Customer Support & Service in North America
18 customer support & service providers across North America, publishing 55 APIs.
Customer Support & Service across North America — 18 providers on the APIs.io network sit in both cohorts, and between them they publish 55 indexed APIs.
8 of the 18 publish at least one machine-readable API; 10 publish nothing indexed at all. That split is the first thing worth reading here — a vertical can be well represented in a market and still have almost no programmable surface.
By Kin Score band: 6 emerging, 3 exemplar, 3 minimal, 2 strong, 2 developing, and 1 thin.
Leading by rating: Regal, Zoom Phone, 8x8, Assembled, Kore.ai, Uniphore, and 12 more.
Region membership is derived from three explicit signals — a provider tag, a provider-name pattern, or a stated headquarters in the provider’s own description. This is a map of stated headquarters, not of markets served.
Providers (18)
| Provider | Description | APIs | Rating |
|---|---|---|---|
| Regal | Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously... | 6 | exemplar |
| Zoom Phone | Zoom Phone is the cloud PBX / UCaaS voice product of Zoom Communications, headquartered in San Jose, California, and sold worldwide from its United States home market. It replac... | 2 | exemplar |
| 8x8 | 8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers i... | 34 | exemplar |
| Assembled | Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Foun... | 4 | strong |
| Kore.ai | Kore.ai is an enterprise conversational and agentic AI platform used to build, deploy, govern and observe AI agents for customer experience and employee experience work — contac... | 3 | strong |
| Uniphore | Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC... | 3 | developing |
| Forethought | Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and r... | 2 | developing |
| Posh | Posh (Posh AI, legally Posh Technologies) is a Boston-headquartered, remote-first conversational and agentic AI company founded in 2018 by Karan Kashyap and Matt McEachern out o... | 1 | thin |
| [24]7.ai | [24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel plat... | 0 | emerging |
| Giga | Giga (legal name Giga AI, Inc.; formerly Giga ML) is a San Francisco-based agentic AI company that builds human-like voice, chat, and multimodal AI agents for high-volume enterp... | 0 | emerging |
| Pindrop Security | Pindrop is an Atlanta-based voice security and identity company founded in 2011 by Georgia Tech researchers. Its "Real Human + Right Human" platform detects deepfakes, prevents ... | 0 | emerging |
| Keatext | Keatext is a Montreal-based AI text analytics platform that unifies customer feedback from surveys, online reviews, and support tickets into a single dashboard and produces AI-g... | 0 | emerging |
| Dialogus | Dialogus is a frontier AI voice lab building infrastructure for enterprise-grade voice agents that resolve, trace, and control every live conversation across phone systems, inte... | 0 | emerging |
| Eloquent AI | Eloquent AI builds autonomous AI operators for financial services and other regulated industries, automating complex customer operations end-to-end without requiring engineering... | 0 | emerging |
| All City Communications | All City Communications is a Wisconsin-based telephone answering and call center service provider offering 24/7 live answering for businesses across many industries. Founded in ... | 0 | minimal |
| Cogito | Cogito Corp was a Boston-based real-time artificial-intelligence company that provided emotional-intelligence and conversation-guidance software for contact-center agents, analy... | 0 | minimal |
| BryterCX | BryterCX was a customer journey intelligence company based in Greenwood Village, Colorado, formerly known as ClickFox. Its Journey Intelligence platform stitched siloed digital,... | 0 | minimal |
| Utopia Technology Partners | Utopia Technology Partners, Inc. was a help desk software and IT support services company based in Larkspur, California, backed by Battery Ventures (listed as an exited investme... | 0 |
Indexed API documents (170)
Two numbers, both real: these providers publish 55 APIs as their own documents, which the catalog indexes split one-per-resource into 170 documents.
