Charles Co

aid: charles-co
name: Charles Co
description: Charles (charlesAI, hello-charles.com) is a Berlin-based conversational commerce and CRM platform that lets brands
  sell, market, and support customers over WhatsApp, Instagram, Facebook Messenger, and Webchat. Founded in 2019, the platform
  connects chat-app APIs (WhatsApp Business, Messenger) with e-commerce and CRM systems such as Shopify, Salesforce, SAP,
  and HubSpot, and layers AI agents over them to automate the full funnel from acquisition and conversion to retention while
  staying GDPR compliant. Charles exposes a token-authenticated HTTP API organized around per-tenant "universe" hosts, a public
  Postman workspace, and a (now deprecated) JavaScript/TypeScript browser SDK published to npm. It was surfaced as a portfolio
  lead of Speedinvest and enriched into the API Evangelist network from its public developer surface.
url: https://raw.githubusercontent.com/api-evangelist/charles-co/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- speedinvest
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
image: https://www.hello-charles.com/hubfs/feature_charles.png
tags:
- Company
- Conversational Commerce
- Messaging
- WhatsApp
- CRM
- Customer-Support
- E-Commerce
- AI Agents
tags_raw:
- Company
- Conversational Commerce
- Messaging
- WhatsApp
- CRM
- Customer Support
- E-Commerce
- AI Agents
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Charles API
  description: Token-authenticated HTTP API behind the Charles conversational commerce platform. Clients authenticate against
    a per-tenant "universe" host and the central api.hello-charles.com service, then work with conversations, contacts, analytics,
    topics, and account resources exposed through the browser SDK.
  humanURL: https://c-commerce.github.io/charles-browser-sdk/
  baseURL: https://api.hello-charles.com
  properties:
  - type: SDK
    url: https://github.com/c-commerce/charles-browser-sdk
common:
- type: DomainSecurity
  url: security/charles-co-domain-security.yml
- type: Packages
  url: packages/charles-co-packages.yml
- type: SDKs
  url: packages/charles-co-packages.yml
- type: Authentication
  url: authentication/charles-co-authentication.yml
- type: Conventions
  url: conventions/charles-co-conventions.yml
- type: Lifecycle
  url: lifecycle/charles-co-lifecycle.yml
- type: StatusPage
  url: https://status.hello-charles.com/
- type: LLMsTxt
  url: llms/charles-co-llms.txt
- type: Website
  url: https://www.hello-charles.com/
- type: DeveloperPortal
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: Documentation
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: APIReference
  url: https://c-commerce.github.io/charles-browser-sdk/
- type: Integrations
  url: https://www.hello-charles.com/integrations
- type: Blog
  url: https://www.hello-charles.com/blog
- type: Support
  url: https://help.hello-charles.com/
- type: HelpCenter
  url: https://help.hello-charles.com/
- type: GitHubOrganization
  url: https://github.com/c-commerce
- type: Postman
  url: https://www.postman.com/hello-charles/workspace/charles/
- type: Login
  url: https://app.hello-charles.com/
- type: SignUp
  url: https://www.hello-charles.com/apply-for-a-demo/
- type: PrivacyPolicy
  url: https://www.hello-charles.com/privacy-policy/
- type: Imprint
  url: https://www.hello-charles.com/imprint/
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence