Use Case

Customer Support & Contact Center

Ticketing, deflection, and agent assistance.

35 providers 492 APIs 25 declared variants

Running support operations — ticket intake and routing, self-service deflection, AI agent assistance, contact center telephony, and CSAT measurement.

35 API providers on the APIs.io network offer customer support & contact center. The highest-rated are HubSpot, ServiceNow, Zapier, UiPath, ChatGPT.

Providers

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 5 Complete, well-documented, and agent-ready
HubSpot HubSpot provides a full platform of marketing, sales, customer service, and CRM software plus the methodolo... 63 APIs 78.6 ServiceNow ServiceNow provides cloud-based platform services that automate enterprise IT operations. 57 APIs 73.4 Zapier Zapier is an automation platform that connects different apps and services to automate workflows without re... 4 APIs 73.2 UiPath UiPath is an enterprise automation platform offering robotic process automation (RPA), AI-powered automatio... 6 APIs 71.7 ChatGPT OpenAI's ChatGPT API for conversational AI and language model interactions. 13 APIs 70.6
Strong 12 Solid coverage with minor gaps
Amazon Connect Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer c... 11 APIs 69.9 Zendesk Zendesk provides customer service and engagement software that helps businesses manage support tickets, aut... 145 APIs 69.7 Merge Merge is the connective infrastructure for production AI. The Merge Unified API offers one API surface acro... 11 APIs 69.0 Slack Slack is a cloud-based team collaboration platform that provides chat, file sharing, and integrations with ... 39 APIs 68.1 IPinfo IPinfo is an IP address data and intelligence platform that provides geolocation (country, region, city, co... 1 API 67.9 Amazon Kendra Amazon Kendra is an intelligent enterprise search service powered by machine learning that enables organiza... 1 API 67.7 Microsoft Teams Microsoft Teams is a collaboration platform that combines workplace chat, meetings, file storage, and appli... 4 APIs 67.0 Albato Albato is a no-code automation platform and embedded iPaaS that enables businesses to automate workflows by... 2 APIs 62.4 Instagram Instagram is a photo and video sharing social networking platform owned by Meta. The Instagram APIs allow d... 4 APIs 61.5 Albato A Single No Code Platform For All Automations Albato is a no-code automation platform enabling businesses to automate workflows by integrating 1,000+ app... 2 APIs 61.3 WhatsApp APIs for the WhatsApp messaging platform, enabling businesses to communicate with customers through the wor... 4 APIs 61.3 Jira APIs for Atlassian Jira project management and issue tracking platform. 7 APIs 61.0
Developing 12 Usable, with meaningful gaps to close
Verizon Verizon is a leading telecommunications company providing wireless, wireline, broadband, and global enterpr... 17 APIs 58.7 Webex Cisco Webex is a comprehensive collaboration platform offering APIs for messaging, meetings, calling, devic... 9 APIs 58.4 Zoom Zoom is a communications platform that allows users to connect with video, audio, phone, and chat. The Zoom... 41 APIs 57.8 BigPanda BigPanda is a software platform that uses artificial intelligence (AI) to help IT operations teams automate... 1 API 57.3 Gladly Gladly is a San Francisco–based people-centered customer service AI platform. The Gladly Hero agent workspa... 8 APIs 57.0 Amazon Lex Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to... 1 API 56.6 Ampersand Ampersand is a developer-first platform for building native SaaS integrations. It provides an embeddable UI... 1 API 55.7 Cflow Cflow is a cloud-based workflow automation platform that helps organizations streamline and optimize busine... 1 API 55.2 Microsoft Power Platform APIs Collection of APIs for Microsoft Power Platform services including Power Apps, Power Automate, Power BI, Co... 9 APIs 55.1 Phonely Phonely is an AI voice agent platform that answers business phone calls in real time with large-language-mo... 2 APIs 55.0 BankruptcyWatch BankruptcyWatch is the proven creditor bankruptcy platform built with machine learning and intelligent auto... 1 API 51.9 Atlassian Jira Jira is a leading issue tracking and project management platform developed by Atlassian. It provides REST A... 3 APIs 46.2
Thin 4 Limited public surface area
Shelf.io Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge m... 3 APIs 38.0 Agent Skills A collection of resources, APIs, and standards related to AI agent skills and capabilities. Agent skills re... 3 APIs 37.8 Agora Agora is a real-time engagement platform providing ultra-low latency voice, video, signaling, chat, interac... 11 APIs 37.6 Sierra Sierra is an enterprise conversational AI platform co-founded by Bret Taylor that builds and operates custo... 1 API 30.6
Emerging 2 Early or largely undocumented
Verizon Communications Verizon Communications is one of the world's leading providers of technology and communications services, o... 5 APIs 28.6 Decagon Decagon is an enterprise AI customer service platform that builds and operates voice, chat, and email AI ag... 1 API 25.1

What Providers Actually Declared

This use case is a canonical term. These are the free-text strings providers wrote in their own apis.yml that map onto it.

AI-Assisted Customer SupportContact Center AutomationContact Center KnowledgeContact Center ModernizationContact center / call center automation for SMBsCustomer ServiceCustomer Service AutomationCustomer Service BotsCustomer Service ChatbotCustomer Service OrchestrationCustomer SupportCustomer Support AutomationCustomer Support Contact CenterCustomer Support IntegrationCustomer Support OperationsCustomer Support TriageCustomer Support and Contact CenterCustomer supportCustomer support monitoringCustomer support teams routing tickets and managing escalationsHelp Desk TicketingITSM IntegrationLegal Case ManagementRetail and DTC Customer ServiceService Desk Integration

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