Salesforce Knowledge Management privacy & data

act as the controllers of your Personal Data and are responsible for its processing

Contact information, such as your name, job title, company name, address, phone number, email address, username and password

Contact information, financial and billing information, such as billing name and address, credit card number or bank account information

your biometric information, such as an image of your facial features for identification purposes

To the extent that national or local laws require it, this may also include health status, including your temperature, COVID-19-related symptoms, exposure to COVID-19 positive individuals, vaccination status, testing results, and recent travel history

location information from third parties, which helps us offer features like identity management and multi-factor authentication for security purposes

inferences about preferences and behaviors

Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers)

Information such as your name, voice, telephone number and any other Personal Data voluntarily shared

professional or employment-related information, financial account information

to display personalized advertisements and content

to send marketing communications

to ensure the safety and security of our offices, premises, employees and events

We may retain your Personal Data for a period of time consistent with the original purpose of collection (see Section 5 above) or as long as required to fulfill our legal and/or regulatory obligations.

standard contractual clauses or an alternative mechanism for the transfer of Personal Data as approved by the European Commission

Salesforce also commits to comply with the EU-U.S. Data Privacy Framework

Data Processing Addendum

To exercise your rights relating to your Personal Data, or if you have questions regarding our privacy practices, please fill out this form, email us at privacy@salesforce.com

Access your Personal Data held by us

Erase or delete your Personal Data

Object to any processing of your Personal Data

Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services

Appeal our refusal to act upon your request to exercise a right relating to your Personal Data by following the steps provided in response to your inquiry

Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services