Twilio

Twilio Flex Flows API

Manage Flex Flow routing

Documentation GitHub OpenAPI

Operations 5

GET /FlexFlows Twilio List Flex Flows #

POST /FlexFlows Twilio Create a Flex Flow #

GET /FlexFlows/{FlexFlowSid} Twilio Fetch a Flex Flow #

POST /FlexFlows/{FlexFlowSid} Twilio Update a Flex Flow #

DELETE /FlexFlows/{FlexFlowSid} Twilio Delete a Flex Flow #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Twilio Flex Flex Flows API
  description: Programmable digital engagement center API for building customized omnichannel contact center solutions. Manage Flex configuration, channels, flows, interactions, plugins, and worker insights for customer communication across voice, SMS, chat, WhatsApp, and more.
  version: '2.0'
  contact:
    name: Twilio Support
    url: https://support.twilio.com
    email: support@twilio.com
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
  termsOfService: https://www.twilio.com/legal/tos
servers:
- url: https://flex-api.twilio.com/v1
  description: Twilio Flex API v1
- url: https://flex-api.twilio.com/v2
  description: Twilio Flex API v2
security:
- accountSid_authToken: []
tags:
- name: Flex Flows
  description: Manage Flex Flow routing
paths:
  /FlexFlows:
    get:
      operationId: listFlexFlows
      summary: Twilio List Flex Flows
      description: Retrieve a list of Flex flows that define how inbound contacts are routed.
      tags:
      - Flex Flows
      parameters:
      - name: FriendlyName
        in: query
        schema:
          type: string
      - name: PageSize
        in: query
        schema:
          type: integer
          minimum: 1
          maximum: 100
      responses:
        '200':
          description: List of Flex flows
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FlexFlowList'
    post:
      operationId: createFlexFlow
      summary: Twilio Create a Flex Flow
      tags:
      - Flex Flows
      requestBody:
        required: true
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateFlexFlowRequest'
      responses:
        '201':
          description: Flex flow created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FlexFlow'
        '400':
          description: Invalid request
  /FlexFlows/{FlexFlowSid}:
    get:
      operationId: fetchFlexFlow
      summary: Twilio Fetch a Flex Flow
      tags:
      - Flex Flows
      parameters:
      - name: FlexFlowSid
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Flex flow details
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/FlexFlow'
    post:
      operationId: updateFlexFlow
      summary: Twilio Update a Flex Flow
      tags:
      - Flex Flows
      parameters:
      - name: FlexFlowSid
        in: path
        required: true
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/components/schemas/CreateFlexFlowRequest'
      responses:
        '200':
          description: Flex flow updated
    delete:
      operationId: deleteFlexFlow
      summary: Twilio Delete a Flex Flow
      tags:
      - Flex Flows
      parameters:
      - name: FlexFlowSid
        in: path
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Flex flow deleted
components:
  schemas:
    CreateFlexFlowRequest:
      type: object
      required:
      - FriendlyName
      - ChatServiceSid
      - ChannelType
      properties:
        FriendlyName:
          type: string
        ChatServiceSid:
          type: string
        ChannelType:
          type: string
          enum:
          - web
          - sms
          - facebook
          - whatsapp
          - line
          - custom
        ContactIdentity:
          type: string
        Enabled:
          type: boolean
        IntegrationType:
          type: string
          enum:
          - studio
          - external
          - task
        Integration.FlowSid:
          type: string
        Integration.Url:
          type: string
          format: uri
        Integration.WorkspaceSid:
          type: string
        Integration.WorkflowSid:
          type: string
        Integration.Channel:
          type: string
        LongLived:
          type: boolean
        JanitorEnabled:
          type: boolean
    FlexFlow:
      type: object
      properties:
        sid:
          type: string
        account_sid:
          type: string
          pattern: ^AC[0-9a-fA-F]{32}$
        friendly_name:
          type: string
        chat_service_sid:
          type: string
        channel_type:
          type: string
          enum:
          - web
          - sms
          - facebook
          - whatsapp
          - line
          - custom
        contact_identity:
          type: string
        enabled:
          type: boolean
        integration_type:
          type: string
          enum:
          - studio
          - external
          - task
        integration:
          type: object
        long_lived:
          type: boolean
        janitor_enabled:
          type: boolean
        date_created:
          type: string
          format: date-time
        date_updated:
          type: string
          format: date-time
        url:
          type: string
          format: uri
    PaginationMeta:
      type: object
      properties:
        page:
          type: integer
        page_size:
          type: integer
        first_page_url:
          type: string
          format: uri
        previous_page_url:
          type: string
          format: uri
        next_page_url:
          type: string
          format: uri
        url:
          type: string
          format: uri
        key:
          type: string
    FlexFlowList:
      type: object
      properties:
        flex_flows:
          type: array
          items:
            $ref: '#/components/schemas/FlexFlow'
        meta:
          $ref: '#/components/schemas/PaginationMeta'
  securitySchemes:
    accountSid_authToken:
      type: http
      scheme: basic
      description: Use your Twilio Account SID as the username and Auth Token as the password for HTTP Basic authentication.
externalDocs:
  description: Twilio Flex API Documentation
  url: https://www.twilio.com/docs/flex