Salesforce Service Cloud is the customer-service and contact-centre product on the Salesforce Platform, and its API surface is the Salesforce Platform API applied to service objects — Case, CaseComment, Knowledge articles, LiveChatTranscript, MessagingSession, entitlements and omni-channel routing — reached through the REST, SOAP, Bulk and Composite APIs. Alongside that record layer Salesforce ships purpose-built runtimes with their own contracts: an OpenAPI 3.0 document for the Einstein Bots Runtime API, a gRPC/protobuf contract for the Pub/Sub event API, a CometD Streaming API, and generally available hosted MCP servers that expose the sObject layer to AI agents over OAuth. There is no single global API host — every call is made against the customer's own org at the instance_url returned with the OAuth token, on API version 67.0 (Summer '26). Authentication is OAuth 2.0 only; Salesforce issues no API keys.
Salesforce Service Cloud APIs publishes 19 API contracts indexed on the APIs.io network, including Bot API, Health API, Versions API, and 16 more. Tagged areas include Cloud, CRM, Customer Service, Enterprise, and Salesforce.
The Salesforce Service Cloud APIs catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.
Salesforce Service Cloud APIs’ developer surface includes developer portal, documentation, API reference, getting-started guide, support, engineering blog, signup flow, and 43 more developer resources.
The questions people put to an LLM, and the jobs they hand an agent, that Salesforce Service Cloud APIs's APIs answer — each one linked to the operation that does it.
Generated by API Evangelist
Regulatory Posture applies to this provider. Its tags matched the
Horizontal (data, software, accessibility, platform) regime, so
Regulatory Posture carries 15 points of the composite.
If this regime is wrong for your business, say so on your
provider repo — the
applicability map is public and we will correct it.
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it
carries 10 points of the composite. It is scored from the published contracts
themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already
holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in
front of it, and the first time that check is skipped a duplicate record is created.
Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet,
not penalised by it.
The six quality facets above are damped to 75 points between them,
because the conditional facet above carries the other
25. That is why each facet's contribution is shown against a damped
maximum: raising a quality facet moves the composite by 75% of its nominal
weight, not 100%. The full arithmetic is at apis.io/rating/.
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Agent readiness — checks not met, largest first (exact, from this profile):
Documented Reversibility+6 pts — a reversal operation in the contract, graded up when a window is documented too
Agentic Commerce Well-Known Document+5 pts — a parsing /.well-known/ucp.json or acp.json declaring a version and at least one service, OR (0.27) a live x402 payment challenge from _data/x402-adoption.json — `self` when its endpoints are on the provider's own domain, `platform` when they are on a vendor's
The Kin Score Market layer reads a provider inside its market:
its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted:
not part of the Kin Score or agent readiness.
Registered MCP server and declares compatibility are report only — not weighted.
Undeclared means we found nothing we can read, so there is no number: we never infer integrations.
Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.
Core REST API for Service Cloud operations: sObject CRUD over Case, CaseComment, EmailMessage, Knowledge articles and every other standard and custom object, plus SOQL query, SO...
The Case object and its children — CaseComment, CaseHistory, EmailMessage — worked through the sObjects REST resources. Assignment-rule behaviour on create and update is control...
Knowledge article management — article versions, categories, publishing states and the knowledgeManagement REST resources used to surface self-service content.
Omni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources and the ServiceChannel / PendingServiceRouting objects.
Real-time chat with customers over the Live Agent REST surface. Superseded for new builds by Messaging for In-App and Web, which authenticates with the scrt_api OAuth scope.
The gRPC event API. Publish and subscribe to platform events and Change Data Capture events (including /data/CaseChangeEvent) with Avro-encoded payloads and replay-tracked subsc...
CometD/Bayeux long-polling surface for PushTopic, generic streaming and platform event subscriptions. The legacy transport; new integrations should use the Pub/Sub API.
