8x8

8x8 Conversations API

Provides Contact Center interaction capabilities.

GitHub OpenAPI
Business capability
Customer Inquiry Management BC-430.10

Operations 17

GET /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations Returns all conversations belonging to the customer #
POST /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations Creates a new conversation #
GET /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations/{conversation-id} Retrieves conversation details #
GET /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations/{conversation-id}/participants Retrieve the conversation participants #
DELETE /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations/{conversation-id}/participants/customer Customers leaves conversation #
GET /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations/{conversation-id}/messages Retrieves the conversation messages #
POST /vcc/{region}/chat/v2/tenant/{tenant-id}/conversations/{conversation-id}/messages Send a message #
GET /chat-gateway/v1/conversations Returns all conversations belonging to the customer #
POST /chat-gateway/v1/conversations Creates a new conversation #
PUT /chat-gateway/v1/conversations/{conversationId} Update a conversation details #
PATCH /chat-gateway/v1/conversations/{conversationId} Patch a conversation details #
GET /chat-gateway/v1/conversations/{conversationId} Retrieves conversation details #
GET /chat-gateway/v1/conversations/{conversationId}/interactions Returns all conversations belonging to the customer #
POST /chat-gateway/v1/conversations/{conversationId}/post-agent-assignment Creates a post agent assignment for a conversation #
POST /chat-gateway/v1/conversations/{conversationId}/typing Creates a typing indicator for a conversation #
POST /chat-gateway/v1/conversations/{conversationId}/thinking Sends a thinking indicator for a conversation #
POST /chat-gateway/v1/conversations/{conversationId}/read-receipt Sends a read receipt for a conversation #

Documentation

📖
Documentation
https://developer.8x8.com/actions-events
📖
APIReference
https://developer.8x8.com/actions-events
📖
Documentation
https://developer.8x8.com/administration
📖
APIReference
https://developer.8x8.com/administration
📖
Documentation
https://developer.8x8.com/analytics
📖
APIReference
https://developer.8x8.com/analytics
📖
Documentation
https://developer.8x8.com/connect
📖
APIReference
https://developer.8x8.com/connect/reference
📖
Documentation
https://developer.8x8.com/contactcenter
📖
APIReference
https://developer.8x8.com/contactcenter

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-conversations-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/scopes/8x8-scopes.yml

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OpenAPI Specification

8x8-conversations-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: 8x8 Conversations API
  version: '1.0'
  description: 'Operations tagged Conversations across 2 of this provider''s published API definitions: 8x8-actions-events-8x8-contact-center-chat-api-v2.json, 8x8-actions-events-contact-center-chat-gateway-v1.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.8x8.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-conversations-api-openapi.yml