8x8

8x8 Agents API

This API retrieves realtime metrics related to agents for a given queue or group.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 7

GET /queues/{queueId}/agents Agent Statistics by Queue #
GET /queues/{queueId}/agents/{agentId} Individual Agent Statistics by Queue #
GET /groups/{groupId}/agents Agent Statistics by Group #
GET /groups/{groupId}/agents/{agentId} Individual Agent Statistics by Group #
GET /agents-in-queue-groups Retrieve realtime metrics for all agents in multiple queues #
GET /agents Retrieve all agents with all specified metrics within a tenant #
GET /v2/pbxes/{pbxId}/agents Returns the list of agents for the given pbx #

Documentation

📖
Documentation
https://developer.8x8.com/actions-events
📖
APIReference
https://developer.8x8.com/actions-events
📖
Documentation
https://developer.8x8.com/administration
📖
APIReference
https://developer.8x8.com/administration
📖
Documentation
https://developer.8x8.com/analytics
📖
APIReference
https://developer.8x8.com/analytics
📖
Documentation
https://developer.8x8.com/connect
📖
APIReference
https://developer.8x8.com/connect/reference
📖
Documentation
https://developer.8x8.com/contactcenter
📖
APIReference
https://developer.8x8.com/contactcenter

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-agents-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/scopes/8x8-scopes.yml

Work with this as data

Every API here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for apis

7 MCP tools reach this
  • find_apisBrowse and filter every API in the catalog.
  • get_api_artifactsOne API's artifacts, grouped by type.
  • get_openapiThe primary OpenAPI for this API.
  • find_similar_apisAPIs that look like this one.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This API 
curl "https://apis.io/api/v1/apis/8x8-agents-api"
All apis 
curl "https://apis.io/api/v1/apis?limit=25"

Discovery needs no key. Ratings and market analysis are Pro.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.

OpenAPI Specification

8x8-agents-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: 8x8 Agents API
  x-refined-note:
  - x-logo differs across the merged source definitions and was not carried
  version: '1.0'
  description: 'Operations tagged Agents across 2 of this provider''s published API definitions: 8x8-analytics-8x8-analytics-for-contact-center-real-time-metrics-api.json, 8x8-analytics-work-analytics-customer-data.json. Each path carries the servers of the definition it was published in.'
servers:
- description: Europe Realtime Metrics API Production
  url: https://api.8x8.com/eu/analytics/cc/v5/realtime-metrics
- description: APAC Realtime Metrics API Production
  url: https://api.8x8.com/au/analytics/cc/v5/realtime-metrics
- description: Canada Realtime Metrics API Production
  url: https://api.8x8.com/ca/analytics/cc/v5/realtime-metrics
- description: USA Realtime Metrics API Production
  url: https://api.8x8.com/analytics/cc/v5/realtime-metrics
- url: https://api.8x8.com/analytics/work/
tags:


# --- truncated at 32 KB (55 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-agents-api-openapi.yml