8x8

8x8 Channels API

Enables ChatAPI channel registration and association with a webhook containing channel.

GitHub OpenAPI

Operations 10

GET /vcc/{region}/chat/v2/tenant/{tenant-id}/channels Retrieves all customer Chat API channels. #
POST /vcc/{region}/chat/v2/tenant/{tenant-id}/channels Creates a channel. #
GET /vcc/{region}/chat/v2/tenant/{tenant-id}/channels/{channel-id} Get ChatAPI channel by Id. #
PUT /vcc/{region}/chat/v2/tenant/{tenant-id}/channels/{channel-id} Update ChatAPI channel by Id. #
DELETE /vcc/{region}/chat/v2/tenant/{tenant-id}/channels/{channel-id} Delete ChatAPI channel by Id. #
GET /chat-gateway/v1/channels Retrieves all customer Chat API channels. #
POST /chat-gateway/v1/channels Creates a channel. #
GET /chat-gateway/v1/channels/{channelId} Get ChatAPI channel by Id. #
PUT /chat-gateway/v1/channels/{channelId} Update ChatAPI channel by Id. #
DELETE /chat-gateway/v1/channels/{channelId} Delete ChatAPI channel by Id. #

Documentation

📖
Documentation
https://developer.8x8.com/actions-events
📖
APIReference
https://developer.8x8.com/actions-events
📖
Documentation
https://developer.8x8.com/administration
📖
APIReference
https://developer.8x8.com/administration
📖
Documentation
https://developer.8x8.com/analytics
📖
APIReference
https://developer.8x8.com/analytics
📖
Documentation
https://developer.8x8.com/connect
📖
APIReference
https://developer.8x8.com/connect/reference
📖
Documentation
https://developer.8x8.com/contactcenter
📖
APIReference
https://developer.8x8.com/contactcenter

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/openapi/8x8-channels-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/8x8/refs/heads/main/scopes/8x8-scopes.yml