Regal Reporting Webhooks
Regal Campaigns API
Regal Dispositions API
Regal Events API
Regal Messages API
Regal Users API
Regal Active Phone Numbers API
Regal Branded Phone Numbers API
Regal Business Profiles API
Regal Call Handoffs API
Zoom Phone Accounts API
Zoom Phone Alerts API
Zoom Phone Audio Library API
Zoom Phone Auto Receptionists API
Zoom Phone Billing Account API
Zoom Phone Blocked List API
Zoom Phone Call Handling API
Zoom Phone Call Logs API
Zoom Phone Call Queues API
Zoom Phone Carrier Reseller API
Zoom Phone Cloud Peering Provider Exchange API
Zoom Phone Common Areas API
Zoom Phone Dashboard API
Zoom Phone Device Line Keys API
Zoom Phone Dial by Name Directory API
Zoom Phone Emergency Addresses API
Zoom Phone Emergency Service Locations API
Zoom Phone External Contacts API
Zoom Phone Fax API
Zoom Phone Firmware Update Rules API
Zoom Phone Group Call Pickup API
Zoom Phone Groups API
Zoom Phone Inbound Blocked List API
Zoom Phone IVR API
Zoom Phone Line Keys API
Zoom Phone Monitoring Groups API
Zoom Phone Outbound Calling API
Zoom Phone Devices API
Zoom Phone Numbers API
Zoom Phone Plan API
Zoom Phone Plans API
Zoom Phone Roles API
Zoom Phone Private Directory API
Zoom Phone Provider Exchange API
Zoom Phone Provision Templates API
Zoom Phone Recordings API
Zoom Phone Reports API
Zoom Phone Routing Rules API
Zoom Phone Setting API
Zoom Phone Setting Templates API
Zoom Phone Settings API
Zoom Phone Shared Line Appearance API
Zoom Phone Shared Line Group API
Zoom Phone Sites API
Zoom Phone SMS API
Zoom Phone SMS Campaign API
Zoom Phone SMS Campaigns API
Zoom Phone SMS Consent API
Zoom Phone Users API
Zoom Phone Voicemails API
Zoom Phone Zoom Rooms API
8x8 Event Streaming API
Jitsi as a Service (JaaS)
8x8 CPaaS Voice Webhooks
8x8 Addresses API
8x8 Agent Activity API
8x8 Agent status API
8x8 Agents API
8x8 Analytics API
8x8 Attachments API
8x8 Audit API
8x8 Authentication API
8x8 Batch API
8x8 Buckets API
8x8 Bulk Downloads API
8x8 Call Details API
8x8 Call Queue Data Table API
8x8 Call Queue Metrics API
8x8 Campaign Control API
8x8 Cards API
8x8 Channels API
8x8 Chat API
8x8 Common Models Dont Remove API
8x8 Contacts API
8x8 Conversations API
8x8 Engage API
8x8 Evaluations API
8x8 External Campaign API
8x8 File Upload API
8x8 Groups API
8x8 Groups API
8x8 Interactions API
8x8 Interactions Insight API
8x8 Jwk Keys API
8x8 Management API
8x8 Messages API
8x8 Miscellaneous API
8x8 Number Lookup API
8x8 Objects API
8x8 Operations API
8x8 Participants API
8x8 Pbxes API
8x8 Phone calls API
8x8 Queue Agent Activity API
8x8 Queues API
8x8 Queues per PBX API
8x8 Queues Per Site API
8x8 Record Management API
8x8 Recording API
8x8 Report Access API
8x8 Report Defintions API
8x8 Reporting API
8x8 Ring Groups API
8x8 Send Message API
8x8 Send Message Event API
8x8 Send SMS API
8x8 Sites API
8x8 Speech Analytics API
8x8 Transcript Summaries API
8x8 Users API
8x8 Verification API
8x8 Virtual Number Management API
8x8 Voice Messaging API
8x8 Voice Profile API
8x8 Webhook Configuration API
8x8 Webhooks API
8x8 Web Hooks API
8x8 Workflow Definition Management API
8x8 Workflow Instance Management API
8x8 Workflow Triggers API
8x8 Phone Numbers API
Assembled People API
Assembled Agent State API
Assembled Activities API
Assembled Forecasts API
Assembled Time Off API
Assembled Requirements API
Assembled Conversations API
Assembled Reports API
Assembled Activity Types API
Assembled Agent Associations API
Assembled Assist Articles API
Assembled Assist Conversations API
Assembled Assist Replies API
Assembled Assist Responses API
Assembled Event Changes API
Assembled Forecast Adjustments API
Assembled Forecast Outliers API
Assembled Forecast Totals API
Assembled Forecasts Vs Actuals API
Assembled Quality Assurance API
Assembled Queues API
Assembled Requirement Types API
Assembled Roles API
Assembled Sites API
Assembled Skills API
Assembled Teams API
Assembled Working Hours API
Kore.ai AI for Service Platform APIs
Kore.ai Arch MCP Server
Kore.ai Chat API
Kore.ai Conversation API
Kore.ai Workflows API
Uniphore Business AI Cloud (BAIC) Platform API
Uniphore Identity (OpenID Connect)
Uniphore U-Capture REST APIs
Forethought Conversations API
Forethought Metadata API
Forethought Predictions API
Posh Platform API
Other industries in North America
Customer Support & Service elsewhere
This page is the intersection of two independently computed cohorts:
North America and
Customer Support & Service. A provider appears here only when it is
already a member of both. North America membership is matched on tag, name pattern, stated HQ,
so this is a floor rather than a census — coverage gaps show up here as small numbers, not as absent pages.
Work with this as data
Every region here is available over the APIs.io API and to AI agents over MCP.