard_integration
              authorization:
                username: webhook_user
                password: webhook_password
                _type: BasicAuth
              customHeaders:
                X-Automation-Webhook-Token: <TOKEN>
                X-Example-Header: ExampleValue
              enabled: true
              filters:
                Conversation:
                  strategy: All
                  conditions:
                  - field: InitialChannel
                    values:
                    - email
                    - pstn_phone
                    _type: IsOneOf
                  - field: QueueId
                    values:
                    - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                    _type: IsNotOneOf
                  - field: OperationOrigin
                    values:
                    - ApiImport
                    _type: IsNotOneOf
                  _type: CombinedFilters
        required: true
      responses:
        '201':
          description: The created Webhook Subscription
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateWebhookSubscriptionOutput'
              example:
                data:
                  id: cb452b81-6748-40ab-af85-6559b371bc5d
                  name: Dashboard Integration
                  subscribedEvents:
                  - ConversationCreated
                  - ConversationClosed
                  url: https://example.webhook/dashboard_integration
                  headers:
                    Authorization: Basic d2ViaG9va191c2VyOndlYmhvb2tfcGFzc3dvcmQ=
                  secretKey: 4g4h988p468g785965b780684bde5546c52gge658d76b4q33fb69c526ea4bdbc
                  enabled: true
                  createdAt: '2023-08-01T09:30:15Z'
                  createdBy: e979cc3b-17b2-4850-b049-13c758763d1c
                  updatedAt: '2023-08-02T15:09:30Z'
                  updatedBy: 64b777c3-eb82-49fb-bb3e-294afb5d840c
                  filters:
                    Conversation:
                      strategy: All
                      conditions:
                      - field: InitialChannel
                        values:
                        - email
                        - pstn_phone
                        _type: IsOneOf
                      - field: QueueId
                        values:
                        - f0475e4c-64ae-4c8e-8644-4ed10dc8d752
                        _type: IsNotOneOf
                      - field: OperationOrigin
                        values:
                        - ApiImport
                        _type: IsNotOneOf
                      _type: CombinedFilters
        '400':
          description: 'Invalid value extracted from request context, Invalid value for: body, Validation failure during Webhook Subscription creation'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Decoding failure in request
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
  /beta/webhooks/{webhookSubscriptionId}/delivery-status:
    get:
      tags:
      - Webhooks
      summary: Webhook Subscription Last Delivery Statuses
      description: Get the latest delivery statuses of a Webhook Subscription.
      operationId: getWebhooksWebhooksubscriptionidDelivery-status
      parameters:
      - name: webhookSubscriptionId
        in: path
        required: true
        schema:
          type: string
          format: uuid
      responses:
        '200':
          description: The Latest Delivery Statuses of a Webhook Subscription
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetWebhookLastDeliveryStatusOutput'
              example:
                data:
                - event: ConversationCreated
                  deliveryStatus:
                    deliveryTimestamp: '2023-09-15T12:00:00.000Z'
                    success: true
                    responseCode: 200
                    responseText: OK
                    _type: DeliveryDetail
                - event: ConversationClosed
                  deliveryStatus:
                    _type: NoRecentDelivery
        '400':
          description: 'Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
  /beta/webhooks/{webhookSubscriptionId}/delivery-status/logs/{event}:
    get:
      tags:
      - Webhooks
      summary: Webhook Subscription Event Logs
      description: Get the latest Webhook Subscription Event logs.
