ShopBack website screenshot

ShopBack

ShopBack is a Singapore-headquartered shopping, rewards and payments platform founded in 2014, operating across 13 markets in Asia-Pacific, Europe and the United States with more than 20 million members and 20,000 merchant partners. Alongside its consumer cashback and discovery app, ShopBack runs a merchant-facing payments business — ShopBack Pay and ShopBack PayLater — and publishes a public developer hub at docs.shopback.com covering two REST APIs. The Online Payments API (v2.0, also called the Online Bespoke API) handles merchant login, order initiation, order status, refunds, and a tokenized-payments surface for account linking, pre-authorization hold/capture/void, immediate charge and cashback-balance lookup. The In-Store Payments API (v1.4) covers merchant-presented and customer-presented QR ordering, order status, refunds, cancellations, and a payment-notification webhook for point-of-sale and customer-facing app checkout. Both are HMAC- or JWT-authenticated over HTTPS/TLS 1.2+, support an X-ShopBack-Idempotent-Id idempotency header, and ship e-commerce plugins for Shopify, WooCommerce, Magento, PrestaShop, EasyStore and Salesforce Commerce Cloud.

ShopBack publishes 5 API contracts indexed on the APIs.io network, including Account Linking API, Authentication API, Notification API, and 2 more. Tagged areas include Company, Payments, Cashback, Rewards, and Loyalty.

The ShopBack catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

ShopBack’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 31 more developer resources.

🌐 Visit website📡 Profile data on GitHub
51.1/100 developing ▬ flat Agent 36/100 agent ready Front door AI 1/6 silent Heartbeat 0/100 dormant saas Full breakdown ↓
scored 2026-11-13 · rubric v0.28.0 · Show this score on your site →
AccessEnterprise
2 published contracts 4 Agent Skills
CompanyPaymentsCashbackRewardsLoyaltyE-CommerceBuy Now Pay LaterPoint-of-SaleCheckoutSingapore

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Consumer Commerce
AE-140
Account LinkingOrdersPre Auth

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-11-13 · rubric v0.28.0
Composite quality — 51.1/100 · developing
Contract Quality 11.0 / 19
Developer Ergonomics 10.6 / 15
Access Clarity 5.4 / 15
Operational Transparency 3.9 / 10
Contract Governance 1.6 / 9
Discoverability 5.5 / 8
Regulatory Posture 3.9 / 15
Create-or-Update Ergonomics 0.0 / 10
Agent readiness — 36/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 6 / 6
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 9 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Pagination 5 / 5
Distinct Operations 0 / 3
MCP Tool Quality 6 / 6
Regulatory Posture applies to this provider. Its tags matched the Payments regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.
The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Show this score on your site. Kin Score badge preview for ShopBack It updates itself when the score changes. Paste this where you link to your API docs: 
<a href="https://apis.io/providers/shopback/"><img src="https://apis.io/badge/shopback/card.svg" alt="ShopBack on APIs.io — Kin Score by API Evangelist"></a>
Other styles, a README pill and a shields.io endpoint are on the badge page.
Raise your score.
Agent readiness — checks not met, largest first (exact, from this profile):
6 more unmet checks in the Agent Readiness table above.
Kin Score — facets with the most composite points still available (weight × headroom):
Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.
Not sure how this applies to your stack? Ask about any one item. Kin Lane reads every question, looks at your profile and your situation, and replies with what a fix would take — scoped to that one area, priced up front, yours whether you ship it or not. Ask a question →
Ask about:
Shopback · a person reads this and replies by email.
or email info@apis.io
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/shopback/apis.yml: open an issue on github.com/api-evangelist/shopback to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

MarketPositionDepthRegistered MCP serverDeclares compatibility
Gulf and Southeast Asia Open Finance undeclared - - -
Consumer Lending Licensing (UK, US, Canada credit licence registers) undeclared - - -

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI
measured — observed by APIs.io (published)

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

ShopBack Account Linking API

The Account Linking API from ShopBack — 4 operation(s) for account linking.

ShopBack Authentication API

The Authentication API from ShopBack — 1 operation(s) for authentication.

ShopBack Notification API

The Notification API from ShopBack — 1 operation(s) for notification.

ShopBack Orders API

The Orders API from ShopBack — 8 operation(s) for orders.

ShopBack Pre Auth API

The Pre-Auth API from ShopBack — 6 operation(s) for pre-auth.

