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openapi: 3.2.0
info:
version: '2'
title: Verification API
description: Verification API supports phone number verification through OTP delivery via SMS, WhatsApp, Viber, or voice call, and silent mobile authentication, which verifies the number through the mobile network without user interaction.
contact:
name: 8x8 Inc
url: https://cpaas.8x8.com
email: cpaas-support@8x8.com
termsOfService: https://cpaas.8x8.com/en/terms-and-conditions/
servers:
- url: https://verify.8x8.com
description: Asia-Pacific region
- url: https://verify.us.8x8.com
description: North America region
- url: https://verify.8x8.uk
description: Europe region
- url: https://verify.8x8.id
description: Indonesia region
security:
- apiKey: []
tags:
- name: Verification API
description: Phone number verification via SMS, WhatsApp, Viber, voice calls, and Silent Mobile Authentication (SMA). Supports OTP generation, delivery, and validation with comprehensive error handling.
paths:
/api/v2/subaccounts/{subAccountId}/sessions:
parameters:
- name: subAccountId
in: path
description: You must replace *{subAccountId}* with the subaccountid that you want to use. By default this is generated once you signed up with a new account at [https://connect.8x8.com](https://connect.8x8.com).
required: true
schema:
maxLength: 50
minLength: 3
pattern: ^[A-Za-z0-9\-._&]{3,50}$
type: string
post:
responses:
'200':
description: 'The response returned is the following:'
content:
application/json:
schema:
$ref: '#/components/schemas/VerifyResponseV2'
examples:
sms/call/whatsapp:
value:
sessionId: a44a91be5ea5ea118169020897df5459
verifyUri: /api/v2/subaccounts/demo-account-123/sessions/a44a91be5ea5ea118169020897df5459
destination: '+198765432'
status: WAITING
attempt: 0
expiresAt: '2025-12-18T05:59:54.09Z'
retryAfter: '2025-12-18T05:55:04.09Z'
sma:
value:
sessionId: a44a91be5ea5ea118169020897df5459
verifyUri: /api/v2/subaccounts/demo-account-123/sessions/a44a91be5ea5ea118169020897df5459
destination: '+198765432'
status: WAITING
attempt: 0
expiresAt: '2025-06-03T05:59:54.09Z'
retryAfter: '2025-06-03T05:55:04.09Z'
sma:
verificationUrl: https://verify.8x8.com/sma/a44a91be5ea5ea118169020897df5459
'400':
description: Bad request error response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
examples:
subAccountError:
value:
code: 1001
message: Provided subAccountId doesn't belong to your account
errorId: 91b106f0-c0da-4aba-a43a-7af9c5893a80
timestamp: '2025-12-18T02:31:19.4297387+00:00'
msisdnFormatError:
value:
code: 1002
message: Invalid MSISDN format (not E.164 international number)
errorId: b4478860-b76c-e811-814e-022a35cc1c71
timestamp: '2025-12-18T09:25:40.9235752+00:00'
'401':
description: Request was not authenticated response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
example:
code: 1200
message: Request was not authenticated properly
errorId: db9dced4-3534-4d86-9d18-6b448af0d621
timestamp: '2025-12-18T09:42:38.8988997+00:00'
'500':
description: Internal server error
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
example:
code: 2000
message: Internal server error
errorId: db9dced4-3534-4d86-9d18-6b448af0d621
timestamp: '2025-12-18T09:42:38.8988997+00:00'
'426':
description: Upgrade Required — client is using an unsupported TLS version
headers:
Upgrade:
schema:
type: string
example: TLS/1.3
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
example:
code: 1014
message: 'TLS 1.3+ is required for Singapore-bound messages. Detected: TLSv1.2'
errorId: b4478860-b76c-e811-814e-022a35cc1c71
timestamp: '2025-12-18T09:25:40.9235752+00:00'
operationId: verify-request-v2
tags:
- Verification API
parameters:
- name: subAccountId
in: path
description: You must replace *{subAccountId}* with the subaccountid that you want to use. By default this is generated once you signed up with a new account at [https://connect.8x8.com](https://connect.8x8.com).
