Chatwoot

Chatwoot Canned Responses API

Pre-defined responses for common queries

Documentation GitHub OpenAPI

Operations 4

GET /api/v1/accounts/{account_id}/canned_responses List all Canned Responses in an Account #

POST /api/v1/accounts/{account_id}/canned_responses Add a New Canned Response #

PATCH /api/v1/accounts/{account_id}/canned_responses/{id} Update Canned Response in Account #

DELETE /api/v1/accounts/{account_id}/canned_responses/{id} Remove a Canned Response from Account #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Chatwoot Canned Responses API
  termsOfService: https://www.chatwoot.com/terms-of-service/
  version: '1.0'
  description: 'Operations tagged Canned Responses across 2 of this provider''s published API definitions: chatwoot-application-api-openapi.yml, chatwoot-openapi.yml. Each path carries the servers of the definition it was published in.'
servers:
- url: https://app.chatwoot.com/
- url: https://app.chatwoot.com
  description: Chatwoot Cloud. For self-hosted installations, substitute your own host.
tags:
- name: Canned Responses
  description: Pre-defined responses for common queries
paths:
  /api/v1/accounts/{account_id}/canned_responses:
    parameters:
    - $ref: '#/components/parameters/account_id'
    get:
      tags:
      - Canned Responses
      operationId: get-account-canned-response
      summary: List all Canned Responses in an Account
      description: Get Details of Canned Responses in an Account
      security:
      - userApiKey: []
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                type: array
                description: Array of all canned responses
                items:
                  $ref: '#/components/schemas/canned_response'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
    post:
      tags:
      - Canned Responses
      operationId: add-new-canned-response-to-account
      summary: Add a New Canned Response
      description: Add a new Canned Response to Account
      security:
      - userApiKey: []
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/canned_response_create_update_payload'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/canned_response'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
    servers:
    - url: https://app.chatwoot.com/
  /api/v1/accounts/{account_id}/canned_responses/{id}:
    parameters:
    - $ref: '#/components/parameters/account_id'
    patch:
      tags:
      - Canned Responses
      operationId: update-canned-response-in-account
      summary: Update Canned Response in Account
      description: Update a Canned Response in Account
      security:
      - userApiKey: []
      parameters:
      - in: path
        name: id
        schema:
          type: integer
        required: true
        description: The ID of the canned response to be updated.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/canned_response_create_update_payload'
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/canned_response'
        '404':
          description: Agent not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
    delete:
      tags:
      - Canned Responses
      operationId: delete-canned-response-from-account
      summary: Remove a Canned Response from Account
      description: Remove a Canned Response from Account
      security:
      - userApiKey: []
      parameters:
      - in: path
        name: id
        schema:
          type: integer
        required: true
        description: The ID of the canned response to be deleted
      responses:
        '200':
          description: Success
        '404':
          description: Canned Response not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bad_request_error'
    servers:
    - url: https://app.chatwoot.com/
components:
  parameters:
    account_id:
      in: path
      name: account_id
      schema:
        type: integer
      required: true
      description: The numeric ID of the account
    AccountId:
      name: account_id
      in: path
      required: true
      description: The numeric id of the account.
      schema:
        type: integer
  schemas:
    request_error:
      type: object
      properties:
        field:
          type: string
        message:
          type: string
        code:
          type: string
    canned_response_create_update_payload:
      type: object
      properties:
        content:
          type: string
          description: Message content for canned response
          example: Hello, {{contact.name}}! Welcome to our service.
        short_code:
          type: string
          description: Short Code for quick access of the canned response
          example: welcome
    canned_response:
      type: object
      properties:
        id:
          type: integer
          description: ID of the canned response
        account_id:
          type: integer
          description: Account Id
        short_code:
          type: string
          description: Short Code for quick access of the canned response
        content:
          type: string
          description: Message content for canned response
        created_at:
          type: string
          description: The date and time when the canned response was created
        updated_at:
          type: string
          description: The date and time when the canned response was updated
    bad_request_error:
      title: data
      type: object
      properties:
        description:
          type: string
        errors:
          type: array
          items:
            $ref: '#/components/schemas/request_error'
    CannedResponse:
      type: object
      required:
      - short_code
      - content
      properties:
        short_code:
          type: string
        content:
          type: string
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by visiting the profile page or via rails console. Provides access to  endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
    agentBotApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
    platformAppApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
x-refined-from:
- chatwoot-application-api-openapi.yml
- chatwoot-openapi.yml
x-tagGroups:
- name: Platform
  tags:
  - Accounts
  - Account Users
  - AgentBots
  - Users
- name: Application
  tags:
  - Account AgentBots
  - Account
  - Agents
  - Audit Logs
  - Canned Responses
  - Contacts
  - Contact Labels
  - Conversation Assignments
  - Conversation Labels
  - Conversations
  - Custom Attributes
  - Custom Filters
  - Inboxes
  - Integrations
  - Labels
  - Messages
  - Profile
  - Reports
  - Teams
  - Webhooks
  - Automation Rule
  - Help Center
- name: Client
  tags:
  - Contacts API
  - Conversations API
  - Messages API
- name: Others
  tags:
  - CSAT Survey Page