Customer Io Plans Pricing
Customer.io is tiered SaaS (Essentials, Premium, Enterprise) with quotas on profiles and monthly email volume; overages bill at per-profile and per-1K-email rates. AI Agent credits are an add-on. Premium and Enterprise are minimum-commitment annual plans with custom volume.
Customer Io Plans Pricing is the machine-readable pricing-plan profile for Customer.io on the APIs.io network, conforming to the API Commons Plans specification.
It defines 3 plans, covering subscription and enterprise tiers, with named plans including Essentials, Premium, Enterprise.
Tagged areas include Customer Data Platform, Marketing Automation, Messaging, Email, and Event Tracking.
Plans
Self-serve starter tier; 5,000 profiles and 1M monthly emails included.
- Visual workflow builder
- AI Agent (core execution skills)
- 2 object types
- Basic data integrations
- Email and community support
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API
Annual contract starting at $1,000/month; custom profile and email volumes.
- Everything in Essentials
- 10 object types
- Elevated AI Agent limits
- Daily routines
- Premium chat / email support
- 90-day onboarding
- HIPAA compliance
- Premium data integrations
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API
Custom-priced. Best per-unit rates for highest profile and email volumes.
- Everything in Premium
- Custom AI Agent execution skills
- Priority technical support
- Migration support
- Dedicated Customer Success Manager
- Dedicated hardware
- Audit logging
- Dedicated implementation specialist
- Shared Slack channel
- Customer.io Track API
- Customer.io App API
- Customer.io Pipelines API