required: true
schema:
maxLength: 50
minLength: 3
pattern: ^[A-Za-z0-9\-._&]{3,50}$
type: string
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/VerifyRequestV2'
examples:
Sample-Sms-Minimal:
value:
destination: '+19876543210'
Sample-Voice-Minimal:
value:
destination: '+19876543210'
channel: call
Sample-WhatsApp-Minimal:
value:
destination: '+19876543210'
channel: whatsapp
whatsapp:
templateName: abc
Sample-Sms:
value:
destination: 8765 4321
country: SG
brand: ABC
codeLength: 5
codeValidity: 300
codeType: NUMERIC
resendingInterval: 10
channel: sms
sms:
source: ABC
encoding: AUTO
Sample-Voice:
value:
destination: +65(876)54321
country: SG
brand: ABC
codeLength: 5
codeValidity: 300
language: en-US
channel: call
call:
source: '+19876543210'
speed: 0.8
repetition: 3
voiceProfile: en-US-Kimberly
Sample-WhatsApp:
value:
destination: '+6587654321'
codeLength: 5
codeValidity: 300
codeType: NUMERIC
resendingInterval: 10
language: en-US
channel: whatsapp
whatsapp:
templateName: abc
Sample-Sma:
value:
destination: '+6587654321'
channel: sma
summary: Initiate verification
security:
- apiKey: []
description: 'This method allows you to:
- Generate and send a message containing a one-time password
- Place a Voice call containing a one-time password
- Initiate Silent Mobile Authentication (SMA) verification'
/api/v2/subaccounts/{subAccountId}/sessions/{sessionId}:
parameters:
- name: subAccountId
in: path
description: You must replace *{subAccountId}* with the subaccountid that you want to use. By default this is generated once you signed up with a new account at [https://connect.8x8.com](https://connect.8x8.com).
required: true
schema:
maxLength: 50
minLength: 3
pattern: ^[A-Za-z0-9\-._&]{3,50}$
type: string
- name: sessionId
in: path
required: true
description: SessionId generated on verification request
schema:
type: string
- $ref: '#/components/parameters/CodeParameter'
get:
responses:
'200':
description: Verification session status retrieved successfully
content:
application/json:
schema:
$ref: '#/components/schemas/VerifyResponseV2'
examples:
response:
value:
sessionId: a44a91be5ea5ea118169020897df5459
verifyUri: /api/v2/subaccounts/demo-account-123/sessions/a44a91be5ea5ea118169020897df5459
destination: '+19876543210'
status: VERIFIED
attempt: 0
expiresAt: '2025-12-18T05:59:54.09Z'
retryAfter: '2025-12-18T05:55:04.09Z'
'400':
description: Bad request error response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'401':
description: Request was not authenticated response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'404':
description: Session not found
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
example:
code: 1404
message: Session not found
errorId: a1b2c3d4-e5f6-7890-1234-567890abcdef
timestamp: '2025-12-18T10:00:00.000Z'
'500':
description: Internal server error
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
summary: Validate verification
operationId: code-validation-v2
tags:
- Verification API
security:
- apiKey: []
parameters:
- name: subAccountId
in: path
description: You must replace *{subAccountId}* with the subaccountid that you want to use. By default this is generated once you signed up with a new account at [https://connect.8x8.com](https://connect.8x8.com).
required: true
schema:
maxLength: 50
minLength: 3
pattern: ^[A-Za-z0-9\-._&]{3,50}$
type: string
- $ref: '#/components/parameters/CodeParameter'
description: This method allows you to check the status of a verification request or to validate a code submitted by one of your user.