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OpenAPI Specification

8x8-channels-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  title: 8x8 Channels API
  version: '1.0'
  description: 'Operations tagged Channels across 3 of this provider''s published API definitions: 8x8-actions-events-8x8-contact-center-chat-api-v2.json, 8x8-actions-events-contact-center-chat-gateway-v1.yml, 8x8-contactcenter-8x8-contact-center-chat-api.json. Each path carries the servers of the definition it was published in.'
servers:
- url: https://api.8x8.com
tags:
- name: Channels
  description: Enables ChatAPI channel registration and association with a webhook containing channel.
paths:
  /vcc/{region}/chat/v2/tenant/{tenant-id}/channels:
    servers:
    - url: https://api.8x8.com
    get:
      tags:
      - Channels
      summary: Retrieves all customer Chat API channels.
      description: Retrieves all customer Chat API channels based on the provided access token information.
      operationId: getchatapichannels
      security:
      - 8x8APIBearerToken:
        - vcc-chat.channels.read
      parameters:
      - $ref: '#/components/parameters/RegionParam'
      - $ref: '#/components/parameters/TenantIdPathParam'
      - $ref: '#/components/parameters/PageSizeFilterOptional'
      - $ref: '#/components/parameters/PageIndexFilterOptional'
      - $ref: '#/components/parameters/SortByOptional'
      - $ref: '#/components/parameters/FilterOptional'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelsV2ListResult'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/InternalServerErrorResponse'
        default:
          $ref: '#/components/responses/InternalServerErrorResponse'
    post:
      tags:
      - Channels
      summary: Creates a channel.
      description: Create a new channel for a customer.
      operationId: createchatapichannel
      security:
      - 8x8APIBearerToken:
        - vcc-chat.channels.write
      parameters:
      - $ref: '#/components/parameters/RegionParam'
      - $ref: '#/components/parameters/TenantIdPathParam'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ChannelV2CreateRequest'
      responses:
        '200':
          description: Channel created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result'
        '400':
          $ref: '#/components/responses/ValidationExceptionPayload'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '500':
          $ref: '#/components/responses/InternalServerErrorResponse'
        default:
          $ref: '#/components/responses/InternalServerErrorResponse'
  /vcc/{region}/chat/v2/tenant/{tenant-id}/channels/{channel-id}:
    servers:
    - url: https://api.8x8.com
    get:
      tags:
      - Channels
      summary: Get ChatAPI channel by Id.
      description: Retrieves ChatAPI channel by Id.
      operationId: getchatapichannel
      security:
      - 8x8APIBearerToken:
        - vcc-chat.channels.read
      parameters:
      - $ref: '#/components/parameters/RegionParam'
      - $ref: '#/components/parameters/TenantIdPathParam'
      - $ref: '#/components/parameters/ChatAPIChannelUrlID'
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/InternalServerErrorResponse'
        default:
          $ref: '#/components/responses/InternalServerErrorResponse'
    put:
      tags:
      - Channels
      summary: Update ChatAPI channel by Id.
      description: Update ChatAPI channel by Id.
      operationId: updatechatapichannel
      security:
      - 8x8APIBearerToken:
        - vcc-chat.channels.write
      parameters:
      - $ref: '#/components/parameters/RegionParam'
      - $ref: '#/components/parameters/TenantIdPathParam'
      - $ref: '#/components/parameters/ChatAPIChannelUrlID'
      - $ref: '#/components/parameters/NumbericVersionMatchPreconditionOptional'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ChannelV2PutRequest'
      responses:
        '200':
          description: Channel updated succesfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result'
        '400':
          $ref: '#/components/responses/RequestValidationV2Problem'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '500':
          $ref: '#/components/responses/InternalServerErrorResponse'
        default:
          $ref: '#/components/responses/InternalServerErrorResponse'
    delete:
      tags:
      - Channels
      summary: Delete ChatAPI channel by Id.
      description: Deletes ChatAPI channel by the provided Id.
      operationId: deletechatapichannelbyid
      security:
      - 8x8APIBearerToken:
        - vcc-chat.channels.write
      parameters:
      - $ref: '#/components/parameters/RegionParam'
      - $ref: '#/components/parameters/TenantIdPathParam'
      - $ref: '#/components/parameters/ChatAPIChannelUrlID'
      responses:
        '204':
          description: Deleted resource.
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/InternalServerErrorResponse'
        default:
          $ref: '#/components/responses/InternalServerErrorResponse'
  /chat-gateway/v1/channels:
    servers:
    - url: https://api.8x8.com
    get:
      tags:
      - Channels
      summary: Retrieves all customer Chat API channels.
      description: Retrieves all customer Chat API channels based on the provided access token information.
      operationId: getchatapichannels-1
      security:
      - 8x8ApiKey:
        - Contact Center Chat Gateway
      parameters:
      - $ref: '#/components/parameters/PageSizeFilterOptional'
      - $ref: '#/components/parameters/PageIndexFilterOptional'
      - $ref: '#/components/parameters/SortByOptional_2'
      - $ref: '#/components/parameters/FilterOptional'
      - $ref: '#/components/parameters/TenantIdFilterOptional'
      responses:
        '200':
          description: OK
          content:
            application/hal+json:
              schema:
                $ref: '#/components/schemas/ChannelsV2ListResult_2'
        '400':
          $ref: '#/components/responses/GeneralErrorResponse'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/GeneralErrorResponse'
        '500':
          $ref: '#/components/responses/GeneralErrorResponse'
        default:
          $ref: '#/components/responses/GeneralErrorResponse'
    post:
      tags:
      - Channels
      summary: Creates a channel.
      description: Create a new channel for a customer.
      operationId: createchatapichannel-1