      operationId: getWebhooksWebhooksubscriptionidDelivery-statusLogsEvent
      parameters:
      - name: webhookSubscriptionId
        in: path
        required: true
        schema:
          type: string
          format: uuid
      - name: event
        in: path
        description: 'The set of events this Webhook Subscription subscribes to. Allowed values: [SLAEvaluationVoided, ConversationPending, SLAEvaluationBreached, ConversationMessageAdded, ConversationCustomAttributeUpdated, SLAEvaluationAchieved, ConversationAssigned, ConversationMessageDeliveryDelivered, ConversationMessageDeliveryInfo, ConversationTransferred, ConversationEnqueued, AgentUnbannedEnduser, TypingStarted, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationMessageDeliveryFailed, ConversationTagAdded, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, ConversationMessageDeliverySeen, AgentUnbannedIp, ConversationMessageDeliverySent, AgentBannedIp, ConversationTagRemoved, ConversationRated, SLAEvaluationPending, ConversationMessageDeliverySpamComplaint, ConversationPendingExpired]'
        required: true
        schema:
          type: string
      responses:
        '200':
          description: The Webhook Subscription Event Logs
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetWebhookEventDeliveryLogsOutput'
              example:
                data:
                - deliveryDetail:
                    deliveryTimestamp: '2023-09-15T12:00:00.000Z'
                    success: true
                    responseCode: 200
                    responseText: OK
                  payload: '{ "event_id": "8967e0c6-fe64-4105-bf71-14ae0c256gg4", "event_fqn": "CONVERSATION_NOTE_ADDED", "event_version": "1", "event_timestamp": "2023-09-15T12:00:00.000Z", "organization": { "id": "g1b15dq2-bba8-48a8-a92e-852014a166r9", "name": "Your Org Name" }, "data": { "conversation": { "csid": 1234, "channel": "WIDGET_CHAT", "status": "OPEN", "direction": "INBOUND", "queue": { "id": "b5b10483-7d28-4dea-bf8d-0d88cc3bd7cc", "name": "Your Queue" }, "contact_point": "Your Contact Point", "requester": { "id": "ec4a2b65-0403-42b3-b054-8998325fd8ac", "name": "Test Requester", "email": "test@example.com", "phone": null, "roles": [ "Enduser" ] }, "assignee": { "id": "cccb8520-e24f-43bf-8344-49d07665d854", "name": "An Agent", "email": "agent@yourcompany.com", "phone": "+4511223344", "roles": [ "Admin", "TeamLead", "SystemAdmin", "Agent" ] }, "subject": null, "tags": [], "created_at": "2023-09-01T12:00:00.000Z" }, "note_id": "ac951357-5189-4707-add7-616af55698q7", "text": "Some Note Added", "created_at": "2023-09-15T12:00:00.000Z", "author": { "id": "cccb8520-e24f-43bf-8344-49d07665d854", "name": "An Agent", "email": "agent@yourcompany.com", "phone": "+4511223344", "roles": [ "Admin", "TeamLead", "SystemAdmin", "Agent" ] } } }'
                - deliveryDetail:
                    deliveryTimestamp: '2023-09-15T08:00:00.000Z'
                    success: true
                    responseCode: 200
                    responseText: OK
                  payload: '{ "event_id": "9963e0c6-fe64-4105-bf71-14ae0c123hh5", "event_fqn": "CONVERSATION_NOTE_ADDED", "event_version": "1", "event_timestamp": "2023-09-15T08:00:00.000Z", "organization": { "id": "g1b15dq2-bba8-48a8-a92e-852014a166r9", "name": "Your Org Name" }, "data": { "conversation": { "csid": 1234, "channel": "WIDGET_CHAT", "status": "OPEN", "direction": "INBOUND", "queue": { "id": "b5b10483-7d28-4dea-bf8d-0d88cc3bd7cc", "name": "Your Queue" }, "contact_point": "Your Contact Point", "requester": { "id": "ec4a2b65-0403-42b3-b054-8998325fd8ac", "name": "Test Requester", "email": "test@example.com", "phone": null, "roles": [ "Enduser" ] }, "assignee": { "id": "cccb8520-e24f-43bf-8344-49d07665d854", "name": "An Agent", "email": "agent@yourcompany.com", "phone": "+4511223344", "roles": [ "Admin", "TeamLead", "SystemAdmin", "Agent" ] }, "subject": null, "tags": [], "created_at": "2023-09-01T12:00:00.000Z" }, "note_id": "ac951357-5189-4707-add7-616af55698q7", "text": "First Note", "created_at": "2023-09-15T08:00:00.000Z", "author": { "id": "cccb8520-e24f-43bf-8344-49d07665d854", "name": "An Agent", "email": "agent@yourcompany.com", "phone": "+4511223344", "roles": [ "Admin", "TeamLead", "SystemAdmin", "Agent" ] } } }'
        '400':
          description: 'Invalid value for: path parameter webhookSubscriptionId, Invalid value extracted from request context'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BadRequest'
              example:
                message: Invalid value in request
        '404':
          description: An entity in this request could not be found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/NotFound'
              example:
                message: The requested resource could not be found
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ServerError'
