Salesforce Service Cloud APIs

name: Salesforce Service Cloud APIs
description: 'Salesforce Service Cloud is the customer-service and contact-centre product on the Salesforce Platform, and
  its API surface is the Salesforce Platform API applied to service objects — Case, CaseComment, Knowledge articles, LiveChatTranscript,
  MessagingSession, entitlements and omni-channel routing — reached through the REST, SOAP, Bulk and Composite APIs. Alongside
  that record layer Salesforce ships purpose-built runtimes with their own contracts: an OpenAPI 3.0 document for the Einstein
  Bots Runtime API, a gRPC/protobuf contract for the Pub/Sub event API, a CometD Streaming API, and generally available hosted
  MCP servers that expose the sObject layer to AI agents over OAuth. There is no single global API host — every call is made
  against the customer''s own org at the instance_url returned with the OAuth token, on API version 67.0 (Summer ''26). Authentication
  is OAuth 2.0 only; Salesforce issues no API keys.'
deliveryModel:
  model: unknown
  open_source: unknown
  commercial: true
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - pricing
  - repository-unlicensed
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: self-service
  trial: true
  try_now: true
  public: true
  label: Paid with free developer tier
  confidence: high
  source:
  - https://www.salesforce.com/service/pricing/
  - https://developer.salesforce.com/signup
  generated: '2026-08-27'
  method: searched
image: https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/11/logo-salesforce.svg
created: '2024-01-15'
modified: '2026-09-16'
specificationVersion: '0.23'
url: https://raw.githubusercontent.com/api-evangelist/service-cloud/main/apis.yml
apis:
- name: Service Cloud REST API
  description: 'Core REST API for Service Cloud operations: sObject CRUD over Case, CaseComment, EmailMessage, Knowledge articles
    and every other standard and custom object, plus SOQL query, SOSL search and composite/batch requests. Versioned in the
    URL path; the base host is the org''s own My Domain returned as instance_url with the OAuth token.'
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0
  tags:
  - Cases
  - CRM
  - Customers
  - REST
  - Support
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
  - type: Conventions
    url: conventions/service-cloud-conventions.yml
  - type: DataModel
    url: data-model/service-cloud-data-model.yml
- name: Service Cloud Case Management API
  description: The Case object and its children — CaseComment, CaseHistory, EmailMessage — worked through the sObjects REST
    resources. Assignment-rule behaviour on create and update is controlled by the Sforce-Auto-Assign request header.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
  baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/sobjects/Case
  tags:
  - Cases
  - Escalation
  - Routing
  - Ticketing
  tags_raw:
  - Cases
  - Escalation
  - Routing
  - Tickets
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_basic_info.htm
- name: Service Cloud Knowledge API
  description: Knowledge article management — article versions, categories, publishing states and the knowledgeManagement
    REST resources used to surface self-service content.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/support/knowledgeManagement
  tags:
  - Articles
  - Documentation
  - Knowledge
  - Self-Service
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_knowledge.htm
- name: Service Cloud Omni-Channel API
  description: Omni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources
    and the ServiceChannel / PendingServiceRouting objects.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
  baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/connect/omnichannel
  tags:
  - Omnichannel
  - Presence
  - Routing
  - Workforce
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
  - type: Guide
    url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm&type=5
- name: Service Cloud Live Agent API
  description: Real-time chat with customers over the Live Agent REST surface. Superseded for new builds by Messaging for
    In-App and Web, which authenticates with the scrt_api OAuth scope.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  baseUrl: https://{MyDomainName}.my.salesforce.com/chat/rest
  tags:
  - Chat
  - Live-Agent
  - Messaging
  - Real-Time
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_intro.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_calls.htm
- name: Service Cloud Pub/Sub API
  description: The gRPC event API. Publish and subscribe to platform events and Change Data Capture events (including /data/CaseChangeEvent)
    with Avro-encoded payloads and replay-tracked subscriptions. Six RPCs on the eventbus.v1.PubSub service.
