Salesforce Knowledge Management · Example Payload

Salesforce Knowledge Management Create Article Example

Example request and response for creating a Salesforce Knowledge article draft

ArticlesCRMCustomer ServiceDocumentationKnowledge ManagementSupport

Salesforce Knowledge Management Create Article Example is an example object payload from Salesforce Knowledge Management, with 7 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

titledescriptionoperationmethodpathrequestresponse

Example Payload

{
  "title": "Create Knowledge Article Example",
  "description": "Example request and response for creating a Salesforce Knowledge article draft",
  "operation": "createKnowledgeArticle",
  "method": "POST",
  "path": "/sobjects/KnowledgeArticleVersion",
  "request": {
    "headers": {
      "Authorization": "Bearer {access_token}",
      "Content-Type": "application/json"
    },
    "body": {
      "Title": "How to Enable Two-Factor Authentication",
      "UrlName": "how-to-enable-two-factor-authentication",
      "Summary": "Step-by-step instructions for enabling 2FA on your Salesforce account.",
      "Language": "en_US"
    }
  },
  "response": {
    "statusCode": 201,
    "headers": {
      "Content-Type": "application/json"
    },
    "body": {
      "id": "ka0xx000000XyZwAAK",
      "success": true,
      "errors": []
    }
  }
}