Customer Support & Service in North America

18 customer support & service providers across North America, publishing 55 APIs.

18 providers 55 published APIs 170 indexed documents

Customer Support & Service across North America — 18 providers on the APIs.io network sit in both cohorts, and between them they publish 55 indexed APIs.

8 of the 18 publish at least one machine-readable API; 10 publish nothing indexed at all. That split is the first thing worth reading here — a vertical can be well represented in a market and still have almost no programmable surface.

By Kin Score band: 6 emerging, 3 exemplar, 3 minimal, 2 strong, 2 developing, and 1 thin.

Leading by rating: Regal, Zoom Phone, 8x8, Assembled, Kore.ai, Uniphore, and 12 more.

Region membership is derived from three explicit signals — a provider tag, a provider-name pattern, or a stated headquarters in the provider’s own description. This is a map of stated headquarters, not of markets served.

Providers (18)

Provider Description APIs Rating
Regal Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously... 6 exemplar
Zoom Phone Zoom Phone is the cloud PBX / UCaaS voice product of Zoom Communications, headquartered in San Jose, California, and sold worldwide from its United States home market. It replac... 2 exemplar
8x8 8x8, Inc. is a San Jose, California headquartered cloud communications provider that sells an integrated UCaaS, CCaaS and CPaaS platform (marketed as XCaaS) to business buyers i... 34 exemplar
Assembled Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Foun... 4 strong
Kore.ai Kore.ai is an enterprise conversational and agentic AI platform used to build, deploy, govern and observe AI agents for customer experience and employee experience work — contac... 3 strong
Uniphore Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC... 3 developing
Forethought Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and r... 2 developing
Posh Posh (Posh AI, legally Posh Technologies) is a Boston-headquartered, remote-first conversational and agentic AI company founded in 2018 by Karan Kashyap and Matt McEachern out o... 1 thin
[24]7.ai [24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel plat... 0 emerging
Giga Giga (legal name Giga AI, Inc.; formerly Giga ML) is a San Francisco-based agentic AI company that builds human-like voice, chat, and multimodal AI agents for high-volume enterp... 0 emerging
Pindrop Security Pindrop is an Atlanta-based voice security and identity company founded in 2011 by Georgia Tech researchers. Its "Real Human + Right Human" platform detects deepfakes, prevents ... 0 emerging
Keatext Keatext is a Montreal-based AI text analytics platform that unifies customer feedback from surveys, online reviews, and support tickets into a single dashboard and produces AI-g... 0 emerging
Dialogus Dialogus is a frontier AI voice lab building infrastructure for enterprise-grade voice agents that resolve, trace, and control every live conversation across phone systems, inte... 0 emerging
Eloquent AI Eloquent AI builds autonomous AI operators for financial services and other regulated industries, automating complex customer operations end-to-end without requiring engineering... 0 emerging
All City Communications All City Communications is a Wisconsin-based telephone answering and call center service provider offering 24/7 live answering for businesses across many industries. Founded in ... 0 minimal
Cogito Cogito Corp was a Boston-based real-time artificial-intelligence company that provided emotional-intelligence and conversation-guidance software for contact-center agents, analy... 0 minimal
BryterCX BryterCX was a customer journey intelligence company based in Greenwood Village, Colorado, formerly known as ClickFox. Its Journey Intelligence platform stitched siloed digital,... 0 minimal
Utopia Technology Partners Utopia Technology Partners, Inc. was a help desk software and IT support services company based in Larkspur, California, backed by Battery Ventures (listed as an exited investme... 0

Indexed API documents (170)

Two numbers, both real: these providers publish 55 APIs as their own documents, which the catalog indexes split one-per-resource into 170 documents.

Regal Reporting Webhooks

Regal publishes 40+ reporting webhook event types covering agent activity, call lifecycle (placed, completed, IVR triggered, wrapup), cal...

