Salesforce Knowledge Management

Salesforce Knowledge Management Suggestions API

Article suggestion operations for cases and communities

Documentation GitHub OpenAPI

Operations 1

GET /support/suggestedArticles Get Suggested Articles #

Documentation

📖

Documentation

https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm

📖

Authentication

https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm

Specifications

⚙

OpenAPI

https://raw.githubusercontent.com/api-evangelist/salesforce-knowledge-management/refs/heads/main/openapi/salesforce-knowledge-management-suggestions-api-openapi.yml

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Salesforce Knowledge Management REST Articles Suggestions API
  description: REST API for accessing and managing Salesforce Knowledge articles, categories, and knowledge base content. Enables creating, reading, updating, publishing, and archiving knowledge articles for customer self-service and agent-assisted support scenarios.
  version: 59.0.0
  termsOfService: https://www.salesforce.com/company/legal/agreements/
  contact:
    name: Salesforce Developer Support
    url: https://developer.salesforce.com/
  license:
    name: Salesforce Master Subscription Agreement
    url: https://www.salesforce.com/company/legal/agreements/
servers:
- url: https://{instance}.salesforce.com/services/data/v59.0
  description: Salesforce Production or Developer Edition
  variables:
    instance:
      default: yourInstance
      description: Your Salesforce instance identifier
security:
- oauth2: []
- bearerAuth: []
tags:
- name: Suggestions
  description: Article suggestion operations for cases and communities
paths:
  /support/suggestedArticles:
    get:
      operationId: getSuggestedArticles
      summary: Get Suggested Articles
      description: Returns knowledge article suggestions based on case subject, description, or a search query. Used to surface relevant articles during case creation.
      tags:
      - Suggestions
      parameters:
      - name: channel
        in: query
        required: false
        description: The channel for the suggested articles
        schema:
          type: string
      - name: subject
        in: query
        required: false
        description: Case subject text used for article suggestion
        schema:
          type: string
      - name: description
        in: query
        required: false
        description: Case description text used for article suggestion
        schema:
          type: string
      - name: limit
        in: query
        required: false
        description: Maximum number of suggestions to return
        schema:
          type: integer
          default: 5
      responses:
        '200':
          description: Successfully retrieved article suggestions
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SuggestedArticlesResponse'
components:
  schemas:
    SuggestedArticlesResponse:
      type: object
      properties:
        suggestedArticles:
          type: array
          items:
            $ref: '#/components/schemas/KnowledgeArticleSummary'
    KnowledgeArticleSummary:
      type: object
      properties:
        Id:
          type: string
        KnowledgeArticleId:
          type: string
        Title:
          type: string
        UrlName:
          type: string
        PublishStatus:
          type: string
          enum:
          - Online
          - Draft
          - Archived
        Language:
          type: string
        VersionNumber:
          type: integer
        LastPublishedDate:
          type: string
          format: date-time
        CreatedDate:
          type: string
          format: date-time
  securitySchemes:
    oauth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://login.salesforce.com/services/oauth2/authorize
          tokenUrl: https://login.salesforce.com/services/oauth2/token
          scopes:
            api: Access and manage your data
            full: Full access
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
externalDocs:
  description: Salesforce Knowledge REST API Developer Guide
  url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/