Observe.AI

Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale. Its conversation intelligence suite spans automated quality assurance, agent coaching, speech and sentiment analytics, and operational insights, with 250+ out-of-the-box integrations into CCaaS, CRM, and business-intelligence systems. Originally surfaced as a portfolio company of Menlo Ventures, it was added to the API Evangelist network and enriched with its public trust, security, and compliance surface.

Observe.AI is profiled on the APIs.io network. Tagged areas include Company, Contact Center, Conversation Intelligence, Customer Service, and Artificial Intelligence.

Observe.AI’s developer surface includes engineering blog, support, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

14.5/100 emerging ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-08-21 · rubric v0.12.0

0 APIs

Company Contact Center Conversation Intelligence Customer Service Artificial Intelligence Voice AI Agent Assist Speech Analytics CCaaS

Kin Score

Kin Score How this is scored →
scored 2026-08-21 · rubric v0.12.0

Composite quality — 14.5/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 0.5 / 20

Access Clarity 7.6 / 20

Operational Transparency 1.4 / 13

Contract Governance 0.0 / 12

Discoverability 5.0 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/observe-ai: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Get Started 1

Portal, sign-up, and the first successful call

Login

Access & Security 5

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Compliance

Compliance

Security

Security

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: observe-ai
name: Observe.AI
description: Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice
  and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale.
  Its conversation intelligence suite spans automated quality assurance, agent coaching, speech and sentiment analytics, and
  operational insights, with 250+ out-of-the-box integrations into CCaaS, CRM, and business-intelligence systems. Originally
  surfaced as a portfolio company of Menlo Ventures, it was added to the API Evangelist network and enriched with its public
  trust, security, and compliance surface.
url: https://raw.githubusercontent.com/api-evangelist/observe-ai/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://cdn.prod.website-files.com/5caac3a8d636b7cfc2606d35/67253fc31c716c840bab91c1_OG%20Image.jpg
x-type: company
x-source: vc-portfolio
x-backed-by:
- menlo-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Contact Center
- Conversation Intelligence
- Customer Service
- Artificial Intelligence
- Voice AI
- Agent Assist
- Speech Analytics
- CCaaS
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://observe.ai
- type: Integrations
  url: https://observe.ai/integrations
- type: Blog
  url: https://observe.ai/blog
- type: Support
  url: https://help.observe.ai/hc/en-us
- type: PrivacyPolicy
  url: https://observe.ai/privacy-policy
- type: TermsOfService
  url: https://observe.ai/terms
- type: Login
  url: https://app.observe.ai/
- type: TrustCenter
  url: security/observe-ai-trust-center.yml
- type: Compliance
  url: https://observe.ai/trust
- type: Security
  url: https://observe.ai/contact-center-security
- type: VulnerabilityDisclosure
  url: security/observe-ai-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/observe-ai-domain-security.yml
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 4
  pass: local-v1

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