Salesforce Knowledge Management

API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across multiple channels including internal app, public knowledge base, and customer portals.

Salesforce Knowledge Management publishes 5 API contracts indexed on the APIs.io network, including Articles API, Categories API, Search API, and 2 more. Tagged areas include Articles, CRM, Customer Service, Documentation, and Knowledge Management.

The Salesforce Knowledge Management catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.

Salesforce Knowledge Management’s developer surface includes authentication, engineering blog, getting-started guide, and 21 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

47.4/100 developing ▬ flat Agent 29/100 agent ready saas Full breakdown ↓
scored 2026-11-13 · rubric v0.28.0 · Show this score on your site →

AccessFreemiumSelf serve⚡ Free to try

1 published contract

Articles CRM Customer Service Documentation Knowledge Management Support

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Articles

Knowledge Management

BC-830

GET /support/knowledgeArticles

Kin Score

Kin Score How this is scored →
scored 2026-11-13 · rubric v0.28.0

Composite quality — 47.4/100 · developing

Contract Quality 10.5 / 19

Developer Ergonomics 6.6 / 15

Access Clarity 8.0 / 15

Operational Transparency 1.9 / 10

Contract Governance 2.1 / 9

Discoverability 5.5 / 8

Regulatory Posture 4.3 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 29/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Show this score on your site.

It updates itself when the score changes. Paste this where you link to your API docs:

<a href="https://apis.io/providers/salesforce-knowledge-management/"><img src="https://apis.io/badge/salesforce-knowledge-management/card.svg" alt="Salesforce Knowledge Management on APIs.io — Kin Score by API Evangelist"></a>

Other styles, a README pill and a shields.io endpoint are on the badge page.

Raise your score.

Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship Ask about this →
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented) Ask about this →
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes Ask about this →
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0 Ask about this →
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link Ask about this →
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document Ask about this →

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Developer Ergonomics scores 44.0 — up to +11.2 composite points Ask about this →
Contract Quality scores 56.1 — up to +11.0 composite points Ask about this →
Operational Transparency scores 19.0 — up to +10.5 composite points Ask about this →

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Not sure how this applies to your stack? Ask about any one item. Kin Lane reads every question, looks at your profile and your situation, and replies with what a fix would take — scoped to that one area, priced up front, yours whether you ship it or not. Ask a question →

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/salesforce-knowledge-management/apis.yml: open an issue on github.com/api-evangelist/salesforce-knowledge-management to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

OAuth 2.0

measured — observed by APIs.io (declared)

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Salesforce Knowledge SOAP API

SOAP API for managing knowledge articles with enterprise integration.

Salesforce Knowledge Management Articles API

Knowledge article management operations

Salesforce Knowledge Management Categories API

Data category management for knowledge articles

Salesforce Knowledge Management Search API

Knowledge article search operations

Salesforce Knowledge Management Suggestions API

Article suggestion operations for cases and communities

Postman Collections 4

Ready-to-run Postman collections for exercising this provider's APIs.

Salesforce Knowledge Management REST Articles API

POSTMAN

Salesforce Knowledge Management REST Articles Categories API

POSTMAN

Salesforce Knowledge Management REST Articles Search API

POSTMAN

Salesforce Knowledge Management REST Articles Suggestions API

POSTMAN

Open Collections 5

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Salesforce Knowledge Management REST Articles API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Categories API

OPEN COLLECTION

Salesforce Knowledge Management REST API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Search API

OPEN COLLECTION

Salesforce Knowledge Management REST Articles Suggestions API

OPEN COLLECTION

Salesforce Knowledge Management API pricing

Prices published by Salesforce Knowledge Management, read 2026-10-28 from www.salesforce.com/agentforce/pricing/?bc=OTH.

