Salesforce Knowledge Management

API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across multiple channels including internal app, public knowledge base, and customer portals.

Salesforce Knowledge Management publishes 4 APIs on the APIs.io network, including Articles API, Categories API, Search API, and 1 more. Tagged areas include Articles, CRM, Customer Service, Documentation, and Knowledge-Management.

The Salesforce Knowledge Management catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.

Salesforce Knowledge Management’s developer surface includes authentication, engineering blog, getting-started guide, and 18 more developer resources.

🌐 Visit website 📡 Source on GitHub

43.9/100 developing ▬ flat Agent 25/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessFreemiumSelf serve⚡ Free to try

1 APIs

Articles CRM Customer Service Documentation Knowledge-Management Support

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 43.9/100 · developing

Contract Quality 13.9 / 23

Developer Ergonomics 7.9 / 18

Access Clarity 6.6 / 18

Operational Transparency 2.2 / 12

Contract Governance 2.7 / 11

Discoverability 6.8 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 25/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/salesforce-knowledge-management: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Salesforce Knowledge SOAP API

SOAP API for managing knowledge articles with enterprise integration.

Salesforce Knowledge Management Articles API

Knowledge article management operations

Salesforce Knowledge Management Categories API

Data category management for knowledge articles

Salesforce Knowledge Management Search API

Knowledge article search operations

Salesforce Knowledge Management Suggestions API

Article suggestion operations for cases and communities

Postman Collections 4

Ready-to-run Postman collections for exercising this provider's APIs.

Salesforce Knowledge Management REST Articles API

POSTMAN

Salesforce Knowledge Management REST Articles Categories API

POSTMAN

Salesforce Knowledge Management REST Articles Search API

POSTMAN

Salesforce Knowledge Management REST Articles Suggestions API

POSTMAN

Open Collections 6

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Salesforce Knowledge Management REST Articles API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Categories API

OPEN COLLECTION

Salesforce Knowledge Management REST API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Search API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Suggestions API

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Salesforce Knowledge Management Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Salesforce Knowledge Management Rate Limits

5 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Salesforce Knowledge Management Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Salesforce Knowledge Management Context

0 classes · 18 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

Salesforce Knowledge Management API Rules

5 rules · 3 warnings 2 info

SPECTRAL

Salesforce Knowledge Management API Rules

9 rules · 5 errors 4 warnings

SPECTRAL

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Salesforce Knowledge Article

17 properties

JSON SCHEMA

Salesforce Knowledge Data Category

4 properties

JSON SCHEMA

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Salesforce Knowledge Management Article Structure

0 properties

JSON STRUCTURE

Examples 2

Example request and response payloads for these APIs.

Salesforce Knowledge Management Create Article Example

7 fields

EXAMPLE

Salesforce Knowledge Management Search Articles Example

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Salesforce Knowledge Management Authentication

http/oauth2 · 2 schemes

SECURITY

Salesforce Knowledge Management Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Salesforce Knowledge Management Scopes

2 scopes · authorizationCode

2 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Salesforce Knowledge Management Agentic Access

11 operations · 4 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Knowledge Article Schema

JSONSchema

Knowledge Category Schema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

SpectralRules

SpectralRules

JSONLDContext

JSONLDContext

Vocabulary

Vocabulary

Build 3

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

SDKs

SDKs

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity

Authentication

OAuthScopes

Authentication

Learn 1

Tutorials, courses, talks, and written guidance

Trailhead Learning

Trailhead Learning

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

name: Salesforce Knowledge Management
description: API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading,
  updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across
  multiple channels including internal app, public knowledge base, and customer portals.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
created: '2024'
modified: '2026-05-19'
specificationVersion: '0.23'
tags:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge-Management
- Support
tags_raw:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge Management
- Support
apis:
- name: Salesforce Knowledge SOAP API
  description: SOAP API for managing knowledge articles with enterprise integration.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0
  tags:
  - Enterprise
  - Knowledge
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_calls_knowledge.htm
  - type: WSDL
    url: https://yourInstance.salesforce.com/services/wsdl/class/KnowledgeArticleVersion
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-articles-api
  name: Salesforce Knowledge Management Articles API
  description: Knowledge article management operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-articles-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-categories-api
  name: Salesforce Knowledge Management Categories API
  description: Data category management for knowledge articles
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Categories
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-categories-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-search-api
  name: Salesforce Knowledge Management Search API
  description: Knowledge article search operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-search-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-suggestions-api
  name: Salesforce Knowledge Management Suggestions API
  description: Article suggestion operations for cases and communities
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Suggestions
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-suggestions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
common:
- type: Website
  url: https://www.salesforce.com/
- type: PostmanWorkspace
  url: https://www.postman.com/kinlaneapi/salesforce-knowledge-management/overview
- type: AgenticAccess
  url: agentic-access/salesforce-knowledge-management-agentic-access.yml
- type: DomainSecurity
  url: security/salesforce-knowledge-management-domain-security.yml
- type: Authentication
  url: authentication/salesforce-knowledge-management-authentication.yml
- type: OAuthScopes
  url: scopes/salesforce-knowledge-management-scopes.yml
- url: https://developer.salesforce.com/blogs/feed
  type: Blog
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development_intro.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
- type: SDKs
  url: https://developer.salesforce.com/tools/sdks
- type: StatusPage
  url: https://status.salesforce.com/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Trailhead Learning
  url: https://trailhead.salesforce.com/en/content/learn/modules/knowledge-basics
- type: GitHubOrganization
  url: https://github.com/salesforce
- type: SpectralRules
  url: rules/salesforce-knowledge-management-rules.yml
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-article-schema.json
  title: Knowledge Article Schema
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-category-schema.json
  title: Knowledge Category Schema
- type: JSONLDContext
  url: json-ld/salesforce-knowledge-management-context.jsonld
- type: Vocabulary
  url: vocabulary/salesforce-knowledge-management-vocabulary.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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