Salesforce Service Cloud website screenshot

Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster, and more personalized customer service across all channels.

Salesforce Service Cloud publishes 11 APIs on the APIs.io network, including Service Cloud Streaming API, Accounts API, Availability API, and 8 more. Tagged areas include Case Management, CRM, Customer Service, Help Desk, and Support.

The Salesforce Service Cloud catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 3 Spectral governance rulesets.

Salesforce Service Cloud’s developer surface includes authentication, getting-started guide, support, pricing, engineering blog, signup flow, developer console, and 22 more developer resources.

🌐 Visit website 📡 Source on GitHub
59.4/100 strong ▬ flat Agent 36/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6
AccessEnterpriseSelf serve
18 APIs
Case ManagementCRMCustomer ServiceHelp DeskSupportTicketing

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 59.4/100 · strong
Contract Quality 18.2 / 25
Developer Ergonomics 9.6 / 20
Commercial Clarity 14.7 / 20
Operational Transparency 3.4 / 13
Governance 6.3 / 12
Discoverability 7.2 / 10
Agent readiness — 36/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/salesforce-service-cloud: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 18

Individual APIs this provider publishes, each with its own machine-readable definition.

Salesforce Service Cloud SOAP API

SOAP-based API for enterprise integration and complex service cloud operations.

Service Cloud Streaming API

Real-time streaming API for push notifications and event-driven architecture.

Knowledge API

API for managing knowledge base articles and content.

Einstein Bot API

API for building and managing AI-powered chatbots for customer service.

Omni-Channel API

API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.

Service Cloud Voice Telephony Integration API

REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the serv...

Service Cloud Voice for Partner Telephony API

Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector API for passing information between contact center platforms and Sales...

Agentforce Service Agent API

REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents ...

Salesforce Service Cloud Accounts API

Operations for managing account records

Salesforce Service Cloud Availability API

Agent availability and routing

Salesforce Service Cloud Cases API

Operations for managing customer service cases

Salesforce Service Cloud Contacts API

Operations for managing contact records

Salesforce Service Cloud Knowledge API

Operations for managing knowledge articles

Salesforce Service Cloud Messages API

Chat message operations

Salesforce Service Cloud Query API

SOQL query operations

Salesforce Service Cloud Search API

SOSL search operations

Salesforce Service Cloud Sessions API

Chat session lifecycle management

Salesforce Service Cloud Settings API

Chat deployment settings

Scroll for all 18

Postman Collections 10

Ready-to-run Postman collections for exercising this provider's APIs.

Salesforce Service Cloud Salesforce Chat REST Accounts API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Availability API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Cases API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Contacts API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Knowledge API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Messages API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Query API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Search API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Sessions API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Settings API

POSTMAN

Scroll for all 10

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Salesforce Service Cloud Salesforce Chat REST API

OPEN COLLECTION

Salesforce Service Cloud REST API

OPEN COLLECTION

GraphQL 1

GraphQL schemas published by this provider.

Salesforce Service Cloud GraphQL Schema

This conceptual GraphQL schema represents the Salesforce Service Cloud data model, derived from the Salesforce REST API, Live Agent REST API, and associated developer documentat...

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Salesforce Service Cloud Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Salesforce Service Cloud Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Salesforce Service Cloud Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Salesforce Service Cloud Streaming API

Real-time event streaming API for Salesforce Service Cloud using the Bayeux protocol over CometD. Supports PushTopic events for sObject changes, Platform Events for custom event...

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Salesforce Service Cloud Context

0 classes · 6 properties

JSON-LD

Spectral Rules 3

Spectral governance rulesets for linting and validating these APIs.

Salesforce Service Cloud API Rules

9 rules · 1 errors 8 warnings

SPECTRAL

Salesforce Service Cloud API Rules

5 rules · 4 warnings 1 info

SPECTRAL

Salesforce Service Cloud API Rules

10 rules · 5 errors 4 warnings 1 info

SPECTRAL

JSON Schema 1

Standalone JSON Schema definitions for this provider's data models.

Salesforce Service Cloud Case

24 properties

JSON SCHEMA

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Salesforce Service Cloud Case Structure

0 properties

JSON STRUCTURE

Examples 2

Example request and response payloads for these APIs.

Salesforce Service Cloud Create Case Example

7 fields

EXAMPLE

Salesforce Service Cloud Query Cases Example

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Salesforce Service Cloud Authentication

apiKey/http/oauth2 · 3 schemes

SECURITY

Salesforce Service Cloud Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Salesforce Service Cloud Scopes

2 scopes · authorizationCode

2 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Salesforce Service Cloud Agentic Access

18 operations · 7 acting

18 operations · 7 acting

AGENTIC

Resources

Get Started 5

Portal, sign-up, and the first successful call

GettingStarted
GettingStarted
 DeveloperPortal
DeveloperPortal
 Signup
Signup
 Login
Login
 Console
Console

Documentation 1

Reference material describing how the API behaves

Case Schema
JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

JSONLDContext
JSONLDContext
 SpectralRules
SpectralRules
 Vocabulary
Vocabulary

Build 2

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace
PostmanWorkspace
 GitHubOrganization
GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication
 OAuthScopes
OAuthScopes
 Authentication
Authentication

Learn 2

Tutorials, courses, talks, and written guidance

Trailhead (Learning)
Trailhead (Learning)
 YouTube
YouTube

Operate 5

Status, limits, changes, and where to get help

RateLimits
RateLimits
 API Status
API Status
 Support
Support
 Community
Community
 StackOverflow
StackOverflow

