Use Case

Customer Support & Contact Center

Ticketing, deflection, and agent assistance.

36 providers 1034 APIs 26 declared variants

Running support operations — ticket intake and routing, self-service deflection, AI agent assistance, contact center telephony, and CSAT measurement.

36 API providers on the APIs.io network offer customer support & contact center. The highest-rated are Zapier, HubSpot, ChatGPT, IPinfo, UiPath.

Providers

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 13 Complete, well-documented, and agent-ready
Zapier Zapier is an automation platform that connects different apps and services to automate workflows without re... 13 APIs 79.3 HubSpot HubSpot provides a full platform of marketing, sales, customer service, and CRM software plus the methodolo... 93 APIs 77.6 ChatGPT OpenAI's ChatGPT API for conversational AI and language model interactions. 2 APIs 75.6 IPinfo IPinfo is an IP address data and intelligence platform that provides geolocation (country, region, city, co... 17 APIs 75.3 UiPath UiPath is an enterprise automation platform offering robotic process automation (RPA), AI-powered automatio... 32 APIs 75.2 Amazon Kendra Amazon Kendra is an intelligent enterprise search service powered by machine learning that enables organiza... 8 APIs 74.6 ServiceNow ServiceNow provides cloud-based platform services that automate enterprise IT operations. 63 APIs 74.2 Merge Merge is the connective infrastructure for production AI. The Merge Unified API offers one API surface acro... 118 APIs 73.4 Jira APIs for Atlassian Jira project management and issue tracking platform. 12 APIs 73.0 Slack Slack is a cloud-based team collaboration platform that provides chat, file sharing, and integrations with ... 115 APIs 70.6 Verizon Verizon is a leading telecommunications company providing wireless, wireline, broadband, and global enterpr... 18 APIs 69.0 Zendesk Zendesk provides customer service and engagement software that helps businesses manage support tickets, aut... 150 APIs 68.8 Amazon Lex Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to... 1 API 66.4
Strong 11 Solid coverage with minor gaps
WhatsApp APIs for the WhatsApp messaging platform, enabling businesses to communicate with customers through the wor... 17 APIs 64.5 Microsoft Teams Microsoft Teams is a collaboration platform that combines workplace chat, meetings, file storage, and appli... 11 APIs 63.3 Zoom Zoom is a communications platform that allows users to connect with video, audio, phone, and chat. The Zoom... 47 APIs 63.2 Microsoft Power Platform APIs Collection of APIs for Microsoft Power Platform services including Power Apps, Power Automate, Power BI, Co... 9 APIs 61.3 Albato A Single No Code Platform For All Automations Albato is a no-code automation platform enabling businesses to automate workflows by integrating 1,000+ app... 5 APIs 61.1 Albato Albato is a no-code automation platform and embedded iPaaS that enables businesses to automate workflows by... 6 APIs 60.1 Webex Cisco Webex is a comprehensive collaboration platform offering APIs for messaging, meetings, calling, devic... 178 APIs 58.9 Instagram Instagram is a photo and video sharing social networking platform owned by Meta. The Instagram APIs allow d... 9 APIs 58.8 Amazon Connect Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer c... 22 APIs 58.6 Cflow Cflow is a cloud-based workflow automation platform that helps organizations streamline and optimize busine... 3 APIs 58.6 Gladly Gladly is a San Francisco–based people-centered customer service AI platform. The Gladly Hero agent workspa... 28 APIs 57.4
Developing 5 Usable, with meaningful gaps to close
Ampersand Ampersand is a developer-first platform for building native SaaS integrations. It provides an embeddable UI... 18 APIs 55.0 Phonely Phonely is an AI voice agent platform that answers business phone calls in real time with large-language-mo... 2 APIs 52.6 BankruptcyWatch BankruptcyWatch is the proven creditor bankruptcy platform built with machine learning and intelligent auto... 4 APIs 52.2 Atlassian Jira Jira is a leading issue tracking and project management platform developed by Atlassian. It provides REST A... 8 APIs 50.8 BigPanda BigPanda is a software platform that uses artificial intelligence (AI) to help IT operations teams automate... 6 APIs 47.6
Thin 5 Limited public surface area
Agora Agora is a real-time engagement platform providing ultra-low latency voice, video, signaling, chat, interac... 11 APIs 35.6 Shelf.io Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge m... 3 APIs 33.3 Agent Skills A collection of resources, APIs, and standards related to AI agent skills and capabilities. Agent skills re... 3 APIs 32.8 Sierra Sierra is an enterprise conversational AI platform co-founded by Bret Taylor that builds and operates custo... 1 API 32.4 Decagon Decagon is an enterprise AI customer service platform that builds and operates voice, chat, and email AI ag... 1 API 29.5
Emerging 1 Early or largely undocumented
Sierra Sierra is a conversational AI platform for customer experience, founded in 2023 by Bret Taylor (former co-C... 15.6
Minimal 1 Almost no public developer surface
West Technology Group West Technology Group is a cloud-based global technology company providing customer experience and communic... 11.6

What Providers Actually Declared

This use case is a canonical term. These are the free-text strings providers wrote in their own apis.yml that map onto it.

AI-Assisted Customer SupportContact Center AutomationContact Center KnowledgeContact Center ModernizationContact center / call center automation for SMBsCustomer ServiceCustomer Service AutomationCustomer Service BotsCustomer Service ChatbotCustomer Service OrchestrationCustomer SupportCustomer Support AutomationCustomer Support Contact CenterCustomer Support IntegrationCustomer Support OperationsCustomer Support TriageCustomer Support and Contact CenterCustomer supportCustomer support monitoringCustomer support teams routing tickets and managing escalationsEnterprise Customer ServiceHelp Desk TicketingITSM IntegrationLegal Case ManagementRetail and DTC Customer ServiceService Desk Integration

Scroll for all 26