Twilio

Twilio Channels API

Manage Flex communication channels

Documentation GitHub OpenAPI

Operations 4

GET /Channels Twilio List Flex Channels #

POST /Channels Twilio Create a Flex Channel #

GET /Channels/{ChannelSid} Twilio Fetch a Flex Channel #

DELETE /Channels/{ChannelSid} Twilio Delete a Flex Channel #

Work with this as data

Every API here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for apis

7 MCP tools reach this

find_apisBrowse and filter every API in the catalog.
get_api_artifactsOne API's artifacts, grouped by type.
get_openapiThe primary OpenAPI for this API.
find_similar_apisAPIs that look like this one.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This API

curl "https://apis.io/api/v1/apis/twilio-channels-api"

All apis

curl "https://apis.io/api/v1/apis?limit=25"

Discovery needs no key. Ratings and market analysis are Pro.

Get an API key

Free tier, no email required.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.

OpenAPI Specification

openapi: 3.2.0
info:
  title: Twilio Flex Channels API
  description: Programmable digital engagement center API for building customized omnichannel contact center solutions. Manage Flex configuration, channels, flows, interactions, plugins, and worker insights for customer communication across voice, SMS, chat, WhatsApp, and more.
  version: '2.0'
  contact:
    name: Twilio Support
    url: https://support.twilio.com
    email: support@twilio.com
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
  termsOfService: https://www.twilio.com/legal/tos
servers:
- url: https://flex-api.twilio.com/v1
  description: Twilio Flex API v1
- url: https://flex-api.twilio.com/v2
  description: Twilio Flex API v2
security:
- accountSid_authToken: []
tags:
- name: Channels
  description: Manage Flex communication channels
paths:
  /Channels:
    get:
      operationId: listChannels
      summary: Twilio List Flex Channels
      description: Retrieve a list of Flex channels.
      tags:
      - Channels
      parameters:
      - name: PageSize
        in: query
        schema:
          type: integer
          minimum: 1
          maximum: 100
      responses:
        '200':
          description: List of channels
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelList'
    post:
      operationId: createChannel
      summary: Twilio Create a Flex Channel
      description: Create a new Flex channel for handling a customer interaction.
      tags:
      - Channels
      requestBody:
        required: true
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateChannelRequest'
      responses:
        '201':
          description: Channel created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FlexChannel'
        '400':
          description: Invalid request
  /Channels/{ChannelSid}:
    get:
      operationId: fetchChannel
      summary: Twilio Fetch a Flex Channel
      tags:
      - Channels
      parameters:
      - name: ChannelSid
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Channel details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FlexChannel'
        '404':
          description: Channel not found
    delete:
      operationId: deleteChannel
      summary: Twilio Delete a Flex Channel
      tags:
      - Channels
      parameters:
      - name: ChannelSid
        in: path
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Channel deleted
components:
  schemas:
    CreateChannelRequest:
      type: object
      required:
      - FlexFlowSid
      - Identity
      - ChatUserFriendlyName
      - ChatFriendlyName
      properties:
        FlexFlowSid:
          type: string
        Identity:
          type: string
        ChatUserFriendlyName:
          type: string
        ChatFriendlyName:
          type: string
        Target:
          type: string
        ChatUniqueName:
          type: string
        PreEngagementData:
          type: string
        TaskSid:
          type: string
        TaskAttributes:
          type: string
        LongLived:
          type: boolean
    FlexChannel:
      type: object
      properties:
        sid:
          type: string
        account_sid:
          type: string
          pattern: ^AC[0-9a-fA-F]{32}$
        flex_flow_sid:
          type: string
        user_sid:
          type: string
        task_sid:
          type: string
        date_created:
          type: string
          format: date-time
        date_updated:
          type: string
          format: date-time
        url:
          type: string
          format: uri
    PaginationMeta:
      type: object
      properties:
        page:
          type: integer
        page_size:
          type: integer
        first_page_url:
          type: string
          format: uri
        previous_page_url:
          type: string
          format: uri
        next_page_url:
          type: string
          format: uri
        url:
          type: string
          format: uri
        key:
          type: string
    ChannelList:
      type: object
      properties:
        flex_chat_channels:
          type: array
          items:
            $ref: '#/components/schemas/FlexChannel'
        meta:
          $ref: '#/components/schemas/PaginationMeta'
  securitySchemes:
    accountSid_authToken:
      type: http
      scheme: basic
      description: Use your Twilio Account SID as the username and Auth Token as the password for HTTP Basic authentication.
externalDocs:
  description: Twilio Flex API Documentation
  url: https://www.twilio.com/docs/flex