/api/v2/subaccounts/{subAccountId}/sma/coverage:
post:
responses:
'200':
description: 'The response returned is the following:'
content:
application/json:
schema:
$ref: '#/components/schemas/VerifySmaCoverageCheckResponse'
examples:
response:
value:
isAvailable: true
'400':
description: Bad request error response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'401':
description: Request was not authenticated response
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'500':
description: Internal server error
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
operationId: sma-coverage-check
tags:
- Verification API
parameters:
- name: subAccountId
in: path
description: You must replace *{subAccountId}* with the subaccountid that you want to use. By default this is generated once you signed up with a new account at [https://connect.8x8.com](https://connect.8x8.com).
required: true
schema:
maxLength: 50
minLength: 3
pattern: ^[A-Za-z0-9\-._&]{3,50}$
type: string
requestBody:
content:
application/json:
schema:
$ref: '#/components/schemas/VerifySmaCoverageCheckRequest'
summary: SMA coverage check
security:
- apiKey: []
description: This method allows you to check if user's device is supported by Silent Mobile Authentication (SMA). Could be used to perform pre-check before initiating SMA verification as SMA only support devices using a mobile data connection and does not support all phone numbers.
components:
schemas:
VerifyWhatsAppChannel:
type: object
title: WhatsAppChannel
description: 'WhatsApp channel-specific settings in Mobile Verification.
- **This object is mandatory and is only taken into account when the** `channel` **property is set to** `whatsapp`'
properties:
templateName:
type: string
description: 'This parameter is mandatory.
- It designates the name of the WhatsApp Authentication Template to be used. '
VerifySmsChannel:
type: object
title: SmsChannel
description: 'SMS channel-specific settings in Mobile Verification.
- This object is not mandatory
- **This object is taken into account only when the** `channel` **property is set to** `sms`'
properties:
source:
type: string
description: "This parameter is not mandatory.\n- The source value can also be called senderID or TPOA. \n- It is the \"from\" address that will be used when delivering the SMS to the handset. \n- It can take different formats:\n - **Alphanumeric** *(example: MyBrand):* this is the case when a source is composed of an alphanumeric string (max 11 characters: letters from the ASCII character set, digits, and the space character). Alphanumeric sources are generally used for branded SMS to help the SMS receiver to identify the brand or services which originated the SMS.\n - **Numeric** *(example: +6512345678):* this the case when a source is composed of a string made purely of digits (max 16 chars). It can also start with the + sign. Numeric sources are generally used when the originator intends to receive an answer to the SMS as it is interpreted as a regular phone number by the destination handset.\n- NB - Limitations: According to the country where the SMS is sent to, sources can be overwritten in order to ensure a better delivery. If you have some specific inquiries related to the type of source available for your account towards a specific destination, please contact your account manager.\n- The default value is `SMS`"
example: SMS
encoding:
type: string
enum:
- AUTO
- GSM7
- UCS2
example: AUTO
description: 'This parameter is not mandatory.
- The defaults encoding value is `AUTO`.
- This parameter defines the character set to use for this SMS among the following:
`AUTO` - `GSM7` - `UCS2`
- **AUTO**: the API will analyze the content of your SMS text and select the correct encoding according to the characters used: if your SMS text contains UNICODE characters, then UNICODE will be selected, otherwise it will be ASCII
- **GSM7**: by using GSM7, you are forcing the encoding in use to be GSM 7 bit: it will render correctly any of the characters from the character set (See a complete list there).
- **UCS2**: by using UCS2, you are forcing the encoding in use to be UCS2 encoding: it will render correctly any of the characters from the UNICODE character set (See a complete list there).
'
VerifySmaResponse:
type: object
title: SmaResponse
description: SMA channel-specific response object.
properties:
verificationUrl:
type: string
description: URL to be invoked in the background of client's mobile device to verify phone number via mobile data network.
VerifySmaCoverageCheckResponse:
title: SmaCoverageCheckResponse
type: object
description: This is the response generated as a result of the SMA coverage check request.
properties:
isAvailable:
type: boolean
description: The value indicates whether request could be supported by SMA.
VerifyRequestV2:
title: VerifyRequest
type: object
description: '- To send an SMS, WhatsApp, Viber message or place a Voice call containing a one-time password you need to submit a JSON object to the URL defined above.