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

LinkedIn
LinkedIn
 Blog
Blog

Other 1

Properties that don't map to a standard resource type

Capabilities
Capabilities

Source (apis.yml)

apis.yml Raw ↑ 
name: Salesforce Service Cloud
description: Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster,
  and more personalized customer service across all channels.
accessModel:
  pricing: enterprise
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Enterprise · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
url: https://www.salesforce.com/service-cloud/
created: '2024'
modified: '2026-05-19'
specificationVersion: '0.18'
tags:
- Case Management
- CRM
- Customer Service
- Help Desk
- Support
- Ticketing
apis:
- name: Salesforce Service Cloud SOAP API
  description: SOAP-based API for enterprise integration and complex service cloud operations.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0/
  tags:
  - Enterprise
  - Integration
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  - type: WSDL
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- name: Service Cloud Streaming API
  description: Real-time streaming API for push notifications and event-driven architecture.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  baseURL: https://yourInstance.salesforce.com/cometd/59.0/
  tags:
  - Events
  - Push Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  - type: Protocol
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/using_streaming_api.htm
  - type: AsyncAPI
    url: asyncapi/salesforce-streaming-api-asyncapi.yml
- name: Knowledge API
  description: API for managing knowledge base articles and content.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/knowledge/
  tags:
  - Articles
  - Content Management
  - Knowledge Base
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
- name: Einstein Bot API
  description: API for building and managing AI-powered chatbots for customer service.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots/
  tags:
  - AI
  - Automation
  - Chatbot
  - Einstein
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: Developer Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_before.htm
- name: Omni-Channel API
  description: API for managing omni-channel routing, agent presence, and work distribution across multiple service channels
    including chat, messaging, email, and voice.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agent Presence
  - Omni-Channel
  - Routing
  - Work Distribution
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm
- name: Service Cloud Voice Telephony Integration API
  description: REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice
    calls, call recording, and real-time transcription within the service console.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Call Center
  - Real-Time
  - Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
- name: Service Cloud Voice for Partner Telephony API
  description: Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector
    API for passing information between contact center platforms and Salesforce.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Connector
  - Integration
  - Partner Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_connector_api_get_started.htm
- name: Agentforce Service Agent API
  description: REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions,
    session management, and seamless escalation from AI agents to human service representatives.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agentforce
  - AI
  - Automation
  - Service Agent
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  - type: Reference
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html
- aid: salesforce-service-cloud:salesforce-service-cloud-accounts-api
  name: Salesforce Service Cloud Accounts API
  description: Operations for managing account records
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-accounts-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-availability-api
  name: Salesforce Service Cloud Availability API
  description: Agent availability and routing
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Availability
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-availability-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-cases-api
  name: Salesforce Service Cloud Cases API
  description: Operations for managing customer service cases
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Cases
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-cases-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-contacts-api
  name: Salesforce Service Cloud Contacts API
  description: Operations for managing contact records
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-contacts-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-knowledge-api
  name: Salesforce Service Cloud Knowledge API
  description: Operations for managing knowledge articles
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-knowledge-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-messages-api
  name: Salesforce Service Cloud Messages API
  description: Chat message operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-messages-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-query-api
  name: Salesforce Service Cloud Query API
  description: SOQL query operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Query
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-query-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-search-api
  name: Salesforce Service Cloud Search API
  description: SOSL search operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-search-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-sessions-api
  name: Salesforce Service Cloud Sessions API
  description: Chat session lifecycle management
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Sessions
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-sessions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-settings-api
  name: Salesforce Service Cloud Settings API
  description: Chat deployment settings
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Settings
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-settings-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
common:
- type: PostmanWorkspace
  url: https://www.postman.com/kinlaneapi/salesforce-service-cloud/overview
- type: AgenticAccess
  url: agentic-access/salesforce-service-cloud-agentic-access.yml
- type: DomainSecurity
  url: security/salesforce-service-cloud-domain-security.yml
- type: Authentication
  url: authentication/salesforce-service-cloud-authentication.yml
- type: OAuthScopes
  url: scopes/salesforce-service-cloud-scopes.yml
- type: LinkedIn
  url: https://www.linkedin.com/showcase/salesforce-for-service
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
- type: Authentication
  url: https://help.salesforce.com/articleView?id=sf.remoteaccess_authenticate.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/
- type: DeveloperPortal
  url: https://developer.salesforce.com/
- type: Trailhead (Learning)
  url: https://trailhead.salesforce.com/
- type: API Status
  url: https://status.salesforce.com/
- type: Support
  url: https://help.salesforce.com/
- type: Community
  url: https://trailblazercommunity.salesforce.com/
- type: Pricing
  url: https://www.salesforce.com/service-cloud/pricing/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Blog
  url: https://developer.salesforce.com/blogs
- type: Signup
  url: https://developer.salesforce.com/signup
- type: Login
  url: https://login.salesforce.com/
- type: Console
  url: https://developer.salesforce.com/developer-centers/service-cloud
- type: GitHubOrganization
  url: https://github.com/developerforce
- type: StackOverflow
  url: https://stackoverflow.com/questions/tagged/salesforce
- type: YouTube
  url: https://www.youtube.com/@SalesforceDevelopers
- type: JSONSchema
  url: json-schema/salesforce-case-schema.json
  title: Case Schema
- type: JSONLDContext
  url: json-ld/salesforce-service-cloud-context.jsonld
- type: SpectralRules
  url: rules/salesforce-service-cloud-rules.yml
- type: Capabilities
  url: capabilities/case-management.yaml
- type: Vocabulary
  url: vocabulary/salesforce-service-cloud-vocabulary.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
  url: https://apievangelist.com
include: []