Regal Campaigns API

The Campaigns API from Regal — 1 operation(s) for campaigns.

Regal Dispositions API

The Dispositions API from Regal — 1 operation(s) for dispositions.

Regal Events API

Contact creation, update, and custom event tracking

Regal Messages API

The Messages API from Regal — 1 operation(s) for messages.

Regal Users API

List and retrieve Regal user accounts — both human agents and AI agents — with their skills, teams, custom attributes and eligible routin...

Regal Active Phone Numbers API

The ActivePhoneNumbers API from Regal — 1 operation(s) for activephonenumbers.

Regal Branded Phone Numbers API

The BrandedPhoneNumbers API from Regal — 2 operation(s) for brandedphonenumbers.

Regal Business Profiles API

The BusinessProfiles API from Regal — 1 operation(s) for businessprofiles.

Regal Call Handoffs API

The CallHandoffs API from Regal — 1 operation(s) for callhandoffs.

Zoom Phone Accounts API

The Accounts API from Zoom Phone — 2 operation(s) for accounts.

Zoom Phone Alerts API

The Alerts API from Zoom Phone — 2 operation(s) for alerts.

Zoom Phone Audio Library API

The Audio Library API from Zoom Phone — 3 operation(s) for audio library.

Zoom Phone Auto Receptionists API

The Auto Receptionists API from Zoom Phone — 10 operation(s) for auto receptionists.

Zoom Phone Billing Account API

The Billing Account API from Zoom Phone — 2 operation(s) for billing account.

Zoom Phone Blocked List API

The Blocked List API from Zoom Phone — 2 operation(s) for blocked list.

Zoom Phone Call Handling API

The Call Handling API from Zoom Phone — 2 operation(s) for call handling.

Zoom Phone Call Logs API

The Call Logs API from Zoom Phone — 15 operation(s) for call logs.

Zoom Phone Call Queues API

The Call Queues API from Zoom Phone — 18 operation(s) for call queues.

Zoom Phone Carrier Reseller API

The Carrier Reseller API from Zoom Phone — 2 operation(s) for carrier reseller.

Zoom Phone Cloud Peering Provider Exchange API

The Cloud Peering Provider Exchange API from Zoom Phone — 2 operation(s) for cloud peering provider exchange.

Zoom Phone Common Areas API

The Common Areas API from Zoom Phone — 14 operation(s) for common areas.

Zoom Phone Dashboard API

The Dashboard API from Zoom Phone — 11 operation(s) for dashboard.

Zoom Phone Device Line Keys API

The Device Line Keys API from Zoom Phone — 1 operation(s) for device line keys.

Zoom Phone Dial by Name Directory API

The Dial by Name Directory API from Zoom Phone — 2 operation(s) for dial by name directory.

Zoom Phone Emergency Addresses API

The Emergency Addresses API from Zoom Phone — 2 operation(s) for emergency addresses.

Zoom Phone Emergency Service Locations API

The Emergency Service Locations API from Zoom Phone — 3 operation(s) for emergency service locations.

Zoom Phone External Contacts API

The External Contacts API from Zoom Phone — 2 operation(s) for external contacts.

Zoom Phone Fax API

The Fax API from Zoom Phone — 6 operation(s) for fax.

Zoom Phone Firmware Update Rules API

The Firmware Update Rules API from Zoom Phone — 3 operation(s) for firmware update rules.

Zoom Phone Group Call Pickup API

The Group Call Pickup API from Zoom Phone — 4 operation(s) for group call pickup.

Zoom Phone Groups API

The Groups API from Zoom Phone — 2 operation(s) for groups.

Zoom Phone Inbound Blocked List API

The Inbound Blocked List API from Zoom Phone — 5 operation(s) for inbound blocked list.

Zoom Phone IVR API

The IVR API from Zoom Phone — 1 operation(s) for ivr.

Zoom Phone Line Keys API

The Line Keys API from Zoom Phone — 2 operation(s) for line keys.