Open CTI — the JavaScript API that connects a telephony system's softphone to the Service Cloud console, plus the Voice/contact-centre surfaces built on it.
Generally available remote Model Context Protocol servers that expose the Salesforce sObject layer to AI agents over OAuth. Four least-privilege SObject servers (all, reads, mut...
API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.
REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the serv...
Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector API for passing information between contact center platforms and Sales...
REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents ...
Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.
name: Salesforce Service Cloud APIs
description: 'Salesforce Service Cloud is the customer-service and contact-centre product on the Salesforce Platform, and
its API surface is the Salesforce Platform API applied to service objects — Case, CaseComment, Knowledge articles, LiveChatTranscript,
MessagingSession, entitlements and omni-channel routing — reached through the REST, SOAP, Bulk and Composite APIs. Alongside
that record layer Salesforce ships purpose-built runtimes with their own contracts: an OpenAPI 3.0 document for the Einstein
Bots Runtime API, a gRPC/protobuf contract for the Pub/Sub event API, a CometD Streaming API, and generally available hosted
MCP servers that expose the sObject layer to AI agents over OAuth. There is no single global API host — every call is made
against the customer''s own org at the instance_url returned with the OAuth token, on API version 67.0 (Summer ''26). Authentication
is OAuth 2.0 only; Salesforce issues no API keys.'
deliveryModel:
model: unknown
open_source: unknown
commercial: true
callable_host: false
label: Delivery model not determined — needs a product licence on record
confidence: low
source:
- pricing
- repository-unlicensed
generated: '2026-08-28'
method: derived
accessModel:
pricing: paid
onboarding: self-service
trial: true
try_now: true
public: true
label: Paid with free developer tier
confidence: high
source:
- https://www.salesforce.com/service/pricing/
- https://developer.salesforce.com/signup
generated: '2026-08-27'
method: searched
image: https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/logo-salesforce.svg
created: '2024-01-15'
modified: '2026-09-16'
specificationVersion: '0.23'
url: https://raw.githubusercontent.com/api-evangelist/service-cloud/main/apis.yml
apis:
- name: Service Cloud REST API
description: 'Core REST API for Service Cloud operations: sObject CRUD over Case, CaseComment, EmailMessage, Knowledge articles
and every other standard and custom object, plus SOQL query, SOSL search and composite/batch requests. Versioned in the
URL path; the base host is the org''s own My Domain returned as instance_url with the OAuth token.'
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0
tags:
- Cases
- CRM
- Customers
- REST
- Support
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
- type: Authentication
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
- type: Conventions
url: conventions/service-cloud-conventions.yml
- type: DataModel
url: data-model/service-cloud-data-model.yml
- name: Service Cloud Case Management API
description: The Case object and its children — CaseComment, CaseHistory, EmailMessage — worked through the sObjects REST
resources. Assignment-rule behaviour on create and update is controlled by the Sforce-Auto-Assign request header.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/sobjects/Case
tags:
- Cases
- Escalation
- Routing
- Ticketing
tags_raw:
- Cases
- Escalation
- Routing
- Tickets
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_basic_info.htm
- name: Service Cloud Knowledge API
description: Knowledge article management — article versions, categories, publishing states and the knowledgeManagement
REST resources used to surface self-service content.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/support/knowledgeManagement
tags:
- Articles
- Documentation
- Knowledge
- Self-Service
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_knowledge.htm
- name: Service Cloud Omni-Channel API
description: Omni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources
and the ServiceChannel / PendingServiceRouting objects.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/connect/omnichannel
tags:
- Omnichannel
- Presence
- Routing
- Workforce
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
- type: Guide
url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm&type=5
- name: Service Cloud Live Agent API
description: Real-time chat with customers over the Live Agent REST surface. Superseded for new builds by Messaging for
In-App and Web, which authenticates with the scrt_api OAuth scope.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
baseUrl: https://{MyDomainName}.my.salesforce.com/chat/rest
tags:
- Chat
- Live-Agent
- Messaging
- Real-Time
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_intro.htm
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_calls.htm
- name: Service Cloud Pub/Sub API
description: The gRPC event API. Publish and subscribe to platform events and Change Data Capture events (including /data/CaseChangeEvent)
with Avro-encoded payloads and replay-tracked subscriptions. Six RPCs on the eventbus.v1.PubSub service.