  humanUrl: https://github.com/forcedotcom/pub-sub-api
  baseUrl: https://api.pubsub.salesforce.com:7443
  tags:
  - Event
  - gRPC
  - Push Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Protobuf
    url: grpc/service-cloud-pubsub-api.proto
  - type: SourceCode
    url: https://github.com/forcedotcom/pub-sub-api
  - type: Documentation
    url: https://developer.salesforce.com/docs/platform/pub-sub-api/overview
- name: Service Cloud Streaming API
  description: CometD/Bayeux long-polling surface for PushTopic, generic streaming and platform event subscriptions. The legacy
    transport; new integrations should use the Pub/Sub API.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  baseUrl: https://{MyDomainName}.my.salesforce.com/cometd/67.0
  tags:
  - Event
  - Push Notifications
  - Real-Time
  - Streaming
  tags_raw:
  - Events
  - Push-Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/intro_stream.htm
  - type: Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/quick_start.htm
- name: Service Cloud CTI API
  description: Open CTI — the JavaScript API that connects a telephony system's softphone to the Service Cloud console, plus
    the Voice/contact-centre surfaces built on it.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
  baseUrl: https://{MyDomainName}.my.salesforce.com/support/api/67.0/interaction.js
  tags:
  - Call Center
  - CTI
  - Phone
  - Telephony
  tags_raw:
  - Call-Center
  - CTI
  - Phone
  - Telephony
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm
- name: Salesforce Hosted MCP Servers
  description: Generally available remote Model Context Protocol servers that expose the Salesforce sObject layer to AI agents
    over OAuth. Four least-privilege SObject servers (all, reads, mutations, deletes) plus Data 360, Headless 360 and Tableau
    Next. Eleven tools on SObject All, including SOQL query, cross-object search, describe, create, update and delete.
  humanUrl: https://developer.salesforce.com/docs/platform/hosted-mcp-servers
  baseUrl: https://api.salesforce.com/platform/mcp/v1/platform/sobject-all
  tags:
  - Agents
  - Artificial Intelligence
  - MCP
  - Tools
  tags_raw:
  - Agents
  - Artificial Intelligence
  - MCP
  - Model Context Protocol
  - Tools
  properties:
  - type: MCPServer
    url: mcp/service-cloud-mcp.yml
  - type: ToolCrosswalk
    url: mcp/service-cloud-tool-crosswalk.yml
  - type: AgentSkill
    url: skills/service-cloud-case-triage-via-mcp.md
  - type: Documentation
    url: https://developer.salesforce.com/docs/platform/hosted-mcp-servers
  - type: SourceCode
    url: https://github.com/forcedotcom/mcp-hosted
- aid: service-cloud:service-cloud-bot-api
  name: Salesforce Service Cloud APIs Bot API
  description: The bot API from Salesforce Service Cloud APIs — 3 operation(s) for bot.
  tags:
  - Bot
  tags_raw:
  - bot
  properties:
  - type: OpenAPI
    url: openapi/service-cloud-bot-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: SourceCode
    url: https://github.com/forcedotcom/einstein-bot-sdk-java
- aid: service-cloud:service-cloud-health-api
  name: Salesforce Service Cloud APIs Health API
  description: The health API from Salesforce Service Cloud APIs — 1 operation(s) for health.
  tags:
  - Health
  tags_raw:
  - health
  properties:
  - type: OpenAPI
    url: openapi/service-cloud-health-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: SourceCode
    url: https://github.com/forcedotcom/einstein-bot-sdk-java
- aid: service-cloud:service-cloud-versions-api
  name: Salesforce Service Cloud APIs Versions API
  description: The versions API from Salesforce Service Cloud APIs — 1 operation(s) for versions.
  tags:
  - Versions
  tags_raw:
  - versions
  properties:
  - type: OpenAPI
    url: openapi/service-cloud-versions-api-openapi.yml
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: SourceCode
    url: https://github.com/forcedotcom/einstein-bot-sdk-java
- name: Salesforce Service Cloud SOAP API
  description: SOAP-based API for enterprise integration and complex service cloud operations.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  baseURL: https://yourInstance.salesforce.com/services/Soap/c/59.0/
  tags:
  - Enterprise
  - Integration
  - SOAP
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/
  - type: WSDL
    url: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_intro.htm
- name: Knowledge API
  description: API for managing knowledge base articles and content.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/knowledge/
  tags:
  - Articles
  - Content Management
  - Knowledge Base
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
- name: Einstein Bot API
  description: API for building and managing AI-powered chatbots for customer service.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots/
  tags:
  - Artificial Intelligence
  - Automation
  - Chatbots
  - Einstein
  tags_raw:
  - AI
  - Automation
  - Chatbot
  - Einstein
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: Developer Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_before.htm
- name: Omni-Channel API
  description: API for managing omni-channel routing, agent presence, and work distribution across multiple service channels
    including chat, messaging, email, and voice.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agent Presence
  - Omnichannel
  - Routing
  - Work Distribution
  tags_raw:
  - Agent Presence
