Salesforce Knowledge Management

Salesforce Knowledge Management Articles API

Knowledge article management operations

GitHub OpenAPI

Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
📖
Authentication
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/salesforce-knowledge-management/refs/heads/main/openapi/salesforce-knowledge-management-articles-api-openapi.yml

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OpenAPI Specification

salesforce-knowledge-management-articles-api-openapi.yml Raw ↑ 
openapi: 3.1.0
info:
  title: Salesforce Knowledge Management REST Articles API
  description: REST API for accessing and managing Salesforce Knowledge articles, categories, and knowledge base content. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios.
  version: 59.0.0
  termsOfService: https://www.salesforce.com/company/legal/agreements/
  contact:
    name: Salesforce Developer Support
    url: https://developer.salesforce.com/
  license:
    name: Salesforce Master Subscription Agreement
    url: https://www.salesforce.com/company/legal/agreements/
servers:
- url: https://{instance}.salesforce.com/services/data/v59.0
  description: Salesforce Production or Developer Edition
  variables:
    instance:
      default: yourInstance
      description: Your Salesforce instance identifier
security:
- oauth2: []
- bearerAuth: []
tags:
- name: Articles
  description: Knowledge article management operations
paths:
  /sobjects/KnowledgeArticle:
    get:
      operationId: listKnowledgeArticles
      summary: List Knowledge Articles
      description: Retrieves a list of knowledge articles available in the org, including their metadata, publication status, and associated article types.
      tags:
      - Articles
      parameters:
      - name: queryLocator
        in: query
        required: false
        description: Locator for paginating through large result sets
        schema:
          type: string
      - name: pageSize
        in: query
        required: false
        description: Number of results per page (max 100)
        schema:
          type: integer
          maximum: 100
          default: 25
      responses:
        '200':
          description: Successfully retrieved list of knowledge articles
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeArticleListResponse'
        '401':
          description: Unauthorized
  /sobjects/KnowledgeArticle/{articleId}:
    get:
      operationId: getKnowledgeArticle
      summary: Get Knowledge Article
      description: Retrieves details for a specific knowledge article including its current publication status, version, and metadata.
      tags:
      - Articles
      parameters:
      - name: articleId
        in: path
        required: true
        description: The Salesforce ID of the KnowledgeArticle record
        schema:
          type: string
      responses:
        '200':
          description: Successfully retrieved knowledge article
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeArticle'
        '404':
          description: Article not found
  /support/knowledgeArticles:
    get:
      operationId: searchKnowledgeArticles
      summary: Search Knowledge Articles
      description: Searches and retrieves knowledge articles visible to the specified channel (internal, public site, or community). Supports keyword search, filtering by article type, and category filters.
      tags:
      - Articles
      parameters:
      - name: channel
        in: query
        required: false
        description: The channel to filter articles by
        schema:
          type: string
          enum:
          - App
          - Pkb
          - Csp
          - Prm
          - AllChannels
          default: App
      - name: categories
        in: query
        required: false
        description: Map of category group to category value for filtering
        schema:
          type: string
      - name: queryMethod
        in: query
        required: false
        description: Method used to query the articles
        schema:
          type: string
          enum:
          - AT
          - BELOW
          - ABOVE
          - ABOVE_OR_BELOW
      - name: sort
        in: query
        required: false
        description: Sort field for results
        schema:
          type: string
          enum:
          - LastPublishedDate
          - CreatedDate
          - Title
          - ViewScore
      - name: order
        in: query
        required: false
        description: Sort order
        schema:
          type: string
          enum:
          - ASC
          - DESC
      - name: pageSize
        in: query
        required: false
        description: Number of articles per page
        schema:
          type: integer
          default: 25
      - name: pageNumber
        in: query
        required: false
        description: Page number to retrieve
        schema:
          type: integer
          default: 1
      responses:
        '200':
          description: Successfully retrieved knowledge articles
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeArticleSearchResponse'
        '400':
          description: Invalid query parameters
  /support/knowledgeArticles/{articleId}:
    get:
      operationId: getKnowledgeArticleDetail
      summary: Get Knowledge Article Detail
      description: Retrieves the full content and metadata for a specific knowledge article, including all article body fields and channel visibility settings.
      tags:
      - Articles
      parameters:
      - name: articleId
        in: path
        required: true
        description: The Salesforce ID of the article
        schema:
          type: string
      - name: channel
        in: query
        required: false
        description: The channel context for the article view
        schema:
          type: string
      responses:
        '200':
          description: Successfully retrieved article detail
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/KnowledgeArticleDetail'
        '404':
          description: Article not found
  /sobjects/KnowledgeArticleVersion:
    post:
      operationId: createKnowledgeArticle
      summary: Create Knowledge Article
      description: Creates a new knowledge article draft. The article must be published separately after creation.
      tags:
      - Articles
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/KnowledgeArticleInput'
      responses:
        '201':
          description: Knowledge article created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateResponse'
        '400':
          description: Invalid request - validation error