      security:
      - 8x8ApiKey:
        - Contact Center Chat Gateway
      parameters:
      - $ref: '#/components/parameters/TenantIdFilterOptional'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ChannelV2CreateRequest_2'
      responses:
        '200':
          description: Channel created successfully.
          content:
            application/hal+json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result_2'
        '400':
          $ref: '#/components/responses/GeneralErrorResponse'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/GeneralErrorResponse'
        '500':
          $ref: '#/components/responses/GeneralErrorResponse'
        default:
          $ref: '#/components/responses/GeneralErrorResponse'
  /chat-gateway/v1/channels/{channelId}:
    servers:
    - url: https://api.8x8.com
    get:
      tags:
      - Channels
      summary: Get ChatAPI channel by Id.
      description: Retrieves ChatAPI channel by Id.
      operationId: getchatapichannel-1
      security:
      - 8x8ApiKey:
        - Contact Center Chat Gateway
      parameters:
      - $ref: '#/components/parameters/ChatAPIChannelUrlID_2'
      - $ref: '#/components/parameters/TenantIdFilterOptional'
      responses:
        '200':
          description: OK
          content:
            application/hal+json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result_2'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/GeneralErrorResponse'
        default:
          $ref: '#/components/responses/GeneralErrorResponse'
    put:
      tags:
      - Channels
      summary: Update ChatAPI channel by Id.
      description: Update ChatAPI channel by Id.
      operationId: updatechatapichannel-1
      security:
      - 8x8ApiKey:
        - Contact Center Chat Gateway
      parameters:
      - $ref: '#/components/parameters/ChatAPIChannelUrlID_2'
      - $ref: '#/components/parameters/TenantIdFilterOptional'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ChannelV2PutRequest_2'
      responses:
        '200':
          description: Channel updated successfully.
          content:
            application/hal+json:
              schema:
                $ref: '#/components/schemas/ChannelV2Result_2'
        '400':
          $ref: '#/components/responses/GeneralErrorResponse'
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/GeneralErrorResponse'
        default:
          $ref: '#/components/responses/GeneralErrorResponse'
    delete:
      tags:
      - Channels
      summary: Delete ChatAPI channel by Id.
      description: Deletes ChatAPI channel by the provided Id.
      operationId: deletechatapichannelbyid-1
      security:
      - 8x8ApiKey:
        - Contact Center Chat Gateway
      parameters:
      - $ref: '#/components/parameters/ChatAPIChannelUrlID_2'
      - $ref: '#/components/parameters/TenantIdFilterOptional'
      responses:
        '204':
          description: Deleted resource.
        '401':
          $ref: '#/components/responses/UnauthorizedResponse'
        '403':
          $ref: '#/components/responses/ForbiddenRequestResponse'
        '404':
          $ref: '#/components/responses/ResourceNotFoundResponse'
        '500':
          $ref: '#/components/responses/GeneralErrorResponse'
        default:
          $ref: '#/components/responses/GeneralErrorResponse'
components:
  schemas:
    PageResult:
      type: object
      properties:
        page:
          type: object
          properties:
            pageSize:
              type: number
              format: int32
              description: Page size of the response.
            pageIndex:
              type: number
              format: int32
              description: Page 0-based index of the response.
            elementCount:
              type: number
              format: int32
              description: Total number of items.
            pageCount:
              type: number
              format: int32
              description: Total number of pages.
    ChannelRoutingOptions:
      type: object
      required:
      - routingOptions
      properties:
        routingOptions:
          type: object
          required:
          - type
          - id
          properties:
            type:
              type: string
              enum:
              - queue
              default: queue
            id:
              type: string
              format: string
              example: '101'
              description: Depending on the option used this would be Queue ID.
    ChannelV2PutRequest_2:
      allOf:
      - type: object
        required:
        - name
        - routingOptions
        - webHookId
        properties:
          name:
            type: string
            format: string
            description: The channel name
            maxLength: 255
      - $ref: '#/components/schemas/ChannelTypeField'
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    ChannelV2CreateRequest_2:
      allOf:
      - type: object
        required:
        - name
        - routingOptions
        - webHookId
        properties:
          name:
            type: string
            format: string
            description: The channel name
            maxLength: 255
      - $ref: '#/components/schemas/ChannelTypeField'
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    GenericExceptionPayload:
      type: object
      properties:
        message:
          type: string
          description: Error message.
          example: Internal error.
        errors:
          type: array
          items:
            type: object
            properties:
              code:
                type: string
                description: Uniqe error code.
                example: invalid_queue
              message:
                type: string
                description: Free text error description.
                example: Queue ID 112 is invalid.
    ForbiddenViolationProblem:
      type: object
      properties:
        message:
          type: string
          description: Error message.
          example: The tenant does not belong to customer.
        errors:
          type: array
          items:
            type: string
            example: Tenant <<tenantId>> does not belong to customer <<customerId>>.
    InternalServerProblem:
      type: object
      properties:
        message:
          type: string
          description: 'Error message.