              example:
                message: There was an internal server error while processing the request
components:
  schemas:
    GetWebhookSubscriptionOutput:
      title: GetWebhookSubscriptionOutput
      type: object
      required:
      - data
      properties:
        data:
          $ref: '#/components/schemas/WebhookSubscription'
    Map_String:
      title: Map_String
      type: object
      additionalProperties:
        type: string
    EventDeliveryLog:
      title: EventDeliveryLog
      type: object
      required:
      - deliveryDetail
      - payload
      properties:
        deliveryDetail:
          $ref: '#/components/schemas/DeliveryDetail'
        payload:
          type: string
    NoRecentDelivery:
      title: NoRecentDelivery
      type: object
    NotFound:
      title: NotFound
      type: object
      required:
      - message
      properties:
        message:
          type: string
    GetWebhookLastDeliveryStatusOutput:
      title: GetWebhookLastDeliveryStatusOutput
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/EventDeliveryStatus'
    EventDeliveryStatus:
      title: EventDeliveryStatus
      type: object
      required:
      - event
      - deliveryStatus
      properties:
        event:
          description: 'values: [SLAEvaluationVoided, ConversationPending, SLAEvaluationBreached, ConversationMessageAdded, ConversationCustomAttributeUpdated, SLAEvaluationAchieved, ConversationAssigned, ConversationMessageDeliveryDelivered, ConversationMessageDeliveryInfo, ConversationTransferred, ConversationEnqueued, AgentUnbannedEnduser, TypingStarted, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationMessageDeliveryFailed, ConversationTagAdded, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, ConversationMessageDeliverySeen, AgentUnbannedIp, ConversationMessageDeliverySent, AgentBannedIp, ConversationTagRemoved, ConversationRated, SLAEvaluationPending, ConversationMessageDeliverySpamComplaint, ConversationPendingExpired]'
          type: string
        deliveryStatus:
          $ref: '#/components/schemas/DeliveryStatus'
    Filters1:
      title: Filters
      oneOf:
      - $ref: '#/components/schemas/CombinedFilters'
    WebhookSubscription:
      title: WebhookSubscription
      type: object
      required:
      - id
      - name
      - url
      - headers
      - secretKey
      - enabled
      - createdAt
      - createdBy
      - updatedAt
      - updatedBy
      properties:
        id:
          description: The Webhook Subscription ID
          type: string
          format: uuid
        name:
          description: The Webhook Subscription name
          type: string
        subscribedEvents:
          description: The set of events this Webhook Subscription is subscribed to
          type: array
          uniqueItems: true
          items:
            description: 'values: [SLAEvaluationVoided, ConversationPending, SLAEvaluationBreached, ConversationMessageAdded, ConversationCustomAttributeUpdated, SLAEvaluationAchieved, ConversationAssigned, ConversationMessageDeliveryDelivered, ConversationMessageDeliveryInfo, ConversationTransferred, ConversationEnqueued, AgentUnbannedEnduser, TypingStarted, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationMessageDeliveryFailed, ConversationTagAdded, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, ConversationMessageDeliverySeen, AgentUnbannedIp, ConversationMessageDeliverySent, AgentBannedIp, ConversationTagRemoved, ConversationRated, SLAEvaluationPending, ConversationMessageDeliverySpamComplaint, ConversationPendingExpired]'
            type: string
        url:
          description: URL of the server that the webhook request should be sent to
          type: string
        headers:
          $ref: '#/components/schemas/Webhook_Headers_Map_String_String'
        secretKey:
          description: Dixa generated secret key, used to sign the requests
          type: string
        enabled:
          description: Defines whether this Webhook Subscription is enabled or disabled
          type: boolean
        createdAt:
          description: Date when this Webhook Subscription was created
          type: string
          format: date-time
        createdBy:
          description: The ID of the user who created this Webhook Subscription
          type: string
          format: uuid
        updatedAt:
          description: Date when this Webhook Subscription was last updated
          type: string
          format: date-time
        updatedBy:
          description: The ID of the user who last updated this Webhook Subscription
          type: string
          format: uuid
        filters:
          $ref: '#/components/schemas/Map_WebhookEventType_Filters'
          description: Filters to be applied to the events that are sent to this Webhook Subscription