Zoom Phone Monitoring Groups API

The Monitoring Groups API from Zoom Phone — 4 operation(s) for monitoring groups.

Zoom Phone Outbound Calling API

The Outbound Calling API from Zoom Phone — 12 operation(s) for outbound calling.

Zoom Phone Devices API

The Phone Devices API from Zoom Phone — 8 operation(s) for phone devices.

Zoom Phone Numbers API

The Phone Numbers API from Zoom Phone — 10 operation(s) for phone numbers.

Zoom Phone Plan API

The Phone Plan API from Zoom Phone — 1 operation(s) for phone plan.

Zoom Phone Plans API

The Phone Plans API from Zoom Phone — 2 operation(s) for phone plans.

Zoom Phone Roles API

The Phone Roles API from Zoom Phone — 4 operation(s) for phone roles.

Zoom Phone Private Directory API

The Private Directory API from Zoom Phone — 2 operation(s) for private directory.

Zoom Phone Provider Exchange API

The Provider Exchange API from Zoom Phone — 2 operation(s) for provider exchange.

Zoom Phone Provision Templates API

The Provision Templates API from Zoom Phone — 2 operation(s) for provision templates.

Zoom Phone Recordings API

The Recordings API from Zoom Phone — 8 operation(s) for recordings.

Zoom Phone Reports API

The Reports API from Zoom Phone — 4 operation(s) for reports.

Zoom Phone Routing Rules API

The Routing Rules API from Zoom Phone — 2 operation(s) for routing rules.

Zoom Phone Setting API

The Setting API from Zoom Phone — 4 operation(s) for setting.

Zoom Phone Setting Templates API

The Setting Templates API from Zoom Phone — 2 operation(s) for setting templates.

Zoom Phone Settings API

The Settings API from Zoom Phone — 6 operation(s) for settings.

Zoom Phone Shared Line Appearance API

The Shared Line Appearance API from Zoom Phone — 1 operation(s) for shared line appearance.

Zoom Phone Shared Line Group API

The Shared Line Group API from Zoom Phone — 13 operation(s) for shared line group.

Zoom Phone Sites API

The Sites API from Zoom Phone — 4 operation(s) for sites.

Zoom Phone SMS API

The SMS API from Zoom Phone — 7 operation(s) for sms.

Zoom Phone SMS Campaign API

The SMS Campaign API from Zoom Phone — 6 operation(s) for sms campaign.

Zoom Phone SMS Campaigns API

The SMS Campaigns API from Zoom Phone — 3 operation(s) for sms campaigns.

Zoom Phone SMS Consent API

The SMS Consent API from Zoom Phone — 4 operation(s) for sms consent.

Zoom Phone Users API

The Users API from Zoom Phone — 13 operation(s) for users.

Zoom Phone Voicemails API

The Voicemails API from Zoom Phone — 6 operation(s) for voicemails.

Zoom Phone Zoom Rooms API

The Zoom Rooms API from Zoom Phone — 7 operation(s) for zoom rooms.

8x8 Event Streaming API

Real-time contact center event stream delivered over the Apache Pulsar WebSocket interface. Clients connect to wss://{host}/ws/v2/reader/...

Jitsi as a Service (JaaS)

8x8's hosted Jitsi Meet video platform, integrated through the Jitsi IFrame API (commands, events and functions) and authorized with RS25...

8x8 CPaaS Voice Webhooks

Subaccount-level HTTP POST callbacks emitted by the 8x8 CPaaS voice platform: VSS (Voice Session Summary) for end-of-session outcomes, VC...

8x8 Addresses API

The Addresses API from 8x8 — 2 operation(s) for addresses.

8x8 Agent Activity API

The Agent Activity API from 8x8 — 1 operation(s) for agent activity.

8x8 Agent status API

Manages and obtains the status for tenant agents

8x8 Agents API

This API retrieves realtime metrics related to agents for a given queue or group.

