Observe.AI

Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale. Its conversation intelligence suite spans automated quality assurance, agent coaching, speech and sentiment analytics, and operational insights, with 250+ out-of-the-box integrations into CCaaS, CRM, and business-intelligence systems. Originally surfaced as a portfolio company of Menlo Ventures, it was added to the API Evangelist network and enriched with its public trust, security, and compliance surface.

Observe.AI is profiled on the APIs.io network. Tagged areas include Company, Contact Center, Conversation Intelligence, Customer Service, and Artificial Intelligence.

Observe.AI’s developer surface includes engineering blog, support, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub
19.4/100 emerging ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5
0 APIs
CompanyContact CenterConversation IntelligenceCustomer ServiceArtificial IntelligenceVoice AIAgent AssistSpeech AnalyticsCCaaS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 19.4/100 · emerging
Contract Quality 0.0 / 25
Developer Ergonomics 1.3 / 20
Commercial Clarity 10.0 / 20
Operational Transparency 1.4 / 13
Governance 0.0 / 12
Discoverability 6.8 / 10
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 15
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/observe-ai: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Observe Ai Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Observe Ai Vulnerability Disclosure

Hackerone · contact published

SECURITY

Observe Ai Trust Center

SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA, HITRUST r2, GDPR, CCPA, EU AI Act

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

Login
Login

Access & Security 5

Authentication, authorization, and security posture

TrustCenter
TrustCenter
 Compliance
Compliance
 Security
Security
 VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

PrivacyPolicy
PrivacyPolicy
 TermsOfService
TermsOfService

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: observe-ai
name: Observe.AI
description: Observe.AI is a contact center artificial intelligence platform that deploys purpose-built AI agents across voice
  and chat to resolve customer inquiries end-to-end, assist frontline agents in real time, and evaluate performance at scale.
  Its conversation intelligence suite spans automated quality assurance, agent coaching, speech and sentiment analytics, and
  operational insights, with 250+ out-of-the-box integrations into CCaaS, CRM, and business-intelligence systems. Originally
  surfaced as a portfolio company of Menlo Ventures, it was added to the API Evangelist network and enriched with its public
  trust, security, and compliance surface.
url: https://raw.githubusercontent.com/api-evangelist/observe-ai/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://cdn.prod.website-files.com/5caac3a8d636b7cfc2606d35/67253fc31c716c840bab91c1_OG%20Image.jpg
x-type: company
x-source: vc-portfolio
x-backed-by:
- menlo-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Contact Center
- Conversation Intelligence
- Customer Service
- Artificial Intelligence
- Voice AI
- Agent Assist
- Speech Analytics
- CCaaS
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://observe.ai
- type: Integrations
  url: https://observe.ai/integrations
- type: Blog
  url: https://observe.ai/blog
- type: Support
  url: https://help.observe.ai/hc/en-us
- type: PrivacyPolicy
  url: https://observe.ai/privacy-policy
- type: TermsOfService
  url: https://observe.ai/terms
- type: Login
  url: https://app.observe.ai/
- type: TrustCenter
  url: security/observe-ai-trust-center.yml
- type: Compliance
  url: https://observe.ai/trust
- type: Security
  url: https://observe.ai/contact-center-security
- type: VulnerabilityDisclosure
  url: security/observe-ai-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/observe-ai-domain-security.yml
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 4
  pass: local-v1