Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster, and more personalized customer service across all channels.

Salesforce Service Cloud publishes 11 APIs on the APIs.io network, including Service Cloud Streaming API, Accounts API, Availability API, and 8 more. Tagged areas include Case Management, CRM, Customer Service, Help Desk, and Support.

The Salesforce Service Cloud catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 3 Spectral governance rulesets.

Salesforce Service Cloud’s developer surface includes authentication, getting-started guide, support, pricing, engineering blog, signup flow, developer console, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub

49.4/100 developing ▬ flat Agent 26/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessEnterpriseSelf serve

2 APIs

Case Management CRM Customer Service Help Desk Support Ticketing

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 49.4/100 · developing

Contract Quality 16.0 / 23

Developer Ergonomics 11.8 / 18

Access Clarity 7.3 / 18

Operational Transparency 0.9 / 12

Contract Governance 3.1 / 11

Discoverability 6.0 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/salesforce-service-cloud: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 18

Individual APIs this provider publishes, each with its own machine-readable definition.

Salesforce Service Cloud SOAP API

SOAP-based API for enterprise integration and complex service cloud operations.

Service Cloud Streaming API

Real-time streaming API for push notifications and event-driven architecture.

Knowledge API

API for managing knowledge base articles and content.

Einstein Bot API

API for building and managing AI-powered chatbots for customer service.

Omni-Channel API

API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.

Service Cloud Voice Telephony Integration API

REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the serv...

Service Cloud Voice for Partner Telephony API

Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector API for passing information between contact center platforms and Sales...

Agentforce Service Agent API

REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents ...

Salesforce Service Cloud Accounts API

Operations for managing account records

Salesforce Service Cloud Availability API

Agent availability and routing

Salesforce Service Cloud Cases API

Operations for managing customer service cases

Salesforce Service Cloud Contacts API

Operations for managing contact records

Salesforce Service Cloud Knowledge API

Operations for managing knowledge articles

Salesforce Service Cloud Messages API

Chat message operations

Salesforce Service Cloud Query API

SOQL query operations

Salesforce Service Cloud Search API

SOSL search operations

Salesforce Service Cloud Sessions API

Chat session lifecycle management

Salesforce Service Cloud Settings API

Chat deployment settings

Scroll for all 18

Postman Collections 10

Ready-to-run Postman collections for exercising this provider's APIs.

Salesforce Service Cloud Salesforce Chat REST Accounts API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Availability API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Cases API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Contacts API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Knowledge API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Messages API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Query API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Search API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Sessions API

POSTMAN

Salesforce Service Cloud Salesforce Chat REST Accounts Settings API

POSTMAN

Scroll for all 10

Open Collections 13

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Availability API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Cases API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Contacts API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Knowledge API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Messages API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Query API

OPEN COLLECTION

Salesforce Service Cloud REST API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Search API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Sessions API

OPEN COLLECTION

Salesforce Service Cloud Salesforce Chat REST Accounts Settings API

OPEN COLLECTION

Scroll for all 13

GraphQL 1

GraphQL schemas published by this provider.

Salesforce Service Cloud GraphQL Schema

This conceptual GraphQL schema represents the Salesforce Service Cloud data model, derived from the Salesforce REST API, Live Agent REST API, and associated developer documentat...

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Salesforce Service Cloud Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Salesforce Service Cloud Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Salesforce Service Cloud Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Salesforce Service Cloud Streaming API

Real-time event streaming API for Salesforce Service Cloud using the Bayeux protocol over CometD. Supports PushTopic events for sObject changes, Platform Events for custom event...

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Salesforce Service Cloud Context

0 classes · 6 properties

JSON-LD

Spectral Rules 3

Spectral governance rulesets for linting and validating these APIs.

Salesforce Service Cloud API Rules

9 rules · 1 errors 8 warnings

SPECTRAL

Salesforce Service Cloud API Rules

5 rules · 4 warnings 1 info

SPECTRAL

Salesforce Service Cloud API Rules

10 rules · 5 errors 4 warnings 1 info

SPECTRAL

JSON Schema 1

Standalone JSON Schema definitions for this provider's data models.