8x8 Analytics API

The Analytics API from 8x8 — 9 operation(s) for analytics.

8x8 Attachments API

Allows adding and retrieving attachments of a conversation.

8x8 Audit API

Audit api

8x8 Authentication API

Creates access tokens for endpoint access.

8x8 Batch API

The Batch API API from 8x8 — 7 operation(s) for batch api.

8x8 Buckets API

Manage buckets

8x8 Bulk Downloads API

Bulk content operations

8x8 Call Details API

The Call Details API from 8x8 — 1 operation(s) for call details.

8x8 Call Queue Data Table API

The Call Queue Data Table API from 8x8 — 1 operation(s) for call queue data table.

8x8 Call Queue Metrics API

The Call Queue Metrics API from 8x8 — 1 operation(s) for call queue metrics.

8x8 Campaign Control API

Start, stop, pause campaigns

8x8 Cards API

The Cards API from 8x8 — 3 operation(s) for cards.

8x8 Channels API

Enables ChatAPI channel registration and association with a webhook containing channel.

8x8 Chat API

Send and receive public Chat Room messages

8x8 Common Models Dont Remove API

The Common Models Dont Remove API from 8x8 — 1 operation(s) for common models dont remove.

8x8 Contacts API

The Contacts API API from 8x8 — 3 operation(s) for contacts api.

8x8 Conversations API

Provides Contact Center interaction capabilities.

8x8 Engage API

The Engage API API from 8x8 — 2 operation(s) for engage api.

8x8 Evaluations API

The Evaluations API from 8x8 — 3 operation(s) for evaluations.

8x8 External Campaign API

External customer-facing endpoints for campaign management

8x8 File Upload API

The File Upload API API from 8x8 — 2 operation(s) for file upload api.

8x8 Groups API

The Groups API API from 8x8 — 3 operation(s) for groups api.

8x8 Groups API

This API retrieves realtime metrics related to groups.

8x8 Interactions API

The Interactions API from 8x8 — 11 operation(s) for interactions.

8x8 Interactions Insight API

Retrieve interaction insights for a customer

8x8 Jwk Keys API

An API that offers JWK public key access to customers.

8x8 Management API

The Management API API from 8x8 — 10 operation(s) for management api.

8x8 Messages API

Allows adding and retrieving messages of a conversation.

8x8 Miscellaneous API

The Miscellaneous API from 8x8 — 4 operation(s) for miscellaneous.

8x8 Number Lookup API

The Number Lookup API API from 8x8 — 1 operation(s) for number lookup api.

8x8 Objects API

Manage objects

8x8 Operations API

The Operations API from 8x8 — 1 operation(s) for operations.

8x8 Participants API

Enables participants access control.

8x8 Pbxes API

The Pbxes API from 8x8 — 1 operation(s) for pbxes.

8x8 Phone calls API

Manages and assigns phone contacts along with transaction codes and interaction IDs

8x8 Queue Agent Activity API

The Queue Agent Activity API from 8x8 — 1 operation(s) for queue agent activity.

8x8 Queues API

This API retrieves real-time metrics related to queues

8x8 Queues per PBX API

The Queues per PBX API from 8x8 — 1 operation(s) for queues per pbx.

8x8 Queues Per Site API

The Queues Per Site API from 8x8 — 1 operation(s) for queues per site.

8x8 Record Management API

Add and remove records from campaigns

8x8 Recording API

The Recording API API from 8x8 — 2 operation(s) for recording api.

8x8 Report Access API

Create Reports, access report content and metadata

8x8 Report Defintions API

The Report Defintions API from 8x8 — 2 operation(s) for report defintions.

8x8 Reporting API

The Reporting API API from 8x8 — 10 operation(s) for reporting api.

8x8 Ring Groups API

The RingGroups API from 8x8 — 3 operation(s) for ringgroups.