humanUrl: https://github.com/forcedotcom/pub-sub-api
baseUrl: https://api.pubsub.salesforce.com:7443
tags:
- Event
- gRPC
- Push Notifications
- Real-Time
- Streaming
properties:
- type: Protobuf
url: grpc/service-cloud-pubsub-api.proto
- type: SourceCode
url: https://github.com/forcedotcom/pub-sub-api
- type: Documentation
url: https://developer.salesforce.com/docs/platform/pub-sub-api/overview
- name: Service Cloud Streaming API
description: CometD/Bayeux long-polling surface for PushTopic, generic streaming and platform event subscriptions. The legacy
transport; new integrations should use the Pub/Sub API.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
baseUrl: https://{MyDomainName}.my.salesforce.com/cometd/67.0
tags:
- Event
- Push Notifications
- Real-Time
- Streaming
tags_raw:
- Events
- Push-Notifications
- Real-Time
- Streaming
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/intro_stream.htm
- type: Guide
url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/quick_start.htm
- name: Service Cloud CTI API
description: Open CTI — the JavaScript API that connects a telephony system's softphone to the Service Cloud console, plus
the Voice/contact-centre surfaces built on it.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
baseUrl: https://{MyDomainName}.my.salesforce.com/support/api/67.0/interaction.js
tags:
- Call Center
- CTI
- Phone
- Telephony
tags_raw:
- Call-Center
- CTI
- Phone
- Telephony
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm
- name: Salesforce Hosted MCP Servers
description: Generally available remote Model Context Protocol servers that expose the Salesforce sObject layer to AI agents
over OAuth. Four least-privilege SObject servers (all, reads, mutations, deletes) plus Data 360, Headless 360 and Tableau
Next. Eleven tools on SObject All, including SOQL query, cross-object search, describe, create, update and delete.
humanUrl: https://developer.salesforce.com/docs/platform/hosted-mcp-servers
baseUrl: https://api.salesforce.com/platform/mcp/v1/platform/sobject-all
tags:
- Agents
- Artificial Intelligence
- MCP
- Tools
tags_raw:
- Agents
- Artificial Intelligence
- MCP
- Model Context Protocol
- Tools
properties:
- type: MCPServer
url: mcp/service-cloud-mcp.yml
- type: ToolCrosswalk
url: mcp/service-cloud-tool-crosswalk.yml
- type: AgentSkill
url: skills/service-cloud-case-triage-via-mcp.md
- type: Documentation
url: https://developer.salesforce.com/docs/platform/hosted-mcp-servers
- type: SourceCode
url: https://github.com/forcedotcom/mcp-hosted
- aid: service-cloud:service-cloud-bot-api
name: Salesforce Service Cloud APIs Bot API
description: The bot API from Salesforce Service Cloud APIs — 3 operation(s) for bot.
tags:
- Bot
tags_raw:
- bot
properties:
- type: OpenAPI
url: openapi/service-cloud-bot-api-openapi.yml
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
- type: SourceCode
url: https://github.com/forcedotcom/einstein-bot-sdk-java
- aid: service-cloud:service-cloud-health-api
name: Salesforce Service Cloud APIs Health API
description: The health API from Salesforce Service Cloud APIs — 1 operation(s) for health.
tags:
- Health
tags_raw:
- health
properties:
- type: OpenAPI
url: openapi/service-cloud-health-api-openapi.yml
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
- type: SourceCode
url: https://github.com/forcedotcom/einstein-bot-sdk-java
- aid: service-cloud:service-cloud-versions-api
name: Salesforce Service Cloud APIs Versions API
description: The versions API from Salesforce Service Cloud APIs — 1 operation(s) for versions.