  /sobjects/KnowledgeArticleVersion/{versionId}:
    patch:
      operationId: updateKnowledgeArticle
      summary: Update Knowledge Article
      description: Updates fields on a knowledge article version. Only draft articles can be updated; published articles must be cloned first.
      tags:
      - Articles
      parameters:
      - name: versionId
        in: path
        required: true
        description: The Salesforce ID of the KnowledgeArticleVersion record
        schema:
          type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/KnowledgeArticleUpdateInput'
      responses:
        '204':
          description: Article updated successfully
        '400':
          description: Invalid request
        '404':
          description: Article version not found
    delete:
      operationId: deleteKnowledgeArticle
      summary: Delete Knowledge Article
      description: Deletes a knowledge article version. Only draft articles can be deleted. Published articles must be archived before deletion.
      tags:
      - Articles
      parameters:
      - name: versionId
        in: path
        required: true
        description: The Salesforce ID of the KnowledgeArticleVersion record
        schema:
          type: string
      responses:
        '204':
          description: Article deleted successfully
        '404':
          description: Article version not found
  /actions/standard/publishKnowledgeArticles:
    post:
      operationId: publishKnowledgeArticles
      summary: Publish Knowledge Articles
      description: Publishes one or more knowledge article versions, making them visible to the configured channels.
      tags:
      - Articles
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PublishArticlesInput'
      responses:
        '200':
          description: Articles published successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/PublishArticlesResponse'
        '400':
          description: Publish failed - validation errors
components:
  schemas:
    CreateResponse:
      type: object
      properties:
        id:
          type: string
        success:
          type: boolean
        errors:
          type: array
          items:
            type: string
    PublishArticlesResponse:
      type: object
      properties:
        outputValues:
          type: object
        errors:
          type: array
          items:
            type: string
    KnowledgeArticleInput:
      type: object
      required:
      - Title
      properties:
        Title:
          type: string
          description: Article title
        UrlName:
          type: string
          description: URL-friendly slug for the article
        Summary:
          type: string
          description: Short summary of the article content
        Language:
          type: string
          description: Article language code (e.g., en_US)
          default: en_US
    KnowledgeArticleUpdateInput:
      type: object
      properties:
        Title:
          type: string
        Summary:
          type: string
        UrlName:
          type: string
    KnowledgeArticleSearchResponse:
      type: object
      properties:
        currentPageUrl:
          type: string
        nextPageUrl:
          type: string
        articles:
          type: array
          items:
            $ref: '#/components/schemas/KnowledgeArticleSummary'
    PublishArticlesInput:
      type: object
      properties:
        inputs:
          type: array
          items:
            type: object
            properties:
              knowledgeArticleVersionId:
                type: string
                description: ID of the article version to publish
    KnowledgeArticle:
      type: object
      properties:
        Id:
          type: string
        Title:
          type: string
        UrlName:
          type: string
        Summary:
          type: string
        PublishStatus:
          type: string
        Language:
          type: string
        VersionNumber:
          type: integer
        LastPublishedDate:
          type: string
          format: date-time
        CreatedDate:
          type: string
          format: date-time
        CreatedById:
          type: string
        LastModifiedDate:
          type: string
          format: date-time
    KnowledgeArticleListResponse:
      type: object
      properties:
        totalSize:
          type: integer
        done:
          type: boolean
        nextRecordsUrl:
          type: string
        records:
          type: array
          items:
            $ref: '#/components/schemas/KnowledgeArticleSummary'
    KnowledgeArticleDetail:
      type: object
      properties:
        id:
          type: string
        title:
          type: string
        summary:
          type: string
        urlName:
          type: string
        publishStatus:
          type: string
        language:
          type: string
        lastPublishedDate:
          type: string
          format: date-time
        articleBody:
          type: string
          description: HTML body content of the article
        categories:
          type: array
          items:
            type: object
            properties:
              groupName:
                type: string
              groupLabel:
                type: string
              selectedCategories:
                type: array
                items:
                  type: object
                  properties:
                    name:
                      type: string
                    label:
                      type: string
    KnowledgeArticleSummary:
      type: object
      properties:
        Id:
          type: string
        KnowledgeArticleId:
          type: string
        Title:
          type: string
        UrlName:
          type: string
        PublishStatus:
          type: string
          enum:
          - Online
          - Draft
          - Archived
        Language:
          type: string
        VersionNumber:
          type: integer
        LastPublishedDate:
          type: string
          format: date-time
        CreatedDate:
          type: string
          format: date-time
  securitySchemes:
    oauth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://login.salesforce.com/services/oauth2/authorize
          tokenUrl: https://login.salesforce.com/services/oauth2/token
          scopes:
            api: Access and manage your data
            full: Full access
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
externalDocs:
  description: Salesforce Knowledge REST API Developer Guide
  url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/