Salesforce Service Cloud Case

24 properties

JSON SCHEMA

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Salesforce Service Cloud Case Structure

0 properties

JSON STRUCTURE

Examples 2

Example request and response payloads for these APIs.

Salesforce Service Cloud Create Case Example

7 fields

EXAMPLE

Salesforce Service Cloud Query Cases Example

7 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Salesforce Service Cloud Authentication

apiKey/http/oauth2 · 3 schemes

SECURITY

Salesforce Service Cloud Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Salesforce Service Cloud Scopes

2 scopes · authorizationCode

2 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Salesforce Service Cloud Agentic Access

18 operations · 7 acting

AGENTIC

Resources

Get Started 5

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

DeveloperPortal

DeveloperPortal

Signup

Signup

Login

Console

Console

Documentation 1

Reference material describing how the API behaves

Case Schema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

JSONLDContext

JSONLDContext

SpectralRules

SpectralRules

Vocabulary

Vocabulary

Build 2

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity

Authentication

OAuthScopes

Authentication

Learn 2

Tutorials, courses, talks, and written guidance

Trailhead (Learning)

Trailhead (Learning)

YouTube

YouTube

Operate 5

Status, limits, changes, and where to get help

RateLimits

API Status

Support

Community

StackOverflow

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

LinkedIn

Blog

Blog

Other 1

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Source (apis.yml)

