Salesforce

Salesforce Interaction Service API

The Salesforce Interaction Service API enables automation and customization of the Bring Your Own Channel (BYOC) experience for messaging. It sends inbound messaging interactions from external end-user clients to Salesforce, including static content messages, typing indicators, file attachments, and message status updates.

Documentation GitHub

Documentation

📖

Documentation

https://developer.salesforce.com/docs/service/interaction-service-api/overview

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GettingStarted

https://developer.salesforce.com/docs/service/interaction-service-api/guide/get-started.html

📖

APIReference

https://developer.salesforce.com/docs/service/interaction-service-api/references

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Authentication

https://developer.salesforce.com/docs/service/interaction-service-api/guide/authorization.html

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API entry from apis.yml

aid: salesforce:salesforce-interaction-service-api
name: Salesforce Interaction Service API
tags:
- BYOC
- Customer Service
- Messaging
- Omnichannel
- Service Cloud
image: https://www.salesforce.com/content/dam/sfdc-docs/www/logos/logo-salesforce.svg
humanURL: https://developer.salesforce.com/docs/service/interaction-service-api/overview
baseURL: https://{instance}.salesforce.com/services/data/v{version}
properties:
- url: https://developer.salesforce.com/docs/service/interaction-service-api/overview
  type: Documentation
- url: https://developer.salesforce.com/docs/service/interaction-service-api/guide/get-started.html
  type: GettingStarted
- url: https://developer.salesforce.com/docs/service/interaction-service-api/references
  type: APIReference
- url: https://developer.salesforce.com/docs/service/interaction-service-api/guide/authorization.html
  type: Authentication
description: The Salesforce Interaction Service API enables automation and customization of the Bring
  Your Own Channel (BYOC) experience for messaging. It sends inbound messaging interactions from external
  end-user clients to Salesforce, including static content messages, typing indicators, file attachments,
  and message status updates.