- The JSON object takes the following properties:'
example:
destination: '+6598765432'
productName: MyBrand
codeLength: 4
properties:
destination:
type: string
format: phone
description: "This parameter is mandatory.\n- The destination phone number to be verified.\n- The destination can be provided in 2 formats:\n - **National format**: a phone number without the international dialing prefix. When using this format, the **country** parameter must be provided. Without it, 8x8 cannot determine the country of origin and the request cannot be routed.\n - **International format**: a phone number including the international dialing prefix, for example 65 for Singapore. The number may be provided with or without a leading `+`. Any leading 0 after the country code must be removed.\n- All non-relevant formatting characters such as spaces, brackets, and dashes are automatically removed. You may safely provide unformatted user input."
example: +1 (987) 654-3210
country:
type: string
description: 'Optional parameter.
- Required when the destination phone number is provided in national format.
- Must contain the ISO Alpha-2 country code of the destination number.
- When provided, 8x8 automatically formats the number for international routing by adding the country dialing prefix and removing any leading 0 if present.
- If omitted for a national format number, the request cannot be routed to the mobile network operator.'
maxLength: 2
example: US
channel:
type: string
enum:
- sms
- call
- whatsapp
- viber
- sma
example: sms
description: 'This parameter is not mandatory.
- It designates which channel should be used to send the verify request.
- The default value is `sms`'
brand:
type: string
description: 'This parameter is not mandatory.
- If used, the brand parameter can be inserted as a placeholder in the text of the message defined in the template object. The brand could be inserted in plain-text in the text but using placeholders allows you to maintain a single request method while enabling Verify request across a wide range of products or brands.'
maxLength: 30
codeLength:
type: integer
example: 4
minimum: 3
maximum: 10
description: 'This parameter is not mandatory.
- It designates the length the code that will be generated and inserted in your message.
- The value should be **greater or equal to 3 and less or equal to 10**.
- The default value is `4`'
codeValidity:
maximum: 7200
minimum: 30
type: integer
example: 300
description: 'This parameter is not mandatory.
- It designates the expiry period after which the generated code will not be valid for verification anymore.
- **This value represents seconds**.
- The value should be **greater or equal to 30 and less or equal to 7200**.
- The default value is `300`'
codeType:
enum:
- NUMERIC
- NUMERIC_WITH_DASH
- ALPHANUMERIC
- ALPHANUMERIC_CAPITALS
- ALPHANUMERIC_EASY
type: string
example: NUMERIC
description: "This parameter is not mandatory\n- It can be set to the following standard modes: \n - `NUMERIC` \n - regex: _^[0-9]{3,10}$)_\n - example: _123456_\n - `NUMERIC_WITH_DASH`\n - regex ==> _^[0-9\\-]{3,10}$)_\n - example: _234-3294_ or _231-461_\n - remarks: \n - if codeLength == 3 then no dash sign will be used (=NUMERIC)\n - only one dash will be used in the code and located at the center of the code or moved one character to the left of the center of the code if the code cannot be split into 2 halves of digits of same length (see example)\n - `ALPHANUMERIC`\n - regex ==> _^[a-zA-Z0-9]{3,10}$)_\n - example: _fiQdAsr315_\n - `ALPHANUMERIC_CAPITALS`\n - regex ==> _^[A-Z0-9]{3,10}$)_\n - example: _FIQDASR315_\n - `ALPHANUMERIC_EASY`\n - (regex: _^((?![IOQSZ])[A-Z0-9]){3,10}$)_\n - example: _FDAR315_\n - remark: same as ALPHANUMERIC_CAPITALS but excluding I, O, Q, S and Z"
template:
type: string