Plan	Price
Salesforce Foundations	$0 Includes: Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker, Agentforce Vibes
Flex Credits	$500 USD/Per 100k Credits per 100k credits Includes: Agentforce actions are 20 Flex Credits, while Agentforce Voice actions are 30 Flex Credits
Conversations	$2 USD/Per conversation per conversation Includes: Customer-facing Agents, Digital Wallet
Agentforce add-ons	$125 user/ month Includes: Unmetered Agentforce usage for employees
Agentforce Industries add-ons	$150 user/ month Includes: Everything in Sales Cloud & Service Cloud add-ons
Max Edition	from $550 user/ month Includes: Agentforce add-on included; 2.75M Flex Credits per org per year
Agentforce User License	$5 USD/User/Month (Requires Flex Credits) Includes: Access to limited Salesforce CRM objects; Metered Agentforce usage
Agentforce Coworker User License	$50 USD/User/Month Includes: All Coworker searches included; 30 MBs of indexing per user per month

Plan details, limits and sources →

Rate limits

Free Tier Default: 10 requests per minute
Free Tier Monthly Quota: 1000 requests per month
Professional Tier Default: 100 requests per minute

Compiled by API Evangelist, not yet checked against Salesforce Knowledge Management's documentation. All 5 limits →

Billed by: user · FinOps profile →

Pricing Plans 2

Published pricing tiers and plan structures.

Salesforce Knowledge Management Plans Pricing

8 plans

PLANS

Salesforce Knowledge Management Price Estimates

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Salesforce Knowledge Management Rate Limits

5 limits

RATE LIMITS

Privacy & Data 1

Its role, the data it processes, retention and transfers, quoted from its own privacy page.

Salesforce Knowledge Management

24 quoted statements, read from Salesforce Knowledge Management's own page on 2026-11-10.

PRIVACY

FinOps 1

Cost, billing, and metering signals for API financial operations.

Salesforce Knowledge Management Finops

FINOPS

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Salesforce Knowledge Management Context

0 classes · 18 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs. Counts are the severity each rule declares, not results of running them.

Salesforce Knowledge Management — jsonschema rules

5 rules · 3 warn-severity 2 info-severity

SPECTRAL

Salesforce Knowledge Management API Rules

9 rules · 5 error-severity 4 warn-severity

SPECTRAL

JSON Schema 2

Standalone JSON Schema definitions for this provider's data models.

Salesforce Knowledge Article

17 properties

JSON SCHEMA

Salesforce Knowledge Data Category

4 properties

JSON SCHEMA

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Salesforce Knowledge Management Article Structure

0 properties

JSON STRUCTURE

Examples 2

Example request and response payloads for these APIs.

Salesforce Knowledge Management Create Article Example

7 fields

EXAMPLE

Salesforce Knowledge Management Search Articles Example

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Salesforce Knowledge Management Authentication

http/oauth2 · 2 schemes

SECURITY

Salesforce Knowledge Management Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Salesforce Knowledge Management Scopes

2 scopes · authorizationCode

2 scopes

SCOPES

Agentic Access (API Evangelist recommendations) 1

Recommended x-agentic-access execution contracts for AI agents.

Salesforce Knowledge Management Agentic Access

11 operations · 4 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Documentation 2

Reference material describing how the API behaves

Knowledge Article Schema

JSONSchema

Knowledge Category Schema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

SpectralRules

SpectralRules

JSONLDContext

JSONLDContext

Vocabulary

Vocabulary

Build 3

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

SDKs

SDKs

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity

Authentication

OAuthScopes

Authentication

Learn 1

Tutorials, courses, talks, and written guidance

Trailhead Learning

Trailhead Learning

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

StatusPage

StatusPage

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

DataProcessing

DataProcessing

Source (apis.yml)