  - Omni-Channel
  - Routing
  - Work Distribution
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_developer_guide_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/service_presence_soap_api_intro.htm
- name: Service Cloud Voice Telephony Integration API
  description: REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice
    calls, call recording, and real-time transcription within the service console.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Call Center
  - Real-Time
  - Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  - type: Reference
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
- name: Service Cloud Voice for Partner Telephony API
  description: Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector
    API for passing information between contact center platforms and Salesforce.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Connector
  - Integration
  - Partner Telephony
  - Voice
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_connector_api_get_started.htm
- name: Agentforce Service Agent API
  description: REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions,
    session management, and seamless escalation from AI agents to human service representatives.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
  humanURL: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
  tags:
  - Agentforce
  - Artificial Intelligence
  - Automation
  - Service Agent
  tags_raw:
  - Agentforce
  - AI
  - Automation
  - Service Agent
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/einstein/genai/guide/get-started-agents.html
  - type: Reference
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api.html
  - type: GettingStarted
    url: https://developer.salesforce.com/docs/einstein/genai/guide/agent-api-get-started.html
maintainers:
- name: Salesforce
  email: developer@salesforce.com
  url: https://developer.salesforce.com
tags:
- Cloud
- CRM
- Customer Service
- Enterprise
- Salesforce
- Support
tags_raw:
- Cloud
- CRM
- Customer-Service
- Enterprise
- Salesforce
- Support
include: []
common:
- type: License
  name: CC0-1.0
  url: https://github.com/forcedotcom/pub-sub-api/blob/main/LICENSE
- type: CapabilityMap
  url: capabilities/service-cloud-capability-edges.yml
  name: Salesforce Service Cloud APIs Business Capability Map
- type: AgentSkill
  url: skills/service-cloud-einstein-bot-session.md
- type: Website
  url: https://www.salesforce.com/service/
- type: Portal
  url: https://developer.salesforce.com/
- type: DeveloperPortal
  url: https://developer.salesforce.com/
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
- type: APIReference
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
- type: Support
  url: https://help.salesforce.com/
- type: Blog
  url: https://www.salesforce.com/blog/
- type: GitHubOrganization
  url: https://github.com/forcedotcom
- type: LinkedIn
  url: https://www.linkedin.com/showcase/salesforce-for-service
- type: Postman
  url: https://www.postman.com/salesforce-developers/salesforce-developers/overview
- type: SignUp
  url: https://www.salesforce.com/products/free-trial/developer/
- type: Pricing
  url: https://www.salesforce.com/service/pricing/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/
- type: Authentication
  url: authentication/service-cloud-authentication.yml
- type: OAuthScopes
  url: scopes/service-cloud-scopes.yml
- type: Conventions
  url: conventions/service-cloud-conventions.yml
- type: Idempotency
  url: conventions/service-cloud-conventions.yml
- type: ErrorCatalog
  url: errors/service-cloud-problem-types.yml
- type: Lifecycle
  url: lifecycle/service-cloud-lifecycle.yml
- type: StatusPage
  url: https://status.salesforce.com/
- type: Deprecation
  url: lifecycle/service-cloud-lifecycle.yml
- type: ChangeLog
  url: changelog/service-cloud-changelog.yml
- type: RateLimits
  url: rate-limits/service-cloud-rate-limits.yml
- type: Plans
  url: plans/service-cloud-plans-pricing.yml
- type: FinOps
  url: finops/service-cloud-finops.yml
- type: Packages
  url: packages/service-cloud-packages.yml
- type: SDKs
  url: packages/service-cloud-packages.yml
- type: CLI
  url: cli/service-cloud-cli.yml
- type: Sandbox
  url: sandbox/service-cloud-sandbox.yml
- type: MCPServer
  url: mcp/service-cloud-mcp.yml
- type: ToolCrosswalk
  url: mcp/service-cloud-tool-crosswalk.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/service-cloud-llms.txt
- type: Protobuf
  url: grpc/service-cloud-pubsub-api.proto
- type: Webhooks
  url: asyncapi/service-cloud-event-surface.yml
- type: DataModel
  url: data-model/service-cloud-data-model.yml
- type: Conformance
  url: conformance/service-cloud-conformance.yml
- type: Compliance
  url: https://compliance.salesforce.com/
- type: TrustCenter
  url: security/service-cloud-trust-center.yml
- type: Trust
  url: https://trust.salesforce.com/
- type: Security
  url: https://www.salesforce.com/company/disclosure/
- type: VulnerabilityDisclosure
  url: security/service-cloud-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/service-cloud-domain-security.yml
- type: WellKnown
  url: well-known/service-cloud-well-known.yml
- type: Overlay
  url: overlays/service-cloud-einstein-bots-overlay.yaml
x-enrichment:
  date: '2026-08-27'
  status: enriched
  artifacts_added: 28
  pass: local-v1
x-parent: salesforce
x-relationship: product
x-aliases:
- Salesforce Service Cloud