Salesforce Knowledge Management

API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across multiple channels including internal app, public knowledge base, and customer portals.

Salesforce Knowledge Management publishes 4 APIs on the APIs.io network, including Articles API, Categories API, Search API, and 1 more. Tagged areas include Articles, CRM, Customer Service, Documentation, and Knowledge-Management.

The Salesforce Knowledge Management catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.

Salesforce Knowledge Management’s developer surface includes authentication, engineering blog, getting-started guide, and 17 more developer resources.

🌐 Visit website 📡 Source on GitHub

43.4/100 developing ▬ flat Agent 29/100 agent aware Full breakdown ↓
scored 2026-08-21 · rubric v0.12.0

AccessFreemiumSelf serve⚡ Free to try

5 APIs

Articles CRM Customer Service Documentation Knowledge-Management Support

Kin Score

Kin Score How this is scored →
scored 2026-08-21 · rubric v0.12.0

Composite quality — 43.4/100 · developing

Contract Quality 15.9 / 25

Developer Ergonomics 7.6 / 20

Access Clarity 7.4 / 20

Operational Transparency 1.4 / 13

Contract Governance 3.0 / 12

Discoverability 8.2 / 10

Agent readiness — 29/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/salesforce-knowledge-management: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Rate Limits 1

Documented rate limits and quota policies.

Salesforce Knowledge Management Rate Limits

5 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Examples 2

Example request and response payloads for these APIs.

Scopes 1

OAuth scopes governing access to this provider's APIs.

Salesforce Knowledge Management Scopes

2 scopes · authorizationCode

2 scopes

SCOPES

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Knowledge Article Schema

JSONSchema

Knowledge Category Schema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

SpectralRules

SpectralRules

JSONLDContext

JSONLDContext

Vocabulary

Vocabulary

Build 3

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

SDKs

SDKs

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity

Authentication

OAuthScopes

Authentication

Learn 1

Tutorials, courses, talks, and written guidance

Trailhead Learning

Trailhead Learning

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

StatusPage

StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Blog

Blog

Source (apis.yml)

name: Salesforce Knowledge Management
description: API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading,
  updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across
  multiple channels including internal app, public knowledge base, and customer portals.
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
created: '2024'
modified: '2026-05-19'
specificationVersion: '0.23'
tags:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge-Management
- Support
tags_raw:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge Management
- Support
apis:
- name: Salesforce Knowledge SOAP API
  description: SOAP API for managing knowledge articles with enterprise integration.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0
  tags:
  - Enterprise
  - Knowledge
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_calls_knowledge.htm
  - type: WSDL
    url: https://yourInstance.salesforce.com/services/wsdl/class/KnowledgeArticleVersion
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-articles-api
  name: Salesforce Knowledge Management Articles API
  description: Knowledge article management operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-articles-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-categories-api
  name: Salesforce Knowledge Management Categories API
  description: Data category management for knowledge articles
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Categories
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-categories-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-search-api
  name: Salesforce Knowledge Management Search API
  description: Knowledge article search operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-search-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-suggestions-api
  name: Salesforce Knowledge Management Suggestions API
  description: Article suggestion operations for cases and communities
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Suggestions
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-suggestions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
common:
- type: PostmanWorkspace
  url: https://www.postman.com/kinlaneapi/salesforce-knowledge-management/overview
- type: AgenticAccess
  url: agentic-access/salesforce-knowledge-management-agentic-access.yml
- type: DomainSecurity
  url: security/salesforce-knowledge-management-domain-security.yml
- type: Authentication
  url: authentication/salesforce-knowledge-management-authentication.yml
- type: OAuthScopes
  url: scopes/salesforce-knowledge-management-scopes.yml
- url: https://developer.salesforce.com/blogs/feed
  type: Blog
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development_intro.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
- type: SDKs
  url: https://developer.salesforce.com/tools/sdks
- type: StatusPage
  url: https://status.salesforce.com/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Trailhead Learning
  url: https://trailhead.salesforce.com/en/content/learn/modules/knowledge-basics
- type: GitHubOrganization
  url: https://github.com/salesforce
- type: SpectralRules
  url: rules/salesforce-knowledge-management-rules.yml
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-article-schema.json
  title: Knowledge Article Schema
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-category-schema.json
  title: Knowledge Category Schema
- type: JSONLDContext
  url: json-ld/salesforce-knowledge-management-context.jsonld
- type: Vocabulary
  url: vocabulary/salesforce-knowledge-management-vocabulary.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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