description: "This parameter is not mandatory.\n- It is only used for `sms` and `call` channels.\n- It defines the content of your message, it can be customized for each request using the placeholders `{code}` and `{brand}`.\n- NB: if personalizing the text of the template, make sure to include the `{code}` placeholder or your Verify SMS/CALL will not contain any code. The same goes with the `{brand}` placeholder, if not provided but used in the template, it will be empty.\n- **Default text** (if no value is provided):\n - If brand is specified: \n - `{brand}: Your verification code is {code}`\n - If brand is not specified: \n - `Your verification code is {code}`"
language:
type: string
example: en-US
description: "This parameter is not mandatory.\n- For `call` channel\n - It designates the language of voice to read the text to the end user.\n - **The language should be provided if the template value specified for** `call` **channel**.\n - The default value is `en-US`\n\n- For `whatsapp` channel\n - It designates the language of template to be used.\n - If not provided, the default value is the first available language of the requested template. \n\n- Possible case-sensitive values are: \n * ar-EG\n * ar-SA\n * bg-BG\n * ca-ES\n * cs-CZ\n * da-DK\n * de-AT\n * de-CH\n * de-DE\n * el-GR\n * en-AU\n * en-CA\n * en-GB\n * en-IE\n * en-IN\n * en-US\n * es-ES\n * es-MX\n * fi-FI\n * fr-CA\n * fr-CH\n * fr-FR\n * he-IL\n * hi-IN\n * hr-HR\n * hu-HU\n * id-ID\n * it-IT\n * ja-JP\n * ko-KR\n * ms-MY\n * nb-NO\n * nl-NL\n * pl-PL\n * pt-BR\n * pt-PT\n * ro-RO\n * ru-RU\n * sk-SK\n * sl-SI\n * sv-SE\n * ta-IN\n * th-TH\n * tr-TR\n * vi-VN\n * zh-CN\n * zh-HK\n * zh-TW"
resetSession:
type: boolean
description: 'This parameter is not mandatory.
- This value defines the API behavior when it comes to code generation in the case of multiple requests sent to the same destination during the period of validity of a code sent previously.
- **If the value is set to true**: a new code will be generated and the verification request will be reinitialized. Be aware that it can lead to some confusion if the 2 SMS reach the destination device at the same time.
- **If the value is set to false**: as long as the verification is still in pending state, the same code will be re-sent and the validity will be extended.
- **The default behavior (if the parameter is left empty) is to keep existing session with same OTP.**
'
resendingInterval:
maximum: 7200
minimum: 10
type: integer
example: 10
description: "This parameter is not mandatory.\n- It defines the API behavior when it comes to multiple requests to send a code to the same destination phone number during the validity time of a verification process. \n- **This value represents seconds**.\n- If the value is specified, the system will compare the timing of the current request with the last one for the same destination number. If the time difference between the two is less then resending interval, the OTP request will not be re-sent to the customer and the API will throw a 403 (forbidden) error.\n- The value should be **greater or equal to 10 and less or equal to 7200**.\n- The default value is `10`"
callbackUrl:
type: string
format: uri
example: http://example.com
description: "This parameter is not mandatory. \n- It defines the Webhook URL where status of verification attempts will be posted."
sms:
$ref: '#/components/schemas/VerifySmsChannel'
call:
$ref: '#/components/schemas/VerifyCallChannel'
whatsapp:
$ref: '#/components/schemas/VerifyWhatsAppChannel'
clientIp:
type: string
description: 'Optional parameter.
- For OTP-based channels, this value is used to apply rate limiting based on the client IP address.
- For the SMA channel, this value may be used to immediately validate the request when the IP address belongs to a supported mobile network gateway.
- If the request is forwarded by one or more proxies, you should extract the original client IP from the X-Forwarded-For header and provide it in this field.
- Refer to [IP Spoofing](/connect/reference/security) for additional details.'
required:
- destination
VerifySmaCoverageCheckRequest:
type: object
title: SmaCoverageCheckRequest
description: '- To send a SMA coverage check request, you need to submit a JSON object to the URL defined above.
- The JSON object takes the following properties:'
properties:
clientIp:
type: string
description: 'This value is **mandatory**.
