Salesforce Interaction Service API

aid: salesforce:salesforce-interaction-service-api
name: Salesforce Interaction Service API
tags:
- BYOC
- Customer Service
- Messaging
- Omnichannel
- Service Cloud
image: https://www.salesforce.com/content/dam/sfdc-docs/www/logos/logo-salesforce.svg
humanURL: https://developer.salesforce.com/docs/service/interaction-service-api/overview
baseURL: https://{instance}.salesforce.com/services/data/v{version}
properties:
- url: https://developer.salesforce.com/docs/service/interaction-service-api/overview
  type: Documentation
- url: https://developer.salesforce.com/docs/service/interaction-service-api/guide/get-started.html
  type: GettingStarted
- url: https://developer.salesforce.com/docs/service/interaction-service-api/references
  type: APIReference
- url: https://developer.salesforce.com/docs/service/interaction-service-api/guide/authorization.html
  type: Authentication
description: The Salesforce Interaction Service API enables automation and customization of the Bring
  Your Own Channel (BYOC) experience for messaging. It sends inbound messaging interactions from external
  end-user clients to Salesforce, including static content messages, typing indicators, file attachments,
  and message status updates.