Userback website screenshot

Userback

Userback is a customer feedback platform that captures visual feedback, screenshots, screen recordings, and bug reports directly from in-product widgets installed on websites and web applications. The platform offers feedback boards, session replays, and integrations with project management and developer tools to streamline customer-driven product development. Userback's REST API uses Bearer token authentication for managing feedback, projects, users, and account data.

Userback publishes 3 APIs on the APIs.io network: Feedback API, Feedback Comments API, and Projects API. Tagged areas include Customer Feedback, Bug Reporting, Visual Feedback, Session Replay, and Product Management.

Userback’s developer surface includes authentication, documentation, pricing, signup flow, engineering blog, and 6 more developer resources.

🌐 Visit website 📡 Source on GitHub
30.8/100 thin ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-08-05 · rubric v0.9.1
AccessSelf serve
4 APIs
Customer FeedbackBug ReportingVisual FeedbackSession ReplayProduct ManagementSaaS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-05 · rubric v0.9.1
Composite quality — 30.8/100 · thin
Contract Quality 16.3 / 25
Developer Ergonomics 4.3 / 20
Commercial Clarity 2.1 / 20
Operational Transparency 0.7 / 13
Governance 0.0 / 12
Discoverability 7.4 / 10
Agent readiness — 28/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/userback: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 4

Individual APIs this provider publishes, each with its own machine-readable definition.

Userback REST API

REST API for managing Userback feedback items, projects, users, tags, and account resources. Uses Bearer token authentication; partner integrations use an X-Partner-Code header.

Userback Feedback API

Feedback items captured by Userback widgets.

Userback Feedback Comments API

Comments attached to feedback items.

Userback Projects API

Userback projects (workspaces grouping feedback widgets).

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Userback REST API

OPEN COLLECTION

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Userback Authentication

http · 1 scheme

SECURITY

Userback Domain Security

TLSv1.2 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Userback Agentic Access

8 operations · 4 acting

8 operations · 4 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 LlmsText
LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Commercial 1

Pricing, plans, and the legal terms of use

Pricing
Pricing

Company 3

The organization behind the API

LinkedIn
LinkedIn
 Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: userback
name: Userback
description: Userback is a customer feedback platform that captures visual feedback, screenshots, screen recordings, and bug
  reports directly from in-product widgets installed on websites and web applications. The platform offers feedback boards,
  session replays, and integrations with project management and developer tools to streamline customer-driven product development.
  Userback's REST API uses Bearer token authentication for managing feedback, projects, users, and account data.
type: Index
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/userback.png
tags:
- Customer Feedback
- Bug Reporting
- Visual Feedback
- Session Replay
- Product Management
- SaaS
url: https://raw.githubusercontent.com/api-evangelist/userback/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-05-11'
specificationVersion: '0.19'
apis:
- aid: userback:rest-api
  name: Userback REST API
  description: REST API for managing Userback feedback items, projects, users, tags, and account resources. Uses Bearer token
    authentication; partner integrations use an X-Partner-Code header.
  humanURL: https://docs.userback.io/reference
  baseURL: https://rest.userback.io/1.0
  tags:
  - Customer Feedback
  - Bug Reporting
  - Visual Feedback
  properties:
  - type: Documentation
    url: https://docs.userback.io/reference
  - type: Authentication
    url: https://docs.userback.io/reference/authentication
  - type: Overview
    url: https://docs.userback.io/reference/overview
- aid: userback:userback-feedback-api
  name: Userback Feedback API
  description: Feedback items captured by Userback widgets.
  humanURL: https://docs.userback.io/reference
  baseURL: https://rest.userback.io/1.0
  tags:
  - Feedback
  properties:
  - type: OpenAPI
    url: openapi/userback-feedback-api-openapi.yml
- aid: userback:userback-feedback-comments-api
  name: Userback Feedback Comments API
  description: Comments attached to feedback items.
  humanURL: https://docs.userback.io/reference
  baseURL: https://rest.userback.io/1.0
  tags:
  - Feedback Comments
  properties:
  - type: OpenAPI
    url: openapi/userback-feedback-comments-api-openapi.yml
- aid: userback:userback-projects-api
  name: Userback Projects API
  description: Userback projects (workspaces grouping feedback widgets).
  humanURL: https://docs.userback.io/reference
  baseURL: https://rest.userback.io/1.0
  tags:
  - Projects
  properties:
  - type: OpenAPI
    url: openapi/userback-projects-api-openapi.yml
common:
- type: AgenticAccess
  url: agentic-access/userback-agentic-access.yml
- type: DomainSecurity
  url: security/userback-domain-security.yml
- type: Authentication
  url: authentication/userback-authentication.yml
- type: GitHubOrganization
  url: https://github.com/userback
- type: LinkedIn
  url: https://www.linkedin.com/company/userback
- type: Website
  url: https://www.userback.io
- type: Documentation
  url: https://docs.userback.io
- type: Pricing
  url: https://www.userback.io/pricing
- type: Signup
  url: https://app.userback.io/signup
- type: LlmsText
  url: https://docs.userback.io/llms.txt
- url: https://www.userback.io/blog
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com