name: Salesforce Service Cloud
description: Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster,
  and more personalized customer service across all channels.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Enterprise · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
url: https://www.salesforce.com/service-cloud/
created: '2024'
modified: '2026-05-19'
specificationVersion: '0.23'
tags:
- Case Management
- CRM
- Customer Service
- Help Desk
- Support
- Ticketing
apis:
- name: Salesforce Service Cloud SOAP API
  description: SOAP-based API for enterprise integration and complex service cloud operations.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0/
  tags:
  - Enterprise
  - Integration
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  - type: WSDL
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- name: Service Cloud Streaming API
  description: Real-time streaming API for push notifications and event-driven architecture.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  baseURL: https://yourInstance.salesforce.com/cometd/59.0/
  tags:
  - Event
  - Push Notifications
  - Real-Time
  - Streaming
  tags_raw:
  - Events
  - Push Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  - type: Protocol
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/using_streaming_api.htm
  - type: AsyncAPI
    url: asyncapi/salesforce-streaming-api-asyncapi.yml
- name: Knowledge API
  description: API for managing knowledge base articles and content.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/knowledge/
  tags:
  - Articles
  - Content Management
  - Knowledge Base
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
- name: Einstein Bot API
  description: API for building and managing AI-powered chatbots for customer service.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots/
  tags:
  - Artificial Intelligence
  - Automation
  - Chatbots
  - Einstein
  tags_raw:
  - AI
  - Automation
  - Chatbot
  - Einstein
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: Developer Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_before.htm
- name: Omni-Channel API
  description: API for managing omni-channel routing, agent presence, and work distribution across multiple service channels
    including chat, messaging, email, and voice.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agent Presence
  - Omnichannel
  - Routing
  - Work Distribution
  tags_raw:
  - Agent Presence
  - Omni-Channel
  - Routing
  - Work Distribution
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm
- name: Service Cloud Voice Telephony Integration API
  description: REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice
    calls, call recording, and real-time transcription within the service console.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Call Center
  - Real-Time
  - Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
- name: Service Cloud Voice for Partner Telephony API
  description: Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector
    API for passing information between contact center platforms and Salesforce.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Connector
  - Integration
  - Partner Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_connector_api_get_started.htm
- name: Agentforce Service Agent API
  description: REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions,
    session management, and seamless escalation from AI agents to human service representatives.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agentforce
  - Artificial Intelligence
  - Automation
  - Service Agent
  tags_raw:
  - Agentforce
  - AI
  - Automation
  - Service Agent
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  - type: Reference
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html
- aid: salesforce-service-cloud:salesforce-service-cloud-accounts-api
  name: Salesforce Service Cloud Accounts API
  description: Operations for managing account records
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Account
  tags_raw:
  - Accounts
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-accounts-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-availability-api
  name: Salesforce Service Cloud Availability API
  description: Agent availability and routing
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Availability
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-availability-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-cases-api
  name: Salesforce Service Cloud Cases API
  description: Operations for managing customer service cases
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Cases
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-cases-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-contacts-api
  name: Salesforce Service Cloud Contacts API
  description: Operations for managing contact records
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-contacts-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-knowledge-api
  name: Salesforce Service Cloud Knowledge API
  description: Operations for managing knowledge articles
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-knowledge-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-messages-api
  name: Salesforce Service Cloud Messages API
  description: Chat message operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-messages-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-query-api
  name: Salesforce Service Cloud Query API
  description: SOQL query operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Query
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-query-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-search-api
  name: Salesforce Service Cloud Search API
  description: SOSL search operations
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-search-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-sessions-api
  name: Salesforce Service Cloud Sessions API
  description: Chat session lifecycle management
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Sessions
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-sessions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
- aid: salesforce-service-cloud:salesforce-service-cloud-settings-api
  name: Salesforce Service Cloud Settings API
  description: Chat deployment settings
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Settings
  properties:
  - type: OpenAPI
    url: openapi/salesforce-service-cloud-settings-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_oauth_and_connected_apps.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
  - type: GraphQL
    url: graphql/salesforce-service-cloud-graphql.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_requests.htm
common:
- type: Website
  url: https://www.salesforce.com/
- type: CapabilityMap
  url: capabilities/salesforce-service-cloud-capability-edges.yml
  name: Salesforce Service Cloud Business Capability Map
- type: PostmanWorkspace
  url: https://www.postman.com/kinlaneapi/salesforce-service-cloud/overview
- type: AgenticAccess
  url: agentic-access/salesforce-service-cloud-agentic-access.yml
- type: DomainSecurity
  url: security/salesforce-service-cloud-domain-security.yml
- type: Authentication
  url: authentication/salesforce-service-cloud-authentication.yml
- type: OAuthScopes
  url: scopes/salesforce-service-cloud-scopes.yml
- type: LinkedIn
  url: https://www.linkedin.com/showcase/salesforce-for-service
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
- type: Authentication
  url: https://help.salesforce.com/articleView?id=sf.remoteaccess_authenticate.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/
- type: DeveloperPortal
  url: https://developer.salesforce.com/
- type: Trailhead (Learning)
  url: https://trailhead.salesforce.com/
- type: API Status
  url: https://status.salesforce.com/
- type: Support
  url: https://help.salesforce.com/
- type: Community
  url: https://trailblazercommunity.salesforce.com/
- type: Pricing
  url: https://www.salesforce.com/service-cloud/pricing/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Blog
  url: https://developer.salesforce.com/blogs
- type: Signup
  url: https://developer.salesforce.com/signup
- type: Login
  url: https://login.salesforce.com/
- type: Console
  url: https://developer.salesforce.com/developer-centers/service-cloud
- type: GitHubOrganization
  url: https://github.com/developerforce
- type: StackOverflow
  url: https://stackoverflow.com/questions/tagged/salesforce
- type: YouTube
  url: https://www.youtube.com/@SalesforceDevelopers
- type: JSONSchema
  url: json-schema/salesforce-case-schema.json
  title: Case Schema
- type: JSONLDContext
  url: json-ld/salesforce-service-cloud-context.jsonld
- type: SpectralRules
  url: rules/salesforce-service-cloud-rules.yml
- type: Vocabulary
  url: vocabulary/salesforce-service-cloud-vocabulary.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
  url: https://apievangelist.com
include: []

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