8x8 Send Message API

The Send Message API API from 8x8 — 6 operation(s) for send message api.

8x8 Send Message Event API

The Send Message Event API API from 8x8 — 2 operation(s) for send message event api.

8x8 Send SMS API

The Send SMS API API from 8x8 — 5 operation(s) for send sms api.

8x8 Sites API

The Sites API from 8x8 — 3 operation(s) for sites.

8x8 Speech Analytics API

The Speech Analytics API from 8x8 — 4 operation(s) for speech analytics.

8x8 Transcript Summaries API

Retrieve transcript summaries for interactions

8x8 Users API

The Users API from 8x8 — 6 operation(s) for users.

8x8 Verification API

Phone number verification via SMS, WhatsApp, Viber, voice calls, and Silent Mobile Authentication (SMA). Supports OTP generation, deliver...

8x8 Virtual Number Management API

The Virtual Number Management API API from 8x8 — 2 operation(s) for virtual number management api.

8x8 Voice Messaging API

The Voice Messaging API from 8x8 — 1 operation(s) for voice messaging.

8x8 Voice Profile API

The Voice Profile API API from 8x8 — 1 operation(s) for voice profile api.

8x8 Webhook Configuration API

The Webhook Configuration API API from 8x8 — 1 operation(s) for webhook configuration api.

8x8 Webhooks API

The Webhooks API API from 8x8 — 2 operation(s) for webhooks api.

8x8 Web Hooks API

Enables webhook definitions that can be associated to channels.

8x8 Workflow Definition Management API

The Workflow Definition Management API from 8x8 — 3 operation(s) for workflow definition management.

8x8 Workflow Instance Management API

The Workflow Instance Management API from 8x8 — 3 operation(s) for workflow instance management.

8x8 Workflow Triggers API

The Workflow Triggers API from 8x8 — 1 operation(s) for workflow triggers.

8x8 Phone Numbers API

The Phone Numbers API from 8x8 — 2 operation(s) for phone numbers.

Assembled People API

Manage agents (people) in the Assembled workforce. List, retrieve, create, and update agents along with their roles, channels, skills, an...

Assembled Agent State API

Read and write real-time agent state used to drive adherence reporting, live dashboards, and dynamic routing. Supports bulk state ingesti...

Assembled Activities API

Create, list, and delete activities — the scheduled shifts, breaks, time off, training, and meetings that make up an agent's calendar. In...

Assembled Forecasts API

Retrieve Assembled's ML-generated forecasts, forecast totals, manual adjustments, and detected outliers. The forecasted-vs-actuals endpoi...

Assembled Time Off API

Programmatically create, list, and cancel time-off requests, and pull a stream of time-off updates for downstream HRIS or payroll synchro...

Assembled Requirements API

Create and list staffing requirements that express how many agents are needed by queue, site, team, or skill across time intervals. Requi...

Assembled Conversations API

Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office — so they can be associated ...

Assembled Reports API

Asynchronously generate and retrieve structured reports including adherence, ticket statistics, and handle times. Reports are kicked off ...

Assembled Activity Types API

Types/categories of activity

Assembled Agent Associations API

Map platform IDs to Assembled people

Assembled Assist Articles API

The Assist Articles API from Assembled — 2 operation(s) for assist articles.

Assembled Assist Conversations API

The Assist Conversations API from Assembled — 2 operation(s) for assist conversations.

Assembled Assist Replies API

The Assist Replies API from Assembled — 1 operation(s) for assist replies.

Assembled Assist Responses API

The Assist Responses API from Assembled — 2 operation(s) for assist responses.

Assembled Event Changes API

Audit trail of schedule modifications

Assembled Forecast Adjustments API

The Forecast Adjustments API from Assembled — 3 operation(s) for forecast adjustments.

Assembled Forecast Outliers API

The Forecast Outliers API from Assembled — 3 operation(s) for forecast outliers.