    ListWebhookSubscriptionsEndpointOutput:
      title: ListWebhookSubscriptionsEndpointOutput
      type: object
      properties:
        data:
          type: array
          items:
            $ref: '#/components/schemas/WebhookSubscription'
    IsOneOf5:
      title: IsOneOf
      type: object
      required:
      - field
      - values
      properties:
        field:
          description: 'values: [InitialChannel, OperationOrigin, QueueId]'
          type: string
        values:
          type: array
          minItems: 1
          items:
            type: string
    Map_WebhookEventType_Filters:
      title: Map_WebhookEventType_Filters
      type: object
      additionalProperties:
        $ref: '#/components/schemas/Filters1'
    PatchWebhookSubscriptionInput:
      title: PatchWebhookSubscriptionInput
      type: object
      properties:
        name:
          description: The Webhook Subscription name
          type: string
        events:
          description: 'The set of events this Webhook Subscription subscribes to. Allowed values: [SLAEvaluationVoided, ConversationPending, SLAEvaluationBreached, ConversationMessageAdded, ConversationCustomAttributeUpdated, SLAEvaluationAchieved, ConversationAssigned, ConversationMessageDeliveryDelivered, ConversationMessageDeliveryInfo, ConversationTransferred, ConversationEnqueued, AgentUnbannedEnduser, TypingStarted, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationMessageDeliveryFailed, ConversationTagAdded, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, ConversationMessageDeliverySeen, AgentUnbannedIp, ConversationMessageDeliverySent, AgentBannedIp, ConversationTagRemoved, ConversationRated, SLAEvaluationPending, ConversationMessageDeliverySpamComplaint, ConversationPendingExpired]'
          type: array
          uniqueItems: true
          items:
            description: 'values: [SLAEvaluationVoided, ConversationPending, SLAEvaluationBreached, ConversationMessageAdded, ConversationCustomAttributeUpdated, SLAEvaluationAchieved, ConversationAssigned, ConversationMessageDeliveryDelivered, ConversationMessageDeliveryInfo, ConversationTransferred, ConversationEnqueued, AgentUnbannedEnduser, TypingStarted, ConversationCreated, ConversationUnassigned, ConversationOpen, ConversationAbandoned, ConversationClosed, ConversationMessageDeliveryFailed, ConversationTagAdded, ConversationNoteAdded, AgentBannedEnduser, ConversationEndUserReplaced, ConversationMessageDeliverySeen, AgentUnbannedIp, ConversationMessageDeliverySent, AgentBannedIp, ConversationTagRemoved, ConversationRated, SLAEvaluationPending, ConversationMessageDeliverySpamComplaint, ConversationPendingExpired]'
            type: string
        url:
          description: URL of the server that the webhook request should be sent to
          type: string
        authorization:
          $ref: '#/components/schemas/WebhookAuthorization'
        customHeaders:
          $ref: '#/components/schemas/Map_String'
          description: Custom headers that will be added to the webhook request
        enabled:
          description: Defines whether this Webhook Subscription is enabled or disabled
          type: boolean
        filters:
          $ref: '#/components/schemas/Map_WebhookEventType_Filters'
          description: Filters to be applied to the events of the Webhook Subscription, only filtered events will be sent out. Filters can target a conversation channel, queue...
    ServerError:
      title: ServerError
      type: object
      required:
      - message
      properties:
        message:
          type: string
    BadRequest:
      title: BadRequest
      type: object
      required:
      - message
      properties:
        message:
          type: string
    CombinedFilters:
      title: CombinedFilters
      type: object
      required:
      - strategy
      - conditions
      properties:
        strategy:
          description: 'values: [All, Any]'
          type: string
        conditions:
          type: array
          minItems: 1
          items:
            $ref: '#/components/schemas/Condition1'
    DeliveryStatus:
      title: DeliveryStatus
      oneOf:
      - $ref: '#/components/schemas/DeliveryDetail'
      - $ref: '#/components/schemas/NoRecentDelivery'
    Condition1:
      title: Condition
      oneOf:
      - $ref: '#/components/schemas/IsNotOneOf5'
      - $ref: '#/components/schemas/IsOneOf5'
    DeliveryDetail:
      title: DeliveryDetail
      type: object
      required:
      - deliveryTimestamp
      - success
      - responseCode
      - responseText
      properties:
        deliveryTimestamp:
          type: string
        success:
          type

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# Full source: https://raw.githubusercontent.com/api-evangelist/dixa/refs/heads/main/openapi/dixa-webhooks-api-openapi.yml