Chatwoot Inbox API API

openapi: 3.2.0
info:
  title: Chatwoot Inbox API
  description: This is the API documentation for Chatwoot server.
  version: 1.1.0
  termsOfService: https://www.chatwoot.com/terms-of-service/
  contact:
    email: hello@chatwoot.com
  license:
    name: MIT License
    url: https://opensource.org/licenses/MIT
servers:
- url: https://app.chatwoot.com/
tags:
- name: Inbox API
paths:
  /public/api/v1/inboxes/{inbox_identifier}:
    parameters:
    - $ref: '#/components/parameters/public_inbox_identifier'
    get:
      tags:
      - Inbox API
      operationId: get-details-of-a-inbox
      summary: Inbox details
      description: Get the details of an inbox
      security: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/public_inbox'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
        '404':
          description: The given inbox does not exist
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
components:
  schemas:
    bad_request_error:
      title: data
      type: object
      properties:
        description:
          type: string
        errors:
          type: array
          items:
            $ref: '#/components/schemas/request_error'
    public_inbox:
      type: object
      properties:
        identifier:
          type: string
          description: Inbox identifier
        name:
          type: string
          description: Name of the inbox
        timezone:
          type: string
          description: The timezone defined on the inbox
        working_hours:
          type: array
          description: The working hours defined on the inbox
          items:
            type: object
            properties:
              day_of_week:
                type: integer
                description: Day of the week as a number. Sunday -> 0, Saturday -> 6
              open_all_day:
                type: boolean
                description: Whether or not the business is open the whole day
              closed_all_day:
                type: boolean
                description: Whether or not the business is closed the whole day
              open_hour:
                type: integer
                description: Opening hour. Can be null if closed all day
              open_minutes:
                type: integer
                description: Opening minute. Can be null if closed all day
              close_hour:
                type: integer
                description: Closing hour. Can be null if closed all day
              close_minutes:
                type: integer
                description: Closing minute. Can be null if closed all day
        working_hours_enabled:
          type: boolean
          description: Whether of not the working hours are enabled on the inbox
        csat_survey_enabled:
          type: boolean
          description: Whether of not the Customer Satisfaction survey is enabled on the inbox
        greeting_enabled:
          type: boolean
          description: Whether of not the Greeting Message is enabled on the inbox
        identity_validation_enabled:
          type: boolean
          description: Whether of not the User Identity Validation is enforced on the inbox
    request_error:
      type: object
      properties:
        field:
          type: string
        message:
          type: string
        code:
          type: string
  parameters:
    public_inbox_identifier:
      in: path
      name: inbox_identifier
      schema:
        type: string
      required: true
      description: The identifier obtained from API inbox channel
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
    agentBotApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
x-tagGroups:
- name: Platform
  tags:
  - Accounts
  - Account Users
  - AgentBots
  - Users
- name: Application
  tags:
  - Account AgentBots
  - Account
  - Agents
  - Audit Logs
  - Canned Responses
  - Contacts
  - Contact Labels
  - Conversation Assignments
  - Conversation Labels
  - Conversations
  - Custom Attributes
  - Custom Filters
  - Inboxes
  - Integrations
  - Labels
  - Messages
  - Profile
  - Reports
  - Teams
  - Webhooks
  - Automation Rule
  - Help Center
- name: Client
  tags:
  - Contacts API
  - Conversations API
  - Messages API
- name: Others
  tags:
  - CSAT Survey Page