tags:
- Versions
tags_raw:
- versions
properties:
- type: OpenAPI
url: openapi/service-cloud-versions-api-openapi.yml
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
- type: SourceCode
url: https://github.com/forcedotcom/einstein-bot-sdk-java
- name: Salesforce Service Cloud SOAP API
description: SOAP-based API for enterprise integration and complex service cloud operations.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0/
tags:
- Enterprise
- Integration
- SOAP
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
- type: WSDL
url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- name: Knowledge API
description: API for managing knowledge base articles and content.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/knowledge/
tags:
- Articles
- Content Management
- Knowledge Base
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
- name: Einstein Bot API
description: API for building and managing AI-powered chatbots for customer service.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots/
tags:
- Artificial Intelligence
- Automation
- Chatbots
- Einstein
tags_raw:
- AI
- Automation
- Chatbot
- Einstein
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
- type: Developer Guide
url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_before.htm
- name: Omni-Channel API
description: API for managing omni-channel routing, agent presence, and work distribution across multiple service channels
including chat, messaging, email, and voice.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Agent Presence
- Omnichannel
- Routing
- Work Distribution
tags_raw:
- Agent Presence
- Omni-Channel
- Routing
- Work Distribution
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
- type: Reference
url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm
- name: Service Cloud Voice Telephony Integration API
description: REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice
calls, call recording, and real-time transcription within the service console.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Call Center
- Real-Time
- Telephony
- Voice
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
- type: Reference
url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
- type: Authentication
url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
- name: Service Cloud Voice for Partner Telephony API
description: Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector
API for passing information between contact center platforms and Salesforce.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Connector
- Integration
- Partner Telephony
- Voice
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
- type: GettingStarted
url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_connector_api_get_started.htm
- name: Agentforce Service Agent API
description: REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions,
session management, and seamless escalation from AI agents to human service representatives.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Agentforce
- Artificial Intelligence
- Automation
- Service Agent
tags_raw:
- Agentforce
- AI
- Automation
- Service Agent
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
- type: Reference
url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html
- type: GettingStarted
url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html
maintainers:
- name: Salesforce
email: developer@salesforce.com
url: https://developer.salesforce.com
tags:
- Cloud
- CRM
- Customer Service
- Enterprise
- Salesforce
- Support
tags_raw:
- Cloud
- CRM
- Customer-Service
- Enterprise
- Salesforce
- Support
include: []
common:
- type: License
name: CC0-1.0
url: https://github.com/forcedotcom/pub-sub-api/blob/main/LICENSE
- type: CapabilityMap
url: capabilities/service-cloud-capability-edges.yml
name: Salesforce Service Cloud APIs Business Capability Map
- type: AgentSkill
url: skills/service-cloud-einstein-bot-session.md
- type: Website
url: https://www.salesforce.com/service/
- type: Portal
url: https://developer.salesforce.com/
- type: DeveloperPortal
url: https://developer.salesforce.com/
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
- type: APIReference
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
- type: GettingStarted
url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