Open Collections 5

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Online Payments Account Linking API

OPEN COLLECTION

Online Payments Authentication API

OPEN COLLECTION

In-Store Payments Notification API

OPEN COLLECTION

Shopback Orders API

OPEN COLLECTION

Online Payments Pre Auth API

OPEN COLLECTION

Agent Skills 4

Packaged agent skills for driving this provider's APIs from an AI assistant.

Accept a ShopBack Pay in-store QR payment

AGENT SKILL

Take a ShopBack Pay online payment

AGENT SKILL

Refund a ShopBack Pay online order

AGENT SKILL

Link a ShopBack account and charge a returning user

AGENT SKILL

ShopBack API pricing

Pricing Plans 1

Published pricing tiers and plan structures.

ShopBack Plans Pricing

0 plans

PLANS

Terms of Service 1

What its API terms permit and prohibit, quoted from its own page.

ShopBack

9 quoted statements, read from ShopBack's own page on 2026-11-10.

TERMS

Privacy & Data 1

Its role, the data it processes, retention and transfers, quoted from its own privacy page.

ShopBack

17 quoted statements, read from ShopBack's own page on 2026-11-10.

PRIVACY

Eligibility 1

Who may sign up and where, quoted from its own terms.

ShopBack

4 quoted statements, read from ShopBack's own page on 2026-11-10.

ELIGIBILITY

FinOps 1

Cost, billing, and metering signals for API financial operations.

ShopBack Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Shopback Payment Notification Webhooks

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs. Counts are the severity each rule declares, not results of running them.

ShopBack API Rules

53 rules · 43 error-severity 7 warn-severity 3 info-severity

SPECTRAL

OpenAPI Overlays 2

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

ShopBack In Store Payments Overlay

3 actions · documentation · shopback-in-store-payments-openapi.yml

DERIVED

ShopBack Online Payments Overlay

3 actions · documentation · shopback-online-payments-openapi.yml

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

ShopBack Authentication

http/hmac/apiKey · 3 schemes

SECURITY

ShopBack Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 GettingStarted
GettingStarted
 SignUp
SignUp
 Sandbox
Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate
X-MCPServerCandidate
 AgentSkill
AgentSkill
 LLMsTxt
LLMsTxt
 WellKnown
WellKnown

Design & Contract 8

Pagination, idempotency, versioning, errors, and events

Lifecycle
Lifecycle
 Conventions
Conventions
 Idempotency
Idempotency
 ErrorCatalog
ErrorCatalog
 Conformance
Conformance
 DataModel
DataModel
 Components
Components
 Webhooks
Webhooks

Scroll for all 8

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 Postman
Postman
 Packages
Packages

Access & Security 2

Authentication, authorization, and security posture

Authentication
Authentication
 DomainSecurity
DomainSecurity

Operate 4

Status, limits, changes, and where to get help

Support
Support
 HelpCenter
HelpCenter
 StatusPage
StatusPage
 ChangeLog
ChangeLog

Commercial 5

Pricing, plans, and the legal terms of use

Plans
Plans
 Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy
 UsageTerms
UsageTerms

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Other 4

Properties that don't map to a standard resource type

CapabilityMap
CapabilityMap
 Overlay
Overlay
 DataProcessing
DataProcessing
 Eligibility
Eligibility

Source (apis.yml)