            '
          example: Could not process this request due to ...
        errors:
          type: array
          description: List of errors that caused the request to fail.
          items:
            type: string
        referenceId:
          type: string
          description: A referenceId that can be used by 8x8 engineers to track a failed request.
    PageResult_2:
      type: object
      properties:
        page:
          type: object
          properties:
            size:
              type: number
              format: int32
              description: Page size of the response.
            number:
              type: number
              format: int32
              description: Page 0-based index of the response.
            totalElements:
              type: number
              format: int32
              description: Total number of items.
            totalPages:
              type: number
              format: int32
              description: Total number of pages.
    ConstraintViolationProblem:
      type: object
      properties:
        message:
          type: string
          description: The error message.
          example: Constraint Violation
        errors:
          type: array
          items:
            type: string
            example: '<<name>>: May not be empty.'
    GenericExceptionPayload_2:
      type: object
      properties:
        message:
          type: string
          description: Error message.
          example: Internal error.
        errors:
          type: array
          items:
            type: object
            properties:
              code:
                type: string
                description: Unique error code.
                example: invalid_queue
              message:
                type: string
                description: Free text error description.
                example: Queue ID 112 is invalid.
    ChannelV2Result:
      allOf:
      - type: object
        required:
        - id
        - name
        - routingOptions
        - webHookId
        properties:
          id:
            type: string
            format: string
            description: The Channel ID for which the transaction will be created.
            example: '25'
          name:
            type: string
            format: string
            description: The channel name.
            example: Some channel name.
            maxLength: 255
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    ResourceNotFoundProblem:
      type: object
      properties:
        message:
          type: string
          description: Error message.
          example: Resource of type <<resourceType>> with id <<resourceId>> was not found.
        errors:
          type: array
          items:
            type: string
            example: Tenant <<tenantId>> does not belong to customer <<customerId>>.
    ChannelsV2ListResult_2:
      allOf:
      - type: object
        properties:
          _embedded:
            type: object
            properties:
              channels:
                type: array
                items:
                  $ref: '#/components/schemas/ChannelV2Result_2'
      - $ref: '#/components/schemas/Links'
      - $ref: '#/components/schemas/PageResult_2'
    ValidationExceptionPayload:
      allOf:
      - $ref: '#/components/schemas/GenericExceptionPayload'
      - type: object
        properties:
          validations:
            type: array
            items:
              type: object
              properties:
                field:
                  type: string
                  example: webHookId
                  description: Invalid field name
                value:
                  type: string
                  example: '45'
                  description: Submitted value
                code:
                  type: string
                  description: Uniqe error code.
                  example: invalid_queue
                message:
                  type: string
                  description: Free text error description.
                  example: Queue ID 112 is invalid.
    ChannelV2Result_2:
      allOf:
      - type: object
        required:
        - id
        - name
        - routingOptions
        - webHookId
        properties:
          id:
            type: string
            format: string
            description: The Channel ID for which the transaction will be created.
            example: '25'
          name:
            type: string
            format: string
            description: The channel name.
            example: Some channel name.
            maxLength: 255
      - $ref: '#/components/schemas/ChannelTypeField'
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    UnauthorizedProblem:
      type: object
      properties:
        fault:
          type: object
          description: Error message.
          properties:
            faultstring:
              type: string
              example: Invalid Access Token
            detail:
              type: object
              properties:
                errorcode:
                  type: string
                  example: keymanagement.service.invalid_access_token
    ChannelsV2ListResult:
      allOf:
      - type: object
        properties:
          data:
            type: array
            items:
              $ref: '#/components/schemas/ChannelV2Result'
      - $ref: '#/components/schemas/PageResult'
    ChannelTypeField:
      type: object
      properties:
        type:
          type: string
          x-extensible-enum:
          - SMS
          - ChatAPI
          - Facebook
          - Twitter
          - WhatsApp
          - WebChat
          example: ChatAPI
