SugarCRM

aid: sugarcrm
name: SugarCRM
description: SugarCRM — rebranded as SugarAI in April 2026, with www.sugarcrm.com now redirecting to www.sugarai.com — is
  a B2B sales CRM platform serving 4,000+ customers and over one million users across 120+ countries. Its product suite spans
  Sugar Sell (sales automation), Sugar Serve (customer service), Sugar Market (marketing automation), and sales-i (sales intelligence
  from ERP data), with an emphasis on domain-specific AI that surfaces opportunities and recommends next actions and native
  integration with 180+ ERP systems. Sugar exposes a REST API on every deployment at https://<site_url>/rest/v{version}/ (v10
  through v11.27 as of the 26.1 Developer Guide), authenticated with two-legged OAuth 2.0 and returning JSON. The API covers
  CRM modules (Accounts, Contacts, Leads, Opportunities, Cases and more) with offset pagination, a /{module}/filter query
  surface, and role-based access control. Outbound events are delivered as Web Logic Hooks through the instance job queue.
  Official client libraries include the JavaScript Ventana connector and the PHP REST SDK. There is no public OpenAPI — the
  endpoint reference is served per instance at /rest/v{version}/help.
url: https://raw.githubusercontent.com/api-evangelist/sugarcrm/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- threshold-ventures
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: sales-assisted
  trial: false
  try_now: false
  public: false
  label: Published seat pricing, 15-user minimum, annual billing
  confidence: high
  source:
  - https://www.sugarai.com/pricing
  - plans/sugarcrm-plans-pricing.yml
  generated: '2026-08-13'
  method: searched
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-13'
image: https://www.sugarcrm.com/wp-content/uploads/2021/05/sugarcrm-facebook-card.png
tags:
- Company
- Software-as-a-Service
- CRM
- Sales
- Marketing
- Customer Service
- Sales Automation
- REST API
- Webhook
- Sales Intelligence
tags_raw:
- Company
- Saas
- CRM
- Sales
- Marketing
- Customer Service
- Sales Automation
- REST API
- Webhooks
- Sales Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Sugar REST API
  description: The Sugar REST API is hosted on each Sugar deployment at https://<site_url>/rest/v{version}/ (v10 through v11.27).
    SugarCloud instances are hosted on Sugar's own sugarondemand.com domain, so a cloud tenant's base is https://{instance}.sugarondemand.com/rest/v11_27/;
    on-site deployments substitute the customer's own site URL. It authenticates with two-legged OAuth 2.0 (password + refresh_token
    grants, OAuth-Token header), returns JSON with ISO 8601 dates, uses offset pagination, and exposes CRM modules through
    /{module} and /{module}/filter routes. Each instance serves its own endpoint reference at /rest/v{version}/help; no public
    OpenAPI is published.
  humanURL: https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/
  baseURL: https://{instance}.sugarondemand.com/rest/v11_27/
  properties:
  - type: Documentation
    url: https://support.sugarai.com/documentation/sugar_developer/
  - type: APIReference
    url: https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/
  - type: Authentication
    url: authentication/sugarcrm-authentication.yml
  - type: Conventions
    url: conventions/sugarcrm-conventions.yml
  - type: ErrorCatalog
    url: errors/sugarcrm-problem-types.yml
  - type: RateLimits
    url: rate-limits/sugarcrm-rate-limits.yml
  - type: Webhooks
    url: asyncapi/sugarcrm-webhooks.yml
  - type: Sandbox
    url: sandbox/sugarcrm-sandbox.yml
common:
- type: Website
  url: https://www.sugarai.com/
- type: DeveloperPortal
  url: https://support.sugarai.com/documentation/sugar_developer/
- type: Documentation
  url: https://support.sugarai.com/documentation/
- type: APIReference
  url: https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/
- type: GettingStarted
  url: https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/
- type: Support
  url: https://sugarclub.sugarai.com/
- type: Blog
  url: https://www.sugarai.com/blog
- type: GitHubOrganization
  url: https://github.com/sugarcrm
- type: Pricing
  url: https://www.sugarai.com/pricing
- type: SignUp
  url: https://portal.sugarondemand.com/
- type: TermsOfService
  url: https://www.sugarai.com/legal/terms-of-use
- type: PrivacyPolicy
  url: https://www.sugarai.com/legal/privacy-policy
- type: StatusPage
  url: https://status.cloud.sugarai.com/
- type: Authentication
  url: authentication/sugarcrm-authentication.yml
- type: Conventions
  url: conventions/sugarcrm-conventions.yml
- type: ErrorCatalog
  url: errors/sugarcrm-problem-types.yml
- type: Lifecycle
  url: lifecycle/sugarcrm-lifecycle.yml
- type: Deprecation
  url: lifecycle/sugarcrm-lifecycle.yml
- type: ChangeLog
  url: changelog/sugarcrm-changelog.yml
- type: Conformance
  url: conformance/sugarcrm-conformance.yml
- type: Compliance
  url: https://www.sugarai.com/legal/security-trust
- type: TrustCenter
  url: security/sugarcrm-trust-center.yml
- type: DomainSecurity
  url: security/sugarcrm-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/sugarcrm-vulnerability-disclosure.yml
- type: Security
  url: security/sugarcrm-vulnerability-disclosure.yml
- type: SecurityTxt
  url: well-known/sugarcrm-security.txt
- type: Packages
  url: packages/sugarcrm-packages.yml
- type: SDKs
  url: packages/sugarcrm-packages.yml
- type: CLI
  url: cli/sugarcrm-cli.yml
- type: Plans
  url: plans/sugarcrm-plans-pricing.yml
- type: RateLimits
  url: rate-limits/sugarcrm-rate-limits.yml
- type: Webhooks
  url: asyncapi/sugarcrm-webhooks.yml
- type: Sandbox
  url: sandbox/sugarcrm-sandbox.yml
- type: WellKnown
  url: well-known/sugarcrm-well-known.yml
- type: LLMsTxt
  url: llms/sugarcrm-llms.txt
x-enrichment:
  date: '2026-08-13'
  status: enriched
  artifacts_added: 9
  pass: local-v1