apis.yml Raw ↑ 
aid: shopback
name: ShopBack
description: ShopBack is a Singapore-headquartered shopping, rewards and payments platform founded in 2014, operating across
  13 markets in Asia-Pacific, Europe and the United States with more than 20 million members and 20,000 merchant partners.
  Alongside its consumer cashback and discovery app, ShopBack runs a merchant-facing payments business — ShopBack Pay and
  ShopBack PayLater — and publishes a public developer hub at docs.shopback.com covering two REST APIs. The Online Payments
  API (v2.0, also called the Online Bespoke API) handles merchant login, order initiation, order status, refunds, and a tokenized-payments
  surface for account linking, pre-authorization hold/capture/void, immediate charge and cashback-balance lookup. The In-Store
  Payments API (v1.4) covers merchant-presented and customer-presented QR ordering, order status, refunds, cancellations,
  and a payment-notification webhook for point-of-sale and customer-facing app checkout. Both are HMAC- or JWT-authenticated
  over HTTPS/TLS 1.2+, support an X-ShopBack-Idempotent-Id idempotency header, and ship e-commerce plugins for Shopify, WooCommerce,
  Magento, PrestaShop, EasyStore and Salesforce Commerce Cloud.
url: https://raw.githubusercontent.com/api-evangelist/shopback/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-tier: stub
x-tier-reason: harvest
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: medium
  source:
  - authentication
  - security
  - sandbox
  generated: '2026-11-13'
  method: derived
specificationVersion: '0.23'
created: '2026-08-02'
modified: '2026-08-02'
image: https://corporate.shopback.com/opengraph.jpg
x-docs-platform: readme
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-10-04
tags:
- Company
- Payments
- Cashback
- Rewards
- Loyalty
- E-Commerce
- Buy Now Pay Later
- Point-of-Sale
- Checkout
- Singapore
tags_raw:
- Company
- Payments
- Cashback
- Rewards
- Loyalty
- E-Commerce
- Buy Now Pay Later
- Point Of Sale
- Checkout
- Singapore
apis:
- aid: shopback:shopback-account-linking-api
  name: ShopBack Account Linking API
  description: The Account Linking API from ShopBack — 4 operation(s) for account linking.
  humanURL: https://docs.shopback.com/reference/initiateorder
  baseURL: https://prod-merchant-service.hoolah.co/merchant
  tags:
  - Account Linking
  properties:
  - type: OpenAPI
    url: openapi/shopback-account-linking-api-openapi.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/bespoke
  - type: APIReference
    url: https://docs.shopback.com/reference/initiateorder
  - type: Authentication
    url: authentication/shopback-authentication.yml
  - type: ErrorCatalog
    url: errors/shopback-problem-types.yml
  - type: Webhooks
    url: asyncapi/shopback-payment-notification-webhooks.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/in-store-integrations
  - type: APIReference
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: GettingStarted
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: ErrorCatalog
    url: errors/shopback-error-codes.yml
- aid: shopback:shopback-authentication-api
  name: ShopBack Authentication API
  description: The Authentication API from ShopBack — 1 operation(s) for authentication.
  humanURL: https://docs.shopback.com/reference/initiateorder
  baseURL: https://prod-merchant-service.hoolah.co/merchant
  tags:
  - Authentication
  properties:
  - type: OpenAPI
    url: openapi/shopback-authentication-api-openapi.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/bespoke
  - type: APIReference
    url: https://docs.shopback.com/reference/initiateorder
  - type: Authentication
    url: authentication/shopback-authentication.yml
  - type: ErrorCatalog
    url: errors/shopback-problem-types.yml
  - type: Webhooks
    url: asyncapi/shopback-payment-notification-webhooks.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/in-store-integrations
  - type: APIReference
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: GettingStarted
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: ErrorCatalog
    url: errors/shopback-error-codes.yml
- aid: shopback:shopback-notification-api
  name: ShopBack Notification API
  description: The Notification API from ShopBack — 1 operation(s) for notification.
  humanURL: https://docs.shopback.com/reference/initiateorder
  baseURL: https://prod-merchant-service.hoolah.co/merchant
  tags:
  - Notification
  properties:
  - type: OpenAPI
    url: openapi/shopback-notification-api-openapi.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/bespoke
  - type: APIReference
    url: https://docs.shopback.com/reference/initiateorder
  - type: Authentication
    url: authentication/shopback-authentication.yml
  - type: ErrorCatalog
    url: errors/shopback-problem-types.yml
  - type: Webhooks
    url: asyncapi/shopback-payment-notification-webhooks.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/in-store-integrations
  - type: APIReference
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: GettingStarted
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: ErrorCatalog
    url: errors/shopback-error-codes.yml
- aid: shopback:shopback-orders-api
  name: ShopBack Orders API
  description: The Orders API from ShopBack — 8 operation(s) for orders.
  humanURL: https://docs.shopback.com/reference/initiateorder
