Chatwoot · Service Levels

Chatwoot service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Promised uptime

Commitments on the provider's own SLA page.

Not checked: we hold no SLA page for this provider.

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

99.987% 99.987% uptime
Application (Dashboard & API) · source
99.993% 99.993% uptime
Application (Dashboard & API) · source
99.995% 99.995% uptime
Application (Dashboard & API) · source
100% 100% uptime
Website · source
100% 100% uptime
Mobile Apps · source
100% 100% uptime
Message Delivery & Automations · source
100% 100% uptime
Captain (AI) · source
100% 100% uptime
Live-Chat Widget · source
100% 100% uptime
WhatsApp · source
100% 100% uptime
Facebook Messenger · source
100% 100% uptime
Instagram · source
100% 100% uptime
Email · source
100% 100% uptime
SMS (Twilio) · source
100% 100% uptime
Telegram · source
100% 100% uptime
LINE · source

Limits as documented

3000 requests per 1 minute
ip
5 requests per 5 minutes
ip · Signup
5 requests per 20 seconds
ip · SignIn
20 requests per 5 minutes
user · SignIn
5 requests per 1 hour
user · Reset Password
6 requests per 12 hours
ip · Widget conversation creation
60 requests per 1 hour
ip · Widget contact updates
5 requests per 1 hour
ip · New widget sessions without an existing conversation token

Document

Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*