SugarCRM

SugarCRM (rebranding as Sugar AI) is a B2B sales CRM platform serving 4,000+ customers and over one million users across 120+ countries. Its product suite spans Sugar Sell (sales automation), Sugar Serve (customer service), Sugar Market (marketing automation), and sales-i (sales intelligence from ERP data), with an emphasis on domain-specific AI that surfaces opportunities and recommends next actions. Sugar exposes a REST API on every deployment at https:///rest/v{version}/ (v10 through v11_20), authenticated with two-legged OAuth 2.0 and returning JSON. The API covers CRM modules (Accounts, Contacts, Leads, Opportunities, Cases and more) with offset pagination, a /{module}/filter query surface, and role-based access control. Official client libraries include the JavaScript Ventana connector and a PHP REST SDK.

SugarCRM publishes 1 API on the APIs.io network. Tagged areas include Company, Saas, CRM, Sales, and Marketing.

SugarCRM’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 19 more developer resources.

🌐 Visit website 📡 Source on GitHub
35.6/100 thin ▬ flat Agent 21/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.5
AccessSelf serve
1 APIs
CompanySaasCRMSalesMarketingCustomer ServiceSales AutomationREST API

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.5
Composite quality — 35.6/100 · thin
Contract Quality 0.0 / 25
Developer Ergonomics 11.7 / 20
Commercial Clarity 12.1 / 20
Operational Transparency 3.8 / 13
Governance 0.0 / 12
Discoverability 8.0 / 10
Agent readiness — 21/100 · agent aware
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/sugarcrm: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Sugar REST API

The Sugar REST API is hosted on each Sugar deployment at https:///rest/v{version}/ (v10 through v11_20). It authenticates with two-legged OAuth 2.0 (password + refresh...

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Sugarcrm Authentication

oauth2 · 1 scheme

SECURITY

Sugarcrm Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Sugarcrm Trust Center

ISO/IEC 27001, SOC 2 Type II, CSA STAR, EcoVadis

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 GettingStarted
GettingStarted
 SignUp
SignUp

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown
WellKnown
 LLMsTxt
LLMsTxt

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Conventions
Conventions
 ErrorCatalog
ErrorCatalog
 Lifecycle
Lifecycle
 Conformance
Conformance

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 Packages
Packages
 SDKs
SDKs

Access & Security 4

Authentication, authorization, and security posture

Authentication
Authentication
 Compliance
Compliance
 TrustCenter
TrustCenter
 DomainSecurity
DomainSecurity

Operate 3

Status, limits, changes, and where to get help

Support
Support
 StatusPage
StatusPage
 Deprecation
Deprecation

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: sugarcrm
name: SugarCRM
description: SugarCRM (rebranding as Sugar AI) is a B2B sales CRM platform serving 4,000+ customers and over one million users
  across 120+ countries. Its product suite spans Sugar Sell (sales automation), Sugar Serve (customer service), Sugar Market
  (marketing automation), and sales-i (sales intelligence from ERP data), with an emphasis on domain-specific AI that surfaces
  opportunities and recommends next actions. Sugar exposes a REST API on every deployment at https://<site_url>/rest/v{version}/
  (v10 through v11_20), authenticated with two-legged OAuth 2.0 and returning JSON. The API covers CRM modules (Accounts,
  Contacts, Leads, Opportunities, Cases and more) with offset pagination, a /{module}/filter query surface, and role-based
  access control. Official client libraries include the JavaScript Ventana connector and a PHP REST SDK.
url: https://raw.githubusercontent.com/api-evangelist/sugarcrm/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- threshold-ventures
x-tier: stub
x-tier-reason: portfolio-lead
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
image: https://www.sugarcrm.com/wp-content/uploads/2021/05/sugarcrm-facebook-card.png
tags:
- Company
- Saas
- CRM
- Sales
- Marketing
- Customer Service
- Sales Automation
- REST API
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Sugar REST API
  description: The Sugar REST API is hosted on each Sugar deployment at https://<site_url>/rest/v{version}/ (v10 through v11_20).
    It authenticates with two-legged OAuth 2.0 (password + refresh_token grants, OAuth-Token header), returns JSON with ISO
    8601 dates, uses offset pagination, and exposes CRM modules through /{module} and /{module}/filter routes.
  humanURL: https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_13.0/integration/web_services/rest_api/
  properties:
  - type: Documentation
    url: https://support.sugarcrm.com/documentation/sugar_developer/
  - type: APIReference
    url: https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_13.0/integration/web_services/rest_api/
  - type: Authentication
    url: authentication/sugarcrm-authentication.yml
  - type: Conventions
    url: conventions/sugarcrm-conventions.yml
  - type: ErrorCatalog
    url: errors/sugarcrm-problem-types.yml
common:
- type: Website
  url: https://www.sugarcrm.com/
- type: DeveloperPortal
  url: https://support.sugarcrm.com/documentation/sugar_developer/
- type: Documentation
  url: https://support.sugarcrm.com/documentation/
- type: APIReference
  url: https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_13.0/integration/web_services/rest_api/
- type: GettingStarted
  url: https://support.sugarcrm.com/documentation/sugar_developer/
- type: Support
  url: https://sugarclub.sugarcrm.com/
- type: Blog
  url: https://www.sugarcrm.com/blog/
- type: GitHubOrganization
  url: https://github.com/sugarcrm
- type: Pricing
  url: https://www.sugarcrm.com/pricing/
- type: SignUp
  url: https://portal.sugarondemand.com/
- type: TermsOfService
  url: https://www.sugarcrm.com/legal/terms-of-use/
- type: PrivacyPolicy
  url: https://www.sugarcrm.com/legal/privacy-policy/
- type: StatusPage
  url: https://status.cloud.sugarai.com/
- type: Authentication
  url: authentication/sugarcrm-authentication.yml
- type: Conventions
  url: conventions/sugarcrm-conventions.yml
- type: ErrorCatalog
  url: errors/sugarcrm-problem-types.yml
- type: Lifecycle
  url: lifecycle/sugarcrm-lifecycle.yml
- type: Deprecation
  url: lifecycle/sugarcrm-lifecycle.yml
- type: Conformance
  url: conformance/sugarcrm-conformance.yml
- type: Compliance
  url: https://www.sugarai.com/legal/security-trust
- type: TrustCenter
  url: security/sugarcrm-trust-center.yml
- type: DomainSecurity
  url: security/sugarcrm-domain-security.yml
- type: Packages
  url: packages/sugarcrm-packages.yml
- type: SDKs
  url: packages/sugarcrm-packages.yml
- type: WellKnown
  url: well-known/sugarcrm-well-known.yml
- type: LLMsTxt
  url: llms/sugarcrm-llms.txt
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 10
  pass: local-v1