SiteJabber

aid: sitejabber
accessModel:
  pricing: contact-sales
  onboarding: request
  trial: false
  try_now: false
  public: false
  label: Gated
  confidence: high
  source:
  - https://www.smartcustomer.com/business/pricing
  - https://api.sitejabber.com/
  note: 'The API REFERENCE is fully public and requires no login. Access to the API is not: a client_token is issued to a
    business from its account (biz.smartcustomer.com/account) and there is no self-serve developer signup, no sandbox and
    no trial key. All four packages are contact-sales with no published price, and API is a feature row on the plan matrix.'
  generated: '2026-08-13'
  method: searched
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sitejabber.png
name: SiteJabber
description: 'SiteJabber is a consumer review platform, rebranded as SmartCustomer at smartcustomer.com, where shoppers read
  and write reviews about online businesses, services and products. Operating for over twenty years, it emphasizes consumer
  protection through review moderation and verification, and offers a browser extension that surfaces business ratings while
  users browse. On the business side it is an official Google Review Partner that distributes verified reviews to Google Seller
  Ratings, Google Business profiles and Google Shopping Ads, and it sells review sourcing, moderation, showcasing widgets,
  competitive intelligence and e-commerce integrations across four contact-sales packages. It was surfaced as a portfolio
  company of 500 Global and added to the API Evangelist network. It does publish a developer API: the SmartCustomer Business
  API, a 31-operation REST surface documented at api.sitejabber.com covering business ratings, consumer reviews and moderation,
  reviewer messaging, review requests by email and SMS, a full product-review and catalog surface, and two CCPA-shaped customer-privacy
  operations. A prior enrichment pass recorded no API; that was wrong — the reference is served from the pre-rebrand api.sitejabber.com
  host, which is not linked from the current consumer or business site navigation.'
url: https://raw.githubusercontent.com/api-evangelist/sitejabber/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- 500-global
x-tier: profiled
x-tier-reason: published-api-reference
x-rebrand:
  from: SiteJabber (sitejabber.com)
  to: SmartCustomer (smartcustomer.com)
x-enrichment:
  date: '2026-08-13'
  status: enriched
  artifacts_added: 20
  pass: local-v1
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-08-13'
tags:
- Company
- Reviews
- Consumer Reviews
- Product Reviews
- Reputation Management
- Reviews Management
- E-commerce
- Trust and Safety
- Google Seller Ratings
- Customer Feedback
- Ratings
- Privacy
apis:
- name: SmartCustomer (Sitejabber) Business API
  description: 'The SmartCustomer Business API (published under the pre-rebrand Sitejabber name at api.sitejabber.com) is
    the review-management API behind SmartCustomer''s business product. It covers business profile and ratings lookup (single
    and bulk), business Q&A, consumer reviews (read, search by keyword/label/date, publish an unpublished review, flag a review),
    review comments, resolution attempts and direct messaging with reviewers, review requests by email or SMS, partner write/edit
    review links, a full product-reviews surface (catalog CRUD, product Q&A, product reviews with photos, votes, top-rated,
    aggregate stats, product review requests), and two CCPA-shaped privacy operations that let a business access or remove
    a customer''s information. Authentication is two-part: a client_token API key on every request plus a user_token session
    header obtained from POST /login.'
  humanURL: https://api.sitejabber.com/
  baseURL: https://api.smartcustomer.com/v1
  tags:
  - Reviews
  - Consumer Reviews
  - Reputation Management
  - Product Reviews
  - Reviews Management
  properties:
  - type: OpenAPI
    url: openapi/sitejabber-business-api-openapi.yml
  - type: Documentation
    url: https://api.sitejabber.com/
  - type: APIReference
    url: https://api.sitejabber.com/
  - type: Authentication
    url: authentication/sitejabber-authentication.yml
  - type: RateLimits
    url: rate-limits/sitejabber-rate-limits.yml
  - type: ErrorCatalog
    url: errors/sitejabber-problem-types.yml
  - type: Conventions
    url: conventions/sitejabber-conventions.yml
  - type: DataModel
    url: data-model/sitejabber-data-model.yml
  - type: Overlay
    url: overlays/sitejabber-business-api-overlay.yaml
  - type: MCPServer
    url: mcp/sitejabber-mcp.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/sitejabber-domain-security.yml
- type: Website
  url: https://www.smartcustomer.com
- type: Login
  url: https://www.smartcustomer.com/login
- type: Pricing
  url: https://www.smartcustomer.com/business/pricing
- type: TermsOfService
  url: https://www.smartcustomer.com/terms
- type: PrivacyPolicy
  url: https://www.smartcustomer.com/privacy
- type: Support
  url: https://www.smartcustomer.com/contact-us
- type: DeveloperPortal
  url: https://api.sitejabber.com/
- type: Documentation
  url: https://api.sitejabber.com/
- type: GitHubOrganization
  url: https://github.com/smartcustomer-reviews
- type: SignUp
  url: https://www.smartcustomer.com/registration
- type: HelpCenter
  url: https://www.smartcustomer.com/faq
- type: Packages
  url: packages/sitejabber-packages.yml
- type: SDKs
  url: packages/sitejabber-packages.yml
- type: LLMsTxt
  url: llms/sitejabber-llms.txt
- type: AgentSkill
  url: skills/_index.yml
- type: Conformance
  url: conformance/sitejabber-conformance.yml
- type: Lifecycle
  url: lifecycle/sitejabber-lifecycle.yml
- type: Plans
  url: plans/sitejabber-plans-pricing.yml
- type: Components
  url: components/sitejabber-components.yml