name: Salesforce Knowledge Management
description: API for managing knowledge articles, categories, and data in Salesforce Knowledge. Enables creating, reading,
  updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios across
  multiple channels including internal app, public knowledge base, and customer portals.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  gated: none
  gated_source:
  - onboarding
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-13'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
created: '2024'
modified: '2026-05-19'
specificationVersion: '0.23'
tags:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge Management
- Support
tags_raw:
- Articles
- CRM
- Customer Service
- Documentation
- Knowledge Management
- Support
- Knowledge-Management
apis:
- name: Salesforce Knowledge SOAP API
  description: SOAP API for managing knowledge articles with enterprise integration.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/sf-logo.svg
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0
  tags:
  - Enterprise
  - Knowledge
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_calls_knowledge.htm
  - type: WSDL
    url: https://yourInstance.salesforce.com/services/wsdl/class/KnowledgeArticleVersion
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-articles-api
  name: Salesforce Knowledge Management Articles API
  description: Knowledge article management operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-articles-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-categories-api
  name: Salesforce Knowledge Management Categories API
  description: Data category management for knowledge articles
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Categories
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-categories-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-search-api
  name: Salesforce Knowledge Management Search API
  description: Knowledge article search operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-search-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- aid: salesforce-knowledge-management:salesforce-knowledge-management-suggestions-api
  name: Salesforce Knowledge Management Suggestions API
  description: Article suggestion operations for cases and communities
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/support
  tags:
  - Suggestions
  properties:
  - type: OpenAPI
    url: openapi/salesforce-knowledge-management-suggestions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
common:
- type: Plans
  url: plans/salesforce-knowledge-management-plans-pricing.yml
- type: CapabilityMap
  url: capabilities/salesforce-knowledge-management-capability-edges.yml
  name: Salesforce Knowledge Management Business Capability Map
- type: Website
  url: https://www.salesforce.com/
- type: PostmanWorkspace
  url: https://www.postman.com/kinlaneapi/salesforce-knowledge-management/overview
- type: AgenticAccess
  url: agentic-access/salesforce-knowledge-management-agentic-access.yml
- type: DomainSecurity
  url: security/salesforce-knowledge-management-domain-security.yml
- type: Authentication
  url: authentication/salesforce-knowledge-management-authentication.yml
- type: OAuthScopes
  url: scopes/salesforce-knowledge-management-scopes.yml
- url: https://developer.salesforce.com/blogs/feed
  type: Blog
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development_intro.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
- type: SDKs
  url: https://developer.salesforce.com/tools/sdks
- type: StatusPage
  url: https://status.salesforce.com/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Trailhead Learning
  url: https://trailhead.salesforce.com/en/content/learn/modules/knowledge-basics
- type: GitHubOrganization
  url: https://github.com/salesforce
- type: SpectralRules
  url: rules/salesforce-knowledge-management-rules.yml
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-article-schema.json
  title: Knowledge Article Schema
- type: JSONSchema
  url: json-schema/salesforce-knowledge-management-category-schema.json
  title: Knowledge Category Schema
- type: JSONLDContext
  url: json-ld/salesforce-knowledge-management-context.jsonld
- type: Vocabulary
  url: vocabulary/salesforce-knowledge-management-vocabulary.yml
- type: DataProcessing
  url: privacy/salesforce-knowledge-management-privacy-policy.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Salesforce Knowledge Management API — frequently asked questions

Does Salesforce Knowledge Management have an API?

Yes. APIs.io lists 5 APIs from Salesforce Knowledge Management, including Salesforce Knowledge SOAP API, Salesforce Knowledge Management Articles API and Salesforce Knowledge Management Categories API, and 2 more.

Is there an OpenAPI specification for the Salesforce Knowledge Management API?

Yes. APIs.io indexes 4 OpenAPI specifications for Salesforce Knowledge Management, each linked for download from this page.

How do I authenticate with the Salesforce Knowledge Management API?

Salesforce Knowledge Management documents its authentication (http/oauth2 · 2 schemes). The details are profiled on APIs.io as Salesforce Knowledge Management Authentication.

How much does the Salesforce Knowledge Management API cost?

Salesforce Knowledge Management publishes its prices; its Salesforce Foundations plan is $0 as of 2026-10-28. APIs.io lists 8 pricing plans for Salesforce Knowledge Management, with each plan's price, limits and inclusions under Pricing on this page.

Is the Salesforce Knowledge Management API ready for AI agents?

Salesforce Knowledge Management has a Kin Score of 47.4 out of 100 (developing) and an Agent Readiness score of 28.9 (agent-ready), scored by API Evangelist on 2026-11-13.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This provider

curl "https://apis.io/api/v1/providers/salesforce-knowledge-management"

All providers

curl "https://apis.io/api/v1/providers?limit=25"

Every operation they expose

curl "https://apis.io/api/v1/providers/salesforce-knowledge-management/operations?limit=25"

How their score was established

curl "https://apis.io/api/v1/providers/salesforce-knowledge-management/evidence"

Calls without X-API-Key need no key. Calls with it need a paid plan — get a key.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.