Customerio Plans Pricing
Customer.io uses platform subscription tiers (Essentials and Premium) priced primarily on the number of profiles (people plus objects) in the workspace, with bundled email volume and overage rates for additional profiles, emails, and AI credits. The same API surface (Track, App / Transactional, Pipelines) is available across paid plans; pricing is on the platform, not metered per-API-call. An Enterprise tier with custom pricing covers dedicated infrastructure and support.
Customerio Plans Pricing is the machine-readable pricing-plan profile for Customer.io on the APIs.io network, conforming to the API Commons Plans specification.
It defines 3 plans, covering subscription and enterprise tiers, with named plans including Essentials, Premium, Enterprise.
Tagged areas include Customer Messaging, Marketing Automation, Email, CDP, and Transactional.
Plans
Entry platform tier starting at $100/month, bundling a base profile allotment and email volume with the visual workflow builder, core AI Agent skills, and basic data integrations. Additional usage is billed at overage rates.
- Track API
- App / Transactional API
- Pipelines / CDP API
- Visual Workflow Builder
- AI Agent (core skills)
- Basic Data Integrations
Higher tier starting at $1,000/month (billed yearly) with everything in Essentials plus more object types, elevated AI Agent limits with custom skills, Daily Routines, premium support with onboarding, HIPAA compliance, and premium data integrations. Profile and email volume are custom.
- Everything in Essentials
- 10 Object Types
- AI Agent (custom skills)
- Daily Routines
- HIPAA Compliance
- Premium Data Integrations
- Premium Support
Custom pricing for organizations requiring dedicated infrastructure, advanced security and compliance, and dedicated support. Contact Customer.io sales.
- Dedicated Infrastructure
- Custom Volume Pricing
- Dedicated Support