- This value designates the originated IP address of the active data session on client''s device.'
example: 123.123.123.123
destination:
type: string
format: phone
description: "This parameter is not mandatory.\n- This value is the destination phone number to check.\n- The destination can be submitted in two different formats:\n - **Local**: a phone number without the international dialing prefix for the country. NB: when submitting a request with a destination in local format, the **country** parameter should not be empty.\n - **International**: when using a destination in international format, the destination should be submitted as follow: it should include the international dialing prefix for the country (ex:65 for Singapore). 8x8 API accepts destination phone number with a leading + sign or without. The leading 0 of the local phone number, coming after the international dialing prefix has to be removed."
example: '+19876543210'
country:
type: string
description: 'This parameter is not mandatory.
- When using a local phone number (see above), the country parameter should not be left empty, it should contain the ISO Alpha-2 designating the country of origin of the destination phone number. 8x8 will then automatically adapt the destination for international routing by prepending the local phone number by with the international dialing prefix and removing any potential leading 0 from the local phone number.
- Without submitting this parameter for a local phone number, the 8x8 platform will not be able correctly process the phone number.'
maxLength: 2
example: US
required:
- clientIp
VerifyCallChannel:
type: object
title: CallChannel
description: 'Call channel-specific settings in Mobile Verification.
- This object is not mandatory
- **This object is taken into account only when the** `channel` **property is set to** `call`'
properties:
source:
type: string
description: 'This parameter is not mandatory.
- It designates your CallerID (caller).'
example: '+6598765432'
speed:
type: number
example: 0.8
minimum: 0.5
maximum: 2
description: 'This parameter is not mandatory.
- It designates the speed of speech in the resulting message.
- Accepted values range from `0.5` to `2`, as a two digit number.
- The default value is `0.8`.'
repetition:
type: integer
example: 2
description: 'This parameter is not mandatory.
- It designated the amount of times to repeat the text content.
- Accepted values are `1`, `2` or `3`.
- The default value is `2`'
format: int32
minimum: 1
maximum: 3
voiceProfile:
type: string
description: 'This parameter is not mandatory.
- It designates the voice, gender and accent for the message you are sending.
- All available voice profiles can be found at https://developer.8x8.com/connect/reference/vm-voice-languages-and-profiles.
- The default value will be chosen based on the **language** parameter value.'
maxLength: 50
VerifyResponseV2:
title: VerifyResponse
type: object
description: This is the response generated as a result of the verify request.
example:
sessionId: 18b526ad-d063-48c0-bb93-4e71f042f047
verifyUri: https://verify.8x8.com/api/v2/subaccounts/demo-account-123/sessions/18b526add06348c0bb934e71f042f047
destination: '6598765432'
status: WAITING
attempt: 0
expiresAt: '2025-12-18T14:05:00.1254323+00:00'
retryAfter: '2025-12-18T14:00:20.1254323+00:00'
properties:
sessionId:
type: string
description: 'Unique id associated with the verification request.
It should used to verify the status of a request or check a code sent back by a user.
If several codes are generated for the same request, the sessionId will remain the same.'
verifyUri:
type: string
description: This is the prefix and the path to the verify request, it allows you to locate it easily.
destination:
type: string
description: Destination phone number to which the verification code was sent in international format (containing the international dialing prefix).
format: phone
status:
type: string
enum:
- WAITING
- VERIFIED
- FAILED
- EXPIRED
description: 'The current status of the verify request.
It can take the following values:
- **WAITING** (intermediary): it means that the verify request did not reach its expiry time and the API did not receive a token yet.
- **VERIFIED** (final): it means that the last token has been successfully checked against the mobile verification request within the validity time.
- **FAILED** (final): it means that the token verification has failed: the API accepts up to 5 attempts to provide the right code, if the fifth tentative is unsuccessful, the status is set to **FAILED** and cannot be reversed.
- **EXPIRED** (final): it means that the verification request reached its expiry time without receiving a token matching the one originally generated.'
attempt:
type: integer
minimum: 0
maximum: 255
default: 0
description: Shows the count of **unsuccessful** attempts to verify a code for the current mobile verification request.
expiresAt:
type: string
format: date-time
description: Shows the time at which the mobile verification request will expire.
retryAfter:
type: string
format
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