Salesforce Knowledge Management · Example Payload

Salesforce Knowledge Management Search Articles Example

Example request and response for searching Salesforce Knowledge articles

ArticlesCRMCustomer ServiceDocumentationKnowledge-ManagementSupport

Salesforce Knowledge Management Search Articles Example is an example object payload from Salesforce Knowledge Management, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

titledescriptionoperationmethodpathrequestresponse

Example Payload

Raw ↑
{
  "title": "Search Knowledge Articles Example",
  "description": "Example request and response for searching Salesforce Knowledge articles",
  "operation": "searchKnowledgeArticles",
  "method": "GET",
  "path": "/support/knowledgeArticles",
  "request": {
    "queryParameters": {
      "channel": "App",
      "sort": "LastPublishedDate",
      "order": "DESC",
      "pageSize": "10"
    },
    "headers": {
      "Authorization": "Bearer {access_token}",
      "Accept": "application/json"
    }
  },
  "response": {
    "statusCode": 200,
    "headers": {
      "Content-Type": "application/json"
    },
    "body": {
      "currentPageUrl": "/services/data/v59.0/support/knowledgeArticles?pageNumber=1&pageSize=10",
      "nextPageUrl": "/services/data/v59.0/support/knowledgeArticles?pageNumber=2&pageSize=10",
      "articles": [
        {
          "Id": "ka0xx000000AbCdAAK",
          "KnowledgeArticleId": "kA0xx000000AbCdAAK",
          "Title": "How to Reset Your Password",
          "UrlName": "how-to-reset-your-password",
          "PublishStatus": "Online",
          "Language": "en_US",
          "VersionNumber": 3,
          "LastPublishedDate": "2024-09-01T08:00:00.000Z"
        },
        {
          "Id": "ka0xx000000EfGhBBL",
          "KnowledgeArticleId": "kA0xx000000EfGhBBL",
          "Title": "Getting Started with Salesforce Mobile",
          "UrlName": "getting-started-salesforce-mobile",
          "PublishStatus": "Online",
          "Language": "en_US",
          "VersionNumber": 2,
          "LastPublishedDate": "2024-08-15T10:30:00.000Z"
        }
      ]
    }
  }
}

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