Assembled Forecast Totals API

The Forecast Totals API from Assembled — 2 operation(s) for forecast totals.

Assembled Forecasts Vs Actuals API

The Forecasts Vs Actuals API from Assembled — 1 operation(s) for forecasts vs actuals.

Assembled Quality Assurance API

The Quality Assurance API from Assembled — 1 operation(s) for quality assurance.

Assembled Queues API

The Queues API from Assembled — 2 operation(s) for queues.

Assembled Requirement Types API

The Requirement Types API from Assembled — 1 operation(s) for requirement types.

Assembled Roles API

Available roles that can be assigned to people

Assembled Sites API

The Sites API from Assembled — 2 operation(s) for sites.

Assembled Skills API

The Skills API from Assembled — 2 operation(s) for skills.

Assembled Teams API

The Teams API from Assembled — 2 operation(s) for teams.

Assembled Working Hours API

The Working Hours API from Assembled — 2 operation(s) for working hours.

Kore.ai AI for Service Platform APIs

The AI for Service REST estate — Automation AI (bot lifecycle, NLP training, analytics, admin, data tables), Search AI (answer generation...

Kore.ai Arch MCP Server

A stdio Model Context Protocol server, @koreai/arch-mcp-tools, that exposes the Kore.ai Agent Platform control plane to an MCP client as ...

Kore.ai Chat API

The Chat API from Kore.ai — 5 operation(s) for chat.

Kore.ai Conversation API

The Conversation API from Kore.ai — 3 operation(s) for conversation.

Kore.ai Workflows API

The Workflows API from Kore.ai — 4 operation(s) for workflows.

Uniphore Business AI Cloud (BAIC) Platform API

The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution: a machine-to-machine toke...

Uniphore Identity (OpenID Connect)

Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues the OAuth 2.0 / OIDC tokens ...

Uniphore U-Capture REST APIs

The U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthenticated API reference on Unip...

Forethought Conversations API

Start and continue Solve conversations.

Forethought Metadata API

Inspect workspace-level Solve configuration.

Forethought Predictions API

Predict labels for customer-support tickets.

Posh Platform API

Posh's customer-facing HTTP API, served from the same gateway that backs the Posh Portal. Posh describes it on its portal page as a "powe...

Other industries in North America

Artificial Intelligence 577 Healthcare 363 Biotechnology & Drug Discovery 305 Digital Health & Telehealth 287 Life Sciences 268 Financial Services 260 Data & Analytics 250 Marketing & Advertising 178 Pharmaceutical 177 Cybersecurity & Identity 176 Financial Technology 176 Climate & Sustainability 174 All of North America →

Customer Support & Service elsewhere

Europe 14 France & Iberia 7 DACH (Germany · Austria · Switzerland) 6 Greater China 4 India & South Asia 2 Africa 1 Central & Eastern Europe 1 Latin America 1 Middle East 1 🇨🇳 China 2 🇫🇷 France 2 🇩🇪 Germany 2 All of Customer Support & Service →

This page is the intersection of two independently computed cohorts: North America and Customer Support & Service. A provider appears here only when it is already a member of both. North America membership is matched on tag, name pattern, stated HQ, so this is a floor rather than a census — coverage gaps show up here as small numbers, not as absent pages.

Work with this as data

Every region here is available over the APIs.io API and to AI agents over MCP.

MCP server

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https://apis.io/mcp

Tools for regions

6 MCP tools reach this
  • find_regionsBrowse and filter every region in the catalog.
  • get_region_leadersPRO — top-rated providers in this region.
  • cohort_statsPRO — the distribution across the region.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

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As a scored cohort
curl "https://apis.io/api/v1/cohorts/region/north-america-customer-support"
The distribution (Pro)
curl "https://apis.io/api/v1/cohorts/region/north-america-customer-support/stats" \
  -H "X-API-Key: $APIS_IO_KEY"

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