8x8

8x8 Interactions API

The Interactions API from 8x8 — 11 operation(s) for interactions.

GitHub OpenAPI

Operations 12

GET /interactions/count Interaction count #
GET /interactions The Interaction collection #
DELETE /interactions/{interactionGuid} Deletes a single interaction #
DELETE /interactions/{interactionGuid}/purge This method purges a single interaction #
PUT /interactions/{interactionGuid}/{customFieldNo} This method updates custom fields #
DELETE /interactions/{interactionGuid}/{customFieldNo} Deletes custom field data #
GET /interactions/{interactionGuid}/transcriptions This method queries a single interaction transcription record #
GET /interactions/{interactionGuid}/topics Queries a single interaction for matched topics #
GET /interactions/{interactionGuid}/labels Query a single interaction attached label #
GET /interactions/{interactionGuid}/notes Query the attached notes for a single interaction #
GET /interactions/{interactionGuid}/media The requested interaction media file download #
GET /interactions/redirect Webpage redirect #

Documentation

📖
Documentation
https://developer.8x8.com/actions-events
📖
APIReference
https://developer.8x8.com/actions-events
📖
Documentation
https://developer.8x8.com/administration
📖
APIReference
https://developer.8x8.com/administration
📖
Documentation
https://developer.8x8.com/analytics
📖
APIReference
https://developer.8x8.com/analytics
📖
Documentation
https://developer.8x8.com/connect
📖
APIReference
https://developer.8x8.com/connect/reference
📖
Documentation
https://developer.8x8.com/contactcenter
📖
APIReference
https://developer.8x8.com/contactcenter

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-interactions-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/scopes/8x8-scopes.yml

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OpenAPI Specification

8x8-interactions-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  version: 1.0.21
  title: Quality Management and Speech Analytics Interactions API
  contact:
    name: QM/SA Team
    email: qm-team@8x8.com
  termsOfService: https://www.8x8.com/terms-and-conditions
  description: The Quality Management and Speech Analytics (QMSA) API enables you to access raw resources such as interaction metadata, evaluation results, and users.
servers:
- url: https://api.8x8.com/qm/{region}/{apiversion}
  description: The QM/SA API Gateway Endpoint
  variables:
    region:
      enum:
      - us-west
      - us-east
      - uk
      - ap
      - ca
      default: us-west
    apiversion:
      default: v1
security:
- bearerAuth: []
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-interactions-api-openapi.yml