          description: Channel type, in this version only ChatAPI channels can be created using the API, but other chat channels can be retrieved using the API
          maxLength: 25
    Links:
      type: object
      properties:
        _links:
          type: object
          properties:
            self:
              type: object
              properties:
                href:
                  type: string
    ChannelV2PutRequest:
      allOf:
      - type: object
        required:
        - name
        - routingOptions
        - webHookId
        properties:
          name:
            type: string
            format: string
            description: The channel name
            maxLength: 255
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    ChannelV2CreateRequest:
      allOf:
      - type: object
        required:
        - name
        - routingOptions
        - webHookId
        properties:
          name:
            type: string
            format: string
            description: The channel name
            maxLength: 255
      - $ref: '#/components/schemas/WebHookIdentifierField'
      - $ref: '#/components/schemas/ChannelRoutingOptions'
    WebHookIdentifierField:
      type: object
      properties:
        webHookId:
          type: string
          format: string
          example: '12'
  parameters:
    TenantIdFilterOptional:
      name: X-8x8-Tenant
      in: header
      required: false
      description: Tenant ID, it is going to be mandatory if customer has more than one CC tenant in his organisation.
      schema:
        type: string
        format: string
      example: TheTenant
    SortByOptional:
      name: sort
      in: query
      required: false
      description: Attribute on which sorting direction is applied.
      schema:
        type: string
        default: id
        example: id
    FilterOptional:
      name: filter
      in: query
      required: false
      description: Filter for a query in FIQL format.
      schema:
        type: string
        example: name==Cosmin,(routingOption.id==11)
    ChatAPIChannelUrlID:
      name: channel-id
      in: path
      required: true
      description: ChatAPI channel identifier.
      schema:
        type: string
        format: string
        example: '25'
    ChatAPIChannelUrlID_2:
      name: channelId
      in: path
      required: true
      description: ChatAPI channel identifier.
      schema:
        type: string
        format: string
        example: '25'
    TenantIdPathParam:
      name: tenant-id
      in: path
      description: Tenant ID.
      required: true
      schema:
        type: string
        format: string
      example: TheTenant
    RegionParam:
      name: region
      in: path
      description: Business region to use [e.g., us, eu, ca, ap]
      required: true
      schema:
        type: string
        enum:
        - us
        - eu
        - ca
        - ap
        example: us
        default: us
    NumbericVersionMatchPreconditionOptional:
      name: If-Match
      in: header
      required: false
      description: Entity version tag.
      schema:
        type: number
        format: int32
      example: 1
    PageSizeFilterOptional:
      name: size
      in: query
      required: false
      description: Response page size.
      schema:
        type: number
        format: int32
        default: 20
      example: 100
    PageIndexFilterOptional:
      name: page
      in: query
      required: false
      description: Response page index.
      schema:
        type: number
        format: int32
        default: 0
        example: 1
    SortByOptional_2:
      name: sort
      in: query
      required: false
      description: Attribute on which sorting direction is applied.
      schema:
        type: string
        default: id:asc
        example: id:asc
  responses:
    UnauthorizedResponse:
      description: Contains a description of the error.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/UnauthorizedProblem'
    GeneralErrorResponse:
      description: Contains a description of the error.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/GenericExceptionPayload_2'
    InternalServerErrorResponse:
      description: Contains a description of the error.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/InternalServerProblem'
    ValidationExceptionPayload:
      description: Contains a descriptive response for a bad request that is due to data validation.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/ValidationExceptionPayload'
    ForbiddenRequestResponse:
      description: Contains a descriptive response.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/ForbiddenViolationProblem'
    ResourceNotFoundResponse:
      description: Contains a descriptive information.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/ResourceNotFoundProblem'
    RequestValidationV2Problem:
      description: Contains a descriptive response for a bad request that is due to data validation.
      content:
        application/problem+json:
          schema:
            $ref: '#/components/schemas/ConstraintViolationProblem'
  securitySchemes:
    8x8APIBearerToken:
      type: http
      scheme: bearer
      description: Bearer Token obtained from https://api.8x8.com
    8x8APIBasic:
      type: http
      scheme: basic
      description: Bearer Token obtained from https://api.8x8.com
    8x8ApiKey:
      type: apiKey
      name: x-api-key
      in: header
x-refined-from:
- 8x8-actions-events-8x8-contact-center-chat-api-v2.json
- 8x8-actions-events-contact-center-chat-gateway-v1.yml
- 8x8-contactcenter-8x8-contact-center-chat-api.json
x-readme:
  explorer-enabled: true
  proxy-enabled: false
  samples-enabled: true