Hootsuite

Hootsuite CRM Rest API

If you want to update contact attributes asynchronously, you'll need to call the Contact API. When calling the Contact API, the client needs to be authenticated. The [REST API authentication](#tag/rest-api-authentication) section contains more details on how to authenticate your client.

Documentation GitHub OpenAPI

Operations 1

PUT /inbox/v2/contact/{contactProfileId}/contact-attributes Set contact attributes #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Inbox 2.0 API Reference CRM Rest API
  description: Inbox 2.0 API Reference
  version: v1
  x-logo:
    url: static/hootsuite-logo.png
  contact:
    email: dev.support@hootsuite.com
  license:
    name: Hootsuite Developer Terms and API License Agreement
    url: https://hootsuite.com/legal/dev-api-terms
servers:
- url: https://platform.hootsuite.com
  description: Inbox 2.0 production server
security:
- bearer-token: []
tags:
- name: crm_rest_api
  x-displayName: REST API
  description: "If you want to update contact attributes asynchronously, you'll need to call the Contact API.\nWhen calling the Contact API, the client needs to be authenticated.\n\nThe [REST API authentication](#tag/rest-api-authentication) section contains more details on how to authenticate your client. \n"
paths:
  /inbox/v2/contact/{contactProfileId}/contact-attributes:
    put:
      tags:
      - crm_rest_api
      summary: Set contact attributes
      operationId: crmSetContactAttributes
      description: 'Update the contact attributes of a contact profile.

        '
      parameters:
      - in: path
        name: contactProfileId
        schema:
          type: string
        required: true
        description: Id of the contact profile that you want to update.
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CrmLookupAttributesResponse'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: object
        '400':
          description: The request is malformed.
        '401':
          description: 'Unauthorized: when using an invalid or expired access token.

            '
        '404':
          description: 'Contact profile not found in organization

            '
components:
  schemas:
    CrmLookupAttributesResponse:
      type: object
      properties:
        autoConfirm:
          type: boolean
          description: 'The `autoConfirm` field tells Inbox 2.0 to automatically save the attributes without having to use the `Confirm` button.

            '
        contactAttributes:
          type: array
          description: Array of JSON objects containing the lookup attributes
          items:
            additionalProperties:
              type: object
              properties:
                attribute:
                  type: string
                value:
                  type: string
      example:
        autoConfirm: true
        contactAttributes:
        - attribute: email
          value: fj@example.com
        - attribute: id
          value: '98765432'
        - attribute: first_name
          value: Fred
        - attribute: last_name
          value: Jones
        - attribute: last_order_number
          value: null
  securitySchemes:
    bearer-token:
      type: http
      scheme: bearer
    basic-auth:
      type: http
      scheme: basic
    Oauth2ClientCredentials:
      type: oauth2
      flows:
        clientCredentials:
          tokenUrl: TO_BE_CONFIGURED_IN_INBOX_2_0
          scopes:
            some_scope: TO_BE_CONFIGURED_IN_INBOX_2_0
    SharedSecret:
      type: apiKey
      in: header
      name: X-Hootsuite-Signature
x-provenance:
  generated: '2026-08-13'
  method: searched
  source: https://apidocs.hootsuite.com/docs/api/inbox/openapi/openapi.yaml
  note: Verbatim first-party OpenAPI 3.1 for the Hootsuite Inbox 2.0 API (formerly Sparkcentral), linked as service-desc for anchor https://platform.hootsuite.com/inbox/v1/ in Hootsuite's RFC 9727 API catalog at https://www.hootsuite.com/.well-known/api-catalog.
  ownership: servers[] https://platform.hootsuite.com, contact dev.support@hootsuite.com, license "Hootsuite Developer Terms and API License Agreement" - Hootsuite's own contract.
x-tagGroups:
- name: General
  tags:
  - rest-api-authentication
- name: CRM API
  tags:
  - crm_introduction
  - crm_webhooks
  - crm_rest_api
- name: Virtual Agent API
  tags:
  - vai_introduction
  - vai_webhooks
  - vai_rest_api
- name: Real-time metrics API
  tags:
  - real_time_metrics_introduction
  - real_time_metrics_rest_api
- name: User Presence API
  tags:
  - user_presence_introduction
  - user_presence_rest_api
- name: Queue API
  tags:
  - queue_introduction
  - queue_rest_api
- name: Proactive messaging API
  tags:
  - proactive_messaging_introduction
  - proactive_messaging_rest_api
- name: Messenger SDK
  tags:
  - messenger_introduction
  - messenger_web_sdk