- type: Support
url: https://help.salesforce.com/
- type: Blog
url: https://www.salesforce.com/blog/
- type: GitHubOrganization
url: https://github.com/forcedotcom
- type: LinkedIn
url: https://www.linkedin.com/showcase/salesforce-for-service
- type: Postman
url: https://www.postman.com/salesforce-developers/salesforce-developers/overview
- type: SignUp
url: https://www.salesforce.com/products/free-trial/developer/
- type: Pricing
url: https://www.salesforce.com/service/pricing/
- type: TermsOfService
url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
url: https://www.salesforce.com/company/privacy/
- type: Authentication
url: authentication/service-cloud-authentication.yml
- type: OAuthScopes
url: scopes/service-cloud-scopes.yml
- type: Conventions
url: conventions/service-cloud-conventions.yml
- type: Idempotency
url: conventions/service-cloud-conventions.yml
- type: ErrorCatalog
url: errors/service-cloud-problem-types.yml
- type: Lifecycle
url: lifecycle/service-cloud-lifecycle.yml
- type: StatusPage
url: https://status.salesforce.com/
- type: Deprecation
url: lifecycle/service-cloud-lifecycle.yml
- type: ChangeLog
url: changelog/service-cloud-changelog.yml
- type: RateLimits
url: rate-limits/service-cloud-rate-limits.yml
- type: Plans
url: plans/service-cloud-plans-pricing.yml
- type: FinOps
url: finops/service-cloud-finops.yml
- type: Packages
url: packages/service-cloud-packages.yml
- type: SDKs
url: packages/service-cloud-packages.yml
- type: CLI
url: cli/service-cloud-cli.yml
- type: Sandbox
url: sandbox/service-cloud-sandbox.yml
- type: MCPServer
url: mcp/service-cloud-mcp.yml
- type: ToolCrosswalk
url: mcp/service-cloud-tool-crosswalk.yml
- type: AgentSkill
url: skills/_index.yml
- type: LLMsTxt
url: llms/service-cloud-llms.txt
- type: Protobuf
url: grpc/service-cloud-pubsub-api.proto
- type: Webhooks
url: asyncapi/service-cloud-event-surface.yml
- type: DataModel
url: data-model/service-cloud-data-model.yml
- type: Conformance
url: conformance/service-cloud-conformance.yml
- type: Compliance
url: https://compliance.salesforce.com/
- type: TrustCenter
url: security/service-cloud-trust-center.yml
- type: Trust
url: https://trust.salesforce.com/
- type: Security
url: https://www.salesforce.com/company/disclosure/
- type: VulnerabilityDisclosure
url: security/service-cloud-vulnerability-disclosure.yml
- type: DomainSecurity
url: security/service-cloud-domain-security.yml
- type: WellKnown
url: well-known/service-cloud-well-known.yml
- type: Overlay
url: overlays/service-cloud-einstein-bots-overlay.yaml
x-enrichment:
date: '2026-08-27'
status: enriched
artifacts_added: 28
pass: local-v1
x-parent: salesforce
x-relationship: product
x-aliases:
- Salesforce Service Cloud
Salesforce Service Cloud APIs — frequently asked questions
Does Salesforce Service Cloud APIs have an API?
Yes. APIs.io lists 19 APIs from Salesforce Service Cloud APIs, including Service Cloud REST API, Service Cloud Case Management API and Service Cloud Knowledge API, and 16 more.
Is there an OpenAPI specification for the Salesforce Service Cloud APIs?
Yes. APIs.io indexes 3 OpenAPI specifications for Salesforce Service Cloud APIs, each linked for download from this page.
How do I authenticate with the Salesforce Service Cloud APIs?
Salesforce Service Cloud APIs documents its authentication (oauth2/openIdConnect/http-bearer · 4 schemes). The details are profiled on APIs.io as Service Cloud Authentication.
How much does the Salesforce Service Cloud APIs cost?
Salesforce Service Cloud APIs publishes its prices; its Starter Suite plan is $25 USD/User/Month (Starting price. Transaction fees apply. Billed monthly or annually.) as of 2026-10-28. APIs.io lists 7 pricing plans for Salesforce Service Cloud APIs, with each plan's price, limits and inclusions under Pricing on this page.
Does Salesforce Service Cloud APIs have an MCP server?
Yes. APIs.io lists 1 MCP server for Salesforce Service Cloud APIs: Remote MCP server at api.salesforce.com requiring OAuth.
Is the Salesforce Service Cloud APIs ready for AI agents?
Salesforce Service Cloud APIs has a Kin Score of 73.6 out of 100 (exemplar) and an Agent Readiness score of 46.2 (agent-ready), scored by API Evangelist on 2026-11-06.
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