  baseURL: https://prod-merchant-service.hoolah.co/merchant
  tags:
  - Order
  tags_raw:
  - Orders
  properties:
  - type: OpenAPI
    url: openapi/shopback-orders-api-openapi.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/bespoke
  - type: APIReference
    url: https://docs.shopback.com/reference/initiateorder
  - type: Authentication
    url: authentication/shopback-authentication.yml
  - type: ErrorCatalog
    url: errors/shopback-problem-types.yml
  - type: Webhooks
    url: asyncapi/shopback-payment-notification-webhooks.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/in-store-integrations
  - type: APIReference
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: GettingStarted
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: ErrorCatalog
    url: errors/shopback-error-codes.yml
- aid: shopback:shopback-pre-auth-api
  name: ShopBack Pre Auth API
  description: The Pre-Auth API from ShopBack — 6 operation(s) for pre-auth.
  humanURL: https://docs.shopback.com/reference/initiateorder
  baseURL: https://prod-merchant-service.hoolah.co/merchant
  tags:
  - Pre-Auth
  properties:
  - type: OpenAPI
    url: openapi/shopback-pre-auth-api-openapi.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/bespoke
  - type: APIReference
    url: https://docs.shopback.com/reference/initiateorder
  - type: Authentication
    url: authentication/shopback-authentication.yml
  - type: ErrorCatalog
    url: errors/shopback-problem-types.yml
  - type: Webhooks
    url: asyncapi/shopback-payment-notification-webhooks.yml
  - type: Documentation
    url: https://docs.shopback.com/docs/in-store-integrations
  - type: APIReference
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: GettingStarted
    url: https://docs.shopback.com/reference/in-store-getting-started
  - type: ErrorCatalog
    url: errors/shopback-error-codes.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: CapabilityMap
  url: capabilities/shopback-capability-edges.yml
  name: ShopBack Business Capability Map
- type: Plans
  url: plans/shopback-plans-pricing.yml
- type: X-MCPServerCandidate
  url: mcp/shopback-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/shopback-in-store-payments-overlay.yaml
- type: Website
  url: https://www.shopback.com/
- type: DeveloperPortal
  url: https://docs.shopback.com/
- type: Documentation
  url: https://docs.shopback.com/docs/getting-started
- type: APIReference
  url: https://docs.shopback.com/reference/initiateorder
- type: GettingStarted
  url: https://docs.shopback.com/docs/quickstart-api
- type: Support
  url: https://shopback.my.site.com/merchanthelpcenter/s/
- type: HelpCenter
  url: https://support.shopback.sg/hc/en-gb
- type: Blog
  url: https://www.shopback.com/blog
- type: GitHubOrganization
  url: https://github.com/shopback
- type: Pricing
  url: https://business.shopback.com/sg/payments
- type: SignUp
  url: https://business.shopback.sg/signin
- type: TermsOfService
  url: https://support.shopback.com/hc/en-us/articles/33321351340307-Terms-of-use
- type: PrivacyPolicy
  url: https://support.shopback.com/hc/en-us/articles/33321399347475-ShopBack-Privacy-Policy
- type: StatusPage
  url: https://status.shopback.com/
- type: Postman
  url: https://docs.shopback.com/docs/postman-payload-sample
- type: ChangeLog
  url: changelog/shopback-changelog.yml
- type: Lifecycle
  url: lifecycle/shopback-lifecycle.yml
- type: Authentication
  url: authentication/shopback-authentication.yml
- type: Conventions
  url: conventions/shopback-conventions.yml
- type: Idempotency
  url: conventions/shopback-conventions.yml
- type: ErrorCatalog
  url: errors/shopback-problem-types.yml
- type: Conformance
  url: conformance/shopback-conformance.yml
- type: Sandbox
  url: sandbox/shopback-sandbox.yml
- type: DataModel
  url: data-model/shopback-data-model.yml
- type: Components
  url: components/shopback-components.yml
- type: Packages
  url: packages/shopback-packages.yml
- type: Webhooks
  url: asyncapi/shopback-payment-notification-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/shopback-llms.txt
- type: WellKnown
  url: well-known/shopback-well-known.yml
- type: DomainSecurity
  url: security/shopback-domain-security.yml
- type: UsageTerms
  url: terms/shopback-terms-of-service.yml
- type: DataProcessing
  url: privacy/shopback-privacy-policy.yml
- type: Eligibility
  url: eligibility/shopback-eligibility.yml
x-enrichment:
  date: '2026-08-02'
  status: enriched
  artifacts_added: 26
  pass: local-v1

ShopBack API — frequently asked questions

Does ShopBack have an API?

Yes. APIs.io lists 5 APIs from ShopBack, including ShopBack Account Linking API, ShopBack Authentication API and ShopBack Notification API, and 2 more.

Is there an OpenAPI specification for the ShopBack API?

Yes. APIs.io indexes 5 OpenAPI specifications for ShopBack, each linked for download from this page.

How do I authenticate with the ShopBack API?

ShopBack uses bearer-token authentication (http/hmac/apiKey · 3 schemes). The details are profiled on APIs.io as ShopBack Authentication.

Is the ShopBack API ready for AI agents?

ShopBack has a Kin Score of 51.1 out of 100 (developing) and an Agent Readiness score of 36.4 (agent-ready), scored by API Evangelist on 2026-11-13.

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